Ashley Gardens Care Centre is a purpose-built facility on the outskirts of Maidstone, with a tastefully decorated interior and team of experienced nurses.
A personal approach to care includes making sure each resident has their own key worker, as well as access to whatever recreational and therapeutic activities is of preference to them.
The home has its own multi sensory room and all bedrooms are en-suite. All meals are freshly prepared by the chef and a variety of diets are catered for.
Group: Healthcare Homes Group Ltd
Person in charge: Joanna Mazza (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Stroke
Admission Information: Ages 65+.
Single Rooms: 89
Rooms with ensuite WC: 89
Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Directions:
Follow on the Sutton Road towards Headcorn the home is situated at the end of Willington Street by the traffic lights
Visiting:
You do not have to book an appointment, you can view at any time
Parking:
Car parking available
Latest Care Quality Commission* Report on Ashley Gardens Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Ashley Gardens Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.69 for Ashley Gardens Care Centre is calculated as follows: ( (122 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 168 Ratings = 4.69
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.393 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 7 Reviews ÷ 17.8 Target = 0.393
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ashley Gardens Care Centre has a Review Score of 9.1 (9.083) from 14 Reviews
Review submitted from a Scanned Printed Card by L P (Daughter of Resident) on Tuesday 15 May 2018. Relates to May 2018.
This is my second review and I am pleased to say from my previous review things have changed for the good. The issues I had in my last review have been dealt with by the manager. She couldn't have been more helpful and has assured me that I am to contact her with any problems, she will do her best to deal with them as soon as possible.
How likely would you be to recommend Ashley Gardens Care Centre? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by David H (Son of Resident) on Thursday 26 April 2018.
First class care home. Glad we found this place for her.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Michael H (Son of Resident) on Thursday 5 April 2018. Relates to March 2018.
All staff are very friendly and attentive.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sharon W (Daughter of Resident) on Wednesday 20 December 2017. Relates to November 2017.
Never having an experience of a nursing home, I didn't know what to expect. The only time anything relevant to this type of care is shown within the media, it is of a sorry nature. Unfortunately, the highlights are never told to the public. This home is clean, friendly and runs extremely efficiently. There are always activities, daily for the residents to attend. The food is first class but most of all the caring is very positive. All of the carers are kind, professional and above all patient (ideally another carer per unit would be advantageous).
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sandra W (Wife of Resident) on Wednesday 29 November 2017. Relates to November 2017.
I have found Ashley Gardens are doing a very good job. They are doing what I can no longer do. The staff are very caring and I have no complaints?
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Linda B (Daughter of Resident) on Wednesday 29 November 2017. Relates to November 2017.
All of the members of staff that I have met have been extremely helpful and approachable.
They care for my mum in a considerate and compassionate way.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by I M (Wife of Resident) on Thursday 14 September 2017. Relates to September 2017.
Very pleased with care and facilities. Staff always very pleasant and helpful. This is the best place for my husband.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M G (Daughter of Resident) on Tuesday 22 November 2016. Relates to November 2016.
Mum's care very good. She is very happy in this lovely care home. Nurses and staff friendly and caring. I have recommended this care home to friends for their family. Mum enjoys the food and personal care is very good. It is a pleasure to visit this home.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by ART (Son of Resident) on Tuesday 8 November 2016. Relates to October 2016.
Mum has been in this home for over 2 years. I think she is as happy as she can be. Although there is nothing like being in your own home, she has her own room. Activities are most afternoons and they range from dog racing on the TV, bingo, art and craft to singers. There is also a little shop to buy things, a quiet room, a remembrance room with an old wireless and war memorabilia in it. Staff and management are very patient and kind most of the time. I feel Mum and Mum's family are lucky she is here. They also have a room to hold little functions in.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P C (Grandson of Resident) on Tuesday 8 November 2016. Relates to September 2016.
Ashley Gardens seem to be a well-run nursing home. The staff do their utmost to care for the residents. There are occasions where it takes longer than it should to respond to the resident's buzzers and the night staff seem to be a bit sparse. That said, Ashley Gardens is always clean and has a good atmosphere.
How likely would you be to recommend Ashley Gardens Care Centre? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by JS (Daughter of Resident) on Monday 10 October 2016. Relates to September 2016.
I have been extremely impressed by Ashley Gardens Care Centre. Dad can be difficult but they seem to know just how to deal with him in a very professional but kind and caring way. All members of staff (including admin) know who he is and will pop up to see him if needs be. I cannot rate the care home highly enough. It is an extremely well-run home.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Julie P (Wife of Resident) on Monday 3 October 2016. Relates to September 2016.
The staff are wonderful and take excellent care of my husband. They are so good with him, so patient.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Derek B (Son of Resident) on Thursday 22 September 2016. Relates to September 2016.
Very caring staff in all aspects of care, without exception they treat everyone with respect, give plenty of time when needed, to residents.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carol R (Daughter of Resident) on Monday 12 September 2016. Relates to September 2016.
We have no faults with the home whatsoever. It is all good. If we have a problem we go to the office and speak with the Management.
How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
April 2017
March 2016
Recipient: Ashley Gardens Care Centre
Date: Wednesday 09 Mar 2016
February 2016
August 2015
March 2014
Recipient: Ashley Gardens Care Centre
Date: Thursday 27 Mar 2014
By Staff – Lynne Lovell, James Grimwade, Sullivan Elliott and Heather Reed. Relative – Andy Clark. Residents – Daisy Richards, Penny Jones, Carol Day and Roger Irwin
Likes: 22 Views: 1713
Posted: 15 Dec 2016
There are no performances entered yet by Professional Entertainers