Birkin Lodge Care & Nursing Home

Camden Park, Hawkenbury, Tunbridge Wells TN2 5AE
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9.6 66 Reviews
  • Birkin Lodge Care & Nursing Home, Tunbridge Wells
Birkin Lodge Care & Nursing Home offers compassionate family-led nursing and residential care for those with a variety of needs.

Situated in the peaceful town of Tunbridge Wells in Kent, the home is exactly that - a home. The team create an environment for residents where they feel comfortable and safe by getting to know each of them on an individual basis, allowing the team to provide care tailored to each resident's needs.

As part of this, they endeavour to go beyond solely providing round-the-clock nursing and healthcare, offering a choice of interesting and tailored activities to engage residents and help them maintain a healthy, active lifestyle.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Birkin Lodge Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Miguel Mansilla (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Visiting

  • Visitors are welcome at any time

Parking

  • There is an onsite car park

Birkin Lodge Care & Nursing Home Reviews (66)

Total of 66, showing 41-60
9.6

Birkin Lodge Care & Nursing Home has a Review Score of 9.6 (9.567) out of 10, based on 9 reviews in the last 2 years. Over all time Birkin Lodge Care & Nursing Home has 66 reviews.

Overall Experience

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Date Published

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Review from Miranda F (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Birkin Lodge a year ago in a very poor state, underweight and confused. Within a few weeks, she had stabilised and began putting on weight. The staff were wonderful for the care and attention they gave her. Her clothes are so clean and fresh when I see he and attention is given to
what she wears. This was a detail I particularly liked as it showed attention was given to detail.
The activities are stimulating and provide involvement and coming from living alone I believe this really helped my mother to recover. It is good to know that Mum is safe at Birkin Lodge. It gives our family peace of mind. Keep up the good work.

Reply from Iolanda Lucci, BDM at Birkin Lodge Care & Nursing Home

Thank you for taking the time to share your thoughts and I will be sure to share your kind words with the team. It is a pleasure caring for your mother. We look forward to seeing you and your sister soon.

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Review from S G (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming to this care home, my friend has been made to feel very welcome. The staff are very caring and always find time to listen.
With daily entertainment/activities, you can join in as much as you want to or are able to. As a once a week visitor, I always feel the staff are trying to make it
a home from home for each resident. I enjoy coming to see my friend and I don't feel I am in the way (as I have felt in other care homes). Keep up the good work.

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Review from S H (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with kindness and compassion by all the staff. They are always happy and laughing.
When I visit, I'm made to feel welcome and am always offered a cup of coffee. I don't think I would get better treatment anywhere.

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Review from T H (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Birkin Lodge for a month now. He suffers from dementia and Parkinsons and can become very confused sometimes and difficult to manage.
The staff have been fantastic, they are always so kind and happy. Nothing seems to be too much trouble and they spend time to reassure him when
he is confused. They always make us feel very welcome.

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Review from F V (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birkin Lodge seems to be a very good care home for my Mother. All her needs are taken care of. They provide everything and I feel reassured that my Mother is kept safe and well. The staff are more than helpful and my Mother seems very happy.

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Review from Angela L (Niece of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care always excellent but after my Uncle was discharged from hospital Birkin Lodge's care was exemplary.

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Review from A W (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been happy and friendly to me on my visits to Bikin Lodge.


On most visits, I have been offered a cup of tea, along with the resident.

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Review from P B (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about 20 months now. She now has a deterioration of her health.
The staff are very helpful and always polite, they know my mothers needs etc.
The home is clean and tidy and the food is good.

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Review from Sue T (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault. Staff very caring.

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Review from Heather H (Daughter-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted for respite care however within 3 days she had decided to stay long-term. The team were absolutely superb - even my mother-in-law had been adamant at one stage that residential care was not for her, it was a complete turnaround! Within days her mood lifted and we saw a
lady we hadn't seen in a few years - happy, relaxed - such a relief for her and us. We highly recommend.

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Review from Robert G (Nephew of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff.
Plenty of stimulation and entertainment for the residents to participate in to the best of individual needs.

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Review from Derek C (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality of caring staff, friendly and helpful. Cleanliness good and food first class.

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Review from Maxine W (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of us say we don't want to go into residential care but for some of us, it becomes the only solution. When this is the case, the person will either thrive or decline and much of this is determined by the attention and care they receive, particularly the time and attention. My father has thrived
at Birkin Lodge as they have valued his personality and given excellent care.


The facility is clean and beautifully decorated. It is warm and welcoming to visitors. The staff are caring. I would recommend it to anyone anxiously looking for a caring facility for their loved ones.

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Review from Graham P (Son of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father aged 92 moved to Birkin Lodge in September, the manager and team were very understanding that we were moving him away from the area he had lived for 67 years. A visit was arranged for him to have lunch and view the home. We have visited him at Birkin Lodge on numerous occasions at different
times of the day and have always found that the atmosphere is relaxed, calm and welcoming. Everywhere is beautifully kept with homely touches. We are always made to feel welcome by the manager and all the staff.
Although my father is hard to please he is complimentary about the staff and the care he receives. We have noticed that with the help of the superb entertainments team he is more outgoing and is gradually participating in some of the daily activities. His health has stabilised and the pressures on myself and my wife are greatly reduced. Many thanks to a well run and caring team.

Reply from Iolanda Lucci, Business Development Manager at Birkin Lodge Care & Nursing Home

Thank you for your lovely feedback Graham, I will be sure to share this with Sean and the team. It's great to see how your father has settled over the past few months and it's wonderful to have him with us.

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Review from T S (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, helpful and caring.
The staff are very friendly.
My Dad only went for a weekend but said he would go again.

Reply from Iolanda Lucci, Business Development Manager at Birkin Lodge Care & Nursing Home

Thank you for your review, it was a pleasure having your father stay with us and we look forward to his next stay.

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Review from Paul B (Son of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for some 16 months now, we regularly visit throughout the week or weekends. There is always a warm welcome from the staff and a chat to see how my mother is.
The staff members are always helpful and polite.
There has been improvement and consistency in the home over the
past months since the manager's position has been taken over within the home.

Reply from Iolanda lucci, Business development manager at Birkin Lodge Care & Nursing Home

Thank you for your lovely comments, which we will feedback to our team. We are constantly striving to improve our services for our residents and their families and it is wonderful to hear your comments.

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Review from Danielle E (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genuine caring and friendly staff.

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Review from Janice B (Niece of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been resident at Birkin for one year.
I can honestly say that I have no complaints at all.
The staff are kind and friendly and have the residents interests at heart all the time.
The staff will go to any lengths to accommodate any requests and are thoroughly thoughtful and compassionate.

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Review from M W (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend staff are always on hand and seem caring.
I visited on the 31st August as it was my friend's 93rd Birthday. The lounge was decorated with birthday banners and balloons, they gave him a card, present and arranged a small tea with us, visitors. They also made a birthday cake all
so very caring of the staff. My husband and I were very impressed.

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Review from Janice G (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is very clean and the food is satisfactory. I don't think the care staff are very nice at times when asked about anything they keep the person waiting a long time. I know it can't always be helped as I worked for twenty years in a care home then I retired.

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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Birkin Lodge Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Birkin Lodge Care & Nursing Home is calculated as follows: ( (70 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Birkin Lodge Care & Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Miguel

Miguel Mansilla

Job Title: Home Manager

Joined: 2024

Miguel Mansilla is our Home Manager at Birkin Lodge Care & Nursing Home. He has a wealth of experience in the care sector and is excited to be supporting our staff team at Birkin Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birkin Lodge Care & Nursing Home to verify any information. View our terms and conditions. Birkin Lodge Care & Nursing Home has an Enhanced Service - more info.