Osbourne Court Care Home

My elderly friend resided here for many years and was look after very well by the staff. I was always informed by the staff of any concerns that they had regarding my friend. It's a lovely care home which is undergoing current renovations which have made it look very luxurious and outside areas have been upgraded with outdoor furniture and shaded sitting areas. I was very happy knowing my friend was safe and secure here which meant alot to me.

My mum was a resident at Osbourne Court from May 2024. My mum wasn't the most sociable and preferred her own company but all the staff made her feel special and often had a laugh and a joke with her. Mum loved the food and ate better than she had done in years. Mum felt safe and cared for at Osbourne Court. The Management were very approachable they listened and responded to any queries we had.

Dad moved to Osbourne Court in January. Having lived his 90 years in South Manchester/Cheshire, this was a big move for him. We were concerned about his health over Christmas and were worried if such a big move was right for him. We needn't have worried. The level of care from the friendly team at Osbourne Court has exceeded my expectations. He is eating well, building up his strength again and now that he's only 10 minutes from me I can see him as often as I like. This is the best care home that Dad has stayed in and I am delighted.

Dad has very mixed needs and can be a tricky customer. He has stayed in a few care homes, but we wanted to move him closer to family and friends. Having visited a few places, we were disappointed with the options until, by chance, we came across Osbournes. From the first visit, we have been outstanded by the care, attention and compassion from all staff, not only towards Dad but his family and friends too. Dad has settled better than anywhere else he has stayed which is an achievement in itself. If we ever have an issue (which is only ever a small niggle) staff are quick to respond. We can't thank the manager and her amazing team enough. I wouldn't hesitate to recommend Osbournes as a forever home. Yes, there is building work going ahead and not quite perfect yet but as a family we are very excited to see the place developing, can see the vision from management and more importantly the care and support Dad receives is A* from a team that is experienced, knowledgeable and passionate.

Great staff and good care. Food could be a bit better and hotter when served. Mum is happy here and likes the staff. More trips out would be nice. The garden is nice and well cared for. Also, a good amount of activities. I have given 4 stars as they have improved alot and I am looking forward to the room updates, but the main thing for needing looking at now is food.

Keep up the good work.

Thank you to everyone there.

My Dad has severe Dementia and has been living alone at home since Mum died in 2017. Whilst we were able to provide him with a good quality of life he was starting to fall and it became clear that he needed more support. B and M care at Osborne Court in Baldock in the very capable hands of the manager and her team have been wonderfully caring and supportive of us and Dad and he has now been there for 6 weeks. His quality of life has improved he has a lovely room with ensuite, activities throughout the day, and well-prepared nice food. More importantly, the staff are lovely and I feel relieved that he is in such a nice place to live. Although the home is in the middle of a refurbishment this does not impact the care provided and I look forward to the day when the refurb is complete as this will only enhance Dad's quality of life. Thank you B and M, the manager, and your team!

I cannot praise Osbourne Court highly enough, they are super!

Osbourne Court cared for my dad with absolutely wonderful kindness. He was resident for almost three years much of that time during various lockdowns. They always did their best to facilitate visits whenever possible. Everyone I met treated my dad with kindness and respect.

In Nan's final days we were given privacy, dignity, and were looked after with anything we needed. I would trust them and use them for other family if I need to.

Very nice care home. The wife likes it.

Absolutely brilliant, I had just travelled 6 hours from cumbria to visit my father. I was welcomed by the receptionist with big smiles who explained everything really well as I was unsure of Covid rules, when I was in the room visiting my dad he was been fed by a loverly nurse called Happiness. Who was so understanding, I was speaking to one of the nurses who was caring for my dad she explained his health condition to me very clearly , all in all my dad couldn't be in a better place right now given his condition.

In 12 years I have never seen anything that has made me uncomfortable or concerned.

When we have been able to visit our uncle, the staff have made us feel very welcome. We can see that he is well cared for, and he seems very relaxed. Even under the current restrictions, it has been well organised.

Staff are always friendly, very helpful and professional at their job. Glad my father is in this care home, it gives the family peace of mind that dad is being looked after. Would not hesitate in recommending this care home to other families.

Lovely people and lovely place, grandad looks well cared for and make a lovely cup of tea. He seems very comfy and happy. The residents all seem to be smiling and happy also which is a great sign.

My mother has been very happy and is well looked after since she came to Osbourne Court. I am always greeted on arrival and kept well informed of any changes with regard to her well being and always get consulted on any health and medication issues.

This is the second review I have given. Unfortunately, what I said in the first review is no longer accurate. I said my wife is suffering from Picks disease, a less common form of dementia, which can lead to unsocial behavior. The home was aware of this when they accepted my wife, and to start with everything was fine, but then staff began to leave and were not replaced. The carers that remained still did a great job but were overstretched, leading to many residents being unattended for long periods. The cleaning staff and activities staff were often being left to care for people. This led to a couple of incidents regarding my wife with other residents, which did not happen when staff were available to step in and calm matters. I visited every day so I was able to see the deterioration from the management first hand. There are still a lot of good people there and I can't praise them enough, the trouble being as I have said, they are so short-staffed.

My mother lived at Osbourne Court for the last year, sadly passing recently. She had dementia and a number of physical health problems especially towards the end of her life. I can only speak highly of the kindness and respect with which she was treated and the professionalism of the staff, which made life easier for both her and the rest of the family. I have no previous experience of dealing with care homes but I was very encouraged by my dealings with this one