Kingfisher Nursing Home

Emmanuel Lodge, College Road, Cheshunt, Waltham Cross EN8 9NQ
Review Us
9.9 70 Reviews
  • Kingfisher Nursing Home, Waltham Cross
Kingfisher Nursing Home is a homely and cosy care facility with views over scenic gardens. The home specialises in a range of care needs for its residents. All staff are fully trained and pride themselves on being friendly and respectful.

Professional standards are adhered to throughout the service, while carers also look to ensure that the lifestyles of the home's elderly are active and interesting, through the implementation of a number of activities programmes.

Kingfisher's policy is to remain versatile to individual wishes in relation to day-to-day living and personalised rooms, as well as looking to maintain a pleasant social atmosphere.
Show Kingfisher Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Kingfisher Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emilia Musca (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Kingfisher Nursing Home Reviews (70)

9.9

Kingfisher Nursing Home has a Review Score of 9.9 (9.908) out of 10, based on 13 reviews in the last 2 years.
Over all time Kingfisher Nursing Home has 70 reviews.

Overall Experience
  • 51
  • 17
  • 2
  • 0
  • 0
Date Published
  • 70
  • 4
  • 6
  • 13
  • 57
Reviewer Connection to Kingfisher Nursing Home
  • 34
  • 8
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 21-40
Review from P C (Son of Resident) published on 11 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Kingfisher during Covid-19. I was very worried about her but I am now very happy that she is getting all the care that she needs and she seems very happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim H (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise this Nursing Home highly enough. Sadly, my Dad had to go into a Nursing Home following a stroke and suffering from dementia. It was hard for us as a family and worrying when this happened, but we need not have done. The staff looked after our Dad as well as we would have liked to look
after him ourself. Nothing was too much trouble, they gave him everything we asked for and encouraged him to join in with activities and chat to other residents. The team is lead by an excellent manager who is not afraid to get get her hands dirty if and when it is necessary. There is a lot of respect amongst the staff and the residents and everyone is encouraged to be one big happy family. They are all very caring people and this reflects on it feeling very homely and comfortable. It is extremely clean and the food is of excellent quality. I would have no hesitation in recommending the Kingfisher to anyone and can not thank and praise the staff enough for what they did for our Dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kath T (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum didn't want to go into a nursing home but our GP and hospice nurse referred her for "fast track" care as she needed physical and palliative nursing. All staff were marvellous, nurses and carers, to admin, catering and washing/cleaning people. It was faultless, if I had a problem whoever I asked
would sort it, or find someone to help. Her comfort was thought of and pain managed hourly day and night. Finding it hard to eat/swallow her favourite foods were pureed, including prunes which she declared were lovely. Mum's last smile on Valentine's Day came when staff sang "We just called to say we love you", accompanied by music, with pretty cakes and strawberries. Mum really beamed a smile. The home is so well run, I cannot thank them enough for mum's care up to her passing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey P (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very emotional and daunting experience for us as a family to be told that our 88-year-old father had very complex medical needs as well as advanced dementia and would need to move into a nursing home.
The only thing we knew was that our dad needed the best care available and this we found
to be at the Kingfisher. Indeed this nursing home which already had outstanding scores exceeds way beyond our wildest expectations and from the moment Dad moved in we could immediately see how comfortable he felt in his new surroundings. This was home.
The manager and her team are amazing caring people and made us all feel as if we were part of the Kingfisher family, nothing is too much for them and they have taken all our worries away.
Dad is so happy in his room, the entire complex is excellent, clean, tidy, bright and airy with lots of activities to do and fantastic food.
It's so wonderful to know that our dad is safe and being looked after by such a brilliant team.
Thank You.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah J (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always sceptical of putting my mum in a nursing home, but I have to say, this home was amazing. I cannot thank the people who work here enough. Everybody made my mum's time here so very special. She loved being here and got to know all the staff. I will miss coming here. The people that work here
are an absolute credit to this beautiful home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Daughter of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we did not want to put mum into a nursing home but with certain circumstances, we had no choice. For the first few days, it was hard for us all. Mum has settled in amazingly. The manager and every one of her staff go above and beyond anything for the residents. The food is absolutely fantastic
and fresh every day.
This nursing home is very unique with kind, friendly, genuine and honest people.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Son of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my mum came into the home, the staff were super friendly and caring. Nothing was too much trouble, even for the visitors and for my mum. The staff always listened to her and made her feel comfortable. They were attentive, caring and always there. We could not have wished for a better
place for my mum, communication was always ongoing and gave the family enormous peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Ex Family Member) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and satisfied with the home. Family has peace of mind that he's been looked after properly. My husband is so happy here. The manager is very good, explains everything and she is a lady of her word. The best person for the job. I would highly recommend Kingfisher Nursing Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Granddaughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kingfisher are amazing. All doing their best to make grandad comfortable in his last days, and also offering help after he passed away. They give great advice and are so approachable and willing to help and advise you in what can be a very emotional and confusing time. The rooms and all
of the home are very clean and the meals are good also. Many thanks to the manager and the whole team for making Grandad's stay comfortable and for supporting us through a difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L L (Friend of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are always extremely helpful, friendly and polite. Excellent care and compassion shown to my friend, especially his last few days. The support the team gave us in a time of sadness was very much appreciated. I would not have any hesitation in recommending Kingfisher to my friends
and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Sister of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With sincere gratitude to the manager and her staff and all at Kingfisher Nursing Home for the excellent care that my sister received in the process of dying.
To the family with TLC, tea, sandwiches, cakes and blankets. I would not have any hesitation in recommending Kingfisher to other people. Thank
you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L P (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On behalf of the resident, we find the home to be clean, welcoming and friendly. Management is helpful and attentive - listen to concerns and take on feedback. Food is good, however, there should be more variety for dinner as it is mostly always soup.
Points for improvement are; greater attention of
healthcare assistants/nurses to ensuring the resident is wearing their own personal clothing, stocking wardrobes well and handing this over to the next carer, so that quality of care is maintained.
Also, updates to care plans should be visible on friendly posters, as it goes unnoticed in the book.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice H (Partner of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in the Kingfisher Nursing Home for just over a month. He has settled in well and is happy. The care, facilities, food and staff are all excellent. Every effort is made to ensure that he is comfortable and well looked after. Family and friends who visit are made to feel welcome. The
atmosphere reflects the Kingfisher Nursing home as being a big, caring, happy family.
Reply from Emma Mitchell, Marketing Manager at Kingfisher Nursing Home

Thank you for your kind review - the staff at Kingfisher Nursing Home will be very pleased! Regards,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C F (Nephew of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean home, smells nice (no hospital smell), staff helpful and polite and very welcoming, patient happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D & M W (Son of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the levels of care provided. Very attentive, caring staff with effective management of the overall facility.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victoria W (Daughter of Resident) published on 20 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Yesterday was a really lovely day at Kingfisher they had Pygmy Goat and Chicks which all the Resident’s and families enjoyed. Thank you to all involved, enjoyable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent a year at Kingfisher nursing Home and she was always well cared for and shown respect and kindness at all times. The staff were very professional and diligent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Cousin of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has been a resident at Kingfisher Nursing Home for the last 3 and a half years. When she first arrived, there had been a constant turnover of managers and staff, which did not make for good morale or management. Also, the décor etc was very tired and depressing. However, along comes the present
manager, who has turned Kingfisher completely around. Along with her loyal, caring staff and a makeover of the rooms etc, as I write this, my cousin has passed away but she has been very well cared for and with great dignity during her time living here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie M (Wife of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking in without any warning, the warm welcome I received from a member of staff and gave me a feeling of caring and kindness given to residents/patients. If it were possible, this would be the nursing home for my beloved sick husband - to my great delight and joy he has now been accepted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E J (Friend of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident here for some time. She is happy and well cared for. The staff are focussed on the well being of their patients and it is noticeable that the consistent staffing of recent times has had a beneficial effect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Kingfisher Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.908 for Kingfisher Nursing Home is calculated as follows: ( (140 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.908
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfisher Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (2)

Emilia

Emilia Musca

Job Title: Home Manager Joined: 2024

Emilia is a Registered Nurse and Clinical Manager with a career in healthcare spanning over 14 years. She has vast experience in caring for people with complex needs and is a specialist in the field of palliative care. Emilia has a caring nature and always creates a welcoming and reassuring environment for residents.

Soonita

Soonita

Job Title: Clinical Lead Joined: 2019

Soonita, our Clinical Lead at Kingfisher, brings over 30 years of nursing experience and a deep passion for person-centred care. Since joining in 2019, she has been a driving force behind our high standards—leading audits, improving medication safety, and mentoring staff. Originally from Mauritius, Soonita began her UK nursing career in 1995 and has been dedicated to care home nursing ever since. She’s also trained in therapeutic massage, adding an extra layer of comfort for residents

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfisher Nursing Home to verify any information. View our terms and conditions. Kingfisher Nursing Home has an Enhanced Service - more info.