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Hill House Care Home

Elstree Hill South, Elstree, Borehamwood, Hertfordshire WD6 3DE
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Hill House is outstanding and staff are warm, friendly and very accommodatingTracy W(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
carers showed genuine empathy and concern about my father which means so muchChristine R(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
I love that the activities consist of educational sessions, fun moments and of course, there's musicA M(Friend of Resident/Service User)
Hill House Care Home, Borehamwood

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of...  

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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Nursing CareFrom £1,650From £1,700

Pricing is subject to an assessment of care needs and the room chosen.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (178)

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9.7

Hill House Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Hill House Care Home has 178 reviews.

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Showing 178 reviews matching selected criteria
Review from Philip D (Respite Resident) published on 26 October 2018 Submitted via Postal Card
Overall Experience

Attractive environment (converted 18th Century house) beautifully clean, staff friendly, attentive, caring and qualified nurse available. Regular "rounds" by local GP. Food not bad at all and excellent alternatives offered if you don't want the main offering. Seems excellently fitted out for fire safety. Interesting activities offered (especially aimed at long-term residents). Overall, if one needs the facilities of a care home, this one would be a first class choice.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the attractive environment and friendliness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from G M E (Friend of Resident) published on 22 October 2018 Submitted via Postal Card
Overall Experience

The carers seem very kind and proactive in sorting out activities for the residents. A lovely lady singer comes to entertain. They do arts and crafts with them. I am only a friend who visits so I cannot comment on every aspect of care.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the activities and kindness of the carers. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from N G (Relative of Resident) published on 22 October 2018 Submitted via Postal Card
Overall Experience

This is a lovely home with lovely residents and staff. It's nice to see such happy folk. Also, it looks extremely tidy and clean, which of course is a bonus.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff and residents being happy and lovely. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Margaret C (Daughter-in-law of Resident) published on 22 October 2018 Submitted via Postal Card
Overall Experience

I found everything very warm, friendly, clean and comfortable.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding finding everything warm, friendly and clean. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from R S (Husband of Resident) published on 26 September 2018 Submitted via Postal Card
Overall Experience

Very good.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are happy to hear that you have had a positive experience at the home and appreciate your feedback. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Marion W (Niece of Resident) published on 26 September 2018 Submitted via Postal Card
Overall Experience
My aunt lived in this home for over 2 years.
The staff have been great in caring for her.
The management has been wonderful in supporting me, especially as I live in Canada.
As my aunt's LPA, having this support has been crucial.
It's been a very caring environment.

Many thanks to all the staff.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your aunt receives and the support you have been given living in another country. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Gloria G (Resident / Service User) published on 18 September 2018 Submitted via Postal Card
Overall Experience

Care very good, staff obliging. Food wasn't always my scene but I was never hungry.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from H D (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience

Although my mother only had a short stay at Hill House, all the staff were wonderful. She was treated with the utmost respect, compassion and dignity by everyone. She, and the family, felt that she was exceptionally well cared for. The staff responded to her needs in a very caring and timely manner, often responding to her buzzer within 30 seconds. The whole family were made very welcome and the staff at Hill House made her final week relaxed and content with very professional care. Thank you.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the respect, compassion and dignity your mum received while staying in the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from D K (Brother of Resident) published on 12 September 2018 Submitted via Postal Card
Overall Experience
Pleased with all staff and their helpfulness.
Very polite and smiled a lot.

Premises very clean and tidy.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the helpfulness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from L V (Resident / Service User) published on 9 August 2018 Submitted via Postal Card
Overall Experience

Staff excellent. Bathroom could be a bit more modern and in a better state of repair. Some disorganisation goes on. People think other people are doing things and they are not, but nothing terribly bad.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you are happy with the staff and the care given here. We appreciate your feedback on the communication here and will share this with the care homes manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Tracey O (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card
Overall Experience

The staff were extremely helpful and professional and caring. Thank you.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you have had a positive experience with the staff at our home. We appreciate your comments and will share this with the care homes manager. The Bupa Customer Care Team.

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Review from J S (Resident / Service User) published on 31 July 2018 Submitted via Postal Card
Overall Experience
Looks after me very well. Brings my meals to me and if I ask for something she always brings it to me.

She helps me to wash and also to bed.

Reply from Gabriella Mills, Customer Advisor at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you are being well cared for in our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Hazel W (Friend of Resident) published on 11 July 2018 Submitted via Postal Card
Overall Experience

I come all times of the day - the care is excellent.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you are having positive experiences of the homes while visiting. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.

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Review from Shirley G (Resident / Service User) published on 9 July 2018 Submitted via Postal Card
Overall Experience
Found the staff very pleasant and approachable.

Also, showed care and understanding when needed.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Philip F (Son of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience

Very nice care home. Rooms are spacious. Food is varied and well cooked. Staff are very good. All in all Hill House is more like a hotel.

Reply from Holly McGough, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience at Hill House and appreciate your comments regarding the rooms, food and staff. We will share these comments with the home's manager. The Bupa Customer Care Team.

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Review from Helen K (Sister of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

My brother lived there for over 5 years until his death. He loved his big room and enjoyed the friendship and great care of all the staff, including the housekeepers. He looked forward to his meal which was always hot and nicely served up. The manager came to each resident every day he was in, making sure my brother had all he needed and the room was up to his high standards. My brother said he wished the carers had more time to chat, but they were always so busy. He said he would have liked to be introduced to new male residents, in case they had similar interests, but he only met people in group activities and rarely knew their names. His last years were some of the most secure he had experienced.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of our care home, we are pleased to hear that your brother has had a positive experience during his stay. We appreciate all your comments on both the home and staff and will share these with the care home's manager. The Bupa Customer Care Team.

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Review from Jackie M (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience
My father was only in Hill House for approximately four months but during that time he was looked after so well.
The staff always had time for him, the carers treated him with dignity. He did miss being in his own home but soon came to think of Hill House as home.

Thank you for making him so comfortable.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House, we are pleased to hear that your Dad was looked after well during his stay with us. We appreciate your comments of our staff and glad that your Dad managed to settle in well to the home. We will pass your comments on to the care homes manager, The Bupa Customer Care Team.

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Review from J M (Son of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience

Attended a memorial service organised by the home's activity staff. It was a very nice event. Staff were very friendly. Will keep in touch.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House, we are glad that you enjoyed the event put on at the home. Thank you for your comments on the staff, we will share you feedback with the home's manager. The Bupa Customer Care Team.

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Review from C G (Relative of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

The atmosphere at Hill House is dignified, friendly and supportive. The care to residents is very good.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House care home. We appreciate your comments of the home and glad that you have had a positive experience whilst visiting. The Bupa Customer Care Team

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Review from Derek F (Nephew of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

From the moment I arrived and very shortly after my aunt arrived the welcome and service provided especially by the nurse was superb. My aunt only survived 6 days in the care home but she was looked after very well and passed away peacefully. The phone calls from the nurse and aftercare service with me were great and really helped me at a sad time.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience with our care home and appreciate your comments of our staff. We are glad that you were looked after during this sad time, our condolences, The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

Accreditations

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