Brabourne Care Centre

When Mum got over her initial fear of going into a care home, she would tell anyone who visited that the staff were always very kind and do everything they could to help her and everything was so clean. Mum made some good friends in the home and when she passed away, the staff included us in their kindness and helpfulness.

As my dad had to go into long-term care last month for nursing care (dementia), he has settled so well. The staff are fantastic. One staff member, in particular, is amazing and keeps us up to date and I cannot fault any of the staff, they are always so welcoming and offer drinks and cakes, daily.

My mother, who had dementia, entered this care home from hospital. She was confused, upset, agitated and frightened and resistant to any personal care. She soon relaxed and told us she was happy and felt safe. She made it obvious she liked and trusted the staff. My sister visited almost every day. Mum was always clean and well-dressed. All the staff were always friendly and welcoming. Mum sadly died unexpectedly, just after Christmas. Our family were so pleased that she was allowed her final hours in a place she felt safe, with people she knew and trusted. Thank you.

Although I do not have any comparison - my mother was well looked after and occupied during the day. She appeared clean and well-dressed. She was not lonely and appeared to enjoy the company of staff and other residents. The well-being team enabled her to communicate with me (her daughter) several times a week. I could only be with her occasionally but it was always a positive experience. She was stimulated by staff and activities

Wonderful care home with amazing staff. They looked after my mum who was in rehabilitation. They also took great care in looking after ourselves too. They made us feel very welcome and couldn't do enough to help us all. One staff member, in particular, was amazing, making sure we were well looked after with plenty of tea and cake! Every single staff member played a massive part in making my mum's stay, a home-from-home experience.

My mother was in the care of Brabourne for eight years until she sadly passed away in July. Throughout her time at Brabourne, she was very well cared for and always clean and well groomed. In her early years at Brabourne, she enjoyed time in the lounge with friends she made, finding an interest in new hobbies and always loved to participate in the entertainment provided. When covid arrived it was a challenging time for staff, residents and family, but Brabourne did absolutely the very best they possibly could in such difficult circumstances. Spending eight years at Brabourne, Mum got to know many of the staff really well and was lucky enough to have continuity of care throughout her time there, with many of the same staff caring for her from the day she arrived until the day she sadly passed away. During Mum's last few days the staff were very kind to my brother and me, helping to guide us through such a difficult time and showed true compassion and care. Thank you to all at Brabourne.

Mum suffers from Alzheimer's, late-onset and we needed to find her some respite care whilst taking a family break. Brabourne Care team were fantastic and carefully and compassionately guiding us through the whole process. Mum was made to feel welcome and settled with ease. The professional nursing and level of care she needed was tailored exactly to her individual requirements. I would have no hesitation in recommending Brabourne Care Centre and will be forever grateful.

If I could leave zero stars I would. Staff and management have no intentions to honour their policies or promises to right wrongs. The most vulnerable patients lives put at risk due to staff failing to answer buzzer, the excuse offered by management "a power cut" which is more alarming as it happened all day every day. Allowing patients with compromised mental capacity to choose and eat totally inappropriate meals for their dietary needs. I requested several times a complaints form and was finally sent what looked like a primary school child's homework, ridiculously unprofessional for serious issues. Family members attended a meeting with management but came away with nothing but lame excuses.

The staff were all very caring and were so helpful at all times. The food was excellent and very plentiful. The staff were always on hand because I was wheelchair-bound most of the time.

Our mother moved to Brabourne Care Centre in April 2022 for end of life care. We are very happy that she spent her last three weeks there. The staff were very welcoming and caring to our mother as well as to us, her family. She was always clean and well taken care of. The staff members communicated clearly with us and our mother, who also had dementia. When we realised that it was near the end for our mother, they allowed family members to be with her around the clock, so we were there in the final moments. We are very grateful to Brabourne Care Centre and their staff.

What I really appreciated at Brabourne Care Centre was the availability, the support and the kindness of the leading staff for both the resident and the resident’s family. They do their very best to keep the family informed, involved and to accommodate the resident’s needs. That is so much appreciated. The carers are also very nice, very helpful and very respectful toward the residents. They take their time and are very calm with everyone. The bedroom is kept very clean and the newly refurbished lounge and dining room make the residents feel positive, relaxed and at home.

My husband is a resident in Brabourne Home. I have found that my husband is well looked after and cared for by all the staff, who are most helpful when I need help and advice. This is my husband's second stay and I have been self-funding with the hope of him becoming a permanent resident with the help of the government, in your facility.

I found the home very warm and friendly. Clean and smelling very nice. The staff are very good and caring and very helpful. Would really recommend to friends and family.

Mum was settled in very quickly. Our major concern was Mum's care. The staff are just lovely and we feel Mum is treated with dignity and respect and the staff are kind to Mum. The home is an hour at least drive, however, no way would we move Mum closer, as the care and kindness are our major priority. Thank you, Brabourne.

The delivery of medication to patients seems a bit erratic, especially in the evenings and the night staff have a poor understanding of English, to be able to understand the needs of a vulnerable patient.

Everyone was so kind to my mum. Thank you.

Everyone at Brabourne have been very kind and helpful at all times. We have no complaints.

As I can't use names, I would like to say that all the people who had dealings with my mother were excellent. From management to covid testers, caring staff and cleaners, all were so polite and caring, I could not have asked for more. When our mum passed away, we were notified very promptly. Thank you to all staff.

I found that the staff and management were friendly and professional in their care and dealing with me.

Caring and professional staff. I found the menu didn't cater for vegetarians but staff were happy to buy in if required. My only concern was a diet rather too focused of dairy which was a problem with high cholesterol. Often staff shortages appeared to put pressure on nurses and carers but there was no decline in their ability to do the job with a positive and kind attitude. Efficient cleaning and laundry (done with a smile.) I felt confident with the physio support.