Osbourne Court Care Home

Park Drive, Baldock SG7 6EN
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9.7 45 Reviews
  • Osbourne Court Care Home, Baldock
Osbourne Court is a purpose built modern care home designed over two floors. Situated right in the heart of the idyllic country market town of Baldock in Hertfordshire and close to the town centre and all major amenities, it is easy to access.

Osbourne Court offers offers fully inclusive, 24/7 person centred care. Long term residential care, short term respite stays, and specialist dementia care are all available options at the home.

The home provides en-suite bedrooms which are all capable of customisation, and are fully accessible.

Osbourne Court has a variety of resident and visitor lounges, and provides fully inclusive dining in a choice of dining areas.

All care staff are experienced care professionals, including the Engagement Leads who ensure that the residents' independence is maintained, providing a varied activities schedule incorporating all individual preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1365
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Osbourne Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ria Bradford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Osbourne Court Care Home Reviews (45)

9.7

Osbourne Court Care Home has a Review Score of 9.7 (9.668) out of 10, based on 20 reviews in the last 2 years.
Over all time Osbourne Court Care Home has 45 reviews.

Overall Experience
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Date Published
  • 45
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Reviewer Connection to Osbourne Court Care Home
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Total of 45, showing 1-20
Review from Rosemary M (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Osbourne Court in September of 2024 so has been there just under a year.
Mum is a very independent person and taking the step to move into a care facility was not easy
for her. From day one Mum and our family received a warm, caring and friendly welcome from all of the staff
at
Osbourne Court. Mum has settled in well and has now made new friends with other
residents, she often says how well she is looked after and how happy she is there. Mum's
mental and physical health has improved dramatically since she started living at Osbourne
Court. We are always notified of anything going on with Mum and we always receive an
answer to any questions or concerns we have about Mum. The Osbourne Court team is a
happy one that works well together and it is reflected in the care they give to their residents.
The peace of mind we have knowing that Mum is in such good hands is priceless.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, as a team we appreciate your feedback. We will continue to deliver quality person centred care

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Review from C A (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for Osbourne Court. The caring staff are kind and thoughtful, the food is so good that Dad is bulking up again, his room is like his home and the common parts do not feel institutional.
I like the fact that Dad is not treated like a child and it is expected that he should
really feel as if he is in his own home - which he is. With help he can go outside and we can take him on outings at any time.
I know he feels safe and well-cared for. He likes having male carers and they engage with him while they are caring. He has personal attention to help him to exercise and to keep his mind active. All really successful for him.
As a family, we are thankful every day that Osbourne Court could accept him. We are confident that Osbourne Court are making this last period of his life a happy one .
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from D M (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very helpful and caring.
Always available to answer questions we may have.
Home managed very well by the management team.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from Karen L (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my mum moved into Osbourne Court, I knew she was in the right place. The atmosphere is warm, welcoming, and full of life. Every member of staff goes above and beyond to make residents feel safe, cared for, and valued. It's clear that they don't just see it as a job.
The home itself
is beautifully kept, clean, and comfortable, with a lovely, homely feel. There's always something going on activities, laughter, and friendly conversation and my mum has settled in far quicker than I could have imagined. She's eating well, smiling more and truly feels like part of the community. The staff are nothing short of amazing. They take time to understand each resident's needs, preferences, and personality, everyone is treated with patience, dignity and kindness. Communication with families is excellent.
Knowing mum is in safe and loving hands is priceless. Osbourne Court is more than just a care home, it's a home full of heart.
Thank you
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from Ronald G (Brother of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was in Osbourne Court for just over a year until his death in July.
He was very happy there thanks to the staff who looked after him through his good times and the bad times with no complaints from us. staff were very friendly and always very helpful on visiting my brother they always made
me welcome any health issues with him I was always contacted any time of the day and night a highly recommended care home with great staff thanks to you all on behalf of our family.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from Steve A (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First visit in August, this time was around 10am. We found dad in the lounge in a wheel chair asleep and we did manage to wake him and over about 30 minutes we managed to get some interaction. During our time a staff member made him a cup of tea. My wife then cut his finger nails and checked his
hearing aid batteries.
We did visit his room to check on toiletries and to drop of a sensor floor mat, which we had been informed we needed to buy as the one he had been using was broken and had only been lent to him. We also donated a bag of DVDs for the residents, both these items were left in his room and a member of staff informed.
Reply from Ria Bradford, Acting Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from Deborah W (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident in May25, and I became a Daughter again. Having been caring for Mum with her progressing dementia, we lost that relationship, and both of us felt alone and lost in it all. Osbourne Court and the wonderful staff are amazing, cannot express my gratitude enough. Mum has a fuller
life, eating, sleeping better, and round the clock care and security, giving me peace of mind. Never an easy decision to make, moving a loved one into a home, but this has been best for Mum and my family. So be strong, pick up the phone and book a viewing, hope my review helps you on this path, all the best.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from D R (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience of having a family member in Osbourne Court has been very good every team member has been excellent.


The care home manager is very approachable and should we have any issues she will address and action when required


The manager's team are very caring and approachable

Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is much appreciated by the whole team

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Review from Andy C (Son of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in residential care at Osbourne Court in Baldock from November 2024 - May 2025. Mum was in the best of care to support her advanced dementia/Alzheimer's & elderly aging medical needs.
The B&M Rose Model approach with individual care was incredibly supportive to Mum with her daily routine.
Mum's overall residential experience was a happy one, she spoke about it often as the right place for her to be, expressed with a very big smile! Mum enjoyed making new acquaintances with other residents & "friendship buddies" with her carers. Exceptional managers offered informational guidance & support with administrative matters & relevant care concerns. It was reassuring my mother received invaluable quality care by professionally experienced, knowledgeable & kind-hearted caregivers and managers.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review and kind words. This is really appreciated from the whole team at Osbourne Court

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Review from Theresa B (Friend of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly friend resided here for many years and was look after very well by the staff. I was always informed by the staff of any concerns that they had regarding my friend. It's a lovely care home which is undergoing current renovations which have made it look very luxurious and outside areas have
been upgraded with outdoor furniture and shaded sitting areas. I was very happy knowing my friend was safe and secure here which meant alot to me.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is really appreciated it by all of the team

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Review from Lynda C (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Osbourne Court from May 2024. My mum wasn't the most sociable and preferred her own company but all the staff made her feel special and often had a laugh and a joke with her. Mum loved the food and ate better than she had done in years. Mum felt safe and cared for at Osbourne
Court. The Management were very approachable they listened and responded to any queries we had.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you so much for your review, this means a lot.

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Review from Ian R (Son of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Osbourne Court in January. Having lived his 90 years in South Manchester/Cheshire, this was a big move for him. We were concerned about his health over Christmas and were worried if such a big move was right for him. We needn't have worried. The level of care from the friendly team at Osbourne
Court has exceeded my expectations. He is eating well, building up his strength again and now that he's only 10 minutes from me I can see him as often as I like. This is the best care home that Dad has stayed in and I am delighted.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review, this is lovely to read. Dad is a pleasure to look after.

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Review from Rachel S (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has very mixed needs and can be a tricky customer. He has stayed in a few care homes, but we wanted to move him closer to family and friends. Having visited a few places, we were disappointed with the options until, by chance, we came across Osbournes. From the first visit, we have been outstanded
by the care, attention and compassion from all staff, not only towards Dad but his family and friends too. Dad has settled better than anywhere else he has stayed which is an achievement in itself. If we ever have an issue (which is only ever a small niggle) staff are quick to respond. We can't thank the manager and her amazing team enough. I wouldn't hesitate to recommend Osbournes as a forever home. Yes, there is building work going ahead and not quite perfect yet but as a family we are very excited to see the place developing, can see the vision from management and more importantly the care and support Dad receives is A* from a team that is experienced, knowledgeable and passionate.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your lovely review, dad is a pleasure to look after and never fails to make us all laugh. We will continue to grow and improve and work as a whole home around the building works, which will be amazing.

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Review from J C (Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great staff and good care. Food could be a bit better and hotter when served. Mum is happy here and likes the staff. More trips out would be nice. The garden is nice and well cared for. Also, a good amount of activities. I have given 4 stars as they have improved alot and I am looking forward to the
room updates, but the main thing for needing looking at now is food.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your review; we have a new chef in post and new kitchen staff who have developed a lovely new menu including the resident's choices and wishes. The engagement team are also planning more and more trips out, which is very exciting.

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Review from Heather G (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and has been staying at Osbourne Court for a number of years now. With the acquisition of the home by last year major renovation work on the home started almost immediately. A number of improvements have been undertaken which, when completed, will be fantastic. The new management
are brilliant and the day-to-day care staff are wonderful even with all the upheaval going on around them. My mother is well looked after and treated with the utmost respect. I cannot thank them enough for all they do for her.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for such a lovely review, we will continue to provide quality care.

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Review from Alison W (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad is happy and well cared for at Obourne Court. His needs are met and he has friends to share life with.
Because of the extensive building work, I find the home less clean than I would like to see it but as long as Dad is being cared for this is not of huge importance.
Lots of activities happening,
carers seem very genuine and they never appear to put on any pretense of being different when I visit no matter when I turn up.
Happy with the communication from management.
Keep up the good work.
Reply from Ria Bradford, Acting Home Manager at Osbourne Court Care Home

Thank you for your review, we will continue to work hard during the refurbishment and to keep the home clean during this time.

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Review from Chris G (Brother of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother recently stayed at Osbourne Court for a six-day respite.
We visited every day, and I can’t praise all the staff highly enough.
Their dedication to the residents’ needs is second to none.
Having to work under difficult times while major building refurbishment carries on, is a testament
to their dedication.
I would have no hesitation in my brother going back again, either for respite or full-time residential care.
Thank you to everyone there.
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your kind words, we will continue to stay dedicated and provide quality care.

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Review from Graham C (Son of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has severe Dementia and has been living alone at home since Mum died in 2017. Whilst we were able to provide him with a good quality of life he was starting to fall and it became clear that he needed more support. B and M care at Osborne Court in Baldock in the very capable hands of the manager
and her team have been wonderfully caring and supportive of us and Dad and he has now been there for 6 weeks. His quality of life has improved he has a lovely room with ensuite, activities throughout the day, and well-prepared nice food. More importantly, the staff are lovely and I feel relieved that he is in such a nice place to live. Although the home is in the middle of a refurbishment this does not impact the care provided and I look forward to the day when the refurb is complete as this will only enhance Dad's quality of life. Thank you B and M, the manager, and your team!
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you, your comments are appreciated. We will continue to provide quality care.

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Review from Patrizia L (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Osbourne Court for many years and even after the change in ownership, we are still happy with her care there. What makes this home is their staff: the care team are just that: caring, they got to know Mum very well and they look after her with professionalism and compassion. The home
manager is a real asset to the home, her door is always open, she is competent, hard-working and really understands the needs of the residents.
I cannot praise Osbourne Court highly enough, they are super!
Reply from Ria Bradford, Home Manager at Osbourne Court Care Home

Thank you for your kind words, we really appreciate them.

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Review from S M (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Osbourne Court cared for my dad with absolutely wonderful kindness. He was resident for almost three years much of that time during various lockdowns. They always did their best to facilitate visits whenever possible. Everyone I met treated my dad with kindness and respect.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Osbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Osbourne Court Care Home is calculated as follows: ( (173 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 232 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osbourne Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

21 Bed Vacancies

Posted: 15 Sep 2025

We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.

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Awards / Recognitions (4)

Meet the Team (1)

Ria

Ria Bradford

Job Title: Home Manager Joined: 2021

I have worked in the care sector for over 10 years, working in different settings of supportive living, domiciliary care and nursing homes. I have a passion for person-centred care and positive risk-taking, enabling individuals to live life. I have my NVQ Level 5 and I am a Dementia Champion. I was the Care Plan and Safeguarding champion in my previous workplace, and in 2023 I was promoted to Home Manager here at Osbourne Court I have a special interest in dementia and how music can enhance memory and improve cognition.


Osbourne Court is a kind and warm care home where we ensure that everyone feels welcome. We provide person-centred care that makes you feel at home with laughter, affection and happiness.

Frequently Asked Questions about Osbourne Court Care Home

What types of Care is Osbourne Court Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Osbourne Court Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Osbourne Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osbourne Court Care Home to the centre of Baldock?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Osbourne Court Care Home to verify any information. View our terms and conditions. Osbourne Court Care Home has an Enhanced Service - more info.