Birkin Lodge Care & Nursing Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE
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9.7 67 Reviews
  • Birkin Lodge Care & Nursing Home, Tunbridge Wells
Birkin Lodge Care & Nursing Home offers compassionate family-led nursing and residential care for those with a variety of needs.

Situated in the peaceful town of Tunbridge Wells in Kent, the home is exactly that - a home. The team create an environment for residents where they feel comfortable and safe by getting to know each of them on an individual basis, allowing the team to provide care tailored to each resident's needs.

As part of this, they endeavour to go beyond solely providing round-the-clock nursing and healthcare, offering a choice of interesting and tailored activities to engage residents and help them maintain a healthy, active lifestyle.
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Care Provided by Birkin Lodge Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Birkin Lodge Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Miguel Mansilla (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Visiting

  • Visitors are welcome at any time

Parking

  • There is an onsite car park

Birkin Lodge Care & Nursing Home Reviews (67)

9.7

Birkin Lodge Care & Nursing Home has a Review Score of 9.7 (9.699) out of 10, based on 10 reviews in the last 2 years.
Over all time Birkin Lodge Care & Nursing Home has 67 reviews.

Overall Experience
  • 48
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Date Published
  • 67
  • 7
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  • 10
  • 57
Reviewer Connection to Birkin Lodge Care & Nursing Home
  • 21
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  • 6
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  • 5
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  • 2
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  • 1
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  • 1
  • 1
  • 1
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Total of 67, showing 61-67
Review from Janice G (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is very clean and the food is satisfactory. I don't think the care staff are very nice at times when asked about anything they keep the person waiting a long time. I know it can't always be helped as I worked for twenty years in a care home then I retired.
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Review from W J B (Brother-in-law of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from Val M (Niece of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aged 91 aunty was finding it difficult to cope and left the house she had been living in since 1950 and moved to sheltered housing, this lasted 6 months with different illnesses, complete deafness, lack of movement, was very reluctantly encouraged to move to a care home. We had no knowledge of Birkin
Lodge apart from the fact that it had single rooms. At first, she was terribly nervous but she met staff who were very helpful. As well as settling her in they were brilliant at answering phone calls to set family members minds at rest. She enjoyed her single room with all necessities and gradually started to join in with activities, painting etc and joined in communal meals. Her general health improved due to the attention of competent nursing staff. Last year with encouragement she wrote a few Christmas cards this year but this year with help from care attendant we were all included. I truly believe this is due to the great care and support she is receiving at Birkin Lodge I cannot thank them enough.
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Review from J C (Son of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have been very pleased with how the staff at Birkin Lodge have cared for our elderly father. There always seems to be staff available to help out, even if a short wait is sometimes involved. Father's needs are constantly assessed and updated to meet his declining health. Also very good
support from the local hospice who work closely with the home.
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Review from R W (Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and make you welcome and ask if you like a cup of tea. Very clean and tidy. I would recommend people to live here when I get old. I would love to come and stay here. Very friendly people and staff.
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Review from P S (Son of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think the staff at the home do their best to make the residents lives as enjoyable as possible given the ongoing health problems they may have. Birkin Lodge Care Home has had difficulty in retaining a manager over the last year or so but the present incumbent seems to have settled in well. I think
as is probably the case with a lot of care homes that you could do with more staff especially at weekends.
Reply from Bethany Gibbons, Marketing Assitant at Birkin Lodge Care & Nursing Home

Thank you very much for the feedback, we welcome all comments that will help to improve our care services.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular, activities based upon individuals preferences and individual goals.
Beverley has many short and long-term plans on where the service is going and will only be able to execute them by staying. Our manager operates with an open-door policy and is planning to discuss these plans at the next relatives meeting. We have a wonderful team here at Birkin Lodge and you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.

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Review from D J B (Sister of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You have too many people coming and going in charge. Not good for the residents.
Reply from Bethany Gibbons, Marketing Assistant at Birkin Lodge Care & Nursing Home

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.
Whilst there has perhaps been an unsettled time in finding strong leadership for the home, the new Manager of Birkin Lodge, is now in post. She is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals.
The new Manager is committed to working with all stakeholders in the local area and welcomes suggestions for continuous improvement. With an open door policy, she is always available to answer any queries and address any issues. Alternatively, you can contact customercare@brighterkind.com if there is anything you would like to discuss further. Many thanks for your time.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Birkin Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Birkin Lodge Care & Nursing Home is calculated as follows: ( (81 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 113 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birkin Lodge Care & Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Miguel

Miguel Mansilla

Job Title: Home Manager Joined: 2024

Miguel is our Home Manager at Birkin Lodge. Miguel is passionate about delivering the highest standards of family-led person-centred care and enjoys getting to know our residents and their families.

Rebecca

Rebecca Saunders

Job Title: Home Administrator Joined: 2015

Becky is our friendly and organised Home Administrator at Birkin Lodge. She supports residents, families, and the team with day-to-day admin and ensures everything runs smoothly. With a passion for person-centred care, Becky helps create a welcoming home. 

Kalypso & Nikki

Kalypso & Nikki

Job Title: Well-being Team Joined: 2024

Kalypso and Nikki are our Wellbeing Coordinators and spend their time organising activities that keep residents active and connected. They love getting to know what our residents enjoy and making sure there’s always something meaningful for them to take part in.

Meenu

Meenu Patrick Joseph Gomez

Job Title: Care Assistant Joined: 2024

Meenu is a Care Assistant and supports residents with their daily needs, always offering a friendly face and a helping hand. She takes pride in making sure residents feel comfortable, safe, and valued.

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