Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 87 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (82)

Brabourne Care Centre Reviews (87)

9.8

Brabourne Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 41 reviews in the last 2 years.
Over all time Brabourne Care Centre has 87 reviews.

Overall Experience
  • 69
  • 13
  • 3
  • 1
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Date Published
  • 87
  • 13
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Reviewer Connection to Brabourne Care Centre
  • 40
  • 11
  • 11
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 21-40
Review from D M (Nephew of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been coming up here for a year to visit the family and the staff are excellent there is one member of the care staff that is outstanding. You should be very proud to have him working for you. From my experience, he is the soul of the top floor care staff. You should be proud to have someone like
him working for you. He is very professional in the job he does and the way he joins in, helps and plays with the other residence on the top floor is amazing. You should reward him and others like that for the way they are to the residence. If I had a Care Home and I had someone working for me like that, I would be extremely proud to employee people like that. Keep up the good work. You are a good example to all the other carers.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, I'll ensure your comments are shared with top floor and all our team. We are very proud of all our staff who contribute so much to the lovely atmosphere of our home.

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Review from Robin S (Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience has been excellent. I feel included in everything. The staff are wonderful and so professional. It is a positive experience. I am happy.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Our staff will be delighted to read your kind comments, thank you.

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Review from Helen H (Daughter of Resident) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident since February 2024, and is bed-bound with dementia. Every single member of staff, from management to nurses, catering staff to cleaners to admin, treats not only my mother with the greatest care, dignity and respect, but also us as her family, whenever we come to visit her.
They are always cheerful and welcoming, and absolutely nothing is too much trouble for them. The home is beautifully clean, the food is plentiful and delicious, and there is a wide range of activities available for residents. We are made to feel as though they truly care about us all as much as they would a member of their own family. I cannot praise them highly enough, and I would recommend Brabourne Care Centre to anyone looking for top-quality care for their relative.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for such lovely comments. Our team take great pride in all they do and will be delighted to know they are making such a positive contribution to you mother's time here at Brabourne.

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Review from N P (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased how my parents have settled into Brabourne. They have been here a while now and every care need is met with respect, dignity and care. The staff are so understanding and caring and nothing is too much trouble. I would recommend this home to anyone.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. It's our privilege to care for your parents and we are delighted to welcome them to our home.

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Review from Nicolette G (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team have gone above and beyond whilst caring for my dad during his time at Brabourne. They helped me during my dad's deterioration and were always available for me to talk to. All of the carers had so much patience during my dad's unsettled periods. The kitchen staff recognised his change
in eating habits and always made him food he would eat. Everyone is so friendly.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments which mean so much to all our team here at Brabourne.

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Review from P C (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my dad at Brabourne Care Centre for around eighteen months. I have always found my dad to be happy here. Although Dad would often decline carers' attention and so therefore sometimes personal care would be delayed but that was Dad's choice and he was happy here. He loved many of
the staff and I'm not surprised as they always treated Dad and us family members like family of their own. Staff are always helpful and often went above and beyond their roles. I feel that Dad passed away here at Brabourne happy.
Reply from Julie Ness, Marketing at Brabourne Care Centre

We offer you peace and comfort at this sad time and thank you for your kind words. It is our privilege to have been able to care for your dad, respecting his choices and supporting your family throughout his final months. He will be greatly missed by us all.

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Review from D R (Son-in-law of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An efficient operation. Good staff, kind and caring. Food good. Altogether a reliable and welcoming place to be.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments which I'll share with our team.

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Review from C N (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for two months. The staff are caring and understanding. Always there if you need them. Mum feels safe and is getting used to the new way of living. They have good facilities, including being able to have hair cuts and feet treated. Three meals a day. Mum can struggle with food
sometimes as she does not eat fish or lamb. They will always try to cater when they can. Mum receives her medication and is treated for her ailments. The home has a good well-being team with activities every day. This is very beneficial to residents. Mum has not taken everything up yet, as losing sight in one eye has caused her confidence to go.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments, I'll pass them on to the team.

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Review from Martin S (Son of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just wanted to say a big thank you to your team for the support and care you are providing my parents - both were recently offered placements at Brabourne Care Centre. All of your staff are friendly, caring and compassionate. This has been a huge relief to our family, knowing and seeing that our parents
are receiving exactly the right care they now need. Keep up the fantastic work. It is very much appreciated.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments, it is our privilege to care for your parents and we are delighted to welcome them to our Opus Care family.

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Review from V M (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I researched quite a few nursing homes in the Ashford, Kent area. I selected a few to visit based on reviews, facilities, locality and staff from brochures and websites.
Brabourne Care Centre was visited prior to Mum being admitted for nursing care, All staff, reception, caretakers, nursing, care staff
and catering staff, are approachable, friendly and knowledgeable. Inevitably, it took a few weeks for Mum to settle completely but now Mum is so well cared for, content, safe and relaxed. I have no concerns in recommending Brabourne Care Centre to families looking for the best.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted to care for your mum. Our team will be especially thrilled to read your comments as they take great pride in all they do.

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Review from S L (Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although the overall care is satisfactory/good, there needs to be a more consistent adherence to the resident's care plans.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your review. We are pleased that you find our overall care to be good and welcome your feedback which I will share with our senior team. We are committed to working hard to continually improve our services and the experience that our residents have whilst in our care.

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Review from Pier M (Son of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the eighteen months my mother was in Brabourne Care Centre she was cared for exceptionally well. I cannot thank the staff enough for their dedication.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your review. I'll share your kind words with the team.

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Review from Martin Y (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved from hospital to Brabourne and was not walking or eating much at all. The excellent care of the home and dedicated staff have ensured progress for my mother. I am deeply appreciative of all the loving care she is receiving and help to progress. We as a family are so happy we chose Brabourne,
cannot thank them all enough.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted to care for your mother and support her progress. I'll pass your comments to the team.

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Review from Tina L (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to praise the staff who work on the dementia unit.
They have some challenging times there and all staff are calm and caring.
They need medals for the jobs they do.
I think they are all truly amazing.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words which I'll pass on to the team.

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Review from Marissa G (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Brabourne Care Centre in June 2022 initially on a short-term and eventually on a full-time basis. The team responsible for her care were excellent during some very challenging and difficult times for Mum and the family. The experience and dedication of the nurses helped give Mum
a certain amount of quality of life back as it meant we could take her out again on occasions. All of the carers, including the team providing her meals and refreshments were always caring and considerate, going out of their way to meet all of her needs, it was never too much trouble. The reception team were always welcoming and helpful and everyone supported us as the family. At no time did we feel concerned about the care Mum was receiving and we always knew she was also being catered for her specific diet. At the end, the team were very respectful and allowed Mum to pass away with dignity and respect allowing the family to be with her which was very important to us. Everyone was friendly and helpful.
Reply from Julie Ness, Marketing at Brabourne Care Centre

We are sorry for your loss, and offer peace and comfort at this sad time. Your lovely comments will be passed to the team.

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Review from Michael P (Friend of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good place. Staff very friendly, went to visit a friend and they fed me. Unbelievable.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind review, we are always happy to make friends and family feel welcome.

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Review from Dave M (Nephew of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Have been to others to visit my uncle and nowhere is as good as Brabourne Care Centre. It's so nice when the staff know what you drink and bring it to you without asking. Very impressed.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words, I'll share your comments with all the team at Brabourne.

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Review from P D (Wife of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's disease. He cannot walk now and is needing a hoist to get him out of bed and into his wheelchair. The carers look after him very well. He can experience hallucinations, dreams and confusion and they are patient with him. All the staff, carers, nurses, cleaners, and those who
provide drinks and meals acknowledge him and use his first name.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. It is our privilege to care for your husband and our team takes great pride in all they do. I'll share your comments with them all.

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Review from Gillian R (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for nearly a year before she passed away and was always treated well and was encouraged to join in all the activities. Every effort was made to make her feel included.
Reply from Julie Ness, Marketing at Brabourne Care Centre

We are sorry for your loss, it was our privilege to care for your mother, and she will be missed by the care team at Brabourne.

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Review from P L (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent 2 weeks of respite in Brabourne Care Centre in September. From the first day, I felt happy leaving her there. Every member of staff whatever their role was kind, friendly and approachable. They went out of their way to help and answer any concerns or questions we had. Mum of course was
a bit apprehensive on the first day but soon felt safe and comfortable. She told them that she wouldn't be joining in any activities but was kindly asked each day if she wanted to attend, which she appreciated. If the need arises for Mum to go into respite in the future, we would both choose Brabourne. Thank you.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your comments. It was a pleasure to care for your mum and we would be delighted to help again if needed.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Brabourne Care Centre is calculated as follows: ( (398 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 486 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 19 Sep 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brabourne Care Centre to verify any information. View our terms and conditions. Brabourne Care Centre has an Enhanced Service - more info.