Kingfisher Care Home

Emmanuel Lodge, College Road, Cheshunt, Waltham Cross EN8 9NQ

Kingfisher Nursing Home is a homely and cosy care facility with views over scenic gardens. The home specialises in a range of care needs for its residents. All staff are fully trained and pride themselves on being friendly and respectful.

Professional standards are adhered to throughout the service, while carers also look to ensure that the lifestyles of the home's elderly are active and interesting, through the implementation of a number of activities programmes.

Kingfisher's policy is to remain versatile to individual wishes in relation to day-to-day living and personalised rooms, as well as looking to maintain a pleasant social atmosphere.

Group: Westgate Healthcare Ltd

Person in charge: Mary Auyeh (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Admission subject to full prior assessment. Ages 50+.

Single Rooms: 16

Shared Rooms: 3

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kingfisher Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Kingfisher Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Kingfisher Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.258 for Kingfisher Care Home is calculated as follows: ( (109 Excellents x 5) + (74 Goods x 4) + (34 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 225 Ratings = 4.258

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kingfisher Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 12 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Kingfisher Care Home has a Review Score of 9.3 (9.258) from 19 Reviews


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingfisher Care Home?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingfisher Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff were very good when dad came into the nursing home. The staff are very friendly and have a laugh and joke with dad. The food is very good and have a nice choice. Dad is very happy here and calls his room his home which is nice.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff were very good when dad came into the home. They helped him to settle into his new room. The staff are very friendly the food is all cooked by the staff and dad is very happy in his new home. I am so pleased that I got dad into Kingfisher.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dad has now been at Kingfisher Care Home for 9 months. The staff are all kind and helpful. One of the staff kindly gets my dad a newspaper on his way to work.
I can tell that the staff care about dd and other residents.
All the staff are approachable and will always phone if they have any concerns regarding dad.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

First-rate care. The facilities are great and the staff are extremely friendly and efficient. Great job.I have seen some real improvement since my mother first came here nearly 3 years ago 0 and it wasn't at all bad then.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A good feeling all around. Kind staff. All the residents seem very happy, lovely grounds. Good interaction between staff and residents. All in all a very happy place. Well done.

How likely would you be to recommend Kingfisher Care Home? Don't know

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Average Rating:   4.9 out of 5

Thank you to the Kingfisher Nursing Home team. It was a very stressful time moving our mother to her new home at Kingfisher but the stress was very much eased by the wonderful and caring staff. The team at Kingfisher demonstrate both professional and caring skills with a very positive attitude. Our mother has her hair done weekly and her personal care keeps her looking beautiful, the team take their time out to be very friendly.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kingfisher Nursing Home is flourishing under the new management. I went away to work at the beginning of March and when I returned home this month my father was looking so well and happy. The home is being repainted and refloored, new furniture etc but the biggest difference is the calmness and the quiet organisation of a smoothly operating system. Supper time is so much less frenetic, the dining room and kitchen organised and everyone eating happily with their bibs on. Any concerns are addressed and resolved. The carers and nurses continue to be caring and attentive. They had a delightful and successful BBQ on the 22nd with wonderful entertainment and food for everyone.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The constant changing of staff since he has been there (two and a half years) is very unsettling for my father. His room decoration and furniture is very old and 'tired' (with an old and stained carpet, which seems a bad choice for floor covering in a nursing home anyway). There is also not much stimulation apart from 'parking' the residents in front of a television.

How likely would you be to recommend Kingfisher Care Home? Unlikely

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Average Rating:   3 out of 5

Lynne Read, Quality Manager at Kingfisher Care Home responded to this review on 18 Sep 2017:

Dear Gilly,

Thank you for your valuable feedback. We are very sorry to read that you are unhappy with the level of service provided at Kingfisher. We are always striving to improve and raise the quality of care we offer to our residents so your feedback is appreciated and we hope that these matters have now been addressed to your satisfaction. However, if you do have any ongoing concerns please do not hesitate to contact our home manager who will be more than happy to assist you. Westgate Healthcare.

Very welcoming, carers and staff polite and friendly. My friend said the manager of the home and the cleaner was very nice and he feels happy to be here. The home is clean and tidy and the atmosphere is relaxed and homely. Also, they have lots of entertainment involving friends and relatives.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Since my cousin has resided at Kingfisher Nursing Home some one and a half years ago, things have greatly improved after a rocky few months.
After several managers leaving after a short time, we have finally acquired a fantastic manager who has given the home stability and continuity of care, which was needed. Also, staff seem more permanent. The owners have taken not of residents/relatives comments regarding updating of decor and furnishings which are gradually being addressed.
The head of care and her staff are very dedicated.

How likely would you be to recommend Kingfisher Care Home? Likely

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Average Rating:   3.5 out of 5

There has been a large turnover of staff which is unsettling for the residents. Do not seem to take into account my father's hard of hearing when speaking to him.

How likely would you be to recommend Kingfisher Care Home? Likely

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Average Rating:   3.5 out of 5

Lynne Read, Quality Manager at Kingfisher Care Home responded to this review on 18 Sep 2017:

Dear Linda,

Thank you for your valuable feedback. We are very sorry to read that you are unhappy with the level of service provided at Kingfisher. We are always striving to improve and raise the quality of care we offer to our residents so your feedback is appreciated and we hope that these matters have now been addressed to your satisfaction.

However, if you do have any ongoing concerns please do not hesitate to contact our home manager who will be more than happy to assist you. Westgate Healthcare.

I feel that since the manager has taken charge, the home and facilities have improved tremendously. I am so pleased that my step mum is happier and more contented. Well done to what she has achieved in such a short period of time!

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Clean and tidy, pleasant, caring staff. Mum is very happy here.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My family and I are very appreciative of the kindness shown to my mother. She has been treated with care and dignity. The management and staff have been extremely professional and efficient and have made this difficult transition for my mother as smooth as possible.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

A much more stable atmosphere with improved consistency of staffing. Refurbishment taking place at long last albeit slow.

How likely would you be to recommend Kingfisher Care Home? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Since my mother transferred from hospital to the nursing home there has been no confirmation on the fees payable or whether she is in a private or NHS block bed. The room she is in is shabby and dirty with "old" pine vanity unit, dressing table and wardrobe. The curtains are in shreds and the carpet dirty.
Windows will not close and I had to remove black heavy cobwebs from window reveals. The home had commenced a refurbishment following a CQC notice to improve. Evening meals are the same every night, sandwiches and soup. Staff are fabulous!

How likely would you be to recommend Kingfisher Care Home? Neither Unlikely or Likely

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Average Rating:   2.8 out of 5

Extremely happy with the care given to our mother and I can speak on behalf of my sister and brother. All the staff are very caring. Thank you.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4 out of 5

Very helpful and informative. Staff very friendly and helpful. Making my mum's settling in period easier on all of us.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum originally came in for respite whilst my husband and I went on holiday, only for 3 weeks, she loved it from the off and then decided to stay for another week. During that time she decided for herself that this was the place she needed to be to help her with her poor mobility and personal care. All the staff made her feel so welcome and at home immediately. I cannot speak highly enough of the care and support everyone has given her.

How likely would you be to recommend Kingfisher Care Home? Extremely Likely

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Average Rating:   5 out of 5

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