Osbourne Court Care Home

Park Drive, Baldock SG7 6EN
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9.8 49 Reviews
  • Osbourne Court Care Home, Baldock
Osbourne Court is a purpose built modern care home designed over two floors. Situated right in the heart of the idyllic country market town of Baldock in Hertfordshire and close to the town centre and all major amenities, it is easy to access.

Osbourne Court offers offers fully inclusive, 24/7 person centred care. Long term residential care, short term respite stays, and specialist dementia care are all available options at the home.

The home provides en-suite bedrooms which are all capable of customisation, and are fully accessible.

Osbourne Court has a variety of resident and visitor lounges, and provides fully inclusive dining in a choice of dining areas.

All care staff are experienced care professionals, including the Engagement Leads who ensure that the residents' independence is maintained, providing a varied activities schedule incorporating all individual preferences.
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Care Provided by Osbourne Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1365
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Osbourne Court Care Home to find out the exact price for your requirements.

Contact Osbourne Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Osbourne Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ria Bradford (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Osbourne Court Care Home Reviews (49)

9.8

Osbourne Court Care Home has a Review Score of 9.8 (9.757) out of 10, based on 23 reviews in the last 2 years.
Over all time Osbourne Court Care Home has 49 reviews.

Overall Experience
  • 34
  • 12
  • 3
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Date Published
  • 49
  • 13
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  • 23
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Reviewer Connection to Osbourne Court Care Home
  • 19
  • 11
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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  • 1
  • 1
Total of 49, showing 41-49
Review from Jackie M (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and everyone in the care home are very kind, helpful and supportive.
My dad has been in the home for approximately 2 years, he was given lots of support to help settle in and it is still continuing. His care is excellent.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you, Jackie, for letting us know how we are doing at Osbourne Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.
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Review from Alan T (Son of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the carers and nurses enough.
They treat my Mum with love and dignity.
Doing a job that, let's be honest, none of us wants to do.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you, Alan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osbourne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Barbara R (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are in this care home.
I am very impressed with the care and support they are both given.
They are treated with the utmost dignity.
The facilities and cleanliness of their room and the rest of the home is wonderful.
They enjoy the food and I have found all staff to be very kind and
helpful.
I cannot thank them enough for the treatment of my parents.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Mollie P (Wife of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally very pleased with the care my Husband receives from staff. However, consistent staff shortages place great pressure on carers in attendance. Staff turnover has escalated recently. Laundering of clothes leaves much to be desired! Clothes are returned with stains not removed and pyjamas are
not ironed and often look awful. I have taken some laundered clothes home to do properly. Carpet in room is stained and is purportedly going to be replaced with vinyl throughout the home.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents. We appreciate all of your comments and would welcome an opportunity to discuss this further with you, as we always look at areas of which we can improve. Please reach out to us at the home to arrange a meeting. Thank you once again.
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Review from David G (Son-in-law of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Both Mother and Father-in-law have been resident in Osbourne Court. Mother-in-law passed away in January 2018 but was quite well looked after during the year she was here. Father-in-law has been here for over 2 years and, although his mental and physical condition has deteriorated, we feel the majority
of staff do their best for him.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osbourne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from W E (Husband of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Kenneth F (Son-in-law of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is staffed by very competent personnel and has a nice homely atmosphere. Food is excellent. Doctors are readily available from a clinic nearby and prescribed medication is properly dispensed by the staff.
Regular entertainment are laid on and a pet dog etc do regular visits.
Reply from Ronnie Cavanagh, Marketing at Osbourne Court Care HomeThank you, Kenneth, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Madeleine S (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into this care home approximately 2 years ago and was originally given 3 months to live.
She was fortunate to exceed this and really felt at home in her little room.
She got to know the staff well and I did too.
They did all they could to make her stay the best there could be.
As
a nurse myself for over 35 years I would say they did an excellent job and I know what pressures they come up against.
I am so glad she ended her days surrounded by truly caring staff.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Osbourne Court Care HomeThank you, Madeleine, for your comments about your recent experience at Osbourne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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  • Treated with Dignity
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Review from Lee H (Son of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
- I have found home very friendly with a very friendly staff.
- My mother does comment regarding qualities of food.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Osbourne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Osbourne Court Care Home is calculated as follows: ( (215 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 268 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osbourne Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

45 Bed Vacancies

Posted: 29 Jan 2026

We currently have vacancies at our lovely care home. Please get in touch with our friendly team to find out more.

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Awards / Recognitions (4)

Meet the Team (1)

Ria

Ria Bradford

Job Title: Home Manager Joined: 2021

I have worked in the care sector for over 10 years, working in different settings of supportive living, domiciliary care and nursing homes. I have a passion for person-centred care and positive risk-taking, enabling individuals to live life. I have my NVQ Level 5 and I am a Dementia Champion. I was the Care Plan and Safeguarding champion in my previous workplace, and in 2023, I was promoted to Home Manager here at Osbourne Court. I have a special interest in dementia and how music can enhance memory and improve cognition.


Osbourne Court is a kind and warm care home where we ensure that everyone feels welcome. We provide person-centred care that makes you feel at home with laughter, affection and happiness.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Osbourne Court Care Home to verify any information. View our terms and conditions. Osbourne Court Care Home has an Enhanced Service - more info.