Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 85 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (82)

Brabourne Care Centre Reviews (85)

Total of 85, showing 1-20
9.8

Brabourne Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 41 reviews in the last 2 years. Over all time Brabourne Care Centre has 85 reviews.

Overall Experience

  • 67
  • 13
  • 3
  • 1
  • 1

Date Published

85
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22
41
44

Review from Russell D (Son of Resident) published on 21 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 2 months and as a family we could not be any happier with the care and the home itself. The staff are amazing and it is a wonderful caring & friendly home.
There is a lovely girl that works there. Can I say absolutely a lovely & caring girl

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for sending in your review. Our team will be delighted to read your kind words.

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Review from Anne B (Daughter of Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brabourne Care Home since December 2024. She has had excellent care lots of activities to keep her stimulated. Weekly hair appointment, her nails are regualary manicured and painted.
The home encourages the family to join the residents for events life cheese and wine. The centre has
regular singers in speakers and Church services.
She loves the PAT dog the comes in each week

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to review us. We are delighted that your mum is enjoying life here at Brabourne and that our new wellbeing programme is proving to be fun for everyone.

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Review from Michelle G (Daughter of Resident) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is really happy at the home. The staff really work hard. Very polite, friendly and make you feel welcome. Mum is never alon. Activities available daily for her to enjoy.
I have no regrets about Mum going into a home. Its good to see Mum happy and well cared for. It gives me a peace of mind and
enables me to continue with my life with my family. Thank you.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. We are delighted to welcome your mum into our extended family here at Brabourne and it is wonderful to see her enjoy the activities on offer.

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Review from J B (Wife of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been exceptionally kind and their professionalism turned what was a very stressful time for my husband and me into a calming and positive experience on his admission. I cannot fault their care and they go out of their way to ensure residents feel at home and safe in their
surroundings.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, I'll share your comments with our team, its lovely for them to hear what a difference they make to our residents and their families.

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Review from Marilyn V (Sister of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the care that my sister receives at Brabourne. The staff are wonderful, kind and always patient and caring.
Thank you so much for everything you do for her.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such kind words, we are privileged to care for your sister and here to support all the family.

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Review from A A (Daughter of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Brabourne for just over 2 years. We found every one friendly and helpful, nothing was too much effort. All the staff spoke when you visited. When mum passed we were still welcomed and everyone offered their condolences. Mums care was excellent and she was treated with dignity. Cannot comment
on value for money as mums care was paid for by a third party.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. It has been our privilege to care for your lovely mum. Our heartfelt condolences to your family.

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Review from C H (Son of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very pleased with the care that Brabourne Care staff have given to Mum. Mum and us have been treated with dignity and respect before and after her passing.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments, it has been our privilege to care for your mum, she will be sadly missed by all the team.

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Review from Rachel S (Daughter of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Brabourne on a opening day, we were met by the receptionist who was happy to find someone to show us around. Everyone is happy, my mum us very happy here. The staff are extremely accomodating, mum is clean, tidy as well as the rooms, dining rooms and common area's. Management are very proactive
in dealing with any difficulties that arise. Family are very much involved in the care of the residents. The wellbeing team are excellent, hairdressing and crafts. We are very happy there is not enough room to express how pleased we are with Brabourne.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, we are delighted that your mum is happy here with our Brabourne family and that you feel reassured and well supported too. I'll share your comments with our team who will greatly appreciate your feedback.

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Review from Catherine B (Daughter of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Brabourne Care Centre at the end of her life in December 2024. From the moment I met one staff member in particular who showed me around - completely unannounced - to the time my mother passed away, I have been treated with such kindness and compassion. The care given by the staff
to my mother has been excellent. Every single member of staff, including reception, catering, well being, nursing and care assistants all should be commended.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, it was our privilege to care for your mother, she will be sadly missed.

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Review from K L (Sister of Resident) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being a frequent visitor,I have nothing but praise and thanks for the team who have been caring for my sister.everyone takes pride in the job they have to do,from the nurses,carers,cleaners,wellbeing team,catering,laundry and reception.all have been amazing and given the very best care to my sister
while she was with them.as a family we can't thank them enough for the dignity,respect and first class care she received. Would have no hesitation in recommending this care home to anyone.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments, we have a very dedicated team and they will be delighted to hear how much they are appreciated. It has been our absolute privilege to care for your sister.

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Review from Brenda D (Wife of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent, he has several medical issues and also mental health problems but the carers are absolutely brilliant with him and he can be challenging.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words which I'll share with our care team. It is our privilege to care for your husband.

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Review from Sharon H (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care/compassion/thoughtfulness/treatment of my father surroundings by staff have been of the up most care.
My father is very verbal, if there was anything untoward I can assure you! It will/should be aired and addressed.
Everyone wishes for their family members to be safe. I can asure you in his
words, "I love it here".

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted that your father is settled and happy here at Brabourne. I'll pass your kind comments onto our team.

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Review from W S (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff who treat my husband with care and dignity Their kindness comes through in all there little gestures

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such kind words. I'll share your comments with the team, they take great pride and joy in all they do to support our residents.

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Review from Susan T (Friend of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a marvelous place!
Very clean with kind and attentive staff.
Everyone seems happy.
I will be booking my place in advance.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments. We enjoy welcoming you when you visit Brabourne and appreciate you taking the time to send your review.

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Review from Bernard M (Brother of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good at their job and very helpful.
Can you save a place for us?

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, I'll pass your kind comments onto our team. It's our privilege to look after our lovely residents and it would be a great pleasure to welcome you should you ever need our assistance in the future.

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Review from Chris C (Nephew of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt recently died suddenly after 8 years in Brabourne Care Centre. I have nothing but praise for the time she spent there and the wonderful staff who gave so much more than their care! Having retired from the NHS after 41 years in both nursing and managerial roles I can say without question the
Brabourne Care Centre is the best home that I have ever visited or worked in over those years! All of the staff give so much more to the residents and the welcoming and professional way in which they all perform their duties is absolutely amazing. My aunt loved being part of the Brabourne family and both myself and my family were all included in that. Thank you Brabourne Care Centre for providing such a memorable time for the last years of her life.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such wonderful comments. We pride ourselves on commitment and compassion for all our residents, and their families, and it has been our privilege and joy to offer this to you aunt during her time with us. She will be greatly missed by all the team here at Brabourne. I will pass on your kind words and thank you again for taking the time to post such a lovely review.

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Review from Julie W (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law celebrated her 87th birthday on the 11th January 2025, we wanted to organise some music and have her family and friends attend for the music and an afternoon tea. The request for this to happen was welcomed and encouraged by the manager. All the staff became part of the celebration
and other residents were invited to join and had a lovely afternoon. All the staff, including a member of staff from the catering side, worked so hard to set out the tea and make my mother-in-law's birthday so special. The entertainment staff during the afternoon worked hard to bring fun and laughter to the event. As a family, we thank you all at Brabourne Care Centre and look forward to doing another gathering soon.
Regards.

Reply from Julie Ness, Marketing at Brabourne Care Centre

We are always delighted to support celebrations and do all we can to make these days special. I'll share your kind words with all the team.

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Review from A J (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several falls and a stay in hospital, I moved Mum from South Wales to Brabourne Care Centre to be near us. It was a very stressful time as Mum hated losing her independence and moving from her beloved home. She was very frail when she first moved there but within a few months, she was eating well
and starting to enjoy life and particularly enjoyed sitting out in the garden and joining the activities. I cannot fault the care Mum had in the time she was there. There was always a warm welcome from the reception staff. Sadly, Mum's dementia deteriorated but the care she had in the last few months of her life was outstanding.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. It has been our privilege to care for your mum and make the time she was with us enjoyable and comfortable, she will be sadly missed.

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Review from D M (Nephew of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming up here for a year to visit the family and the staff are excellent there is one member of the care staff that is outstanding. You should be very proud to have him working for you. From my experience, he is the soul of the top floor care staff. You should be proud to have someone like
him working for you. He is very professional in the job he does and the way he joins in, helps and plays with the other residence on the top floor is amazing. You should reward him and others like that for the way they are to the residence. If I had a Care Home and I had someone working for me like that, I would be extremely proud to employee people like that. Keep up the good work. You are a good example to all the other carers.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, I'll ensure your comments are shared with top floor and all our team. We are very proud of all our staff who contribute so much to the lovely atmosphere of our home.

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Review from Robin S (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience has been excellent. I feel included in everything. The staff are wonderful and so professional. It is a positive experience. I am happy.

Reply from Julie Ness, Marketing at Brabourne Care Centre

Our staff will be delighted to read your kind comments, thank you.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Brabourne Care Centre is calculated as follows: ( (398 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 486 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 13 Aug 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager

Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Frequently Asked Questions about Brabourne Care Centre

What types of Care is Brabourne Care Centre registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brabourne Care Centre have?

There are 82 Single Rooms.

What are the Facilities & Services at Brabourne Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brabourne Care Centre to the centre of Ashford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brabourne Care Centre to verify any information. View our terms and conditions. Brabourne Care Centre has an Enhanced Service - more info.