Highfield Nursing Home

33 Queen's Road, Ryde PO33 3BG
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9.8 75 Reviews
  • Highfield Nursing Home, Ryde
Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one of the quiet seating areas. Fresh, homemade meals can be enjoyed in the dining area.

Other facilities at Highfield include a hairdressing salon, an all inclusive laundry service and access to video calling to keep in touch with family and friends.

From day one, the home is structured around person-centred goals, with the aim of promoting independence, supporting a relaxing lifestyle and better quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Highfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hayley Jeneson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (75)

9.8

Highfield Nursing Home has a Review Score of 9.8 (9.795) out of 10, based on 14 reviews in the last 2 years.
Over all time Highfield Nursing Home has 75 reviews.

Overall Experience
  • 58
  • 13
  • 2
  • 1
  • 1
Date Published
  • 75
  • 7
  • 11
  • 14
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Reviewer Connection to Highfield Nursing Home
  • 28
  • 14
  • 14
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 75, showing 21-40
Review from Hazel P (Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so very fortunate to come to Highfield after breaking my hip. I was enveloped in kindness by all members of staff. Nothing is too much trouble. The physio was the best I have ever had and within twelve days was signed off. I use two crutches - a miracle, I am 86-years-old.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. It's been a pleasure to look after you on your road to recovery after you broke your hip. We shall pass on your praise to the physio. Please keep in touch and let us know how you are getting on.

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Review from Marie H (Respite Resident) published on 5 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how grateful I am to have been able to spend my rehab time at Highfield. I have progressed very well. I am going home to say on Wednesday the 4th of April to resume my life. Thanks to so many wonderful people!
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely words. We miss you so much. Thank you for all the kindness and respect you have shown us. It was a pleasure helping you through your journey. We can’t wait for you to come and visit us as promised.

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Review from S W (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been excellent. From the day he was discharged to the present day. Even though he was discharged from hospital wrongly and then moved to rehab. Since in rehab he has made good progress with the rehab team.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your positive comments about Highfield Nursing Home. We are delighted you are satisfied with the care we are giving to your loved one.

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Review from E A (Respite Resident) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My experience at Highfield Nursing Home has been very disappointing and I feel totally misled. I was led to believe I would get physiotherapy every day and that showers were in place in the "ensuite" rooms. I caught Covid whilst here which made me very ill, my friend had to phone in to make sure that
the nurses would do a set of observations bearing in mind I have an autoimmune disease and am immunocompromised. I was basically left to it. I also had terrible diarrhoea and a bin full of pads wasn't emptied. I used a yellow bag and it wasn't taken away for two days. They never provided me with a room with a shower and I couldn't have a shower. The whole experience has made me feel worse than when I was admitted.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment and excellent standard of care. The past two years have been extremely challenging for all of us working in care. To help us deliver the best levels of service, we had to recruit temporary staff to help us throughout the pandemic. Could we also clarify that the physiotherapy you received was provided by the NHS and was not part of the package provided by Highfield. We sincerely regret that you feel our level of care during your stay with us did not meet your expectations.

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Review from J N (Cousin of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Highfields Nursing Home before my relative booked in, to look around. I was impressed with the pleasant communal areas. Absolutely no nasty smells. Plenty of staff on hand. All the staff are very friendly and caring. Very nice food and plenty of it. My relative was a resident for 5-months.
He was very well cared for and we never had any concerns for his welfare. We could visit unannounced at any time even though it was during Covid-19. There was always a call bell within his reach. He was unable to get out of bed so did not use the dining room, but those that did so sat together and interacted well. During my visits, there were always plenty of staff on hand if needed. The rooms were cleaned daily.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your very kind words about Highfield Nursing Home. We are delighted you were happy with the care we gave your cousin during his stay with us. It has been a challenging time for us all but we were delighted we were able to accommodate your visits to see him. We will share your wonderful review with all the Highfield team.

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Review from John F (Stepson of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Certain aspects were very shabby, considering how much per week they were charging my Stepfather to stay and receive care. My first experience was when I phoned and I was transferred to someone I assumed was a staff member only to find out that it was his niece who came on the scene less than 8 years
ago. This was extremely unprofessional as was the time my Stepsister enquired about her father and was told, “he’s not dead yet”. The whole time we saw him, he was confined to bed. He didn’t like it there and was always cold with just a sheet and thin blanket over him. His chair had a considerable-sized tear which was, “repaired” with silver duct tape. We have known him for 55 years and when our mother died, we kept in contact offering to help whenever he wanted us even though we both have limited funds and poor health. The hall carpet is faded and in poor condition. We would never have put him in Highfield, instead opting for care at home to end his last days in familiar surroundings.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

We are sorry your experience of Highfield Nursing Home has not been a positive one. As you will see from the other reviews on carehome.co.uk, Highfield is very proud of the standard of care it provides. Many people are extremely happy with its friendly, homely environment. The past two years have been extremely challenging for all of us working in care. To help us deliver the best levels of service, we have had to recruit temporary staff to help us through the pandemic. We are sorry that on the occasion you contacted Highfield, your call was handed to a family member who was visiting your stepfather. Currently, Highfield is undergoing a major refurbishment and the hall carpet you mentioned has now been replaced. This is part of our commitment to ensuring Highfield meets the highest expectations of our residents, their loved ones and our teams. We are always happy to discuss with you any concerns you may have about the home’s environment.

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Review from N B (Power of Attorney of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfield Nursing Home has been such a warm and welcoming environment. The staff are extremely kind and caring to all their residents. I found the cleanliness to be outstanding, not just the building but also keeping the residents well presented and preserving their dignity. Highfields has many cleaners,
carers, nurses on hand and there is always someone to talk to. Their end of life was exceptional! I can't thank them enough for making a very difficult and sad experience so comforting.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you very much for your kind words about Highfield Nursing Home. It was an absolute honour for all of us to be able to meet and support such a wonderful gentleman. We all admired him and we are happy to have been part of his extraordinary life. We will always remember him as the amazing person he was and I hope you find some comfort in knowing that he was very loved here at Highfield and that he will be missed.

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Review from Jackie C (Respite Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lost my dignity as no door on the toilet for over two weeks, but the carers who washed me were brilliant. Management, I didn't know them.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your review of Highfield Nursing Home. We are so sorry for the issue regarding your toilet door, which we tried very hard to resolve during your stay with us. We are so glad you were pleased with the care you received from our brilliant Highfield team.

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Review from Alan H (Husband of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care my wife has been receiving very good and welcoming, only food could be better.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your kind words about Highfield Nursing Home. We are delighted you are happy with the way in which we are caring for your wife. Please get in contact if you would like to discuss further your comment about the food.

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Review from C W (Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At present, my experience is confined to my room as I am coming to the end of my isolation period. I am finding it very relaxing, reassuring and welcoming. Nothing is too much trouble for any staff member at any time of the day or night. The care and attention I am receiving is superb and everyone is
very friendly and helpful.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your wonderful words about Highfield Nursing Home. It is a very challenging time for everyone but our main priority has been to ensure that you are cared for and supported during your period of isolation. We are delighted to have you as part of our Highfield family.

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Review from G R (Wife of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfield is a brilliant nursing home. All the residents are looked after with care and love, which gives me a very peaceful mind as I know my husband is being cared for! All the staff are lovely and are all very approachable if you have a problem.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely comments about Highfield Nursing Home. It is our pleasure to look after your husband. We shall share your wonderful words with our fantastic staff so that they know how much you appreciate everything they are doing for your loved one.

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Review from Karen F (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came in from the hospital after an extremely bad fall. He has received excellent care while here from both NHS and care home staff. He has been looked after both physically and mentally and now is at a point where he will be able to go home. His room is excellent, a good size, bright and airy. Food
has been excellent, everything he likes to eat. Lovely staff, friendly, helpful and caring. Excellent Covid measures in place.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your wonderful review about Highfield. It has been our pleasure to look after your dad after his nasty fall and to see him making such a good recovery. We shall share your lovely words with our friendly and helpful team who have cared for him during his stay with us.

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Review from Lucy S (Daughter-in-law of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate to recommend Highfield to anyone, from the very first contact with them they have been amazing and the care they provide is second to none. They treat every resident with dignity, compassion and respect and take the time to get to know them as people. The home is always clean, smells
fresh and well maintained and the staff are friendly, welcoming and professional. They have a wide range of activities for the residents to get involved in and have done a fantastic job adjusting to the constraints that Covid has enforced. We have been able to stay in touch through video calls and socially distanced visits in a very safe way and now they are managing the testing to allow closer contact visits very well.
It is such a hard decision to admit a loved one into a nursing home but Highfield worked with us to make it as stress-free as possible and we can’t thank them enough for the outstanding work that they are doing.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your fantastic review of Highfield Nursing Home. It is so gratifying for us all to get such positive feedback about how we are caring for people's loved ones. We always ensure that bringing loved ones into our care is as stress free as possible. Our wonderful Highfield team will be delighted with your review and we will share your comments with them so that they all know how much you appreciate everything they are doing.

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Review from R L (Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience. Caring staff, good food.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield Nursing Home. It was our pleasure to care for you - and we are so glad you liked the food!

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Review from Sylvia K (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was fine, friendly staff. I got on with everyone. Staff all were friendly, always attentive to all my needs, nice atmosphere.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield. It was our pleasure to look after you. We shall pass on your comments to the team who looked after you, so that they know how much you appreciated everything they did for you during your stay with us. Please keep in touch to let us know how you are getting on.

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Review from Diane P (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very comfortable here.
Staff are very good and helpful.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your lovely comments about Highfield Nursing Home. It is our pleasure to look after you, and it is so wonderful to know you feel very comfortable in our care.

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Review from N S (Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints! Everyone is so helpful and caring.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely comments. We are so glad you are so happy in our care. We shall share your wonderful review with all our helpful, caring team here at Highfield.

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Review from R W (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and nice to speak to. They are very nice.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your excellent review of Highfield Nursing Home. It is our pleasure to care for you and we are so pleased you are happy with helpful and friendly staff. We shall let them know how much you appreciate everything they are doing for you.

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Review from J M (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the system highly enough.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your kind words about Highfield Nursing Home. We are delighted you are so pleased with the way we are looking after you.

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Review from K C (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you very much for your excellent review of Highfield Nursing Home. We are so glad you are happy with the way in which we are caring for you.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Highfield Nursing Home is calculated as follows: ( (137 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 26 Aug 2025

Vacancies available. For more information please contact Highfield.

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Awards / Recognitions (9)

Meet the Team (2)

Hayley

Hayley Jeneson

Job Title: Home Manager Joined: 2024

Hello,


I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.


At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.


I am looking forward to seeing you!

Vladut

Vladut Vancea

Job Title: Head of Care Joined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.


I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service - more info.