Birkin Lodge Care & Nursing Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE
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9.6 66 Reviews
  • Birkin Lodge Care & Nursing Home, Tunbridge Wells
Birkin Lodge Care & Nursing Home offers compassionate family-led nursing and residential care for those with a variety of needs.

Situated in the peaceful town of Tunbridge Wells in Kent, the home is exactly that - a home. The team create an environment for residents where they feel comfortable and safe by getting to know each of them on an individual basis, allowing the team to provide care tailored to each resident's needs.

As part of this, they endeavour to go beyond solely providing round-the-clock nursing and healthcare, offering a choice of interesting and tailored activities to engage residents and help them maintain a healthy, active lifestyle.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Birkin Lodge Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Miguel Mansilla (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Visiting

  • Visitors are welcome at any time

Parking

  • There is an onsite car park

Birkin Lodge Care & Nursing Home Reviews (66)

Total of 66, showing 21-40
9.6

Birkin Lodge Care & Nursing Home has a Review Score of 9.6 (9.567) out of 10, based on 9 reviews in the last 2 years. Over all time Birkin Lodge Care & Nursing Home has 66 reviews.

Overall Experience

  • 47
  • 17
  • 2
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Date Published

66
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Review from Colin C (Stepson of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I should post an 'end of term' review of Birkin Lodge. My stepfather has been in their care for over three years and his life ended peacefully with staff at his bedside after a sudden deterioration yesterday. I live a three-hour drive away and the communication of his sudden end was sensitive
and clear. I know that I would have been told if travelling to be with him had been worthwhile, as they knew that I saw him two days before he died for a good length of time when he was unconscious but still strong.
I have been shown images of how my stepfather had some good interactive days during the week before he died. Though declining health meant he was more often in his room, Birkin Lodge knew he was both gregarious and popular and made every effort when he had a 'good day' to get him up and out as that enabled him to thrive. I know even more fully after visiting today to clear the home of his possessions how well the staff knew my stepfather and cared about him. I thank them.

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Review from San S (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The stress, worry and guilt at having to place my mother in a care home has been allayed by the knowledge that at Birkin Lodge she is being very well looked after. Everyone is lovely and friendly and communication is excellent. Thank you to all for looking after her so wonderfully.

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Review from Lizzie S (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birkin Lodge has many great attributes, however, I feel the staff are what makes this an excellent home. The very first time I visited I was warmly welcomed by every member of staff and this has continued for the 19 months that Mum has been a resident. There are too many people to mention, with examples
of excellence at all levels. It was the most heart wrenching decision to place Mum in care but I truly believe I couldn't have chosen anywhere better locally.

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Review from Martine W (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn’t be more pleased with the care that Mum has received since being at Birkin Lodge.
Her care and wellbeing are an obvious priority to the staff, she suffers from Parkinson’s and can sometimes be quite challenging, but the staff always have time and patience for her. She likes
the food and when encouraged to join in the social activities arranged, really enjoys being with others.
She has settled down well at the Lodge, and we are enjoying the peace of mind that comes when we know that she is absolutely in the right place. We are very grateful to all the wonderful staff at Birkin Lodge.

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Review from Kate O (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Birkin Lodge last year during the pandemic so I was unable to view the home personally. However, the staff I spoke to gave me confidence that she would be fine and how right they were. She has settled in well and loves the daily entertainment which is stimulating and engaging. I love seeing
the Facebook updates so even when we were unable to visit, we could see she was happy and well cared for. The staff nursed Mum through Covid and held her hand through a family bereavement. We could not have asked for more. Now I am able to visit I see she has a lovely bright airy room with her own bits and pieces to make it feel like home. She really is enjoying her autumn years and I cannot thank the staff enough for all the care and friendship they give her.

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Review from Lesley B (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had several stays for respite at Birkin Lodge. It provides a welcome rest for Mum, whilst we are happy that he is being well cared for.
Whenever I take him there, it is always familiar faces, which is so nice, as they remember him and vice versa. I’ve been very happy with the care he has
received and will continue to use Birkin Lodge whenever we need to.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Lesley, for letting us know how we are doing at Birkin Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Stewart F (Power of Attorney of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The comments are, in general, based on the information provided by the resident, as we have not yet been able to go into the home due to the pandemic. Because of her particular circumstances, the resident is unable to answer questions about safety, or value for money, so we have used our own judgement
on these issues. Our overall impressions are, from a distance, very favourable, and any issues we have raised, or queries we have submitted, have been responded to very efficiently.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Stewart, for your comments about your recent experience at Birkin Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are pleased with the quality of our care.

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Review from Sally G (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my father is outstanding, I’m very happy that he is safe and well cared for. All the staff are very personable and nothing is too much for them even during the difficult times of the pandemic.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Sally, for letting us know how we are doing at Birkin Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Francis P (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange for my mum to move to Birkin Lodge during the lockdown. Despite my not being able to visit, I know she is really happy here. Being able to see what she is up to via Facebook is fantastic and makes us feel connected. The staff go out of their way to care for her and really do keep her
and all the other residents occupied with a whole host of daily activities, so much so she’s often too busy to answer our phone calls. I am reliably informed the food is excellent, her only complaint, not being able to choose between steak and kidney pudding or fish on the menu on the same day. I understand the problem was easily solved by a little bit of both. Bearing in mind everything has been done remotely due to Covid - nothing is too much trouble. I can really commend the manager and her dedicated team.

Reply from Olivia Shields, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you, Francis, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Birkin Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Steve H (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to place Mum into the care of a home was massive for my wife and myself, and one we did not take lightly. We visited a number of homes in the area but Birkin Lodge was head and shoulders above others we considered. From the first visit, we got a really good feeling about Birkin Lodge,
and though it took Mum a little while to settle due to her dementia, she is now firmly established as a popular resident.
Although there are many things to recommend Birkin Lodge, I would like to above all pay tribute to the dedication and compassion of the care staff. They really do care about each individual's well being. There are always lots of smiles and laughs, and so many activities and interactions with the residents. It's not an easy job but they do it so well.
So a sincere and heartfelt THANK YOU from Mum's whole family, she really couldn't be in better hands x

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Review from Neil B (Grandson of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the ladies and gents at Birkin Lodge highly enough. They have been nothing more than accommodating during the whole covid-19 pandemic. Nothing is too much trouble and they deserve the highest recognition. A special mention goes to one lady in particular who has been outstanding. She has
ensured we are able to contact our relatives via video calls, she has been a fantastic contact for any questions we've had. She is a real asset to your establishment. As are all of the other members of your team. Thank you so much for looking after everyone with flawless standards.

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Review from Jenny E (Daughter of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my first visit to my father in August, I have been very impressed by the friendliness and caring attitude of certain members of the Birkin Lodge team. I have been further impressed by this particularly in the unprecedented times we have found ourselves in this year. The team go above and
beyond to try and keep relatives and residents in touch with video calls and social media. You are all very much appreciated. Thank you all.

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Review from Sally S (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff in Birkin Lodge, especially in these hard times. Good communication with my father is provided.
Reassurance for me that he is being cared for in the best possible way; thank you.

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Review from Tanya S (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Birkin Lodge just over a year ago and I have been generally very impressed with the care and services they provide. There are always staff around to ask any questions and dad’s room is kept clean and I believe he is well cared for. My dad doesn’t want to take part in any activities
offered by the home, but the wonderful activities coordinator continues to encourage him to take part in the huge variety of activities she runs which is fantastic. My dad enjoys the food, and the facilities guy is great at helping with any maintenance or TV issues very swiftly. The home is secure and clean and the communal room upstairs welcoming for visitors. I would recommend this home.

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Review from John K (Nephew of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly.

Reply from Alison Geddes, Marketing at Birkin Lodge Care & Nursing Home

Many thanks for your positive review, it's great to hear that you found our team to be friendly. If there's anything you'd like to discuss further, feel free to pop in and see the Home Manager for a chat anytime.

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Review from John B (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birkin Lodge is, overall, a very good care home for its residents. The carers are genuinely supportive of the residents and make sure their needs are met. Food and drink are of high quality. The tea round staff are friendly and efficient.

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Review from Sharon N (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been a resident here since May 2018. Since day one he has been made to feel totally at home. The staff are very caring and Dad has built up some good relationships with most of the staff. If we have had any issues with any aspect of his care, they have been dealt with very quickly, usually
by the deputy manager.

Reply from Tessa Matthews, Birkin Lodge at Birkin Lodge Care & Nursing Home

Thank you for taking the time to leave us a review. The team are very caring and this helps residents to really feel at home.

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Review from M H (Friend of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Well kept building and gardens. My friend is very settled now and her needs are well catered for.

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Review from M B (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, great activities. The activities co-ordinator is an asset to the team.

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Review from Paul T (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit the home, always met with warm hellos and a friendly atmosphere. The staff are always friendly in a professional way.
The home is always clean and tidy, checked mother's room and found it is very clean. The home has always had a friendly and caring atmosphere, have not had any cause
to raise any issues.

Reply from Iolanda Lucci, BDM at Birkin Lodge Care & Nursing Home

Thank you so much for your kind feedback, We will be sure to share this with the team.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Birkin Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Birkin Lodge Care & Nursing Home is calculated as follows: ( (70 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Birkin Lodge Care & Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Miguel

Miguel Mansilla

Job Title: Home Manager

Joined: 2024

Miguel Mansilla is our Home Manager at Birkin Lodge Care & Nursing Home. He has a wealth of experience in the care sector and is excited to be supporting our staff team at Birkin Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birkin Lodge Care & Nursing Home to verify any information. View our terms and conditions. Birkin Lodge Care & Nursing Home has an Enhanced Service - more info.