Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 164 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.
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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 75 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1115
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1225
  • RESPITE Self-Funded Nursing Care: from £1485

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements.

Contact Hill House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hill House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Ben Domah (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (164)

9.6

Hill House Care Home has a Review Score of 9.6 (9.629) out of 10, based on 37 reviews in the last 2 years.
Over all time Hill House Care Home has 164 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hill House Care Home
  • 47
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  • 9
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Total of 164, showing 121-140
Review from Philip F (Son of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice care home. Rooms are spacious. Food is varied and well cooked. Staff are very good. All in all Hill House is more like a hotel.
Reply from Holly McGough, Customer Adviser at Hill House Care Home
Thank you for your review. We are pleased to hear about your positive experience at Hill House and appreciate your comments regarding the rooms, food and staff. We will share these comments with the…read more
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Review from Helen K (Sister of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother lived there for over 5 years until his death. He loved his big room and enjoyed the friendship and great care of all the staff, including the housekeepers. He looked forward to his meal which was always hot and nicely served up. The manager came to each resident every day he was in, making
sure my brother had all he needed and the room was up to his high standards. My brother said he wished the carers had more time to chat, but they were always so busy. He said he would have liked to be introduced to new male residents, in case they had similar interests, but he only met people in group activities and rarely knew their names. His last years were some of the most secure he had experienced.
Reply from Gabriella Mills, Customer Adviser at Hill House Care Home
Thank you for your review of our care home, we are pleased to hear that your brother has had a positive experience during his stay. We appreciate all your comments on both the home and staff and will…read more
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Review from Jackie M (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only in Hill House for approximately four months but during that time he was looked after so well.
The staff always had time for him, the carers treated him with dignity. He did miss being in his own home but soon came to think of Hill House as home.
Thank you for making him so comfortable.
Reply from Gabriella Mills, Customer Adviser at Hill House Care Home
Thank you for your review of Hill House, we are pleased to hear that your Dad was looked after well during his stay with us. We appreciate your comments of our staff and glad that your Dad managed to…read more
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Review from J M (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended a memorial service organised by the home's activity staff. It was a very nice event. Staff were very friendly. Will keep in touch.
Reply from Gabriella Mills, Customer Adviser at Hill House Care Home
Thank you for your review of Hill House, we are glad that you enjoyed the event put on at the home. Thank you for your comments on the staff, we will share you feedback with the home's manager. The…read more
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Review from C G (Relative of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere at Hill House is dignified, friendly and supportive. The care to residents is very good.
Reply from Gabriella Mills, Customer Adviser at Hill House Care Home
Thank you for your review of Hill House care home. We appreciate your comments of the home and glad that you have had a positive experience whilst visiting. The Bupa Customer Care Team
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Review from Derek F (Nephew of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived and very shortly after my aunt arrived the welcome and service provided especially by the nurse was superb. My aunt only survived 6 days in the care home but she was looked after very well and passed away peacefully. The phone calls from the nurse and aftercare service with
me were great and really helped me at a sad time.
Reply from Gabriella Mills, Customer Adviser at Hill House Care Home
Thank you for your review. We are pleased to hear that you have had a positive experience with our care home and appreciate your comments of our staff. We are glad that you were looked after during…read more
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Review from John A (Regular Volunteer) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was admitted to Hill House care home in September 2014 following a severe stroke, which rendered her totally incapacitated. She remained in Hill Houe until her death in January 2015 and during that time she received excellent, professional and loving care form all the nursing staff and
management. Although my mother was too ill to partake of them, a full and varied range of talks, concerts and other activities is arranged by the events team. I enjoy visiting the current residents at least once a week and I have the honour of taking a monthly communion service.
Reply from Holly McGough, Customer Advisor at Hill House Care Home
Thank you for your review. We are pleased to hear about your positive experience at Hill House and are glad you are still in touch with the home. We appreciate your comments and will share these with…read more
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Review from R J (Resident) assisted by family/friend published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff caring, compassionate and efficient. Nothing is too much trouble. The food is good and varied and there is plenty of choice. The entertainments are also varied and any requests are catered for if possible.
Reply from Natalie Krisman, Customer Service Advisor at Hill House Care Home
I'm pleased that you are happy with the staff, food and entertainments. Thank you for your review.
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Review from David C (Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant stay after operation. Staff friendly and helpful. Would have liked to have seen grab/support bars to shower area to assist my progress in self-help instead of having to shower on a chair.
Reply from Natalie Krisman, Customer Service Adviser at Hill House Care Home
I'm glad that you had a pleasant stay and thank you for your feedback.
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Review from S F (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and kind.
Reply from Natalie Krisman, Customer Service Adviser at Hill House Care Home
Thank you for your review of Hill House!
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Review from Michael H (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would say that it is good facilities and service for a nursing home and it helped me.
Reply from Natalie Krisman, Customer Service Adviser at Hill House Care Home
Thank you so much for your review and I am really pleased to hear that you have had a positive experience with Hill House.
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Review from R C (Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hill House is very good and the standards are excellent.
Reply from Jayne Duck, Customer Service Administrator at Hill House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from Shirley A (Wife of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband is staying here to recuperate after a broken leg operation, very caring and attending staff to get him back to good health ready for re-hab.
Reply from Stephen Rondel, Customer Adviser at Hill House Care Home
Thank you for your review, we are happy to hear your husband is enjoying his stay with us and we hope he goes on to make a full recovery.
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Review from B M M (Mother of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Six years of good care and support to my son.
Reply from Natalie Krisman, Customer Services Administrator at Hill House Care Home
Thank you for your review and I'm pleased to hear that you had a positive experience with Bupa's Hill House.
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Review from Frances J (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all without exception caring and considerate. They all genuinely try to do their best for the residents. They also go out of their way to provide entertainments that are requested by the residents. The home is kept very clean and the food provided is varied and individual requirements
are well catered for.
Reply from Natalie Krisman, Customer Services Administrator at Hill House Care Home
Thank you for sharing this about Hill House. I'm pleased to hear about your positive experience with out home and the staff there.
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Review from Michael R (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Hill House for 4 months and in that time she has cared for very much. And the nurses and carers were very good. I'm very pleased how my mum was looked after. Many thanks.
Reply from Jayne Duck, Customer services administrator at Hill House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
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Review from Paul T (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very welcoming and helpful to my father when he was recovering from shingles.
Reply from Jayne Duck, Customer services administrator at Hill House Care Home
Thank you for your review. I hope that your father is now fully recovered and enjoying the different things on offer.
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Review from Chris C (Daughter of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was well looked after by caring friendly staff. She enjoyed taking part in the activities arranged and spending time with other residents. Food is good and well presented.
Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home
Thank you for your review. I'm so glad to hear that your mum was well cared for and enjoyed her time with us.
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Review from Margaret A (Respite Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have many happy memories over several years of holidays here.
Thank you to all the staff for making this possible.
Reply from Jayne Duck, Customer services administrator at Hill House Care Home
Thank you for your review. I'm so glad to hear that you have enjoyed your respite times with us and hope that you will come again for some respite care.
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Review from Joseph O (Husband of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's room is very nice and the food is excellent. Communication from the management and staff to me is very good. The nursing and care staff are excellent and they have developed a relationship with my wife which is very comforting to her and reassuring for me. All round, a very good home from
home. My wife is extremely happy living there.
Reply from Jayne Duck, Customer services administrator at Hill House Care Home
Thank you for your review. I'm so glad to hear that your wife is happy and has a good relationship with the staff, it is the little things that make all the difference like a smile or a little chat.…read more
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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Hill House Care Home is calculated as follows: ( (284 Excellents x 5) + (132 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 429 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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