Ashley Gardens Care Centre

419 Sutton Road, Maidstone ME15 8RA
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9.5 73 Reviews
  • Ashley Gardens Care Centre, Maidstone
Situated in Maidstone in Kent, Ashley Gardens is a home full of laughter and smiling faces that provides nursing and respite care to those living with dementia. The welcoming staff are the heart of the home and the home is well-regarded in the local community for its outstanding care provided.

Ashley Gardens provides specialist care for people living with dementia and has excellent facilities to accommodate those specialist needs. Ashley Gardens offers a full sensory room, tailored reminiscence activities and specialist dietary needs catered for.

Located just a short bus ride away from the bustling town centre, Ashley Gardens is close to local amenities and attractions such as Leeds Castle and Mote Park. The home is within easy reach of local shops and major routes such as the M2, M20 and A229, allowing accessible visits from family members and friends.

With activities varying from Live tours of landmarks, Café/pub (real life setups), ice cream van visits or Bingo, Ashley Garden always has lots for residents to engage with. Equally, activities are also tailored towards individual needs and wishes for those that enjoy activities on a more one-to-one basis.

Accommodation is arranged over three floors offering 89 bedrooms that are able to be personalised to each resident’s wishes. Rooms come fully furnished, ready for residents to personalise and make them their own. Equally, the home encourages residents to bring their own furniture to make their room feel like a home-from home, should they wish to.

Ashley Court has a passionate and long-standing team (many of whom have been at the home for 5-10 years) and has a reputable long-standing relationship with the wider community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Stroke

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1635
  • Self-Funded Residential Dementia Care: from £1635
  • Self-Funded Nursing Care: from £1635
  • Self-Funded Nursing Dementia Care: from £1634
  • RESPITE Self-Funded Residential Care: from £1734
  • RESPITE Self-Funded Residential Dementia Care: from £1735
  • RESPITE Self-Funded Nursing Care: from £1735
  • RESPITE Self-Funded Nursing Dementia Care: from £1734

These prices are only a guideline, please contact Ashley Gardens Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vacant (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (89)
  • Single Rooms with ensuite Wet Room (26)

Visiting

  • You do not have to book an appointment, you can view at any time

Parking

  • Car parking available

Ashley Gardens Care Centre Reviews (73)

Total of 73, showing 41-60
9.5

Ashley Gardens Care Centre has a Review Score of 9.5 (9.543) out of 10, based on 23 reviews in the last 2 years. Over all time Ashley Gardens Care Centre has 73 reviews.

Overall Experience

  • 46
  • 25
  • 1
  • 0
  • 1

Date Published

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Review from Rob E (Son-in-law of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum-in-law, 96, has been cared for at Ashley Gardens for almost three years now. Up until lockdown, we would regularly visit her without having made an appointment. She was always looking clean and cared for. The staff were always lovely. Mum was comfortable and very happy. The food was of the
very highest quality. The kitchen staff are brilliant! This care home is like a big family! Any problems are dealt with immediately by the manager. This lady really does have her finger on all the buttons. The Zoom meetings all through lockdown have been so helpful. Cracking staff. One big family for our loved ones!
Lovely people. I cannot fault this home. Love them all.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much, Rob, for taking the time to leave Ashley Gardens such fabulous feedback. You have been so supportive and understanding throughout 2020 and its the positivity of you all that has kept us all going. We really do feel like a big family here and you are all most definitely a big part of this. I really appreciate your participation in my zoom meetings and really look forward to seeing you soon. Jo

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Review from K H (Husband of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in your care for just over 3 months. Although they were her last 3 months she seemed to be in good spirits and content. Her passing was peaceful and I was well supported at the end.
Due to Covid restrictions, it was not possible to go into the building and communications with the staff
suffered consequently. I felt very isolated in the first few weeks and very out of touch.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave Ashley Gardens a 5-star review. I am so sorry that we didn't meet your needs in terms of communication at the start of the placement however I know we did discuss this and we now have put measures in place to improve our communication during these challenging times to ensure family members don't feel isolated when their loved one is first with us. We do miss your lovely wife and think of you both often. Best wishes, Jo.

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Review from N W (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always answer the phone promptly and messages are passed on if reply required.
Staff always smiling and give warm welcome to visiting family, have coped incredibly well during Covid. Zoom meetings from the manager were excellent, facetime and zoom with dad much appreciated. The visiting pod put
up for Covid excellent! Well done to the manager and team.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave such a lovely positive review of Ashley Gardens. You have been so supportive of us over the past 8 months and we as a home really appreciate your ongoing patience and understanding through these challenging times. I will of course share your lovely feedback with the team. Best wishes Jo.

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Review from Robert W (Nephew of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried about our aunt going into a care home, but we need not have worried. Why? Because she went into Ashley Gardens Care Centre in Maidstone and they took the VERY greatest care of her. All the staff were very friendly and welcoming, they answered all our questions and they kept us informed
of any changes to her health straight away. She could be a very difficult lady but they always treated her with kindness, caring, patience and a sense of humour! We never had a minute’s worry about her whilst she was there and we are very grateful for all their help. Thank you, Ashley Gardens.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Many Thanks Robert for taking the time to leave us such a lovely review. Myself and the team are so appreciative of such lovely feedback and I will share this with the team. Your Aunt was an absolute character and we all miss her greatly - She did love her tea and plate of biscuits and would always say yes and give such a lovely smile if I offered this to her.

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Review from T B (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was only at Ashley Gardens for a short time. The staff worked very hard to keep him happy and comfortable through this difficult time. We knew he was in safe hands.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Tracey for taking the time to leave Ashley Gardens this lovely review. It was an absolute pleasure and privilege for us to have taken care of Dad even though only for a short time. I used to enjoy our chats about walks in the country and we all miss him. I will of course share your feedback with the team as they love to hear positive comments about our lovely home.

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Review from Beryl S (Sister of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister who has dementia came to Ashley Gardens Care Centre October 2019 after suffering a stroke, at first we thought she was on a downward spiral, but due to the care she has been receiving, there has been a great improvement in her condition for the better. At first, we had to try to persuade her
to eat, but on our last visits ( pre Covid 19) she was feeding herself, enjoying her food and gaining weight. We look forward to being able to visit again.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Many thanks, Beryl, for taking the time to leave such a positive review for Ashley Gardens. We really appreciate your support and understanding of the measures we have in place to manage the current situation. We can't wait to welcome you back to visit as soon as it is safe to do so. I will share your lovely comments with the team as they really like reading such positive feedback.

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Review from Bev M (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live a great distance from the home, especially in these uncertain times. It is a great relief that I know my mother is getting the best possible care. I have nothing but admiration for the professionalism and care shown by all the staff I have been in contact with. The newsletters, weekly video
meetings/calls so I can see and speak my mother; all are so so much appreciated in these difficult times. My mother has been in Ashley Gardens since last September. There have been lots of visits from other members of our family over the period until lockdown. They all say the same, how pleased we are that Mum is there, certainly the very best place for all her needs and care. Excellent.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to leave such an amazing review for Ashley Gardens. We as a team really appreciate your positive feedback and I am so glad that the new ways we are keeping in touch with you all are currently are working well for you. I will pass on your lovely feedback to the team as they love to hear such positive comments.

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Review from Sharon P (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so relieved my dad was given a room at Ashley Gardens, it’s a brilliant home, the staff are so caring, and they treat the residents like they are family. I highly recommend the home to anyone. I know my dad is well cared for, which takes a lot of worry off me. Thank you all for your outstanding
work.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

I would just like to say a massive thank you Sharon for taking the time to leave such an amazing review of Ashley Gardens. I will pass this onto the team - It will make their day - It has certainly made mine. It is a total privilege to look after Dad.

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Review from Helen P (Daughter of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Ashley Gardens for a short time but she was made to feel so welcomed. It is very obvious that the staff have a caring attitude towards all of the residents. I cannot fault the care that my mum received, I was able to leave her knowing that she was safe. I could not have asked for
more. Thank you all so much for your kindness during such a difficult time.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for your lovely words about our home and staff - It was an absolute pleasure to care for your Mum, and we are so glad you were happy with the care and attention given. I will share this with the team as positive feedback means the world to them.

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Review from Robin B (Nephew of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall standard. Friendly and hard-working staff.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thankyou so much for your lovely review of Ashley Gardens. I will share this feedback with the team to reinforce how much they are appreciated.

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Review from Brenda H (Daughter-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and well cared for. She feels happy and safe.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to review Ashley Gardens. We as a team really appreciate the feedback received.

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Review from Maurice C (Husband of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife is on palliative care, she is unable to take part in any activities as she is in bed most of the time. But they seem good for the other residents.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Maurice, for taking the time to review Ashley Gardens. We really appreciate your feedback which will be shared with the whole team.

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Review from Bill F (Brother of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very caring and do their very best to make all the patients as happy as possible.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Bill for taking the time to review Ashley Gardens. We really appreciate your feedback and this will be shared with the whole team.

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Review from Janet D (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has improved greatly from being here and she is very happy.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much Janet, for taking the time to review Ashley Gardens. We really appreciate your feedback which we share as a team.

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Review from Jean L (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here since Oct 2018 and all the time mum has been here she has been looked after very well. All of mum's needs have been taken care of. The staff are friendly and always willing to help and answer questions.

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Review from Peter B (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff.

Reply from Jo Mazza, Manager at Ashley Gardens Care Centre

Thank you so much for taking the time to review Ashley Gardens. I am delighted that you would recommend us and will share your review with the team.

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Review from P G (Sister of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a comfort to myself and family to know that my sister is being so well cared for in her time of need. The staff from top to bottom are doing a wonderful job and our thanks go out to every one of them. Well done and thank you.

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Review from Linda M (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is happy and settled.

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Review from A S (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashley Gardens have cared for my Mother for one and a half years now. They have helped to assist in a challenging journey to ensure the best outcomes for my Mothers nursing and dementia needs, implementing them accordingly. Any periodic issue when highlighted is addressed promptly. Staff and management
were hired for their residents and families during difficult circumstances. There are many carers who go that extra mile to ensure their designated residents are safe and comfortable. A pureed diet provided is well presented and of good quality and quantity.

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Review from M G (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very happy here. Staff friendly and kind. Room bright, sunny and comfortable.
The food is to a high standard. She enjoys a lie-in in the morning.
She sleeps a lot because of her age, 92, but seems very contented and peaceful.
I always feel welcome when I visit.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Ashley Gardens Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Ashley Gardens Care Centre is calculated as follows: ( (191 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 267 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Gardens Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, nursing dementia and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (12)

Meet the Team (5)

Corina

Corina Fierbientaneu

Job Title: Deputy Manager

Joined: 2022

I am a passionate nurse and a leader dedicated to delivering excellent care to our residents through a well-supported and skilled team. My role as Deputy Manager is to support the team in providing person-centred care and to ensure that our residents feel safe and comfortable in their homes.


I have been a Registered Nurse since 2008 and have over 9 years experience of working in the care home environment, including more than 5 years as Deputy Manager.


My team and I look forward to welcoming you to Ashley Gardens, and you can see our passion to ensure our residents receive a high standard of care and, as a team, we strive to achieve our best.

Bobby-Anne

Bobby-Anne Watson

Job Title: Activities Coordinator

“The home offers an exceptional nursing team who are highly skilled and qualified - a high proportion of the team have been here between 5-10 years. There is a friendly atmosphere throughout the home - people are always willing to give any activities a go and we always try to go above and beyond when planning activities.”

Nadine

Nadine

Job Title: Administrator

“Ashley Gardens is a busy home and the pace of work here is fast which I enjoy. I previously worked in a children’s residential centre and am loving working with older people, having regular interaction with our residents and hearing their stories – there is always something going on.”

Wesley

Wesley Brooks

Job Title: Kitchen Manager

Joined: 2016

Prior to joining Healthcare Homes in 2016, Wesley was a head chef.

He believes you need to be a good communicator, be part of a team, lead by example and be personally driven to succeed in your role.


The favourite part of his working day is when at the end of the day you can be proud of what you have achieved as a team. To recognise individual performances and give praise.


His biggest professional challenge in his career to date was taking over a restaurant which was poorly performing. Customer satisfaction was low and sales decreased along with targets and budgets not being met. Within 12 months sales increased with customer returns continuing to grow. Budgets and targets were being hit and audits were above 95%. Wesley's biggest career highlight to date was being promoted to a flagship restaurant which had yearly sales of £400,000


What qualities do you think make a good home manager?


Wesley enjoys spending a lot of time with his children who always brighten up his day; time at the park and doing activities with them. He also enjoys watching most sports.


His ambition is to become more senior within the Healthcare Homes Group. To oversee the kitchens within and to have an active part in achieving great standards and quality presented food for all our resident's needs.

Rose

Rose Stone

Job Title: Receptionist

“I’ve worked at Ashley Gardens since 2014 and love it here. I was a carer and have recently taken the role of receptionist so I am one of the first people you will see when arriving at the home. I already know many of the residents well and am enjoying getting to know the relatives, friends and family who come to our home."

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