Search...

Hill House Care Home

Elstree Hill South, Elstree, Borehamwood, Hertfordshire WD6 3DE
DMP Healthcare Logo
Jobs
Hill House Care Home logo
Hill House is outstanding and staff are warm, friendly and very accommodatingTracy W(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
carers showed genuine empathy and concern about my father which means so muchChristine R(Daughter of Resident/Service User)
Hill House Care Home, Borehamwood
I love that the activities consist of educational sessions, fun moments and of course, there's musicA M(Friend of Resident/Service User)
Hill House Care Home, Borehamwood

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of...  

Loading travel time

Care Provided by Hill House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Nursing CareFrom £1,650From £1,700

Pricing is subject to an assessment of care needs and the room chosen.

Contact Hill House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tanja Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.

Parking

  • The home has plenty of parking.

Hill House Care Home Reviews (178)

Submit a Review
9.7

Hill House Care Home has a Review Score of 9.7 (9.724) out of 10, based on 34 reviews in the last 2 years. Over all time Hill House Care Home has 178 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hill House Care Home
Loading...
Showing 178 reviews matching selected criteria
Review from Melissa F (Granddaughter of Resident) published on 20 August 2019 Submitted via Postal Card
Overall Experience

My Granda is in Hill House and every time I visit all the staff are very friendly and welcoming. When I was upset his nurse comforted me and took the time to explain everything. She is exceptional.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your kind words and thank you for trusting us with your grandfathers care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty M (Wife of Resident) published on 16 August 2019 Submitted via Website
Overall Experience

My husband is a resident at Hill House and tells me how wonderful he enjoys his meals there. He says it’s more like a restaurant than a care home and the lovely chef comes to see him regularly. Top chef well done for looking after him so well. I don’t know how you feed so many people with all their different needs.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for such a lovely review, Betty. We will certainly pass your comments on to the chef.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Adrian W (Son of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

My mum has been a resident at Hill House for almost 13 years. The care provided, the choice of activities available I cannot fault. Until mum passed away this month, the love, care and attention received were second to none. Mum did things here and went on visits to so many different places, mum was living life again to its fullest. Thank you to everyone at Hill House for all you did for mum over the years.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review. We are sorry about your loss, but hopefully mum was able to have a peaceful and dignified time towards the end. Please let us know if there is anything else we can do for you or your family to help through such a difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary S (Wife of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
My husband seems content at Hill House. The staff are lovely to him and to us when we visit.

We enjoy the activities when it is possible for him to join in. Seeing the tots from the nursery and listening to the choir gave us all a boost yesterday. Keep up the good work and thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for trusting us with your husbands care. Please let us know if there is anything else we can do for you or your husband.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer W (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience
The activities organised at the home are excellent.
We thoroughly enjoyed the summer garden party.
The staff are very friendly and very helpful.
My dad finds it difficult to communicate due to Alzheimers but the staff are very understanding.

Thank you to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your review. We have a genuine regard for all of our residents, therefore, it is always nice to hear from family members feeling like their loved one is cared for and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter-in-law of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

My mother-in-law was a resident at Hill House for 13 years. She was happy here, enjoyed the various activities on offer and was cared for by the staff very well. She sadly passed away in July but we have been comforted by the many happy memories shared with the staff and manager.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review, Susan. We are saddened about your mother in laws passing, so we hope you can go away from this feeling like she had the best possible care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Respite Resident) published on 2 August 2019 Submitted via Postal Card
Overall Experience

The care I have received whilst I have been here for my short stay has been very good. All the staff and general facilities are excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J T (Respite Resident) published on 19 July 2019 Submitted via Postal Card
Overall Experience
I enjoy my food. The staff were very good and caring.

I would like to come any time again.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your praise. We hope to see you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ian S (Son of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience
My mother has been at Hill House for over 5 years and in that time, I have nothing but praise for the staff and the way the home is run. "More like a hotel than a care home" is how I would describe it.
Some 2 years ago, a considerable update was carried out in the rooms with wet room facilities etc.
She was 98 last week and the staff treat her so well with the utmost dignity.

I cannot praise the whole Bupa operation any higher.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you Ian for such a lovely review. We are delighted to hear your mother is being well looked after and that she can enjoy being a part of our Hill House family. We appreciate you trusting us with her care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Son of Resident) published on 2 July 2019 Submitted via Postal Card
Overall Experience
Due to stroke, my father was only able to spend a short time here.
Everybody was respectful and courteous to my father's needs. He was most happy and contented with the level of care and service he received.

A special mention to one lady who made my mother and myself so welcome. She was most helpful and cheerful. Thank you Hill House.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you found Hill House helpful. Thank you for trusting us with your fathers care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Paul S (Friend of Resident) published on 12 June 2019 Submitted via Website
Overall Experience

I visited my friend who is a resident at Hill House and was overwhelmed of how nice the food is and how polite and welcoming the chef manager is, when he bought me a lovely tray of tea which was presented to an excellent standard. He was so helpful asking how the lunch was and if there’s anything else he can do for us. My friend as well as other people there saying how excellent the food service is and tasty the food is. Well done Hill House.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your feedback. We take a lot of pride in our chefs, therefore it is always lovely to hear feedback about the food. It is also delightful to hear that you feel like you friend is well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from David C (Resident / Service User) published on 11 June 2019 Submitted via Postal Card
Overall Experience

I'm happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet H (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

From the start to finish, everything has been above our expectations. Warm welcome. Everything explained. No request seems too much. Attention to detail and a feeling of always taking on board our dad's needs, interests or just individual preferences. At a time when both he and we needed some help, it was provided in abundance and we will always be grateful for the support and care provided. It gave him and us friendship when it was needed most. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ben K (Son of Resident) published on 20 May 2019 Submitted via Postal Card
Overall Experience

Wonderful caring nurses and staff. Food was consistently good too. Made my Dad feel very cared for and welcomed. Facilities were always clean and well managed. We are so grateful.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your praise, Ben. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for trusting us with your fathers care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pearl W (Respite Resident) published on 28 January 2019 Submitted via Postal Card
Overall Experience

I was made very welcome when I arrived but before when I was assessed I was treated very kindly and with good respect. All the nurses and carers are great, very kind and nothing is too much trouble - they work very hard to make sure you are given the best help possible. The food is delicious and plenty on the plate. I liked the activities instead of staying in the room (fun time exercising and singing etc). All the staff (people) very friendly and my stay was as good as possible).

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David A (Day Care Service User) published on 10 January 2019 Submitted via Postal Card
Overall Experience

I was invited as I'm a pensioner living alone. Very friendly and comfortable room. Excellent three-course meal and good company of all ages. I was invited by local advertising for people to share Christmas.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from Rosaleen P (Friend of Resident) published on 1 January 2019 Submitted via Postal Card
Overall Experience

My friend has improved so much during her time here. She praises the staff, loves her bright room and enjoys going in the dining room with others. She says the food is lovely and "I will eat all this." Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from P S (Mother of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience

My daughter has enjoyed her say in the home very much.

Reply from Daniel Widdowson, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon C (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card
Overall Experience
The assessor came over in a taxi to Hemel - Why? He has a car!
No call letting us know Mum's breathing had changed as we could have driven over and been with her.
Management (I think room coordinator) didn't show us any care. Her words were 'She can't stay here'.
Discharged Dad, as we wanted to take him home with us. Not given all his personal medical stuff, we had to go over twice to collect.

As a family, we have never been in this situation. More care was needed.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can...  

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl H (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card
Overall Experience

I am completing this form as a visitor to the care home. The staff and management team have all been very welcoming and accommodating. My mother was very happy there.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and management being welcoming and accommodating. We will share your comments with the home manager. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hill House Care Home.

Upcoming Events

There are no upcoming events for Hill House Care Home.

Awards / Recognitions (1)

  • 31 Jan 2025Recipient: DMP Healthcare

Accreditations

There are no accreditations posted yet for Hill House Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Care Home to verify any information. View our terms and conditions. Hill House Care Home has an Enhanced Service -more info.