
The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staffChristina A(Resident / Service User)

I was enveloped in kindness by all members of staff.Hazel P(Resident / Service User)


The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staffChristina A(Resident / Service User)

I was enveloped in kindness by all members of staff.Hazel P(Resident / Service User)


Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.
A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one...
Care Provided by Highfield Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highfield Nursing Home for full pricing details and T&Cs.
Contact Highfield Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Hayley Jeneson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (29)
Visiting
- All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability
Parking
- Car parking spaces available
Highfield Nursing Home Reviews (80)
Highfield Nursing Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years.
Over all time Highfield Nursing Home has 80 reviews.
My wife has been resident in the dementia unit of Highfield Nursing Home for 2 1/2 years every member of staff, through every discipline, has always been very supportive to both my wife and I. All staff are very conscientious in their work and look after my wife very well. All my interactions with the staff are excellent and the carers are always very attentive when dealing with my wife's needs. An excellent home with excellent staff.
Thank you for your very kind review. It is a pleasure to support your wife and lovely to see you so often. We are delighted to hear your lovely feedback which we will share with the team.
Their mental state is also very well looked after with many activities, games, colouring, a lot of music which they can sing along with. Patients are brought along even if they cannot participate.
We're really pleased to hear that you feel Highfield is a happy place to be. Our team always aims to provide the best possible care and support, and it's lovely to know that this has been reflected in your experience.
We're especially glad that the...
There is a wide variety of food that suits all needs and allergies, always available.
Thank you for your lovely review. I am so pleased to hear activities are valuable and that we cater for various diets. I will pass on your kind words to the staff and look forward to seeing you again at our events. Kind regards Hayley General Manager
Very happy with the hospitality and care my nan receives.
General Manager
Lovely home with lovely staff. Look after my mother in law well and make sure she's always happy and well.
Hayley General Manager
This is without a doubt the best residential home I have ever visited & big thank you to all the staff.
Thank you for taking the time to write this review. It is great to hear how happy you are with the care and support provided by the team at Highfield and much you enjoy the activities provided. We will pass on your kind words to the team at Highfield.
The whole place is perfect, just wondering if I can book my place? The staff are very attentive, making sure they have what they want and are supposed to have. Always clean, warm and tidy. Food is one of the best I have seen. Dinners are great, as are the other meals. There is always a nice atmosphere welcoming, and pleasant. Always something to do for the residents, which I help with,
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support provided at Highfield. All meals are cooked daily by our amazing chefs and its great to know how appreciated they are . We will pass on your kind words to the team at Highfield.
Mum came to Highfield when I could no longer cope with her condition. The staff are truly exceptional at the home, nothing was too much trouble. The management staff on Mum's admittance were so kind during such a stressful time for us. Mum received excellent care from all the staff with such patience. I shall forever be indebted to the home for making it a positive experience
Thank you for taking the time to write this review. It is heartwarming to know that during what can be a very stressful time was made so much easier for you by the team at Highfield and you can rest assured that your mum is receiving the best care and support. We will pass on your kind words to the team at Highfield.
Mum was at Highfield for such a short time. She had been discharged from hospital to Highfield where it was more than apparent that mum was actually palliative. The care she received was excellent. Every member of staff treated mum and her family with kindness, compassion and love. We are forever grateful that staff made mum's last weeks comfortable, peaceful and dignified.
Thank you so much for your kind words, Mum made a big impact on us all at Highfield and will always be remembered. I am so glad we were able to support Mum and all of her lovely family in her final few weeks. Please continue to come in for coffee and cake. Best Wishes Home Manager and the team at Highfield
The experience that I have had since my mum has been looked after since April 2nd has been outstanding. My mum is a very vulnerable adult and I feel very comforted in the fact that she is safe, happy and well looked after. Keep up the excellent standards that have been instilled.
Thank you so much for your review, We are so pleased to have been able to support your mum at Highfield. Please continue to visit us for coffee and a chat. Best Wishes Home Manager and the team at Highfield
My sister is a new woman since she's been here. Her needs are being met beyond our expectations and we feel overwhelmed by it all. She is engaging in conversations and some activities. She says she's human now. Can't praise Highfield and all staff enough.
Thank you for taking the time to write this review. It is wonderful to hear how your sister is thriving and enjoying her time at Highfield. We are pleased to hear how the team are going above and beyond to ensure your sister needs are met and the care and support she recieves is 'excellent'. We will pass on these lovely words to the team at Highfield.
My dad had dementia. He was in hospital with an infection and it became clear he wouldn't be able to return home. He didn't want to go into a care home so we described it to him as a posh hotel. From the very beginning everyone at Highfield welcomed not only dad but all of the family. He was only there for a short time but they looked after us all and it was lovely to be able to visit at any time and bring the dog with us. Tea and cake was always plentiful and the various lounges meant we could get him out of his room. During a very difficult time for us as a family the team of staff helped make it so much easier. We could relax knowing he was in safe hands.
Thank you for taking the time to write this review. It is heart warming to hear how welcome your dad and you as a family were made to feel at Highfield. Although your dad was only with us for a short time it is lovely to know that he enjoyed his time at Highfield and the team were supportive to you...
My father came into the home a few weeks ago, and from the initial meeting we were all welcomed into this very loving home. The staff go our of their way to care for every residents needs and are very attentive, not just to the residents medical needs, but to their happiness. The entertainment ladies are brilliant bringing lots of artists and entertainers to bring joy to the residents. They even took our dad to the theatre, and he had a very special time. Me and my family would like to thank all of Highfield Nursing Home a big thank you. Each and every one of you are second to none and you all deserve a massive applaud.
Thank you for taking the time to write this review. We are so pleased to hear how warm you were all welcomed as a family to Highfield Nursing Home. It is great to know that every member of the team are attentive to the residents needs, well being and happiness and we are glad that your dad is...
My husband had been in Highfield from April 2024 till December 2024. He had Lewy body dementia / Parkinson's and later cancer. I would like to thank the entire staff at Highfield who showed such care and kindness to both myself and my husband. Every single person has been truly amazing with what every job they have done and it has been much appreciated. Being in Highfield was like belonging to a big family.
Thank you for taking the time to write this review. It is lovely to hear how happy you are with your husbands time at Highfield and the kindness, and care shown to not only your husband but to yourself also. Your kind words will be passed on to the whole team at Highfield.
Promised trips out in minibus don't seem to have materialised.
Lack of contact between home and relatives when things needed, service user was without socks for a period but we were not informed.
No sign of home manager for several weeks.
Since writing this review I believe a meeting has been held between yourselves and the new manager at Highfield where any concerns or questions you may have had have been discussed with a satisfactory outcome. Thank you for taking the time and please do not hesitate to contact the manager with any questions you may have in the future.
I have personally found all of the staff very helpful and kind towards my mum and myself. They are all very caring.
Thank you for taking the time to leave a review, we are very happy to hear your comments around the care and compassion the staff are showing towards you and your mother. I will be sure to pass on your kind words to the rest of the team at Highfield Nursing Home.
I am very happy with Highfield, The staff here are excellent and caring. My wife is very settled at Highfield. The home is clean and tidy. I couldn't recommend Highfield enough.
Thank you for taking the time to write such a lovely review. It is always a pleasure to hear wonderful positive feedback about the home and the care provided. We are very happy that your wife has settled at Highfield. I will be sure to pass these kind words onto the whole team. Best wishes
Within days there was a marked improvement in the way he looked and he appeared happy and reasonably settled. He always looks clean-shaven and is very happy with the food and drink offered. Within days of requesting care for getting more mobile, having a haircut or attention to his feet, the job is done! It is such a relief to our family to see him cared for so well. A big 'thank you' to all concerned.
We thank you for taking the time to leave such a heartwarming review. We are so glad your brother has settled at Highfield and is doing well. We are delighted that you are both happy with the care, food and facilities provided. It is a huge relief to know that your family is happy, and we are equally happy to be supporting your brother. I will be sure to share this review with our team.
Staff support nicely, need more washing days for clothing, need more gluten-free options as we have been buying our own. Evening dinner needs more options and a hot dinner option. Family always made welcome. An option to have lunch with family members would be nice.
Thank you for taking the time to leave us a review. We take all feedback seriously and welcome suggestions on how we can improve our services. We offer a hot option in the evenings, but we are happy to look at how we can offer more of our resident's favourites into the menu options, our team will...
The only problem we have is the lack of activities since two staff members left but other than that, Mum seems very happy and the staff are amazing.
We are pleased to hear how happy you are with the care your mum receives at Highfield. It's so good to hear how well your mum is doing at Highfield and will pass these kind words on to all the staff at Highfield, who, no doubt will appreciate that their hard work and care are being recognised.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield Nursing Home.
There are no upcoming events for Highfield Nursing Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Highfield Nursing Home.
Meet the Team (2)

Hello,
I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.
At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.
I am looking forward to seeing you!

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.
I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.
Frequently Asked Questions about Highfield Nursing Home
What types of Care is Highfield Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highfield Nursing Home have?
There are 46 Single Rooms.
What are the Facilities & Services at Highfield Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highfield Nursing Home to the centre of Ryde?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service -more info.