Birkin Lodge Care Home

My relative has been resident at Birkin for one year.
I can honestly say that I have no complaints at all.
The staff are kind and friendly and have the residents interests at heart all the time.
The staff will go to any lengths to accommodate any requests and are thoroughly thoughtful and compassionate.

The home is much improved. It is better managed and organised. More attention is paid to safety. Staff are generally helpful and polite. Activities are much improved.

When I visit my friend staff are always on hand and seem caring.
I visited on the 31st August as it was my friend's 93rd Birthday. The lounge was decorated with birthday banners and balloons, they gave him a card, present and arranged a small tea with us, visitors. They also made a birthday cake all so very caring of the staff. My husband and I were very impressed.

My mother is very happy here, our only concerns for the home is the cleanliness, i.e. carpet looking dirty in the room, commode either no pan in it or left in there with urine, also smell of urine walking in corridors, when visiting early mornings.
Overall lovely polite staff and very good with my mother.

Very good.

The home is very clean and the food is satisfactory. I don't think the care staff are very nice at times when asked about anything they keep the person waiting a long time. I know it can't always be helped as I worked for twenty years in a care home then I retired.

Aged 91 aunty was finding it difficult to cope and left the house she had been living in since 1950 and moved to sheltered housing, this lasted 6 months with different illnesses, complete deafness, lack of movement, was very reluctantly encouraged to move to a care home. We had no knowledge of Birkin Lodge apart from the fact that it had single rooms. At first, she was terribly nervous but she met staff who were very helpful. As well as settling her in they were brilliant at answering phone calls to set family members minds at rest. She enjoyed her single room with all necessities and gradually started to join in with activities, painting etc and joined in communal meals. Her general health improved due to the attention of competent nursing staff. Last year with encouragement she wrote a few Christmas cards this year but this year with help from care attendant we were all included. I truly believe this is due to the great care and support she is receiving at Birkin Lodge I cannot thank them enough.

As a family, we have been very pleased with how the staff at Birkin Lodge have cared for our elderly father. There always seems to be staff available to help out, even if a short wait is sometimes involved. Father's needs are constantly assessed and updated to meet his declining health. Also very good support from the local hospice who work closely with the home.

The staff are very friendly and make you welcome and ask if you like a cup of tea. Very clean and tidy. I would recommend people to live here when I get old. I would love to come and stay here. Very friendly people and staff.

I think the staff at the home do their best to make the residents lives as enjoyable as possible given the ongoing health problems they may have. Birkin Lodge Care Home has had difficulty in retaining a manager over the last year or so but the present incumbent seems to have settled in well. I think as is probably the case with a lot of care homes that you could do with more staff especially at weekends.

You have too many people coming and going in charge. Not good for the residents.