Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 87 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (82)

Brabourne Care Centre Reviews (87)

9.8

Brabourne Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 41 reviews in the last 2 years.
Over all time Brabourne Care Centre has 87 reviews.

Overall Experience
  • 69
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Date Published
  • 87
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Reviewer Connection to Brabourne Care Centre
  • 40
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  • 5
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  • 1
  • 1
  • 1
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Total of 87, showing 61-80
Review from K W (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was so kind to my mum. Thank you.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for entrusting her into our care. It is a privilege to look after loved ones and their families and we really appreciate you taking the time to share your support.

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Review from D S (Daughter-in-law of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Brabourne have been very kind and helpful at all times. We have no complaints.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. Our staff will really appreciate you taking the time to share your thoughts and experience.

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Review from T L (Son of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I can't use names, I would like to say that all the people who had dealings with my mother were excellent. From management to covid testers, caring staff and cleaners, all were so polite and caring, I could not have asked for more. When our mum passed away, we were notified very promptly. Thank you
to all staff.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you - it has been a privilege to support your mum and your family, and it means so much to us to have been able to have been entrusted with her care. She is much missed by all the staff.

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Review from S W (Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that the staff and management were friendly and professional in their care and dealing with me.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments, it has been an absolute pleasure to look after you. Warmest wishes for the New Year from everyone at Brabourne Care Centre.

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Review from S D (Respite Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and professional staff. I found the menu didn't cater for vegetarians but staff were happy to buy in if required. My only concern was a diet rather too focused of dairy which was a problem with high cholesterol. Often staff shortages appeared to put pressure on nurses and carers but there was
no decline in their ability to do the job with a positive and kind attitude. Efficient cleaning and laundry (done with a smile.) I felt confident with the physio support.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your constructive and valuable feedback. It gives the staff a real boost to know that families and residents acknowledge their commitment and dedication. I have passed on your concerns about the nutritional merits of the vegetarian menu to our chef and manager. We would welcome the opportunity to talk with you directly and involve you in reviewing the menu further. Once again thank you for taking the time to share your experience and your kind support.

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Review from D S (Son of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care was given to mum throughout her stay at Brabourne Care Centre. She was made very comfortable and the family were kept up-to-date every step of the way. A lovely calm setting.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it's been a pleasure to care for and support your mum. We really appreciate your kind comments.

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Review from J C (Wife of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has severe dementia, spent three and a half days respite at Barbourne Lodge. I was struck by the efficiency and cleanliness of the home. The friendliness and professionalism of the staff and the attention to detail to ensure my husband's visits went smoothly. They were very kind and
caring people. It was a very safe and realiable environment.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to share such lovely feedback. We pride ourselves on offering the highest standard of care and are delighted that this was your experience when your husband visited, our team will be really pleased to hear your kind comments.

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Review from S G (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had 2 weeks of respite. I was a little worried as he has never been in a care home. To my absolute delight dad was very happy he said he was very well cared for and treated with respect.
A big thank you to all the staff involved with my dad.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, it has been our pleasure to look after your dad and we're delighted to have been able to settle any worries you may have had.

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Review from A T (Resident) assisted by family/friend published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The best thing about Brabourne Care Centre is the carers who work to learn what you think and try and help me.
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Review from S F (Daughter of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always get a warm welcome from reception when we arrive and everyone seems caring.
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Review from L B (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very happy with the care my mother has received. All the staff are friendly and caring. When I leave mum I know she is being well looked after. The most valuable asset the home has is its staff. Thank you all.
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Review from J M (Wife of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were extremely helpful and went out of their way to accommodate our needs especially arranging visits. They made me cups of tea while I waited for the Covid results. The room had a smell of urine although it was always clean.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments. We appreciate opportunities to monitor and respond. We go to the highest lengths to maintain cleanliness throughout the home. We always ensure the personal comfort of all our residents, although there may be occasions when personal care creates unpleasant odours we always work quickly to thoroughly sanitise/refresh all areas. Our staff are indeed a great asset and will appreciate your kind words.

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Review from Marion T (Daughter of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was sent to Brabourne after a short stay in hospital for rehabilitation. Since being there her health has improved considerably.
All the staff are very friendly and undertake things in a professional manner. The place is always clean and tidy. They are looking after my mother with great
respect and dignity.
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Review from C T (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care my mum receives, she is happy and says everyone is kind and enjoys the food. she always looks clean and fresh. All the staff are friendly and the lady on reception is very helpful and polite. The place is clean and nicely decorated.
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Review from Stephen O (Son of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is fortunate to be in Brabourne Care Home. I always find the hard-working and dedicated staff very helpful, friendly and easy to deal with. Care homes have been placed under considerable extra pressure by the pandemic but it appears to me Brabourne has coped very well and professionally in
a difficult situation. I believe my mother is happy in the home. I and my family are very grateful to the staff and management.
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Review from Helen D (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the care provided during mum's residence to always be kind, compassionate and accommodating.
As mum's dementia has deteriorated her needs have changed but this has been handled with sensitivity and full communication with the family.
During these difficult and unprecedented times of
Covid-19, we have always felt she has been kept as safe as possible and been reassured by the protocols which have been put in place.
Bravo Brabourne and the entire team who work there.
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Review from S M (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Brabourne since February this year. The home is always clean and tidy and the staff are excellent. The staff always have time for my mother and I and they are very friendly. The food is excellent according to my mum.
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Review from Heather S (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken to Brabourne Care Centre two weeks ago, from having a long stay in hospital my mother was seriously ill and has many different specific care needs.
Since arriving at Brabourne, all the staff have been approachable, helpful, bright, friendly and always accommodating for my mother
and the whole family.
The environment is clean, light and has a lovely feel to it, the staff are very informative, caring and will always adapt any visit where they can, their understanding and compassion is outstanding and the duty of care is of the highest standard.
I would like to personally thank every member of staff who works there regardless of job as they are a lovely team and it is like a family working together to care for our loved ones.
In the times we live in at the moment with the added worry of Covid and limited time and availability to see my mother, I can't express the thanks first-class treatment she has received from all staff, so again Thank you all so much.
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Review from M G (Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after both night and day. The staff are excellent carers, very capable and sympathetic to the resident's needs with medical staff who are efficient and vigilant in their care of those who need their help and medication. Food is cooked in-house and is very appetising. The
rooms are cleaned every day by a team of excellent carers.
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Review from Douglas W (Husband of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I would like to have said that following some six weeks in Brabourne Care Centre my wife's rehab was a great success, but sadly I can't. My wife has Parkinson's and was struggling to walk, so she was taken here for rehab to improve her mobility. Unfortunately, she was left in bed for days on end with
just occasional rehab input. If you know anything about Parkinson's you will know the patient needs to exercise at least once an hour during the day otherwise they seize up and reversing this is very difficult, so to be left in bed for most of the time over a six week period is extremely damaging. To say this is heartbreaking for me would be an understatement as she can't even stand now let alone walk, in just six weeks. I found the staff pleasant enough but there didn't seem to be enough of them and the ones I spoke to really didn't understand Parkinson's. It would have been better if they'd refused to take her because at home I could get her to move a bit. Heartbroken!!
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Brabourne Care Centre is calculated as follows: ( (398 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 486 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 19 Sep 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brabourne Care Centre to verify any information. View our terms and conditions. Brabourne Care Centre has an Enhanced Service - more info.