Osbourne Court Care Home

Park Drive, Baldock SG7 6EN

Osbourne Court Care Home is located close to Baldock town centre and is convenient for shops, amenities, public transport and the A1.

This purpose built care home has been furnished to a high standard and provides accommodation in single occupancy rooms with private toilet facilities

Osbourne Court has TV lounges and a quiet sitting room in which guests can relax. Meals are taken in the dining rooms, where residents can enjoy the company of others. Traditional home cooked food using fresh produce is served with special diets being catered for. Daily choices are available.

Osbourne Court is visited by a qualified chiropodist and hair stylist on a regular basis. Complementary therapies can also be arranged. A varied programme of activities also take place.

Group: Four Seasons Health Care

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Single Rooms: 69

Rooms with ensuite WC: 69

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Osbourne Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.2 (maximum of 10) for Osbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Osbourne Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.174 for Osbourne Court Care Home is calculated as follows: ( (10 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.174

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.072 Points relating to the number of positive Reviews for Osbourne Court Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.8 Target = 0.072

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.2 Osbourne Court Care Home has a Review Score of 7.2 (7.246) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Osbourne Court Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Osbourne Court Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother went into this care home approximately 2 years ago and was originally given 3 months to live.
She was fortunate to exceed this and really felt at home in her little room.
She got to know the staff well and I did too.
They did all they could to make her stay the best there could be.
As a nurse myself for over 35 years I would say they did an excellent job and I know what pressures they come up against.
I am so glad she ended her days surrounded by truly caring staff.

How likely would you be to recommend Osbourne Court Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Osbourne Court Care Home responded to this review on 14 Mar 2018:

Thank you, Madeleine, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

- I have found home very friendly with a very friendly staff.
- My mother does comment regarding qualities of food.

How likely would you be to recommend Osbourne Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

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