Highfield Nursing Home

33 Queen's Road, Ryde PO33 3BG
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9.7 79 Reviews
  • Highfield Nursing Home, Ryde
Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one of the quiet seating areas. Fresh, homemade meals can be enjoyed in the dining area.

Other facilities at Highfield include a hairdressing salon, an all inclusive laundry service and access to video calling to keep in touch with family and friends.

From day one, the home is structured around person-centred goals, with the aim of promoting independence, supporting a relaxing lifestyle and better quality of life.
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Care Provided by Highfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

These prices are only a guideline, please contact Highfield Nursing Home to find out the exact price for your requirements.

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Jeneson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (79)

9.7

Highfield Nursing Home has a Review Score of 9.7 (9.733) out of 10, based on 18 reviews in the last 2 years.
Over all time Highfield Nursing Home has 79 reviews.

Overall Experience
  • 61
  • 14
  • 2
  • 1
  • 1
Date Published
  • 79
  • 6
  • 13
  • 18
  • 61
Reviewer Connection to Highfield Nursing Home
  • 28
  • 14
  • 14
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 79, showing 41-60
Review from N S (Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints! Everyone is so helpful and caring.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely comments. We are so glad you are so happy in our care. We shall share your wonderful review with all our helpful, caring team here at Highfield.
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Review from R W (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and nice to speak to. They are very nice.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you for your excellent review of Highfield Nursing Home. It is our pleasure to care for you and we are so pleased you are happy with helpful and friendly staff. We shall let them know how much you appreciate everything they are doing for you.
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Review from J M (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the system highly enough.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your kind words about Highfield Nursing Home. We are delighted you are so pleased with the way we are looking after you.
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Review from K C (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you very much for your excellent review of Highfield Nursing Home. We are so glad you are happy with the way in which we are caring for you.
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Review from Eve B (Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to recommend to you, anyone.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your fantastic recommendation. It is our pleasure to care for you and we shall let everyone at Highfield know how much you appreciate everything they do for you.
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Review from T E (Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with sympathy and efficient care by a smashing team of carers.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely review of Highfield Nursing Home. It is our pleasure to look after you and we are delighted you think so highly of our team of carers. We shall ensure that they see your wonderful words about them.
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Review from J A (Respite Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Excellent staff. A+.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you for your wonderful review of Highfield Nursing Home. We are so glad you are happy with the way we cared for you during your respite stay with us.
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Review from J S (Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have felt very welcome from the moment I arrived. Staff are very friendly, jolly and professional. Nothing is too much I can't praise them enough.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely review of Highfield Nursing Home. We are so glad you had such a positive experience during your stay with us. It was a pleasure to look after you and please do keep in touch with us to let us know how you are getting on. We shall pass on your lovely comments to the team who cared for you so they know how much you appreciated their support and help.
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Review from J P (Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent a very happy time here, the staff have looked after me very well. They have always been most polite and respectful to me. It has been a pleasure being cared for by such a caring staff. I have felt very safe and secure here and I am almost sorry to be leaving. A big thank you to everyone
here for your loving care and attention. I will miss you all.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely words about Highfield. It is such a joy to hear that your time with us has been so happy. We shall pass on your thanks and gratitude to the wonderful team who cared for you. We shall miss you too so do please keep in touch with us.
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Review from B M (Respite Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here is comfortable and staff are helpful and cheerful.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely review which we shall share with our Highfield team. It is our pleasure to look after you.
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Review from Sheila L (Respite Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything. Was quite weak and depressed, but feeling much more positive now.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you for your fantastic review. We are so glad you are feeling so positive and happy in our care.
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Review from R G (Respite Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having never been to a care home before, I have been pleasantly surprised by my experience. Everyone has been so kind, helpful and supportive, and of such good humour!
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely comments about Highfield. We are so glad you have been surprised by what we could do to care for you during your stay with us. We will let our good-humoured team know how much you appreciate their help and support.
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Review from Barry A (Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout my stay I have been treated with politeness and respect by all members of staff. They have kept me up to date with all aspects of my recovery and been helpful in many ways. Having to undergo rehabilitation therapy was a new experience, but the physiotherapists were most helpful and encouraged
me to work hard on my recovery.
My room, although small, was comfortable and well equipped. Finally, my thanks to all the staff for helping to make me relaxed and comfortable during my stay.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeWhat lovely words about Highfield Nursing Home. It was a pleasure to care for you during your stay for rehabilitation therapy and we hope you continue to make a full recovery. We shall pass on your gratitude and appreciation to our wonderful team who made you feel so comfortable during your stay with us.
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Review from N B (Resident) assisted by family/friend published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent rehab treatment. Staff very friendly and professional. Food/meals good and they accommodated me for my food allergies.
Room excellent and always kept clean with good en-suite facilities.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely review of Highfield Nursing Home. It was our pleasure to look after you while you were undergoing your rehab treatment. We are glad we were able to cater for your dietary requirements and you liked your room. We shall pass on your wonderful comments to the team who cared for you. Please keep in touch as we would be delighted to hear about how you are progressing.
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Review from Sheila P (Respite Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the experience at Highfield excellent. The staff are very supportive and encouraging, day and night staff.
The food is very good and nourishing.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your excellent review of Highfield. We are glad that you enjoyed your stay with us, especially the food. We shall pass on your kind words to the day and night staff who looked after you so they know how much you appreciated their support.
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Review from G P (Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely people, very caring and helpful. Everyone has my sincere thanks and gratitude. The staff helped me with my difficulties and fears.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely words about Highfield Nursing Home. It is our pleasure to look after you and to help you overcome your difficulties and fears. We shall pass on your thanks and gratitude to the fantastic team who have been caring for you.
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Review from C O (Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had nothing but help and cheery staff around. Can't praise them enough.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your lovely review of Highfield. Our lovely team there will be thrilled to know how much you value all their help and cheerfulness.
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Review from Marian J (Respite Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Highfield has been very good. The main problem I had when I first arrived, apart from the physios meeting me on arrival, and taking me to my room at about 2:30 to 3 pm; they left me, and I didn't see anyone from the team to say about the routine here or what to expect of the daily timetable.
I was expecting a visit from someone to ask how I was feeling about the move and some reassurance of my care. That did not happen until after 9 pm when the night nurse came and had a really good chat and made me feel a lot better - she was an angel.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for taking the time to review your stay with us at Highfield. We are pleased to hear that you felt your stay with us was very good and we will pass on your lovely comment about our night nurse. We are however sorry to hear that you didn’t get the information or reassurance you felt you needed on your first day and we will speak with our team to make sure we learn from this and avoid this happening in the future.
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Review from Carole W (Respite Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfield has completely changed my idea of a care home. Having been transferred here for rehab after an accident, my spirits were at their lowest but not for long. I soon realised what a great place it is, a lovely building and extremely well run. The staff are incredible. I would say care is second
to none.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeHow we love changing people's perceptions of care homes here at Hartford Care. We are delighted you had such a positive and happy experience with us at Highfield. Thank you for your lovely comments which we will share with the team who looked after you on your road to recovery. Do keep in touch and let us know how you are getting on.
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Review from M R (Respite Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here after nearly 4 weeks in hospital suffering from cellulitis. I had to learn to walk again. The physio started in hospital and continued here. I was frightened about climbing stairs but the physio's here encouraged me all the time and after only 3 weeks I am going home. I am very happy with
all the help I received.
Reply from Alison Reijman, PR Coordinator at Highfield Nursing HomeThank you so much for your very kind words about Highfield Nursing Home. It has been our pleasure to help you back on your road to recovery. We wish you every happiness now you are going home, but do please come and see us again sometime to let us know how you are getting on.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Highfield Nursing Home is calculated as follows: ( (178 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Dec 2025

Vacancies available. For more information please contact Highfield.

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Awards / Recognitions (9)

Meet the Team (2)

Hayley

Hayley Jeneson

Job Title: Home Manager Joined: 2024

Hello,


I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.


At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.


I am looking forward to seeing you!

Vladut

Vladut Vancea

Job Title: Head of Care Joined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.


I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service - more info.