Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.7 173 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.
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Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen.

The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (173)

9.7

Hill House Care Home has a Review Score of 9.7 (9.684) out of 10, based on 31 reviews in the last 2 years.
Over all time Hill House Care Home has 173 reviews.

Overall Experience
  • 117
  • 52
  • 4
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Date Published
  • 173
  • 9
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  • 31
  • 142
Reviewer Connection to Hill House Care Home
  • 47
  • 34
  • 21
  • 15
  • 10
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 173, showing 121-140
Review from Marion W (Niece of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt lived in this home for over 2 years.
The staff have been great in caring for her.
The management has been wonderful in supporting me, especially as I live in Canada.
As my aunt's LPA, having this support has been crucial.
It's been a very caring environment.
Many thanks to all the staff.
Reply from Josephine Gaupholm, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your aunt receives and the support you have been given living in another country. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from Gloria G (Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good, staff obliging. Food wasn't always my scene but I was never hungry.
Reply from Josephine Gaupholm, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from H D (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother only had a short stay at Hill House, all the staff were wonderful. She was treated with the utmost respect, compassion and dignity by everyone. She, and the family, felt that she was exceptionally well cared for. The staff responded to her needs in a very caring and timely manner,
often responding to her buzzer within 30 seconds. The whole family were made very welcome and the staff at Hill House made her final week relaxed and content with very professional care. Thank you.
Reply from Josephine Gaupholm, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the respect, compassion and dignity your mum received while staying in the home. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from D K (Brother of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with all staff and their helpfulness.
Very polite and smiled a lot.
Premises very clean and tidy.
Reply from Josephine Gaupholm, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the helpfulness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from L V (Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff excellent. Bathroom could be a bit more modern and in a better state of repair. Some disorganisation goes on. People think other people are doing things and they are not, but nothing terribly bad.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home, we are pleased to hear that you are happy with the staff and the care given here. We appreciate your feedback on the communication here and will share this with the care homes manager to help them continually improve their service. The Bupa Customer Care Team.
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Review from Tracey O (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were extremely helpful and professional and caring. Thank you.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home, we are pleased to hear that you have had a positive experience with the staff at our home. We appreciate your comments and will share this with the care homes manager. The Bupa Customer Care Team.
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Review from J S (Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looks after me very well. Brings my meals to me and if I ask for something she always brings it to me.
She helps me to wash and also to bed.
Reply from Gabriella Mills, Customer Advisor at Hill House Care HomeThank you for your review of Hill House Care Home, we are pleased to hear that you are being well cared for in our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from Hazel W (Friend of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come all times of the day - the care is excellent.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House Care Home, we are pleased to hear that you are having positive experiences of the homes while visiting. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.
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Review from Shirley G (Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff very pleasant and approachable.
Also, showed care and understanding when needed.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from Philip F (Son of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice care home. Rooms are spacious. Food is varied and well cooked. Staff are very good. All in all Hill House is more like a hotel.
Reply from Holly McGough, Customer Adviser at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience at Hill House and appreciate your comments regarding the rooms, food and staff. We will share these comments with the home's manager. The Bupa Customer Care Team.
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Review from Helen K (Sister of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother lived there for over 5 years until his death. He loved his big room and enjoyed the friendship and great care of all the staff, including the housekeepers. He looked forward to his meal which was always hot and nicely served up. The manager came to each resident every day he was in, making
sure my brother had all he needed and the room was up to his high standards. My brother said he wished the carers had more time to chat, but they were always so busy. He said he would have liked to be introduced to new male residents, in case they had similar interests, but he only met people in group activities and rarely knew their names. His last years were some of the most secure he had experienced.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of our care home, we are pleased to hear that your brother has had a positive experience during his stay. We appreciate all your comments on both the home and staff and will share these with the care home's manager. The Bupa Customer Care Team.
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Review from Jackie M (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only in Hill House for approximately four months but during that time he was looked after so well.
The staff always had time for him, the carers treated him with dignity. He did miss being in his own home but soon came to think of Hill House as home.
Thank you for making him so comfortable.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House, we are pleased to hear that your Dad was looked after well during his stay with us. We appreciate your comments of our staff and glad that your Dad managed to settle in well to the home. We will pass your comments on to the care homes manager, The Bupa Customer Care Team.
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Review from J M (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended a memorial service organised by the home's activity staff. It was a very nice event. Staff were very friendly. Will keep in touch.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House, we are glad that you enjoyed the event put on at the home. Thank you for your comments on the staff, we will share you feedback with the home's manager. The Bupa Customer Care Team.
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Review from C G (Relative of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere at Hill House is dignified, friendly and supportive. The care to residents is very good.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review of Hill House care home. We appreciate your comments of the home and glad that you have had a positive experience whilst visiting. The Bupa Customer Care Team
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Review from Derek F (Nephew of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived and very shortly after my aunt arrived the welcome and service provided especially by the nurse was superb. My aunt only survived 6 days in the care home but she was looked after very well and passed away peacefully. The phone calls from the nurse and aftercare service with
me were great and really helped me at a sad time.
Reply from Gabriella Mills, Customer Adviser at Hill House Care HomeThank you for your review. We are pleased to hear that you have had a positive experience with our care home and appreciate your comments of our staff. We are glad that you were looked after during this sad time, our condolences, The Bupa Customer Care Team.
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Review from John A (Regular Volunteer) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was admitted to Hill House care home in September 2014 following a severe stroke, which rendered her totally incapacitated. She remained in Hill Houe until her death in January 2015 and during that time she received excellent, professional and loving care form all the nursing staff and
management. Although my mother was too ill to partake of them, a full and varied range of talks, concerts and other activities is arranged by the events team. I enjoy visiting the current residents at least once a week and I have the honour of taking a monthly communion service.
Reply from Holly McGough, Customer Advisor at Hill House Care HomeThank you for your review. We are pleased to hear about your positive experience at Hill House and are glad you are still in touch with the home. We appreciate your comments and will share these with the home's manager.
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Review from R J (Resident) assisted by family/friend published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff caring, compassionate and efficient. Nothing is too much trouble. The food is good and varied and there is plenty of choice. The entertainments are also varied and any requests are catered for if possible.
Reply from Natalie Krisman, Customer Service Advisor at Hill House Care HomeI'm pleased that you are happy with the staff, food and entertainments. Thank you for your review.
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Review from David C (Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant stay after operation. Staff friendly and helpful. Would have liked to have seen grab/support bars to shower area to assist my progress in self-help instead of having to shower on a chair.
Reply from Natalie Krisman, Customer Service Adviser at Hill House Care HomeI'm glad that you had a pleasant stay and thank you for your feedback.
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Review from S F (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and kind.
Reply from Natalie Krisman, Customer Service Adviser at Hill House Care HomeThank you for your review of Hill House!
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Review from Michael H (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would say that it is good facilities and service for a nursing home and it helped me.
Reply from Natalie Krisman, Customer Service Adviser at Hill House Care HomeThank you so much for your review and I am really pleased to hear that you have had a positive experience with Hill House.
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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.684 for Hill House Care Home is calculated as follows: ( (256 Excellents x 5) + (92 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 358 Ratings = 4.684
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Care Home to verify any information. View our terms and conditions. Hill House Care Home has an Enhanced Service - more info.