Search...

Highfield Nursing Home

33 Queen's Road, Ryde, Isle of Wight PO33 3BG
Highfield Nursing Home Logo
Jobs
Highfield Nursing Home logo
The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staffChristina A(Resident / Service User)
Highfield Nursing Home, Ryde
I was enveloped in kindness by all members of staff.Hazel P(Resident / Service User)
Highfield Nursing Home, Ryde
Highfield Nursing Home, Ryde

Highfield Nursing Home is a beautiful converted Victorian Gentleman's Residence that is now fitted and fully-resourced for modern care requirements, with the addition of a purpose-built extension specifically designed for dementia patients.

A secluded outdoor courtyard is popular with residents, as is the welcoming communal lounge area where they can enjoy the daily scheduled activities which also include trips out or, if preferred residents can enjoy some quiet time in one...  

Care Provided by Highfield Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,525
Residential Dementia CareFrom £1,525From £1,525
Nursing Care£1,525 - £1,675From £1,525
Nursing Dementia Care£1,525 - £1,675From £1,525

Contact Highfield Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hayley Jeneson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (29)

Visiting

  • All visitors welcome 24 hours a day. Overnight accommodation my be available subject to availability

Parking

  • Car parking spaces available

Highfield Nursing Home Reviews (80)

Submit a Review
9.7

Highfield Nursing Home has a Review Score of 9.7 (9.681) out of 10, based on 16 reviews in the last 2 years. Over all time Highfield Nursing Home has 80 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Highfield Nursing Home
Loading...
Showing 80 reviews matching selected criteria
Review from M R (Respite Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

I came here after nearly 4 weeks in hospital suffering from cellulitis. I had to learn to walk again. The physio started in hospital and continued here. I was frightened about climbing stairs but the physio's here encouraged me all the time and after only 3 weeks I am going home. I am very happy with all the help I received.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your very kind words about Highfield Nursing Home. It has been our pleasure to help you back on your road to recovery. We wish you every happiness now you are going home, but do please come and see us again sometime to let us know how you are getting on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from B L (Wife of Resident) published on 23 January 2020 Submitted via Postal Card
Overall Experience

When I visit my husband, all the staff are so friendly and caring. It is such a relief to wake up every morning, knowing that he is in such good hands and I can relax. I am always telling people how very good the Highfield Nursing home is and then when my friend/relations visit with me, they all agree 100% plus.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your wonderful comments about Highfield. We are so glad you have total peace of mind knowing that your husband is being well looked after by our terrific team there. They will really appreciate your wonderful review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card
Overall Experience
Superb care and support. Lovely staff, always friendly and welcoming. Great experience all round.

Many thanks.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your lovely review of Highfield. We are delighted your experience of our care home was such a good one and we shall pass on your wonderful comments to our fantastic team there.

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J S (Resident / Service User) published on 14 November 2019 Submitted via Postal Card
Overall Experience

All the staff were extremely friendly and helpful. My room was comfortable, the food was nice, there were plenty of activities to keep me busy. I was well looked after.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you so much for your excellent review. We are delighted you are happy with the care you received and that everyone kept you busy during your stay with us. I shall pass on your kind comments to the team who looked after you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edward T (Resident / Service User) published on 31 July 2019 Submitted via Postal Card
Overall Experience

I found my stay very comfortable and welcoming. The staff are amazing with their sense of humour and their care is second to none. How they cope under some circumstances I don't understand, well done.

Reply from Alison Reijman, PR Coordinator at Highfield Nursing Home

Thank you for your wonderful review, Edward. Our staff are very special people and we are delighted they made you feel so welcome as part of our Hartford Care family. We shall let them know how much you appreciated the care you received from them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael C (Resident / Service User) published on 21 June 2019 Submitted via Postal Card
Overall Experience

I did not have a remote control for 7 days. Staff very good.

Reply from Leah-Marie Mills, HR Director at Highfield Nursing Home

Thank you for taking the time to review Highfield Nursing Home - we really value your feedback, thank you for taking the time to review us. We are delighted that you found our staff to be very good and we will pass this feedback onto the team. However I am sorry that you had a problem with your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Jane H (Resident / Service User) published on 21 June 2019 Submitted via Postal Card
Overall Experience

I came here after leaving hospital for rehab. I find the staff, on the whole very helpful, friendly and efficient. The room is very pleasant and comfortable. The physios have a plan for me that we're working to, will assist more once I'm fully weight bearing. The only slight contradiction would be food choice. In hospital, there was a menu. Here you're told in the morning what it is and do you want it and if not there is no reasonable alternative unless you ask. No veg/vegan choices or low carb. Also, only soup or sarnies for tea always. Get boring.

Reply from Leah-Marie Mills, HR Director at Highfield Nursing Home

Thank you for taking the time to review Highfield Nursing Home, we really value your feedback and appreciate you taking the time to do this. It is good to hear that you found our staff helpful, friendly and efficient and will ensure we pass this on to them. We are currently in the process of...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen S (Resident / Service User) published on 19 June 2019 Submitted via Postal Card
Overall Experience

So far I have been here a month and have no complaints. The staff are very good, it's run very well and I have been very pleased. Thank you, the staff are very kind.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Irene D (Resident / Service User) published on 19 June 2019 Submitted via Website
Overall Experience
This nursing home has a very welcoming, extremely friendly atmosphere and the staff takes uttermost care of all patients.

We are looked after by really competent staff, physiotherapists and doctors and I feel safe and sure.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline O (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience
The moment I walked into Highfield Nursing Home in Ryde I had a sense of professional and friendly calmness. Everyone, from manager to kitchen staff are amazingly friendly and could not do more for you. My mother had been made to feel so welcomed and at home. Nothing is too much for the staff, especially the health workers are always ready to help even though they are so very busy. They are like family to my mother. They know her so well and understand her needs.

I thank you all for your kindness and care to my mother who means the world to me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian P (Respite Resident) published on 8 April 2019 Submitted via Postal Card
Overall Experience

This home is a lovely place to be, good food, lovely room and nurses are always ready to give you all the aid and help you need. Nothing is too much trouble and the room and bathroom are lovely and clean.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Molly A (Respite Resident) published on 3 April 2019 Submitted via Postal Card
Overall Experience

On arrival very well treated very kind staff. Lovely clean room, very good food.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne S (Resident / Service User) published on 16 January 2019 Submitted via Postal Card
Overall Experience
This is a warm, bright home, which is welcoming to both residents and visitors. The care is good and services i.e hairdressing, foot care is necessary to help residents feel comfortable.
Dementia care is good, I have both personal and professional of both.

The opportunity of mixing with other residents is welcome not just at lunchtime, but also at activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pat H (Wife of Resident) published on 21 November 2018 Submitted via Postal Card
Overall Experience

I can't compare Highfield with any other care home but my husband has been treated with dignity and respect. He is a very independent person generally and has been allowed to remain so whilst being treated and receiving physiotherapy. I can't praise your staff enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Matthew S (Son of Resident) published on 10 September 2018 Submitted via Website
Overall Experience

My mother received the highest level of care during her stay at heightfield nursing home, there were always ample staff available at all times. The meals were of a good quality and staff were available to assist when necessary. Patients were encouraged to eat their meals together in the dining area which helped the patients to socialise and encouraged recovery. The rooms are spacious and kept clean with on-suite toilets, separating those that are eating from those that need to use the toilet, is a huge improvement from the hospital surroundings and helps to prevent the transfer of infections. Parking is of a premium especially for those with a disability, you may like to contact the care home to check parking availability before visiting relatives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from S W (Resident / Service User) published on 3 July 2018 Submitted via Postal Card
Overall Experience

Caring, clean, 100% happy with everything. I couldn't ask for a better place for my Mother to be cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christina A (Resident / Service User) published on 20 March 2018 Submitted via Website
Overall Experience

The care I receive at Highfield Nursing Home is excellent, nothing is too much trouble for the staff. I am treated with respect and dignity at all times. The activities are varied and stimulating. The food is excellent and there is always someone on hand to help. I would recommend Highfield to anybody.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie S (Daughter of Resident) published on 17 July 2017 Submitted via Website
Overall Experience

My mother spent the last three years of her life at Highfield. The staff profile, of mixed age, experience and nationality was well balanced, bringing empathy and variety to each day.

The chefs worked hard to produce her personalised diet; providing a simple, hot evening meal that I could assist with. This sustained her deteriorating health and was greatly appreciated.

The health care assistants quickly got to know her preferences for receiving personal care, during which time some lasting, good relationships were built and a sense of humour shared.

During my daily visits, the availability of a visitors’ kitchenette and use of free Wi-fi was a great convenience.

Each of the nurses was very supportive and giving of themselves, enabling my mother to feel part of the ‘outside’ world. They were also a good support to me. I was particularly grateful to the ‘key’ nurse who fully involved me with the care plan and expertly prepared me for the inevitable at exactly the right time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Husband of Resident) published on 8 May 2017 Submitted via Postal Card
Overall Experience

My wife went into Highfield Nursing Home in April 2016. She had suffered from Vascular Dementia for some years having been cared for at home by our family and carers who came in two or three times a day to help wash and dress her and help her to bed at night. Eventually, it became obvious that she would need to enter a nursing home for her own safety. At first, she was rather "difficult" and uncooperative but in a short while our whole family saw that she had become more rested, peaceful. Of course, she had good days and bad which is common with her illness but the care, love and attention she received from the staff had done this. Above all she was safe and her personal care was extremely well looked after. I was always treated perfectly by the staff and kept fully informed at all times.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan A (Daughter of Resident) published on 23 February 2017 Submitted via Website
Overall Experience
Mum was in the last stages of dementia when she attended Highfield in Nov-Dec last year. She was tired and distressed and was slowly losing her powers of speech and understanding. The staff of Highfield were unfailingly kind and gentle toward her at this difficult time and always treated her with respect and dignity. Her personal care was spotless. As her main carer for many years this was so important to me, anything else would have been too distressing for words.

So my thanks to all at Highfield for their tender care and support through such a difficult and stressful time for the family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 May 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Highfield Nursing Home.

Upcoming Events

There are no upcoming events for Highfield Nursing Home.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Highfield Nursing Home.

Meet the Team (2)

Hayley Jeneson
Hayley JenesonJob Title:Home ManagerJoined: 2024

Hello,

I’m Hayley, the manager of Highfield Nursing Home. With a background in medicine management and a genuine passion for caring for people, I’m dedicated to ensuring our residents feel safe, cared for, and truly at home.

At Highfield, we take pride in fostering a warm and welcoming atmosphere. Whether you're a family member, a visitor, or just curious about what we do, I’d love for you to pop in for a coffee and a chat. We’re here to answer your questions, share what makes our home special, and show you the little things that make a big difference in our care.

I am looking forward to seeing you!

Vladut Vancea
Vladut VanceaJob Title:Head of CareJoined: 2024

I'm Vlad, and I bring a decade of experience in adult nursing across different settings, with the majority of my time spent at Highfield Nursing Home on the scenic Isle of Wight.

I am proud to be able to support such a passionate team of professionals and to enrich the care we provide for our residents and their families. In my role as Clinical Team Leader, I get to see the clinical aspects of nursing and the management of staff and resources. I am looking forward to future progress and self-development as part of the Hartfordcare family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Nursing Home to verify any information. View our terms and conditions. Highfield Nursing Home has an Enhanced Service -more info.