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Highfield Nursing Home

33 Queen's Road, Ryde, Isle of Wight PO33 3BG
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The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staffChristina A(Resident / Service User)
Highfield Nursing Home, Ryde
I was enveloped in kindness by all members of staff.Hazel P(Resident / Service User)
Highfield Nursing Home, Ryde
Highfield Nursing Home, Ryde

Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one...  

Care Provided by Highfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,525
Residential Dementia CareFrom £1,525From £1,525
Nursing Care£1,525 - £1,675From £1,525
Nursing Dementia Care£1,525 - £1,675From £1,525

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hayley Jeneson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (80)

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9.7

Highfield Nursing Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Nursing Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Christopher T (Respite Resident) published on 8 August 2023 Submitted via Website
Overall Experience
After 12 weeks in hospital, I was placed at Highfield for 4 weeks of respite and recovery. The manager was very welcoming and respected my wish to self-medicate, control my Dialysis myself and receive all meals in my room.

The staff were all very kind and polite.

Reply from Jenni Laffoley, Marketing Coordinator at Highfield Nursing Home

Thank you for your kind words about Highfield Nursing Home. It's great to hear you had such a pleasant experience and found the staff to be understanding and caring. Our team will be delighted to hear these lovely comments. Thanks again.

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Review from M K (Resident / Service User) published on 2 March 2023 Submitted via Postal Card
Overall Experience

My overall experience at the Highfield Nursing Home was extremely good. Management and staff went to great lengths to help me rehabilitate after a spell in hospital. Care staff were quickly on hand at any time to attend to my needs, both day and night. Nothing was too much trouble.

Reply from Diana Nisbet, Marketing Executive at Highfield Nursing Home

Thank you so much for taking the time to submit your very positive comments on your recent stay at Highfield, whilst recuperating after a spell in hospital. It's always a great boost for our teams to be given feedback like this and they'll be thrilled to receive it. Many thanks, again, and warm wishes to you.

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Review from Stephen P (Son-in-law of Resident) published on 26 October 2022 Submitted via Website
Overall Experience
I would like to express my sincere thanks to all the nursing staff at Highfield Nursing Home for all the care and attention shown to my mother in law throughout her stay at Highfield.
My wife and I were comforted in the knowledge that the team were so caring and professional and always acted in my mother in laws best interest.
This care and attention allowed my mother in law to pass away peacefully and with dignity and for that we will always be grateful.

My wife and I would have no hesitation in recommending Highfield Nursing Home whether for respite or nursing care.

Thank you does not seem sufficient in the circumstances.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Highfield Nursing Home

We are so sorry for the loss of your mother-in-law, but it was our pleasure to care for her. We are extremely grateful for your kind words about Highfield and the care you received from our team, thank you for your review and for your high recommendation.

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Review from Sarah P (Daughter of Resident) published on 12 August 2022 Submitted via Website
Overall Experience
My mother has just left Highfield after receiving several weeks of rehab care and physiotherapy following an accident.
The care she received from at Highfield was superb and she made such good progress.
Nothing was too much trouble for the staff and she was treated with kindness and respect.
My brother and I were so reassured that she was being looked after so well.

Thank you all so much on behalf of myself and my family.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What wonderful words about Highfield. Thank you so much for your valuable feedback. It was a pleasure to look after your mother following her accident and to see her making such great progress in our care. We will pass on your gratitude and appreciation to the caring and physiotherapy teams who supported her. Please keep in touch and let us know how she is getting on.

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Review from J G (Resident / Service User) published on 29 June 2022 Submitted via Postal Card
Overall Experience

I am very happy with everything, the staff are excellent, kind, helpful and caring. All you can wish for. They all make a stay very pleasant. I can't wish for anything to be different. All staff are amazing, cleanliness is excellent.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. We are so delighted you are happy in our care. It is our pleasure to look after you at our lovely home. We will share your wonderful review with all our Highfield team.

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Review from Hazel P (Resident / Service User) published on 7 June 2022 Submitted via Postal Card
Overall Experience

I was so very fortunate to come to Highfield after breaking my hip. I was enveloped in kindness by all members of staff. Nothing is too much trouble. The physio was the best I have ever had and within twelve days was signed off. I use two crutches - a miracle, I am 86-years-old.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. It's been a pleasure to look after you on your road to recovery after you broke your hip. We shall pass on your praise to the physio. Please keep in touch and let us know how you are getting on.

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Review from Marie H (Respite Resident) published on 5 June 2022 Submitted via Postal Card
Overall Experience

I would like to say how grateful I am to have been able to spend my rehab time at Highfield. I have progressed very well. I am going home to say on Wednesday the 4th of April to resume my life. Thanks to so many wonderful people!

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely words. We miss you so much. Thank you for all the kindness and respect you have shown us. It was a pleasure helping you through your journey. We can’t wait for you to come and visit us as promised.

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Review from S W (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience

The care has been excellent. From the day he was discharged to the present day. Even though he was discharged from hospital wrongly and then moved to rehab. Since in rehab he has made good progress with the rehab team.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your positive comments about Highfield Nursing Home. We are delighted you are satisfied with the care we are giving to your loved one.

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Review from E A (Respite Resident) published on 28 April 2022 Submitted via Postal Card
Overall Experience

My experience at Highfield Nursing Home has been very disappointing and I feel totally misled. I was led to believe I would get physiotherapy every day and that showers were in place in the "ensuite" rooms. I caught Covid whilst here which made me very ill, my friend had to phone in to make sure that the nurses would do a set of observations bearing in mind I have an autoimmune disease and am immunocompromised. I was basically left to it. I also had terrible diarrhoea and a bin full of pads wasn't emptied. I used a yellow bag and it wasn't taken away for two days. They never provided me with a room with a shower and I couldn't have a shower. The whole experience has made me feel worse than when I was admitted.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment and excellent standard of...  

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Review from J N (Cousin of Resident) published on 27 April 2022 Submitted via Website
Overall Experience

I visited Highfields Nursing Home before my relative booked in, to look around. I was impressed with the pleasant communal areas. Absolutely no nasty smells. Plenty of staff on hand. All the staff are very friendly and caring. Very nice food and plenty of it. My relative was a resident for 5-months. He was very well cared for and we never had any concerns for his welfare. We could visit unannounced at any time even though it was during Covid-19. There was always a call bell within his reach. He was unable to get out of bed so did not use the dining room, but those that did so sat together and interacted well. During my visits, there were always plenty of staff on hand if needed. The rooms were cleaned daily.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your very kind words about Highfield Nursing Home. We are delighted you were happy with the care we gave your cousin during his stay with us. It has been a challenging time for us all but we were delighted we were able to accommodate your visits to see him. We will share your wonderful review with all the Highfield team.

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Review from John F (Stepson of Resident) published on 14 April 2022 Submitted via Website
Overall Experience

Certain aspects were very shabby, considering how much per week they were charging my Stepfather to stay and receive care. My first experience was when I phoned and I was transferred to someone I assumed was a staff member only to find out that it was his niece who came on the scene less than 8 years ago. This was extremely unprofessional as was the time my Stepsister enquired about her father and was told, “he’s not dead yet”. The whole time we saw him, he was confined to bed. He didn’t like it there and was always cold with just a sheet and thin blanket over him. His chair had a considerable-sized tear which was, “repaired” with silver duct tape. We have known him for 55 years and when our mother died, we kept in contact offering to help whenever he wanted us even though we both have limited funds and poor health. The hall carpet is faded and in poor condition. We would never have put him in Highfield, instead opting for care at home to end his last days in familiar surroundings.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment. The past two years have...  

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Review from N B (Power of Attorney of Resident) published on 9 March 2022 Submitted via Postal Card
Overall Experience

Highfield Nursing Home has been such a warm and welcoming environment. The staff are extremely kind and caring to all their residents. I found the cleanliness to be outstanding, not just the building but also keeping the residents well presented and preserving their dignity. Highfields has many cleaners, carers, nurses on hand and there is always someone to talk to. Their end of life was exceptional! I can't thank them enough for making a very difficult and sad experience so comforting.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you very much for your kind words about Highfield Nursing Home. It was an absolute honour for all of us to be able to meet and support such a wonderful gentleman. We all admired him and we are happy to have been part of his extraordinary life. We will always remember him as the amazing person...  

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Review from Jackie C (Respite Resident) published on 15 November 2021 Submitted via Postal Card
Overall Experience

Lost my dignity as no door on the toilet for over two weeks, but the carers who washed me were brilliant. Management, I didn't know them.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your review of Highfield Nursing Home. We are so sorry for the issue regarding your toilet door, which we tried very hard to resolve during your stay with us. We are so glad you were pleased with the care you received from our brilliant Highfield team.

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Review from Alan H (Husband of Resident) published on 26 October 2021 Submitted via Postal Card
Overall Experience

Care my wife has been receiving very good and welcoming, only food could be better.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your kind words about Highfield Nursing Home. We are delighted you are happy with the way in which we are caring for your wife. Please get in contact if you would like to discuss further your comment about the food.

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Review from C W (Resident / Service User) published on 8 July 2021 Submitted via Postal Card
Overall Experience

At present, my experience is confined to my room as I am coming to the end of my isolation period. I am finding it very relaxing, reassuring and welcoming. Nothing is too much trouble for any staff member at any time of the day or night. The care and attention I am receiving is superb and everyone is very friendly and helpful.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your wonderful words about Highfield Nursing Home. It is a very challenging time for everyone but our main priority has been to ensure that you are cared for and supported during your period of isolation. We are delighted to have you as part of our Highfield family.

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Review from G R (Wife of Resident) published on 8 July 2021 Submitted via Postal Card
Overall Experience

Highfield is a brilliant nursing home. All the residents are looked after with care and love, which gives me a very peaceful mind as I know my husband is being cared for! All the staff are lovely and are all very approachable if you have a problem.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely comments about Highfield Nursing Home. It is our pleasure to look after your husband. We shall share your wonderful words with our fantastic staff so that they know how much you appreciate everything they are doing for your loved one.

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Review from Karen F (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

Dad came in from the hospital after an extremely bad fall. He has received excellent care while here from both NHS and care home staff. He has been looked after both physically and mentally and now is at a point where he will be able to go home. His room is excellent, a good size, bright and airy. Food has been excellent, everything he likes to eat. Lovely staff, friendly, helpful and caring. Excellent Covid measures in place.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your wonderful review about Highfield. It has been our pleasure to look after your dad after his nasty fall and to see him making such a good recovery. We shall share your lovely words with our friendly and helpful team who have cared for him during his stay with us.

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Review from Lucy S (Daughter-in-law of Resident) published on 18 May 2021 Submitted via Website
Overall Experience
I would not hesitate to recommend Highfield to anyone, from the very first contact with them they have been amazing and the care they provide is second to none. They treat every resident with dignity, compassion and respect and take the time to get to know them as people. The home is always clean, smells fresh and well maintained and the staff are friendly, welcoming and professional. They have a wide range of activities for the residents to get involved in and have done a fantastic job adjusting to the constraints that Covid has enforced. We have been able to stay in touch through video calls and socially distanced visits in a very safe way and now they are managing the testing to allow closer contact visits very well.

It is such a hard decision to admit a loved one into a nursing home but Highfield worked with us to make it as stress-free as possible and we can’t thank them enough for the outstanding work that they are doing.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your fantastic review of Highfield Nursing Home. It is so gratifying for us all to get such positive feedback about how we are caring for people's loved ones. We always ensure that bringing loved ones into our care is as stress free as possible. Our wonderful Highfield team...  

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Review from R L (Resident / Service User) published on 15 April 2021 Submitted via Postal Card
Overall Experience

Excellent experience. Caring staff, good food.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield Nursing Home. It was our pleasure to care for you - and we are so glad you liked the food!

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Review from Sylvia K (Resident / Service User) published on 14 April 2021 Submitted via Postal Card
Overall Experience

Everything was fine, friendly staff. I got on with everyone. Staff all were friendly, always attentive to all my needs, nice atmosphere.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield. It was our pleasure to look after you. We shall pass on your comments to the team who looked after you, so that they know how much you appreciated everything they did for you during your stay with us. Please keep in touch to let us know how you are getting on.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Highfield Nursing Home.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Highfield Nursing Home.

Meet the Team (2)

Hayley Jeneson
Hayley JenesonJob Title:Home ManagerJoined: 2024

Hello,

I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.

At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.

I am looking forward to seeing you!

Vladut Vancea
Vladut VanceaJob Title:Head of CareJoined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.

I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service -more info.