Highfield Nursing Home

33 Queen's Road, Ryde PO33 3BG
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9.7 80 Reviews
  • Highfield Nursing Home, Ryde
Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one of the quiet seating areas. Fresh, homemade meals can be enjoyed in the dining area.

Other facilities at Highfield include a hairdressing salon, an all inclusive laundry service and access to video calling to keep in touch with family and friends.

From day one, the home is structured around person-centred goals, with the aim of promoting independence, supporting a relaxing lifestyle and better quality of life.
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Care Provided by Highfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1525
  • Self-Funded Nursing Care: from £1525
  • Self-Funded Nursing Dementia Care: from £1525
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1525
  • RESPITE Self-Funded Nursing Care: from £1525
  • RESPITE Self-Funded Nursing Dementia Care: from £1525

These prices are only a guideline, please contact Highfield Nursing Home to find out the exact price for your requirements.

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Jeneson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (80)

9.7

Highfield Nursing Home has a Review Score of 9.7 (9.716) out of 10, based on 18 reviews in the last 2 years.
Over all time Highfield Nursing Home has 80 reviews.

Overall Experience
  • 62
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Date Published
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Reviewer Connection to Highfield Nursing Home
  • 28
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Total of 80, showing 1-20
Review from M S (Regular Volunteer) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfields a very happy place to be al, the staff do their very best to keep the residents as healthy and happy as possible considering why they are there. It doesn't matter how long they are there for i.e 6 weeks or in many cases many years,
Their mental state is also very well looked after with
many activities, games, colouring, a lot of music which they can sing along with. Patients are brought along even if they cannot participate.
Reply from Kim Haines, Regional Operations Manager at Highfield Nursing HomeThank you so much for your kind review.
We're really pleased to hear that you feel Highfield is a happy place to be. Our team always aims to provide the best possible care and support, and it's lovely to know that this has been reflected in your experience.
We're especially glad that the activities, music and inclusive approach have helped support residents' wellbeing, as this is something we feel is very important.
Thank you again for taking the time to share your feedback, it truly means a lot to the whole team.
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Review from A B (Friend of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff & activity staff are always so helpful. Nothing is too much trouble. My friend enjoys living there and taking part in activities.
There is a wide variety of food that suits all needs and allergies, always available.
Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you for your lovely review. I am so pleased to hear activities are valuable and that we cater for various diets. I will pass on your kind words to the staff and look forward to seeing you again at our events. Kind regards Hayley General Manager
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Review from Reece T (Grandson of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the hospitality and care my nan receives.
Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you so much for taking the time to review Highfield. I am so pleased to hear you are happy with the care your Nan receives. Many thanks again Hayley
General Manager
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Review from Julie T (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home with lovely staff. Look after my mother in law well and make sure she's always happy and well.
Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you so much for taking the time to review Highfield. I am so pleased to hear you are happy with the care your mother in-law receives, I will pass this on to the staff. Many Thanks
Hayley General Manager
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Review from P M (Friend of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice potential of buildings. Staff are all excellent, activities are more than very good, and residents are very happy in their surroundings, as are the volunteers.
This is without a doubt the best residential home I have ever visited & big thank you to all the staff.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is great to hear how happy you are with the care and support provided by the team at Highfield and much you enjoy the activities provided. We will pass on your kind words to the team at Highfield.
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Review from P R (Friend of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The whole place is perfect, just wondering if I can book my place? The staff are very attentive, making sure they have what they want and are supposed to have. Always clean, warm and tidy. Food is one of the best I have seen. Dinners are great, as are the other meals. There is always a nice atmosphere
welcoming, and pleasant. Always something to do for the residents, which I help with,
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support provided at Highfield. All meals are cooked daily by our amazing chefs and its great to know how appreciated they are . We will pass on your kind words to the team at Highfield.
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Review from Rita L (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Highfield when I could no longer cope with her condition. The staff are truly exceptional at the home, nothing was too much trouble. The management staff on Mum's admittance were so kind during such a stressful time for us. Mum received excellent care from all the staff with such patience.
I shall forever be indebted to the home for making it a positive experience
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is heartwarming to know that during what can be a very stressful time was made so much easier for you by the team at Highfield and you can rest assured that your mum is receiving the best care and support. We will pass on your kind words to the team at Highfield.
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Review from Sarah T (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was at Highfield for such a short time. She had been discharged from hospital to Highfield where it was more than apparent that mum was actually palliative. The care she received was excellent. Every member of staff treated mum and her family with kindness, compassion and love. We are forever grateful
that staff made mum's last weeks comfortable, peaceful and dignified.
Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you so much for your kind words, Mum made a big impact on us all at Highfield and will always be remembered. I am so glad we were able to support Mum and all of her lovely family in her final few weeks. Please continue to come in for coffee and cake. Best Wishes Home Manager and the team at Highfield
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Review from R B (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience that I have had since my mum has been looked after since April 2nd has been outstanding. My mum is a very vulnerable adult and I feel very comforted in the fact that she is safe, happy and well looked after. Keep up the excellent standards that have been instilled.
Reply from Hayley Jeneson, Home Manager at Highfield Nursing HomeThank you so much for your review, We are so pleased to have been able to support your mum at Highfield. Please continue to visit us for coffee and a chat. Best Wishes Home Manager and the team at Highfield
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Review from Jane W (Sister of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister says "excellent - Very highly recommend".
My sister is a new woman since she's been here. Her needs are being met beyond our expectations and we feel overwhelmed by it all. She is engaging in conversations and some activities. She says she's human now. Can't praise Highfield and all staff
enough.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is wonderful to hear how your sister is thriving and enjoying her time at Highfield. We are pleased to hear how the team are going above and beyond to ensure your sister needs are met and the care and support she recieves is 'excellent'. We will pass on these lovely words to the team at Highfield.
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Review from Kerrie H (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had dementia. He was in hospital with an infection and it became clear he wouldn't be able to return home. He didn't want to go into a care home so we described it to him as a posh hotel. From the very beginning everyone at Highfield welcomed not only dad but all of the family. He was only there
for a short time but they looked after us all and it was lovely to be able to visit at any time and bring the dog with us. Tea and cake was always plentiful and the various lounges meant we could get him out of his room. During a very difficult time for us as a family the team of staff helped make it so much easier. We could relax knowing he was in safe hands.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is heart warming to hear how welcome your dad and you as a family were made to feel at Highfield. Although your dad was only with us for a short time it is lovely to know that he enjoyed his time at Highfield and the team were supportive to you all and you could rest assured that your dad was cared for and safe. We will pass on your kind words to the team at Highfield.
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Review from Ann A (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into the home a few weeks ago, and from the initial meeting we were all welcomed into this very loving home. The staff go our of their way to care for every residents needs and are very attentive, not just to the residents medical needs, but to their happiness. The entertainment ladies
are brilliant bringing lots of artists and entertainers to bring joy to the residents. They even took our dad to the theatre, and he had a very special time. Me and my family would like to thank all of Highfield Nursing Home a big thank you. Each and every one of you are second to none and you all deserve a massive applaud.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. We are so pleased to hear how warm you were all welcomed as a family to Highfield Nursing Home. It is great to know that every member of the team are attentive to the residents needs, well being and happiness and we are glad that your dad is enjoying the activities programme and trips out. Once again, thank you for taking the time to write this review and your kind words will be passed to the team at Highfield Nursing Home.
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Review from Margaret S (Wife of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been in Highfield from April 2024 till December 2024. He had Lewy body dementia / Parkinson's and later cancer. I would like to thank the entire staff at Highfield who showed such care and kindness to both myself and my husband. Every single person has been truly amazing with what every
job they have done and it has been much appreciated. Being in Highfield was like belonging to a big family.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeThank you for taking the time to write this review. It is lovely to hear how happy you are with your husbands time at Highfield and the kindness, and care shown to not only your husband but to yourself also. Your kind words will be passed on to the whole team at Highfield.
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Review from Lorraine W (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Clean and warm with friendly staff. Worryingly service user smelt of urine on more than one occasion. His wardrobe now looks like a warzone, clothes shoved everywhere all messed up. Number of residents have fallen recently and is still going down.
Promised trips out in minibus don't seem to have materialised.
Lack
of contact between home and relatives when things needed, service user was without socks for a period but we were not informed.
No sign of home manager for several weeks.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Highfield Nursing HomeSince writing this review I believe a meeting has been held between yourselves and the new manager at Highfield where any concerns or questions you may have had have been discussed with a satisfactory outcome. Thank you for taking the time and please do not hesitate to contact the manager with any questions you may have in the future.
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Review from T C (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have personally found all of the staff very helpful and kind towards my mum and myself. They are all very caring.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing HomeThank you for taking the time to leave a review, we are very happy to hear your comments around the care and compassion the staff are showing towards you and your mother. I will be sure to pass on your kind words to the rest of the team at Highfield Nursing Home.
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Review from B B (Husband of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my wife has been a resident in the dementia unit of Highfield Nursing Home, I have been very happy with her care. All staff are continuously friendly and efficient. From top to bottom. The staff are excellent. Food, care, cleanliness and rooms and facilities are excellent. Thank you.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing HomeThank you for taking the time to leave such a fantastic review we are so pleased to hear your wonderful comments. It is heartwarming to know your wife has settled into Highfield Nursing Home so well and is receiving the outstanding care we aim to provide. I will be sure to pass your kind comments on to the rest of the team.
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Review from C S (Husband of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Highfield, The staff here are excellent and caring. My wife is very settled at Highfield. The home is clean and tidy. I couldn't recommend Highfield enough.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing HomeThank you for taking the time to write such a lovely review. It is always a pleasure to hear wonderful positive feedback about the home and the care provided. We are very happy that your wife has settled at Highfield. I will be sure to pass these kind words onto the whole team. Best wishes
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Review from Elizabeth M (Sister of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was discharged from the hospital to Highfield on the 20th of January 2024.
Within days there was a marked improvement in the way he looked and he appeared happy and reasonably settled. He always looks clean-shaven and is very happy with the food and drink offered. Within days of requesting
care for getting more mobile, having a haircut or attention to his feet, the job is done! It is such a relief to our family to see him cared for so well. A big 'thank you' to all concerned.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Highfield Nursing HomeWe thank you for taking the time to leave such a heartwarming review. We are so glad your brother has settled at Highfield and is doing well. We are delighted that you are both happy with the care, food and facilities provided. It is a huge relief to know that your family is happy, and we are equally happy to be supporting your brother. I will be sure to share this review with our team.
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Review from Melinda N (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff support nicely, need more washing days for clothing, need more gluten-free options as we have been buying our own. Evening dinner needs more options and a hot dinner option. Family always made welcome. An option to have lunch with family members would be nice.
Reply from Jenni Laffoley, Brand marketing manager at Highfield Nursing HomeThank you for taking the time to leave us a review. We take all feedback seriously and welcome suggestions on how we can improve our services. We offer a hot option in the evenings, but we are happy to look at how we can offer more of our resident's favourites into the menu options, our team will be happy to discuss this with you. We will also speak to the kitchen about incorporating more gluten-free options. Family members are always welcome to join residents for mealtimes and if there is a special occasion you would like us to cater for, we are more than happy to work with you to host a family lunch. Please do get in contact with us directly at the home and speak to the staff so we can discuss your comments in more detail and ensure all your needs are being met, including facilitating additional washing as required.
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Review from G S (Son of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mums' care is amazing I am so pleased that she is in Highfield as they are doing such an amazing job of looking after her and making sure she gets the care she needs all the safe are amazing and are so so good with Mum, I can't thank them enough for all the hard work they do.
The only problem we have
is the lack of activities since two staff members left but other than that, Mum seems very happy and the staff are amazing.
Reply from Lindsay Mahoney, Area Administrator at Highfield Nursing HomeWe are pleased to hear how happy you are with the care your mum receives at Highfield. It's so good to hear how well your mum is doing at Highfield and will pass these kind words on to all the staff at Highfield, who, no doubt will appreciate that their hard work and care are being recognised.
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Highfield Nursing Home is calculated as follows: ( (175 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Jan 2026

Vacancies available. For more information please contact Highfield.

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Awards / Recognitions (9)

Meet the Team (2)

Hayley

Hayley Jeneson

Job Title: Home Manager Joined: 2024

Hello,


I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.


At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.


I am looking forward to seeing you!

Vladut

Vladut Vancea

Job Title: Head of Care Joined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.


I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

Frequently Asked Questions about Highfield Nursing Home

What types of Care is Highfield Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highfield Nursing Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Highfield Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield Nursing Home to the centre of Ryde?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service - more info.