Balgowan House

46 Bartholomew Lane, Hythe CT21 4BX
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9.7 83 Reviews
  • Balgowan House, Hythe
Balgowan House is a well-established nursing home located close to the centre of Saltwood village near Hythe in Kent. The building has recently been extended and refurbished (completed 2016) to provide warm, welcoming and comfortable accommodation for up to forty residents.

Balgowan House is able to offer single or shared occupancy with the option of en-suite facilities in accommodation provided over two floors with two lifts giving access to all areas.

Residents are able to personalise their own rooms and enjoy the spacious and comfortable social areas, well-kept gardens, a sheltered patio and a conservatory.

Nursing and care assistants are available throughout the day and night, with call systems in bedrooms that add to residents' sense of security, and home-cooked meals supporting the pursuit of good health and nutrition.
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Care Provided by Balgowan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All fees are dependent on care needs assessment.

Contact Balgowan House to confirm what's included and get a personalised quote:

Contact Balgowan House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ann-Marie Miles (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (3)

Visiting

  • Balgowan House welcomes visitors at any time.

Parking

  • Parking is available in the car park as well as unrestricted parking in Bartholomew Lane.

Balgowan House Reviews (83)

9.7

Balgowan House has a Review Score of 9.7 (9.696) out of 10, based on 29 reviews in the last 2 years.
Over all time Balgowan House has 83 reviews.

Overall Experience
  • 71
  • 11
  • 1
  • 0
  • 0
Date Published
  • 83
  • 12
  • 17
  • 29
  • 54
Reviewer Connection to Balgowan House
  • 28
  • 12
  • 7
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 81-83
Review from June T (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum spent her last five months in Balgowan House and our whole family are so pleased we chose this nursing home. The care she has been shown is truly amazing. Nothing has been too much trouble. Sadly, she was practically paralysed so her needs were very high, but at all times she has been treated
with dignity, care and love. We visited several homes before Balgowan; as soon as we walked in we knew this was the best: the warmth, openness and smiles of the staff have it standing far above the others we viewed. The ethos of Balgowan is care, and this starts with the astonishing manager. She has never been too busy for a chat, has ceaselessly supported us throughout our mum's stay, with advice, kindness and discretion. And I have to say this has been the case with all of her wonderful team; they became like family to us on our many visits and they all helped make a very difficult situation not only bearable but pleasant. We will miss them all, as well as missing our mum. Thank you.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet R (Wife of Resident) published on 5 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has late stage Alzheimers and has never been treated without anything except kindness, care and dignity, The manager is excellent, and her staff are just the same - nothing is too much trouble. My husband was not aware that it was his birthday but every member of staff (even though they
did not know we were visiting) from manager to cleaner came into his room with a birthday cake and sang Happy Birthday, and when we arrived he had birthday banners up in his room. Nothing is too much trouble and there is always time for a chat, a cup of coffee and a cuddle when everything all becomes too much to bear for myself and my daughters. I would have no hesitation in recommending Balgowan House.
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  • Care / Support
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  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from David S (Son of Resident) published on 23 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
"This is a nice place, I have a lovely big room, comfy bed and chair and my own TV; the staff are friendly and caring and the food is excellent". This was the entry in our Mum's diary for the day in July after she went to Balgowan for respite. She decided to stay and was very happy there. Unfortunately
her recurring illness got the better of her and she passed away in October. During the time she was there the care she received was exceptional; nothing was too much trouble, and also to members of the family when they visited. My memory of Mum's time at Balgowan was sitting with her in the newly refurbished lounge, helping with her puzzle, listening to soft music, enjoying a mug of tea and an excellent Home Made chocolate eclair.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Balgowan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Balgowan House is calculated as follows: ( (247 Excellents x 5) + (86 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 342 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Balgowan House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Ann-Marie

Ann-Marie Miles

Job Title: Home Manager Joined: 2016

I qualified as a State Enrolled Nurse in 1983 and later as a Registered General Nurse in 2002, gaining both clinical and management experience within the NHS in both hospital and district nursing environments.


I was appointed to the position of Registered Home Manager of Balgowan House in May 2018 having previously been Registered Manager at another Kent care home.


My time at Balgowan has been incredible and have an amazing team and wonderful residents.

Barbara

Barbara Kelly

Job Title: Deputy Manager

I qualified as a registered Mental Nurse in 1981 gaining experience in a large psychiatric hospital, I then completed my general nurse training in 1985 qualifying in 1986. I worked in a large general hospital in Paisley in both Orthopaedics and General surgery and then moved to Kent in 1989. After moving to Kent I managed a small nursing home for 12 years and then worked for Social services for 15 years as a Care manager and Senior Practitioner.
I joined the Balgowan Team in 2016 as deputy Manager and enjoy working with my colleagues to help run the home.

Cassandra

Cassandra Williams

Job Title: Administrator Joined: 2000

Cassie Williamson started a BTEC National Diploma in Health Studies in 1997, she worked in various roles before joining Balgowan House in March 2000 as a Health Care Assistant (NVQ 3). Cassie very much enjoyed the role and remained in the post for 15 years. In 2015 the Home Manager introduced a new administration role and she was quickly identified as the perfect candidate.


Cassie is a major support to the Home Manager and everything she does is integral to the day-to-day running of the home. The role is extremely busy, but Cassie enjoys the challenges and variety each day brings. Cassie may now be doing the admin work, but she still spends time interacting with the residents and getting involved in the home’s activities and events. She is a very valued member of the Balgowan team.

Maureen

Maureen Cullen

Job Title: Activities Coordinator

Mo is the activities Coordinator for Balgowan House.


She ensures that every resident has interaction and activities each day.


All residents are considered when activities are planned - from arts and crafts to music to events.


Outside entertainers are a regular feature here at Balgowan and family and friends are always welcome.

Cathy and Bev

Cathy and Bev

Job Title: Chef Cook

Cathy has worked for Integrum since 2012, first at Saltwood full time, then here at Balgowan full time. She also is bank Chef between all 3 homes as and when required.


Bev has worked for Balgowan since 2016, first as a carer sometimes helping with the cooking, now just cooking part time!


They pride themselves on cooking, fresh home cooked food for the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Balgowan House to verify any information. View our terms and conditions. Balgowan House has an Enhanced Service - more info.