Highfield Nursing Home

The staff were all very kind and polite.

My overall experience at the Highfield Nursing Home was extremely good. Management and staff went to great lengths to help me rehabilitate after a spell in hospital. Care staff were quickly on hand at any time to attend to my needs, both day and night. Nothing was too much trouble.

My wife and I would have no hesitation in recommending Highfield Nursing Home whether for respite or nursing care.

Thank you does not seem sufficient in the circumstances.

Thank you all so much on behalf of myself and my family.

I am very happy with everything, the staff are excellent, kind, helpful and caring. All you can wish for. They all make a stay very pleasant. I can't wish for anything to be different. All staff are amazing, cleanliness is excellent.

I was so very fortunate to come to Highfield after breaking my hip. I was enveloped in kindness by all members of staff. Nothing is too much trouble. The physio was the best I have ever had and within twelve days was signed off. I use two crutches - a miracle, I am 86-years-old.

I would like to say how grateful I am to have been able to spend my rehab time at Highfield. I have progressed very well. I am going home to say on Wednesday the 4th of April to resume my life. Thanks to so many wonderful people!

The care has been excellent. From the day he was discharged to the present day. Even though he was discharged from hospital wrongly and then moved to rehab. Since in rehab he has made good progress with the rehab team.

My experience at Highfield Nursing Home has been very disappointing and I feel totally misled. I was led to believe I would get physiotherapy every day and that showers were in place in the "ensuite" rooms. I caught Covid whilst here which made me very ill, my friend had to phone in to make sure that the nurses would do a set of observations bearing in mind I have an autoimmune disease and am immunocompromised. I was basically left to it. I also had terrible diarrhoea and a bin full of pads wasn't emptied. I used a yellow bag and it wasn't taken away for two days. They never provided me with a room with a shower and I couldn't have a shower. The whole experience has made me feel worse than when I was admitted.

I visited Highfields Nursing Home before my relative booked in, to look around. I was impressed with the pleasant communal areas. Absolutely no nasty smells. Plenty of staff on hand. All the staff are very friendly and caring. Very nice food and plenty of it. My relative was a resident for 5-months. He was very well cared for and we never had any concerns for his welfare. We could visit unannounced at any time even though it was during Covid-19. There was always a call bell within his reach. He was unable to get out of bed so did not use the dining room, but those that did so sat together and interacted well. During my visits, there were always plenty of staff on hand if needed. The rooms were cleaned daily.

Certain aspects were very shabby, considering how much per week they were charging my Stepfather to stay and receive care. My first experience was when I phoned and I was transferred to someone I assumed was a staff member only to find out that it was his niece who came on the scene less than 8 years ago. This was extremely unprofessional as was the time my Stepsister enquired about her father and was told, “he’s not dead yet”. The whole time we saw him, he was confined to bed. He didn’t like it there and was always cold with just a sheet and thin blanket over him. His chair had a considerable-sized tear which was, “repaired” with silver duct tape. We have known him for 55 years and when our mother died, we kept in contact offering to help whenever he wanted us even though we both have limited funds and poor health. The hall carpet is faded and in poor condition. We would never have put him in Highfield, instead opting for care at home to end his last days in familiar surroundings.

Highfield Nursing Home has been such a warm and welcoming environment. The staff are extremely kind and caring to all their residents. I found the cleanliness to be outstanding, not just the building but also keeping the residents well presented and preserving their dignity. Highfields has many cleaners, carers, nurses on hand and there is always someone to talk to. Their end of life was exceptional! I can't thank them enough for making a very difficult and sad experience so comforting.

Lost my dignity as no door on the toilet for over two weeks, but the carers who washed me were brilliant. Management, I didn't know them.

Care my wife has been receiving very good and welcoming, only food could be better.

At present, my experience is confined to my room as I am coming to the end of my isolation period. I am finding it very relaxing, reassuring and welcoming. Nothing is too much trouble for any staff member at any time of the day or night. The care and attention I am receiving is superb and everyone is very friendly and helpful.

Highfield is a brilliant nursing home. All the residents are looked after with care and love, which gives me a very peaceful mind as I know my husband is being cared for! All the staff are lovely and are all very approachable if you have a problem.

Dad came in from the hospital after an extremely bad fall. He has received excellent care while here from both NHS and care home staff. He has been looked after both physically and mentally and now is at a point where he will be able to go home. His room is excellent, a good size, bright and airy. Food has been excellent, everything he likes to eat. Lovely staff, friendly, helpful and caring. Excellent Covid measures in place.

It is such a hard decision to admit a loved one into a nursing home but Highfield worked with us to make it as stress-free as possible and we can’t thank them enough for the outstanding work that they are doing.

Excellent experience. Caring staff, good food.

Everything was fine, friendly staff. I got on with everyone. Staff all were friendly, always attentive to all my needs, nice atmosphere.