Highfield Nursing Home

33 Queen's Road, Ryde PO33 3BG
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9.8 75 Reviews
  • Highfield Nursing Home, Ryde
Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one of the quiet seating areas. Fresh, homemade meals can be enjoyed in the dining area.

Other facilities at Highfield include a hairdressing salon, an all inclusive laundry service and access to video calling to keep in touch with family and friends.

From day one, the home is structured around person-centred goals, with the aim of promoting independence, supporting a relaxing lifestyle and better quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Highfield Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Hayley Jeneson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (75)

9.8

Highfield Nursing Home has a Review Score of 9.8 (9.795) out of 10, based on 14 reviews in the last 2 years.
Over all time Highfield Nursing Home has 75 reviews.

Overall Experience
  • 58
  • 13
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Date Published
  • 75
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Reviewer Connection to Highfield Nursing Home
  • 28
  • 14
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  • 2
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Total of 75, showing 61-75
Review from Michael C (Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I did not have a remote control for 7 days. Staff very good.
Reply from Leah-Marie Mills, HR Director at Highfield Nursing Home

Thank you for taking the time to review Highfield Nursing Home - we really value your feedback, thank you for taking the time to review us. We are delighted that you found our staff to be very good and we will pass this feedback onto the team. However I am sorry that you had a problem with your remote control - we will ensure we look into the reason for the delay in resolving this issue and look at how we can prevent it happening again in the future also. We always like to learn from other people’s experiences so if you would like to discuss any of these points in more detail, you are welcome to pop into Highfield for a chat and cup of tea at any time.

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Review from Jane H (Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here after leaving hospital for rehab. I find the staff, on the whole very helpful, friendly and efficient. The room is very pleasant and comfortable. The physios have a plan for me that we're working to, will assist more once I'm fully weight bearing. The only slight contradiction would be food
choice. In hospital, there was a menu. Here you're told in the morning what it is and do you want it and if not there is no reasonable alternative unless you ask. No veg/vegan choices or low carb. Also, only soup or sarnies for tea always. Get boring.
Reply from Leah-Marie Mills, HR Director at Highfield Nursing Home

Thank you for taking the time to review Highfield Nursing Home, we really value your feedback and appreciate you taking the time to do this. It is good to hear that you found our staff helpful, friendly and efficient and will ensure we pass this on to them. We are currently in the process of reviewing our menus and will take on board your feedback regarding this area. We always like to learn from other people’s experiences so if you would like to discuss some of your scoring in more detail please feel free to pop in for a cup of tea and a chat any time.

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Review from Kathleen S (Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far I have been here a month and have no complaints. The staff are very good, it's run very well and I have been very pleased. Thank you, the staff are very kind.
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Review from Irene D (Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursing home has a very welcoming, extremely friendly atmosphere and the staff takes uttermost care of all patients.
We are looked after by really competent staff, physiotherapists and doctors and I feel safe and sure.
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Review from Caroline O (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The moment I walked into Highfield Nursing Home in Ryde I had a sense of professional and friendly calmness. Everyone, from manager to kitchen staff are amazingly friendly and could not do more for you. My mother had been made to feel so welcomed and at home. Nothing is too much for the staff, especially
the health workers are always ready to help even though they are so very busy. They are like family to my mother. They know her so well and understand her needs.
I thank you all for your kindness and care to my mother who means the world to me.
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Review from Gillian P (Respite Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a lovely place to be, good food, lovely room and nurses are always ready to give you all the aid and help you need. Nothing is too much trouble and the room and bathroom are lovely and clean.
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Review from Molly A (Respite Resident) assisted by family/friend published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival very well treated very kind staff. Lovely clean room, very good food.
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Review from Anne S (Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a warm, bright home, which is welcoming to both residents and visitors. The care is good and services i.e hairdressing, foot care is necessary to help residents feel comfortable.
Dementia care is good, I have both personal and professional of both.
The opportunity of mixing with other residents
is welcome not just at lunchtime, but also at activities.
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Review from Pat H (Wife of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't compare Highfield with any other care home but my husband has been treated with dignity and respect. He is a very independent person generally and has been allowed to remain so whilst being treated and receiving physiotherapy. I can't praise your staff enough.
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Review from Matthew S (Son of Resident) published on 10 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother received the highest level of care during her stay at heightfield nursing home, there were always ample staff available at all times. The meals were of a good quality and staff were available to assist when necessary. Patients were encouraged to eat their meals together in the dining area
which helped the patients to socialise and encouraged recovery. The rooms are spacious and kept clean with on-suite toilets, separating those that are eating from those that need to use the toilet, is a huge improvement from the hospital surroundings and helps to prevent the transfer of infections. Parking is of a premium especially for those with a disability, you may like to contact the care home to check parking availability before visiting relatives.
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Review from S W (Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, clean, 100% happy with everything. I couldn't ask for a better place for my Mother to be cared for.
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Review from Christina A (Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staff. I am treated with respect and dignity at all times. The activities are varied and stimulating. The food is excellent and there is always someone on hand to help. I would recommend Highfield to anybody.
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Review from Julie S (Daughter of Resident) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last three years of her life at Highfield. The staff profile, of mixed age, experience and nationality was well balanced, bringing empathy and variety to each day.


The chefs worked hard to produce her personalised diet; providing a simple, hot evening meal that I could assist

with. This sustained her deteriorating health and was greatly appreciated.


The health care assistants quickly got to know her preferences for receiving personal care, during which time some lasting, good relationships were built and a sense of humour shared.


During my daily visits, the availability of a visitors’ kitchenette and use of free Wi-fi was a great convenience.


Each of the nurses was very supportive and giving of themselves, enabling my mother to feel part of the ‘outside’ world. They were also a good support to me. I was particularly grateful to the ‘key’ nurse who fully involved me with the care plan and expertly prepared me for the inevitable at exactly the right time.

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Review from D H (Husband of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife went into Highfield Nursing Home in April 2016. She had suffered from Vascular Dementia for some years having been cared for at home by our family and carers who came in two or three times a day to help wash and dress her and help her to bed at night. Eventually, it became obvious that she would
need to enter a nursing home for her own safety. At first, she was rather "difficult" and uncooperative but in a short while our whole family saw that she had become more rested, peaceful. Of course, she had good days and bad which is common with her illness but the care, love and attention she received from the staff had done this. Above all she was safe and her personal care was extremely well looked after. I was always treated perfectly by the staff and kept fully informed at all times.
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Review from Susan A (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in the last stages of dementia when she attended Highfield in Nov-Dec last year. She was tired and distressed and was slowly losing her powers of speech and understanding. The staff of Highfield were unfailingly kind and gentle toward her at this difficult time and always treated her with
respect and dignity. Her personal care was spotless. As her main carer for many years this was so important to me, anything else would have been too distressing for words.
So my thanks to all at Highfield for their tender care and support through such a difficult and stressful time for the family.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Highfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Highfield Nursing Home is calculated as follows: ( (137 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highfield Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 26 Aug 2025

Vacancies available. For more information please contact Highfield.

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Awards / Recognitions (9)

Meet the Team (2)

Hayley

Hayley Jeneson

Job Title: Home Manager Joined: 2024

Hello,


I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.


At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.


I am looking forward to seeing you!

Vladut

Vladut Vancea

Job Title: Head of Care Joined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.


I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service - more info.