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Highfield Nursing Home

33 Queen's Road, Ryde, Isle of Wight PO33 3BG
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The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staffChristina A(Resident / Service User)
Highfield Nursing Home, Ryde
I was enveloped in kindness by all members of staff.Hazel P(Resident / Service User)
Highfield Nursing Home, Ryde
Highfield Nursing Home, Ryde

Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one...  

Care Provided by Highfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,525
Residential Dementia CareFrom £1,525From £1,525
Nursing Care£1,525 - £1,675From £1,525
Nursing Dementia Care£1,525 - £1,675From £1,525

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hayley Jeneson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (80)

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9.7

Highfield Nursing Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Nursing Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Diane P (Resident / Service User) published on 7 April 2021 Submitted via Postal Card
Overall Experience
I am very comfortable here.

Staff are very good and helpful.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your lovely comments about Highfield Nursing Home. It is our pleasure to look after you, and it is so wonderful to know you feel very comfortable in our care.

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Review from N S (Resident / Service User) published on 6 April 2021 Submitted via Postal Card
Overall Experience

No complaints! Everyone is so helpful and caring.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely comments. We are so glad you are so happy in our care. We shall share your wonderful review with all our helpful, caring team here at Highfield.

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Review from R W (Resident / Service User) published on 8 March 2021 Submitted via Postal Card
Overall Experience

The staff are very helpful and nice to speak to. They are very nice.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your excellent review of Highfield Nursing Home. It is our pleasure to care for you and we are so pleased you are happy with helpful and friendly staff. We shall let them know how much you appreciate everything they are doing for you.

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Review from J M (Resident / Service User) published on 8 March 2021 Submitted via Postal Card
Overall Experience

I cannot praise the system highly enough.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your kind words about Highfield Nursing Home. We are delighted you are so pleased with the way we are looking after you.

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Review from K C (Resident / Service User) published on 8 March 2021 Submitted via Postal Card
Overall Experience

All very good.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you very much for your excellent review of Highfield Nursing Home. We are so glad you are happy with the way in which we are caring for you.

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Review from Eve B (Resident / Service User) published on 12 February 2021 Submitted via Postal Card
Overall Experience

I would like to recommend to you, anyone.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your fantastic recommendation. It is our pleasure to care for you and we shall let everyone at Highfield know how much you appreciate everything they do for you.

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Review from T E (Resident / Service User) published on 25 January 2021 Submitted via Postal Card
Overall Experience

I have been treated with sympathy and efficient care by a smashing team of carers.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield Nursing Home. It is our pleasure to look after you and we are delighted you think so highly of our team of carers. We shall ensure that they see your wonderful words about them.

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Review from J A (Respite Resident) published on 11 December 2020 Submitted via Postal Card
Overall Experience

Very happy. Excellent staff. A+.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your wonderful review of Highfield Nursing Home. We are so glad you are happy with the way we cared for you during your respite stay with us.

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Review from J S (Resident / Service User) published on 25 November 2020 Submitted via Postal Card
Overall Experience

I have felt very welcome from the moment I arrived. Staff are very friendly, jolly and professional. Nothing is too much I can't praise them enough.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield Nursing Home. We are so glad you had such a positive experience during your stay with us. It was a pleasure to look after you and please do keep in touch with us to let us know how you are getting on. We shall pass on your lovely comments to the team who cared for you so they know how much you appreciated their support and help.

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Review from J P (Resident / Service User) published on 24 November 2020 Submitted via Postal Card
Overall Experience

I have spent a very happy time here, the staff have looked after me very well. They have always been most polite and respectful to me. It has been a pleasure being cared for by such a caring staff. I have felt very safe and secure here and I am almost sorry to be leaving. A big thank you to everyone here for your loving care and attention. I will miss you all.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely words about Highfield. It is such a joy to hear that your time with us has been so happy. We shall pass on your thanks and gratitude to the wonderful team who cared for you. We shall miss you too so do please keep in touch with us.

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Review from B M (Respite Resident) published on 30 October 2020 Submitted via Postal Card
Overall Experience

My stay here is comfortable and staff are helpful and cheerful.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review which we shall share with our Highfield team. It is our pleasure to look after you.

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Review from Sheila L (Respite Resident) published on 29 October 2020 Submitted via Postal Card
Overall Experience

Very happy with everything. Was quite weak and depressed, but feeling much more positive now.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your fantastic review. We are so glad you are feeling so positive and happy in our care.

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Review from R G (Respite Resident) published on 29 October 2020 Submitted via Postal Card
Overall Experience

Having never been to a care home before, I have been pleasantly surprised by my experience. Everyone has been so kind, helpful and supportive, and of such good humour!

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely comments about Highfield. We are so glad you have been surprised by what we could do to care for you during your stay with us. We will let our good-humoured team know how much you appreciate their help and support.

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Review from Barry A (Resident / Service User) published on 21 October 2020 Submitted via Postal Card
Overall Experience
Throughout my stay I have been treated with politeness and respect by all members of staff. They have kept me up to date with all aspects of my recovery and been helpful in many ways. Having to undergo rehabilitation therapy was a new experience, but the physiotherapists were most helpful and encouraged me to work hard on my recovery.

My room, although small, was comfortable and well equipped. Finally, my thanks to all the staff for helping to make me relaxed and comfortable during my stay.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

What lovely words about Highfield Nursing Home. It was a pleasure to care for you during your stay for rehabilitation therapy and we hope you continue to make a full recovery. We shall pass on your gratitude and appreciation to our wonderful team who made you feel so comfortable during your stay with us.

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Review from N B (Resident / Service User) published on 21 October 2020 Submitted via Postal Card
Overall Experience
Excellent rehab treatment. Staff very friendly and professional. Food/meals good and they accommodated me for my food allergies.

Room excellent and always kept clean with good en-suite facilities.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield Nursing Home. It was our pleasure to look after you while you were undergoing your rehab treatment. We are glad we were able to cater for your dietary requirements and you liked your room. We shall pass on your wonderful comments to the team...  

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Review from Sheila P (Respite Resident) published on 20 October 2020 Submitted via Postal Card
Overall Experience
I found the experience at Highfield excellent. The staff are very supportive and encouraging, day and night staff.

The food is very good and nourishing.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your excellent review of Highfield. We are glad that you enjoyed your stay with us, especially the food. We shall pass on your kind words to the day and night staff who looked after you so they know how much you appreciated their support.

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Review from G P (Resident / Service User) published on 30 July 2020 Submitted via Postal Card
Overall Experience

Lovely people, very caring and helpful. Everyone has my sincere thanks and gratitude. The staff helped me with my difficulties and fears.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely words about Highfield Nursing Home. It is our pleasure to look after you and to help you overcome your difficulties and fears. We shall pass on your thanks and gratitude to the fantastic team who have been caring for you.

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Review from C O (Resident / Service User) published on 8 May 2020 Submitted via Postal Card
Overall Experience

I have had nothing but help and cheery staff around. Can't praise them enough.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your lovely review of Highfield. Our lovely team there will be thrilled to know how much you value all their help and cheerfulness.

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Review from Marian J (Respite Resident) published on 1 April 2020 Submitted via Postal Card
Overall Experience

My stay at Highfield has been very good. The main problem I had when I first arrived, apart from the physios meeting me on arrival, and taking me to my room at about 2:30 to 3 pm; they left me, and I didn't see anyone from the team to say about the routine here or what to expect of the daily timetable. I was expecting a visit from someone to ask how I was feeling about the move and some reassurance of my care. That did not happen until after 9 pm when the night nurse came and had a really good chat and made me feel a lot better - she was an angel.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for taking the time to review your stay with us at Highfield. We are pleased to hear that you felt your stay with us was very good and we will pass on your lovely comment about our night nurse. We are however sorry to hear that you didn’t get the information or reassurance you...  

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Review from Carole W (Respite Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

Highfield has completely changed my idea of a care home. Having been transferred here for rehab after an accident, my spirits were at their lowest but not for long. I soon realised what a great place it is, a lovely building and extremely well run. The staff are incredible. I would say care is second to none.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

How we love changing people's perceptions of care homes here at Hartford Care. We are delighted you had such a positive and happy experience with us at Highfield. Thank you for your lovely comments which we will share with the team who looked after you on your road to recovery. Do keep in touch and let us know how you are getting on.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Highfield Nursing Home.

Meet the Team (2)

Hayley Jeneson
Hayley JenesonJob Title:Home ManagerJoined: 2024

Hello,

I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.

At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.

I am looking forward to seeing you!

Vladut Vancea
Vladut VanceaJob Title:Head of CareJoined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.

I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

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