Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA
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9.7 76 Reviews
  • Ashley Gardens Care Centre, Maidstone
Situated in Maidstone in Kent, Ashley Gardens is a home full of laughter and smiling faces that provides nursing and respite care to those living with dementia. The welcoming staff are the heart of the home and the home is well-regarded in the local community for its outstanding care provided.

Ashley Gardens provides specialist care for people living with dementia and has excellent facilities to accommodate those specialist needs. Ashley Gardens offers a full sensory room, tailored reminiscence activities and specialist dietary needs catered for.

Located just a short bus ride away from the bustling town centre, Ashley Gardens is close to local amenities and attractions such as Leeds Castle and Mote Park. The home is within easy reach of local shops and major routes such as the M2, M20 and A229, allowing accessible visits from family members and friends.

With activities varying from Live tours of landmarks, Café/pub (real life setups), ice cream van visits or Bingo, Ashley Garden always has lots for residents to engage with. Equally, activities are also tailored towards individual needs and wishes for those that enjoy activities on a more one-to-one basis.

Accommodation is arranged over three floors offering 89 bedrooms that are able to be personalised to each resident’s wishes. Rooms come fully furnished, ready for residents to personalise and make them their own. Equally, the home encourages residents to bring their own furniture to make their room feel like a home-from home, should they wish to.

Ashley Court has a passionate and long-standing team (many of whom have been at the home for 5-10 years) and has a reputable long-standing relationship with the wider community.
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Care Provided by Ashley Gardens Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Ashley Gardens Care Centre to find out the exact price for your requirements.

Contact Ashley Gardens Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashley Gardens Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Corina Fierbinteanu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • You do not have to book an appointment, you can view at any time

Parking

  • Car parking available

Ashley Gardens Care Centre Reviews (76)

9.7

Ashley Gardens Care Centre has a Review Score of 9.7 (9.737) out of 10, based on 25 reviews in the last 2 years.
Over all time Ashley Gardens Care Centre has 76 reviews.

Overall Experience
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  • 25
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Date Published
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Reviewer Connection to Ashley Gardens Care Centre
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Total of 76, showing 21-40
Review from Michael I (Son of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was cared for with the utmost care and respect as were her immediate family. On our visits, she always looked clean tidy and very comfortable. Great knowledgeable team. At the end of my mum's life, the palliative end-of-life care was very calming and loving.
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Review from Paul I (Son of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Ashley Gardens for 8 months and had the most wonderful care throughout. The staff were most attentive and often went out of their way to create a loving bond with her. As relatives and visitors at the home we were always looked after and were offered home comforts.
A lovely
setting at Ashley Gardens and excellent facilities. At the end of my mother’s life they made everything calm and peaceful.
Thanks to everyone at Ashley Gardens.
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Review from K A (Granddaughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came to Ashley Gardens Care Centre in November 2023.
Grandad is in the early stages of dementia.
His stay here has been nothing more than amazing the staff & management have gone above and beyond for him to meet his needs.
He is so happy and settled and very well cared for here.
Couldn’t
wish for a better home for Grandad to be.
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Review from Marion H (Sister-in-law of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been at Ashley Gardens since October 2023. Personal care is outstanding, my relative is always well-presented. The home is so clean and the staff are very friendly and nothing is too much bother. The food is as good as what his wife would have given him. As a family, we are impressed
with everything about Ashley Gardens.
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Review from Frances W (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here to be assessed to see if I could live on my own, I was so humiliated because my daughter-in-law and son didn't want me to. I have been living in France but my husband had died from Parkinson's and cancer so I was ill, I had nursed him to the end - I was sent here. When you gave me my
life back with wonderful kindness. One thing, closing the corridor door at night, carers couldn't hear someone shout for help and with dementia, didn't have the strength to press the button (but they had hidden strengths).
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Review from D H (Grandson of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Have gone to the CQC, local authority. Healthcare Homes will keep going about the disgusting standards at this facility. Insects were left squashed on windows, the previous resident's belongings were left in the room, bare walls and broken TVs, and staff not responding to issues when raised. The worst
thing is medication hidden behind a television and suggested my Nan put them there when she is bed-bound. No idea when she did not get her medication. No safeguarding in place and clearly neglecting the residents. The person opposite was in a state of distress, threw a yoghurt and the carer was rude to them and left. Yoghurt was left on the floor. Patient alarm calls are not answered and they go off constantly. My Nans alarm was unplugged. When raised previously it was then removed altogether. Was able to walk into the home freely to find her and into the patient's rooms as no staff was visible. Codes to move around the building were scratched into the ceilings and walls. Issues have been raised before and no action taken.
Reply from Martin Kirkup, Marketing and Sales Director at Ashley Gardens Care Centre

Thank you for taking the time to provide your feedback. One of our directors has made multiple attempts to contact you by telephone but we have been unable to speak to you. We would much prefer to discuss your concerns in person rather than respond publicly on a review site and we would ask that you return our calls. We are taking your feedback extremely seriously and are fully investigating your allegations. We will advise our findings back to you and also to the CQC and LA.

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Review from Bernard C (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst exploring and trying to comprehend the myriad of homes whilst awaiting for social services to assess my mum's needs, I wandered into this home and came across the manager. Suffice to say, the manager was more than helpful and offered to provide an assessment as to my mum's needs. This attitude
of going above and beyond extends to the staff to the point that my mum currently resides in the home by choice!
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Review from J A (Regular Volunteer) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always courteous and caring. They make an effort to engage with people. The place is clean and tidy.
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Review from M L (Nephew of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently moved my aunt to Ashley Gardens due to my concerns in her previous home. At first, I was not sure whether Ashley Gardens was a better place for her because of their CQC rating, but goodness, after I met the manager it had completely blown my mind away and with all the recent changes being
done for the better. Running a home is tough but I can see how resilient she is! The team here at Ashley Gardens is the most welcoming, friendly and extremely hardworking. Nothing fazed them. I visit my aunt at least twice a week, they have the best team who goes over and above. I’m glad I made the right decision, and it’s wonderful to see all the changes unfolding in front of our eyes!
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Review from M G (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable and friendly.
Reply from Martin Kirkup, Marketing and Sales Director at Ashley Gardens Care Centre

Thank you for your kind words. We are delighted to have you with us.

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Review from E L (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the carers very much. They look after me very well.
Reply from Martin Kirkup, Marketing and Sales Director at Ashley Gardens Care Centre

Thank you for taking the time to leave us a review. Your comments will be greatly appreciated by the team.

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Review from Georgina D (Daughter-in-law of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very happy here. We have no complaints at all. We like the way in which Mum can leave her room and walk with her trolley up to the lounge if and when she wants to. The staff are very good, especially the laundry ladies, they always chat to Mum whilst putting her clothes away. They all did
very well during covid.
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Review from Clifford D (Husband of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is suffering from a very bad stroke and is bedridden and unable to speak or eat and is fed with a tube. She always seems content on my daily visit. On the odd occasion she is agitated, the staff will re-position her so that she is comfy again. Although she is confined to her room (she does not
like her wheelchair) the activities staff visit her on special occasions so she gets involved in some way (her memory is very limited). I am happy with her keep.
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Review from Matt S (Son of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had a fall at home and as a result of her injuries got delirium and couldn't manage to look after herself and went to Ashley Gardens in December 2021. She settled in well and the staff were great and welcomed her but needed full-on care and was basically bedbound but was happy and content.
Recently there seems to be more and more improvements to the home and the staff are really switched on and motivated, from the reception to the carers themselves they are all fantastic, even the food has improved recently. To top it all my mum has improved massively through the love and care she receives and can feed herself and even use a walker with the assistance of the great team of carers! I would say the care my mum receives from the home is fantastic and it's as though the staff treat her like she was their mother which is as much as anyone can hope for! Well done Ashley Gardens team, please keep up the good work.
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Review from David B (Husband of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in Ashley Gardens for 2 years. All the staff were brilliant. They showed care and respect and kept her dignity. Their actions were genuine and from the heart. They guided me and comforted me overwhelmingly. My wife was constantly watched over 24/7. The management are true compassionate professionals.
This home has got to be one of the best.
Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much David for taking the time to leave such a lovely review for Ashley Gardens. It means the world to us all to hear such positive comments and I will share them with the team. It was our pleasure to take care of your wife and she will be missed greatly.

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Review from J D (Niece of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my uncle was only a resident for approx 6 weeks before he passed away, he seemed very happy and well cared for. When moving my uncle from another home to Ashley Gardens the admin staff were amazing - all very helpful and patient. The manager is also lovely and seems to genuinely care. Seems
a very well-run home. The maintenance man was also very helpful and quick at doing jobs.
Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to review Ashley Gardens. It was an absolute pleasure for us to take care of your Uncle even for this short period and we are so glad as a team that he was happy here. I will of course pass your lovely feedback onto the team.

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Review from Julie R (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Ashley Gardens for 3 years. We were delighted with her care. Mum had dementia and mobility issues and initially was confused/upset. The staff worked hard to resolve problems, moving her closer to the nurses’ office to help her settle. Once Mum got to know the staff and became familiar with
her surroundings, she often seemed happy and content. Mum was unable to walk but mobilised using her feet to push a wheelchair, enabling her to talk to the staff and other residents. Mum really liked the affection the staff showed her and particularly enjoyed being outside. Ashley Gardens has pleasant outdoor spaces that the residents are supported to use. Walking around the home, we noticed how the staff would make Mum welcome and chat with her like an old friend. The home is professionally managed. The manager is welcoming, easy to talk to and responsive. Unsurprisingly, there have been some issues but she always responded quickly. She clarified things, reassured us when needed and promptly effected change if warranted.
Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave such a lovely review, Julie. It has been an absolute pleasure to care for Mum and we all miss her greatly. I will of course share this lovely feedback with the team. Best Wishes, Jo.

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Review from Craig S (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to this great care home a few years ago and settled in very well and very quickly. I have found the staff very caring, encouraging and dedicated to the job of looking after their residents.
As I do not reside in England, local visits by me are not possible but I have been kept fully
informed by newsletter of all the activities at the care home together with phone calls keeping me up to date with my father's wellbeing, this is very much appreciated.
I was sad to learn that Covid had affected this care home despite every effort being made by staff to avoid this happening but despite this tragedy, the staff have remained resilient and continue to provide a high level of care and I must place on record my thanks for this dedication and commitment especially during these difficult times.
Thank you once again and I wish all the staff and residents all the best for 2021.
Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Craig, for taking the time to leave such a lovely review of Ashley Gardens. It was an absolute pleasure to look after your Dad. I will of course pass on your positive feedback to the team as they do love to hear when they have been recognised in such a positive way.

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Review from Robin T (Nephew of Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we needed a care home for my aunt we were so pleased that we found Ashley Gardens. She has been a resident for over 5 years and when visiting we have always found her well looked after by the nurse and care assistants.
The staff were always welcoming and helpful and in this difficult time, we
were happy that they would look after her.
Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Robin, for taking the time to leave such a lovely review of Ashley Gardens. I will pass on your feedback to the team. Jo

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Review from Tammy H (Granddaughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashely Gardens Care Centre is a friendly welcoming place. My grandmother was moved here in February 2020 and she loves all the activities, food and nurses.
Always well organised and we remain very well informed throughout lockdown. Visiting since lockdown has still seen the home take precautions.
Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you, Tammy, for taking the time to leave such a positive review of Ashley Gardens. I will of course share this lovely feedback with the team. Best Wishes Jo

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Ashley Gardens Care Centre is calculated as follows: ( (223 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 289 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, nursing dementia and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (12)

Meet the Team (5)

Corina

Corina Fierbinteanu

Job Title: Home Manager Joined: 2022

I am a passionate nurse and a leader dedicated to delivering excellent care to our residents through a well-supported and skilled team. My role as Home Manager is to support the team in providing person-centred care and to ensure that our residents feel safe and comfortable in their homes.


I have been a Registered Nurse since 2008 and have over 9 years of experience working in the care home environment, including more than 5 years as Deputy Manager.


My team and I look forward to welcoming you to Ashley Gardens, and you can see our passion to ensure our residents receive a high standard of care and, as a team, we strive to achieve our best.

Bobby-Anne

Bobby-Anne Watson

Job Title: Activities Coordinator

“The home offers an exceptional nursing team who are highly skilled and qualified - a high proportion of the team have been here between 5-10 years. There is a friendly atmosphere throughout the home - people are always willing to give any activities a go and we always try to go above and beyond when planning activities.”

Nadine

Nadine

Job Title: Administrator

“Ashley Gardens is a busy home and the pace of work here is fast which I enjoy. I previously worked in a children’s residential centre and am loving working with older people, having regular interaction with our residents and hearing their stories – there is always something going on.”

Wesley

Wesley Brooks

Job Title: Kitchen Manager Joined: 2016

Prior to joining Healthcare Homes in 2016, Wesley was a head chef.

He believes you need to be a good communicator, be part of a team, lead by example and be personally driven to succeed in your role.


The favourite part of his working day is when at the end of the day you can be proud of what you have achieved as a team. To recognise individual performances and give praise.


His biggest professional challenge in his career to date was taking over a restaurant which was poorly performing. Customer satisfaction was low and sales decreased along with targets and budgets not being met. Within 12 months sales increased with customer returns continuing to grow. Budgets and targets were being hit and audits were above 95%. Wesley's biggest career highlight to date was being promoted to a flagship restaurant which had yearly sales of £400,000


What qualities do you think make a good home manager?


Wesley enjoys spending a lot of time with his children who always brighten up his day; time at the park and doing activities with them. He also enjoys watching most sports.


His ambition is to become more senior within the Healthcare Homes Group. To oversee the kitchens within and to have an active part in achieving great standards and quality presented food for all our resident's needs.

Rose

Rose Stone

Job Title: Receptionist

“I’ve worked at Ashley Gardens since 2014 and love it here. I was a carer and have recently taken the role of receptionist so I am one of the first people you will see when arriving at the home. I already know many of the residents well and am enjoying getting to know the relatives, friends and family who come to our home."

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