Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 96 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.
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Care Provided by Brabourne Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements.

Contact Brabourne Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Brabourne Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (82)

Brabourne Care Centre Reviews (96)

9.8

Brabourne Care Centre has a Review Score of 9.8 (9.808) out of 10, based on 40 reviews in the last 2 years.
Over all time Brabourne Care Centre has 96 reviews.

Overall Experience
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  • 3
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Date Published
  • 96
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  • 40
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Reviewer Connection to Brabourne Care Centre
  • 44
  • 13
  • 11
  • 5
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  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 96, showing 81-96
Review from J M (Wife of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were extremely helpful and went out of their way to accommodate our needs especially arranging visits. They made me cups of tea while I waited for the Covid results. The room had a smell of urine although it was always clean.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your comments. We appreciate opportunities to monitor and respond. We go to the highest lengths to maintain cleanliness throughout the home. We always ensure the personal comfort of all our residents, although there may be occasions when personal care creates unpleasant odours we always work quickly to thoroughly sanitise/refresh all areas. Our staff are indeed a great asset and will appreciate your kind words.
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Review from Marion T (Daughter of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was sent to Brabourne after a short stay in hospital for rehabilitation. Since being there her health has improved considerably.
All the staff are very friendly and undertake things in a professional manner. The place is always clean and tidy. They are looking after my mother with great
respect and dignity.
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Review from C T (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care my mum receives, she is happy and says everyone is kind and enjoys the food. she always looks clean and fresh. All the staff are friendly and the lady on reception is very helpful and polite. The place is clean and nicely decorated.
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Review from Stephen O (Son of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is fortunate to be in Brabourne Care Home. I always find the hard-working and dedicated staff very helpful, friendly and easy to deal with. Care homes have been placed under considerable extra pressure by the pandemic but it appears to me Brabourne has coped very well and professionally in
a difficult situation. I believe my mother is happy in the home. I and my family are very grateful to the staff and management.
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Review from Helen D (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the care provided during mum's residence to always be kind, compassionate and accommodating.
As mum's dementia has deteriorated her needs have changed but this has been handled with sensitivity and full communication with the family.
During these difficult and unprecedented times of
Covid-19, we have always felt she has been kept as safe as possible and been reassured by the protocols which have been put in place.
Bravo Brabourne and the entire team who work there.
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Review from S M (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Brabourne since February this year. The home is always clean and tidy and the staff are excellent. The staff always have time for my mother and I and they are very friendly. The food is excellent according to my mum.
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Review from Heather S (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken to Brabourne Care Centre two weeks ago, from having a long stay in hospital my mother was seriously ill and has many different specific care needs.
Since arriving at Brabourne, all the staff have been approachable, helpful, bright, friendly and always accommodating for my mother
and the whole family.
The environment is clean, light and has a lovely feel to it, the staff are very informative, caring and will always adapt any visit where they can, their understanding and compassion is outstanding and the duty of care is of the highest standard.
I would like to personally thank every member of staff who works there regardless of job as they are a lovely team and it is like a family working together to care for our loved ones.
In the times we live in at the moment with the added worry of Covid and limited time and availability to see my mother, I can't express the thanks first-class treatment she has received from all staff, so again Thank you all so much.
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Review from M G (Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after both night and day. The staff are excellent carers, very capable and sympathetic to the resident's needs with medical staff who are efficient and vigilant in their care of those who need their help and medication. Food is cooked in-house and is very appetising. The
rooms are cleaned every day by a team of excellent carers.
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Review from Douglas W (Husband of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I would like to have said that following some six weeks in Brabourne Care Centre my wife's rehab was a great success, but sadly I can't. My wife has Parkinson's and was struggling to walk, so she was taken here for rehab to improve her mobility. Unfortunately, she was left in bed for days on end with
just occasional rehab input. If you know anything about Parkinson's you will know the patient needs to exercise at least once an hour during the day otherwise they seize up and reversing this is very difficult, so to be left in bed for most of the time over a six week period is extremely damaging. To say this is heartbreaking for me would be an understatement as she can't even stand now let alone walk, in just six weeks. I found the staff pleasant enough but there didn't seem to be enough of them and the ones I spoke to really didn't understand Parkinson's. It would have been better if they'd refused to take her because at home I could get her to move a bit. Heartbroken!!
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Review from P S (Nephew of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My aunt went into Brabourne after a hip operation in February 2020 for rehabilitation and was stuck in there due to COVID-19. Unfortunately, we were duped into thinking this was a good care home for my aunt by the good reviews already posted here. But it is not a good care home and the lack of care
my aunt received during COVID-19 has led her to be permanently bed bound. We have had to complain about the care my aunt received several times and the last complaint has still not been dealt with. We have taken her out of the care home.
Find another care home if you want your relative to come out thriving after an operation. There is only one good thing about that place and that is the receptionist.
We are extremely disappointed with the care and would never recommend anyone to go there. Let's see if this posted as a review or they just post the good ones.
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Review from Susan L (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father was taken into care from day one up until he passed away on 30/06/2020, I can only say that everything and everybody at the care home were caring, sympathetic and always very polite. It wasn't only the care of my Dad's well-being, it was also shown to his family members when they were
able to visit him as well.
I myself am extremely grateful for the last 2 weeks he was with us, that I could be with him to comfort him, thanks to all the staff involved. We cannot thank you enough, even in my Dad's death, they all showed him so much dignity and respect.
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Review from Jane D (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly mother has been in Brabourne Care Centre since December 2019. During this time she has experienced a very high standard of professional, compassionate and understanding care form all members of the team. She is treated with dignity and respect and the carers have a sympathetic and kindly
attitude to her needs, combined with a high level of professionalism. I recommend Brabourne without reserve.
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Review from Vicky C (Daughter of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my mum entered the care home we felt so comfortable with the care she received. Nothing was too much trouble. They looked after her and made myself and my sister very welcome. From the nursing staff, the carers and the cleaning staff they showed my mum such kindness. They always kept
my mum clean and comfortable and her room was spacious, bright and clean. Unfortunately, my mum was very poorly and her stay in the home was only 6weeks. When she passed away they were genuinely saddened. We thank all the staff at Brabourne Care Centre for making our mums last few weeks as comfortable and pain-free as they could. We will always be grateful to you all.
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Review from Hermione B (Wife of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am confident that my husband is having the best care and that he is happy to be resident in Brabourne Care Centre.
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Review from Louise M (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been under the care of Brabourne since March this year and has now sadly passed away.
I want to acknowledge the excellent care of my mum during her short stay.
The nursing staff, the carers and the cleaners all had a massive impact on my mums wellbeing.
They all showed compassion to
the end and I will always be grateful to them.
Brabourne Care Home comes highly recommended.
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Review from Patricia B (Respite Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi as a nurse I have been very impressed with the high standard of care, maintenance of individual independence and inclusion in a variety of patient activities. The staff are excellent, and the cleanliness and maintenance of the environment are above standard. Well done.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Brabourne Care Centre is calculated as follows: ( (401 Excellents x 5) + (60 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 475 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 14 Jan 2026

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brabourne Care Centre to verify any information. View our terms and conditions. Brabourne Care Centre has an Enhanced Service - more info.