Brabourne Care Centre

I have been visiting my dad at Brabourne Care Centre for around eighteen months. I have always found my dad to be happy here. Although Dad would often decline carers' attention and so therefore sometimes personal care would be delayed but that was Dad's choice and he was happy here. He loved many of the staff and I'm not surprised as they always treated Dad and us family members like family of their own. Staff are always helpful and often went above and beyond their roles. I feel that Dad passed away here at Brabourne happy.

An efficient operation. Good staff, kind and caring. Food good. Altogether a reliable and welcoming place to be.

Mum has been a resident for two months. The staff are caring and understanding. Always there if you need them. Mum feels safe and is getting used to the new way of living. They have good facilities, including being able to have hair cuts and feet treated. Three meals a day. Mum can struggle with food sometimes as she does not eat fish or lamb. They will always try to cater when they can. Mum receives her medication and is treated for her ailments. The home has a good well-being team with activities every day. This is very beneficial to residents. Mum has not taken everything up yet, as losing sight in one eye has caused her confidence to go.

I just wanted to say a big thank you to your team for the support and care you are providing my parents - both were recently offered placements at Brabourne Care Centre. All of your staff are friendly, caring and compassionate. This has been a huge relief to our family, knowing and seeing that our parents are receiving exactly the right care they now need. Keep up the fantastic work. It is very much appreciated.

Brabourne Care Centre was visited prior to Mum being admitted for nursing care, All staff, reception, caretakers, nursing, care staff and catering staff, are approachable, friendly and knowledgeable. Inevitably, it took a few weeks for Mum to settle completely but now Mum is so well cared for, content, safe and relaxed. I have no concerns in recommending Brabourne Care Centre to families looking for the best.

Although the overall care is satisfactory/good, there needs to be a more consistent adherence to the resident's care plans.

In the eighteen months my mother was in Brabourne Care Centre she was cared for exceptionally well. I cannot thank the staff enough for their dedication.

My mother moved from hospital to Brabourne and was not walking or eating much at all. The excellent care of the home and dedicated staff have ensured progress for my mother. I am deeply appreciative of all the loving care she is receiving and help to progress. We as a family are so happy we chose Brabourne, cannot thank them all enough.

I think they are all truly amazing.

Mum was admitted to Brabourne Care Centre in June 2022 initially on a short-term and eventually on a full-time basis. The team responsible for her care were excellent during some very challenging and difficult times for Mum and the family. The experience and dedication of the nurses helped give Mum a certain amount of quality of life back as it meant we could take her out again on occasions. All of the carers, including the team providing her meals and refreshments were always caring and considerate, going out of their way to meet all of her needs, it was never too much trouble. The reception team were always welcoming and helpful and everyone supported us as the family. At no time did we feel concerned about the care Mum was receiving and we always knew she was also being catered for her specific diet. At the end, the team were very respectful and allowed Mum to pass away with dignity and respect allowing the family to be with her which was very important to us. Everyone was friendly and helpful.

Very good place. Staff very friendly, went to visit a friend and they fed me. Unbelievable.

Very friendly staff. Have been to others to visit my uncle and nowhere is as good as Brabourne Care Centre. It's so nice when the staff know what you drink and bring it to you without asking. Very impressed.

My husband has Parkinson's disease. He cannot walk now and is needing a hoist to get him out of bed and into his wheelchair. The carers look after him very well. He can experience hallucinations, dreams and confusion and they are patient with him. All the staff, carers, nurses, cleaners, and those who provide drinks and meals acknowledge him and use his first name.

My mother was a resident for nearly a year before she passed away and was always treated well and was encouraged to join in all the activities. Every effort was made to make her feel included.

My mum spent 2 weeks of respite in Brabourne Care Centre in September. From the first day, I felt happy leaving her there. Every member of staff whatever their role was kind, friendly and approachable. They went out of their way to help and answer any concerns or questions we had. Mum of course was a bit apprehensive on the first day but soon felt safe and comfortable. She told them that she wouldn't be joining in any activities but was kindly asked each day if she wanted to attend, which she appreciated. If the need arises for Mum to go into respite in the future, we would both choose Brabourne. Thank you.

My mum has dementia and was living independently in her own home. She wasn't coping anymore and when she went to live at Brabourne Care Centre in February, was anxious and withdrawn, seriously underweight and refused to eat, drink, wash or socialise. Through the constant care of all the staff, she has put on some weight but more importantly, is social, relaxed and joins in all the activities. Her whole demeanour and quality of life have turned 180 degrees. I am so grateful to all the staff for the difference they have made to my mum's life and also for the support they gave me in the first few, worrying months.

Everything was so good. For the person in care and for the family and friends who visited.

My mother, who has dementia, has only been at Brabourne Care Centre a couple of months but in that time, she has thrived and I am absolutely thrilled with how well she is doing. She settled in very quickly and although she may not remember what happens from day to day because she lives in the moment, those moments are happy and she is therefore generally brighter, happier, more active and engaged. The staff are incredibly friendly, attentive and are quick and available to manage the residents' and visitors' needs. I cannot fault Brabourne, the staff are fantastic, the environment is bright, clean and homely. Thank you Brabourne.

Extremely supportive staff during my mother's residence and at the time of and after her death.

My sister and I were naturally anxious to find the right nursing home for our mum when it became necessary due to her deteriorating physical health and sadly her demising verbal capacity.

Bradbourne Care Centre was one that appeared suitable and she was transferred there on 20th December 2022. From the beginning, we were pleased with the surroundings, facilities and general atmosphere, more importantly by the fabulous, patience and care of the staff in all areas. After a period of assessment, Mum was transferred with our consent to the dementia unit where she is in the best possible environment for her and cared for by excellent staff.