Birkin Lodge Care Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE

Birkin Lodge is located in Hawkenbury near Tunbridge Wells and is near to shops, amenities and public transport. The home provides residential, respite, and nursing care. The A21 is easily accessible.

This large detached care home provides accommodation in single occupancy rooms many of which have ensuite facilities. Some rooms are spacious enough for sharing.

Birkin Lodge has TV lounges and a quiet sitting room. The lounge/dining rooms, where residents can join the company of others at meal times, are also an important feature of the home. Traditional home cooked meals using fresh produce are served and there are choices daily. Special diets can be catered for.

A hair stylist and a qualified chiropodist attend the home on a regular basis. Complementary therapies can be arranged to suit individual requirements.

Residents can also benefit from the varied programme of activities available. Activities staff work with residents and relatives to tailor daily events in the home to the needs of residents, as well as regular excursions.

Group: brighterkind

Person in charge: Sean Healy (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Tagalog

Single Rooms: 40

Shared Rooms: 5

Rooms with ensuite WC: 15

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Birkin Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Birkin Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Birkin Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.59 for Birkin Lodge Care Home is calculated as follows: ( (181 Excellents x 5) + (73 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Birkin Lodge Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 18 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Birkin Lodge Care Home has a Review Score of 9.6 (9.590) from 23 Reviews


Average Ratings

  • Excellent
    17
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birkin Lodge Care Home?

  • Extremely LIKELY
    18
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birkin Lodge Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Resident / Service User
    2
  • more

Birkin Lodge seems to be a very good care home for my Mother. All her needs are taken care of. They provide everything and I feel reassured that my Mother is kept safe and well. The staff are more than helpful and my Mother seems very happy.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Care always excellent but after my Uncle was discharged from hospital Birkin Lodge's care was exemplary.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff have always been happy and friendly to me on my visits to Bikin Lodge.

On most visits, I have been offered a cup of tea, along with the resident.

How likely would you be to recommend Birkin Lodge Care Home? Likely

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Average Rating:   5 out of 5

My mother has been a resident for about 20 months now. She now has a deterioration of her health.
The staff are very helpful and always polite, they know my mothers needs etc.
The home is clean and tidy and the food is good.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law was admitted for respite care however within 3 days she had decided to stay long-term. The team were absolutely superb - even my mother-in-law had been adamant at one stage that residential care was not for her, it was a complete turnaround! Within days her mood lifted and we saw a lady we hadn't seen in a few years - happy, relaxed - such a relief for her and us. We highly recommend.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Could not fault. Staff very caring.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Good quality of caring staff, friendly and helpful. Cleanliness good and food first class.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Friendly staff.
Plenty of stimulation and entertainment for the residents to participate in to the best of individual needs.

How likely would you be to recommend Birkin Lodge Care Home? Likely

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Average Rating:   4.9 out of 5

Birkin Lodge continues to improve.
The staff are friendly, polite and relaxed.
The activities programme goes from strength to strength with good engagement with the residents.
The food is of a high standard.
Although there have been a couple of issues in recent weeks they were swiftly resolved.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

All of us say we don't want to go into residential care but for some of us, it becomes the only solution. When this is the case, the person will either thrive or decline and much of this is determined by the attention and care they receive, particularly the time and attention. My father has thrived at Birkin Lodge as they have valued his personality and given excellent care.

The facility is clean and beautifully decorated. It is warm and welcoming to visitors. The staff are caring. I would recommend it to anyone anxiously looking for a caring facility for their loved ones.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father aged 92 moved to Birkin Lodge in September, the manager and team were very understanding that we were moving him away from the area he had lived for 67 years. A visit was arranged for him to have lunch and view the home. We have visited him at Birkin Lodge on numerous occasions at different times of the day and have always found that the atmosphere is relaxed, calm and welcoming. Everywhere is beautifully kept with homely touches. We are always made to feel welcome by the manager and all the staff.
Although my father is hard to please he is complimentary about the staff and the care he receives. We have noticed that with the help of the superb entertainments team he is more outgoing and is gradually participating in some of the daily activities. His health has stabilised and the pressures on myself and my wife are greatly reduced. Many thanks to a well run and caring team.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Iolanda Lucci, Business Development Manager at Birkin Lodge Care Home responded to this review on 16 Nov 2017:

Thank you for your lovely feedback Graham, I will be sure to share this with Sean and the team. It's great to see how your father has settled over the past few months and it's wonderful to have him with us.

Very friendly, helpful and caring.
The staff are very friendly.
My Dad only went for a weekend but said he would go again.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Iolanda Lucci, Business Development Manager at Birkin Lodge Care Home responded to this review on 07 Nov 2017:

Thank you for your review, it was a pleasure having your father stay with us and we look forward to his next stay.

My Mother has been a resident for some 16 months now, we regularly visit throughout the week or weekends. There is always a warm welcome from the staff and a chat to see how my mother is.
The staff members are always helpful and polite.
There has been improvement and consistency in the home over the past months since the manager's position has been taken over within the home.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Iolanda lucci, Business development manager at Birkin Lodge Care Home responded to this review on 11 Oct 2017:

Thank you for your lovely comments, which we will feedback to our team. We are constantly striving to improve our services for our residents and their families and it is wonderful to hear your comments.

My relative has been resident at Birkin for one year.
I can honestly say that I have no complaints at all.
The staff are kind and friendly and have the residents interests at heart all the time.
The staff will go to any lengths to accommodate any requests and are thoroughly thoughtful and compassionate.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

When I visit my friend staff are always on hand and seem caring.
I visited on the 31st August as it was my friend's 93rd Birthday. The lounge was decorated with birthday banners and balloons, they gave him a card, present and arranged a small tea with us, visitors. They also made a birthday cake all so very caring of the staff. My husband and I were very impressed.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Genuine caring and friendly staff.

How likely would you be to recommend Birkin Lodge Care Home? Likely

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Average Rating:   4 out of 5

Very good.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is very clean and the food is satisfactory. I don't think the care staff are very nice at times when asked about anything they keep the person waiting a long time. I know it can't always be helped as I worked for twenty years in a care home then I retired.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   3.3 out of 5

Aged 91 aunty was finding it difficult to cope and left the house she had been living in since 1950 and moved to sheltered housing, this lasted 6 months with different illnesses, complete deafness, lack of movement, was very reluctantly encouraged to move to a care home. We had no knowledge of Birkin Lodge apart from the fact that it had single rooms. At first, she was terribly nervous but she met staff who were very helpful. As well as settling her in they were brilliant at answering phone calls to set family members minds at rest. She enjoyed her single room with all necessities and gradually started to join in with activities, painting etc and joined in communal meals. Her general health improved due to the attention of competent nursing staff. Last year with encouragement she wrote a few Christmas cards this year but this year with help from care attendant we were all included. I truly believe this is due to the great care and support she is receiving at Birkin Lodge I cannot thank them enough.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

As a family, we have been very pleased with how the staff at Birkin Lodge have cared for our elderly father. There always seems to be staff available to help out, even if a short wait is sometimes involved. Father's needs are constantly assessed and updated to meet his declining health. Also very good support from the local hospice who work closely with the home.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very friendly and make you welcome and ask if you like a cup of tea. Very clean and tidy. I would recommend people to live here when I get old. I would love to come and stay here. Very friendly people and staff.

How likely would you be to recommend Birkin Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think the staff at the home do their best to make the residents lives as enjoyable as possible given the ongoing health problems they may have. Birkin Lodge Care Home has had difficulty in retaining a manager over the last year or so but the present incumbent seems to have settled in well. I think as is probably the case with a lot of care homes that you could do with more staff especially at weekends.

How likely would you be to recommend Birkin Lodge Care Home? Likely

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Average Rating:   3.1 out of 5

Bethany Gibbons, Marketing Assitant at Birkin Lodge Care Home responded to this review on 11 Oct 2016:

Thank you very much for the feedback, we welcome all comments that will help to improve our care services.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular, activities based upon individuals preferences and individual goals.
Beverley has many short and long-term plans on where the service is going and will only be able to execute them by staying. Our manager operates with an open-door policy and is planning to discuss these plans at the next relatives meeting. We have a wonderful team here at Birkin Lodge and you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.

You have too many people coming and going in charge. Not good for the residents.

How likely would you be to recommend Birkin Lodge Care Home? Likely

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Average Rating:   4 out of 5

Bethany Gibbons, Marketing Assistant at Birkin Lodge Care Home responded to this review on 27 Sep 2016:

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals.
The new Manager is committed to working with all stakeholders in the local area and welcomes suggestions for continuous improvement. With an open door policy, she is always available to answer any queries and address any issues. Alternatively, you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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