Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA

Ashley Gardens Care Centre is a purpose-built facility on the outskirts of Maidstone, with a tastefully decorated interior and team of experienced nurses.

A personal approach to care includes making sure each resident has their own key worker, as well as access to whatever recreational and therapeutic activities is of preference to them.

The home has its own multi sensory room and all bedrooms are en-suite. All meals are freshly prepared by the chef and a variety of diets are catered for.

Group: Healthcare Homes Group Ltd

Person in charge: Joanna Mazza (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Stroke

Admission Information: Ages 65+.

Single Rooms: 89

Rooms with ensuite WC: 89

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Follow on the Sutton Road towards Headcorn the home is situated at the end of Willington Street by the traffic lights

Visiting:

You do not have to book an appointment, you can view at any time

Parking:

Car parking available

Latest Care Quality Commission* Report on Ashley Gardens Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Ashley Gardens Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.69 for Ashley Gardens Care Centre is calculated as follows: ( (122 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 168 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.393 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 7 Reviews ÷ 17.8 Target = 0.393

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Ashley Gardens Care Centre has a Review Score of 9.1 (9.083) from 14 Reviews


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashley Gardens Care Centre?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashley Gardens Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Grandson of Resident/Service User
    1

This is my second review and I am pleased to say from my previous review things have changed for the good. The issues I had in my last review have been dealt with by the manager. She couldn't have been more helpful and has assured me that I am to contact her with any problems, she will do her best to deal with them as soon as possible.

How likely would you be to recommend Ashley Gardens Care Centre? Likely

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Average Rating:   3.7 out of 5

First class care home. Glad we found this place for her.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

All staff are very friendly and attentive.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Never having an experience of a nursing home, I didn't know what to expect. The only time anything relevant to this type of care is shown within the media, it is of a sorry nature. Unfortunately, the highlights are never told to the public. This home is clean, friendly and runs extremely efficiently. There are always activities, daily for the residents to attend. The food is first class but most of all the caring is very positive. All of the carers are kind, professional and above all patient (ideally another carer per unit would be advantageous).

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I have found Ashley Gardens are doing a very good job. They are doing what I can no longer do. The staff are very caring and I have no complaints?

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

All of the members of staff that I have met have been extremely helpful and approachable.

They care for my mum in a considerate and compassionate way.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with care and facilities. Staff always very pleasant and helpful. This is the best place for my husband.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Mum's care very good. She is very happy in this lovely care home. Nurses and staff friendly and caring. I have recommended this care home to friends for their family. Mum enjoys the food and personal care is very good. It is a pleasure to visit this home.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has been in this home for over 2 years. I think she is as happy as she can be. Although there is nothing like being in your own home, she has her own room. Activities are most afternoons and they range from dog racing on the TV, bingo, art and craft to singers. There is also a little shop to buy things, a quiet room, a remembrance room with an old wireless and war memorabilia in it. Staff and management are very patient and kind most of the time. I feel Mum and Mum's family are lucky she is here. They also have a room to hold little functions in.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

Ashley Gardens seem to be a well-run nursing home. The staff do their utmost to care for the residents. There are occasions where it takes longer than it should to respond to the resident's buzzers and the night staff seem to be a bit sparse. That said, Ashley Gardens is always clean and has a good atmosphere.

How likely would you be to recommend Ashley Gardens Care Centre? Likely

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Average Rating:   3.9 out of 5

I have been extremely impressed by Ashley Gardens Care Centre. Dad can be difficult but they seem to know just how to deal with him in a very professional but kind and caring way. All members of staff (including admin) know who he is and will pop up to see him if needs be. I cannot rate the care home highly enough. It is an extremely well-run home.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff are wonderful and take excellent care of my husband. They are so good with him, so patient.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff in all aspects of care, without exception they treat everyone with respect, give plenty of time when needed, to residents.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We have no faults with the home whatsoever. It is all good. If we have a problem we go to the office and speak with the Management.

How likely would you be to recommend Ashley Gardens Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

5 Star Food Hygiene Rating

Recipient: Ashley Gardens Care Centre

Date: Wednesday 20 Apr 2016

more details

February 2016

August 2015

Fine Dining Challenge

Recipient: Ashley Gardens Care Centre

Date: Monday 10 Aug 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

Ashley Gardens Got Talent

Likes: 22 Views: 1713

Posted: 15 Dec 2016

There are no performances entered yet by Professional Entertainers