Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
Review Us
9.9 98 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.

Care Provided by Brabourne Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1824
  • Self-Funded Nursing Care: from £1988
  • Self-Funded Nursing Dementia Care: from £2169
  • RESPITE Self-Funded Residential Care: from £1955
  • RESPITE Self-Funded Residential Dementia Care: from £2054
  • RESPITE Self-Funded Nursing Care: from £2218
  • RESPITE Self-Funded Nursing Dementia Care: from £2234

nursing fees plus FNC

The price(s) shown are provided by the care home. Contact Brabourne Care Centre for full pricing details and T&Cs.

Contact Brabourne Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Brabourne Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (82)
9.9

Brabourne Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 39 reviews in the last 2 years.
Over all time Brabourne Care Centre has 98 reviews.

Overall Experience
  • 79
  • 14
  • 3
  • 1
  • 1
Date Published
  • 98
  • 10
  • 22
  • 39
  • 59
Reviewer Connection to Brabourne Care Centre
  • 45
  • 13
  • 11
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 98, showing 41-60
Review from V M (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I researched quite a few nursing homes in the Ashford, Kent area. I selected a few to visit based on reviews, facilities, locality and staff from brochures and websites.
Brabourne Care Centre was visited prior to Mum being admitted for nursing care, All staff, reception, caretakers, nursing, care staff
and catering staff, are approachable, friendly and knowledgeable. Inevitably, it took a few weeks for Mum to settle completely but now Mum is so well cared for, content, safe and relaxed. I have no concerns in recommending Brabourne Care Centre to families looking for the best.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you, we are delighted to care for your mum. Our team will be especially thrilled to read your comments as they take great pride in all they do.
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Review from S L (Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although the overall care is satisfactory/good, there needs to be a more consistent adherence to the resident's care plans.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your review. We are pleased that you find our overall care to be good and welcome your feedback which I will share with our senior team. We are committed to working hard to continually improve our services and the experience that our residents have whilst in our care.
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Review from Pier M (Son of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the eighteen months my mother was in Brabourne Care Centre she was cared for exceptionally well. I cannot thank the staff enough for their dedication.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your review. I'll share your kind words with the team.
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Review from Martin Y (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved from hospital to Brabourne and was not walking or eating much at all. The excellent care of the home and dedicated staff have ensured progress for my mother. I am deeply appreciative of all the loving care she is receiving and help to progress. We as a family are so happy we chose Brabourne,
cannot thank them all enough.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you, we are delighted to care for your mother and support her progress. I'll pass your comments to the team.
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Review from Tina L (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to praise the staff who work on the dementia unit.
They have some challenging times there and all staff are calm and caring.
They need medals for the jobs they do.
I think they are all truly amazing.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind words which I'll pass on to the team.
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Review from Marissa G (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Brabourne Care Centre in June 2022 initially on a short-term and eventually on a full-time basis. The team responsible for her care were excellent during some very challenging and difficult times for Mum and the family. The experience and dedication of the nurses helped give Mum
a certain amount of quality of life back as it meant we could take her out again on occasions. All of the carers, including the team providing her meals and refreshments were always caring and considerate, going out of their way to meet all of her needs, it was never too much trouble. The reception team were always welcoming and helpful and everyone supported us as the family. At no time did we feel concerned about the care Mum was receiving and we always knew she was also being catered for her specific diet. At the end, the team were very respectful and allowed Mum to pass away with dignity and respect allowing the family to be with her which was very important to us. Everyone was friendly and helpful.
Reply from Julie Ness, Marketing at Brabourne Care CentreWe are sorry for your loss, and offer peace and comfort at this sad time. Your lovely comments will be passed to the team.
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Review from Michael P (Friend of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good place. Staff very friendly, went to visit a friend and they fed me. Unbelievable.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind review, we are always happy to make friends and family feel welcome.
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Review from Dave M (Nephew of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff. Have been to others to visit my uncle and nowhere is as good as Brabourne Care Centre. It's so nice when the staff know what you drink and bring it to you without asking. Very impressed.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind words, I'll share your comments with all the team at Brabourne.
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Review from P D (Wife of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's disease. He cannot walk now and is needing a hoist to get him out of bed and into his wheelchair. The carers look after him very well. He can experience hallucinations, dreams and confusion and they are patient with him. All the staff, carers, nurses, cleaners, and those who
provide drinks and meals acknowledge him and use his first name.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind comments. It is our privilege to care for your husband and our team takes great pride in all they do. I'll share your comments with them all.
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Review from Gillian R (Daughter of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for nearly a year before she passed away and was always treated well and was encouraged to join in all the activities. Every effort was made to make her feel included.
Reply from Julie Ness, Marketing at Brabourne Care CentreWe are sorry for your loss, it was our privilege to care for your mother, and she will be missed by the care team at Brabourne.
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Review from P L (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent 2 weeks of respite in Brabourne Care Centre in September. From the first day, I felt happy leaving her there. Every member of staff whatever their role was kind, friendly and approachable. They went out of their way to help and answer any concerns or questions we had. Mum of course was
a bit apprehensive on the first day but soon felt safe and comfortable. She told them that she wouldn't be joining in any activities but was kindly asked each day if she wanted to attend, which she appreciated. If the need arises for Mum to go into respite in the future, we would both choose Brabourne. Thank you.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your comments. It was a pleasure to care for your mum and we would be delighted to help again if needed.
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Review from A T (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and was living independently in her own home. She wasn't coping anymore and when she went to live at Brabourne Care Centre in February, was anxious and withdrawn, seriously underweight and refused to eat, drink, wash or socialise. Through the constant care of all the staff, she has
put on some weight but more importantly, is social, relaxed and joins in all the activities. Her whole demeanour and quality of life have turned 180 degrees. I am so grateful to all the staff for the difference they have made to my mum's life and also for the support they gave me in the first few, worrying months.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind comments. Our team will be delighted to read them and are pleased your mum has settled in so well. Thank you for trusting her to our care.
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Review from Jannette G (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was so good. For the person in care and for the family and friends who visited.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for taking the time to send your review, we are delighted that you were so happy with our service.
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Review from Melise B (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has only been at Brabourne Care Centre a couple of months but in that time, she has thrived and I am absolutely thrilled with how well she is doing. She settled in very quickly and although she may not remember what happens from day to day because she lives in the moment,
those moments are happy and she is therefore generally brighter, happier, more active and engaged. The staff are incredibly friendly, attentive and are quick and available to manage the residents' and visitors' needs. I cannot fault Brabourne, the staff are fantastic, the environment is bright, clean and homely. Thank you Brabourne.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you, we are delighted to welcome your mother to our home and so pleased that she has settled in so well.
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Review from Sally M (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely supportive staff during my mother's residence and at the time of and after her death.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for taking the time to send a review, it means so much to the team. It was our privilege to care for your mother and to be there for you in difficult and sad times.
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Review from Debbie F (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were naturally anxious to find the right nursing home for our mum when it became necessary due to her deteriorating physical health and sadly her demising verbal capacity.


Bradbourne Care Centre was one that appeared suitable and she was transferred there on 20th December 2022. From

the beginning, we were pleased with the surroundings, facilities and general atmosphere, more importantly by the fabulous, patience and care of the staff in all areas. After a period of assessment, Mum was transferred with our consent to the dementia unit where she is in the best possible environment for her and cared for by excellent staff.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind words. We are privileged to care for your mum and welcome you all to our extended Opus Care family.
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Review from John H (Son of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum got over her initial fear of going into a care home, she would tell anyone who visited that the staff were always very kind and do everything they could to help her and everything was so clean. Mum made some good friends in the home and when she passed away, the staff included us in their kindness
and helpfulness.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you so much for your kind words, which mean a great deal to all the staff that cared for your mum. It was our pleasure to look after her and to provide her with the comfort and companionship she enjoyed so much. We send our heartfelt condolences to you and your family.
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Review from Karima F (Stepdaughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my dad had to go into long-term care last month for nursing care (dementia), he has settled so well. The staff are fantastic. One staff member, in particular, is amazing and keeps us up to date and I cannot fault any of the staff, they are always so welcoming and offer drinks and cakes, daily.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind comments. We appreciate you taking the time to share your views.
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Review from Carole H (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who had dementia, entered this care home from hospital. She was confused, upset, agitated and frightened and resistant to any personal care. She soon relaxed and told us she was happy and felt safe. She made it obvious she liked and trusted the staff. My sister visited almost every day. Mum
was always clean and well-dressed. All the staff were always friendly and welcoming. Mum sadly died unexpectedly, just after Christmas. Our family were so pleased that she was allowed her final hours in a place she felt safe, with people she knew and trusted. Thank you.
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for your kind words. We'll pass your comments on to the team, who will be touched to know that their care has helped support the wider family too. It has been our privilege to have cared for your mother.
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Review from Katherine N (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I do not have any comparison - my mother was well looked after and occupied during the day. She appeared clean and well-dressed. She was not lonely and appeared to enjoy the company of staff and other residents. The well-being team enabled her to communicate with me (her daughter) several times
a week. I could only be with her occasionally but it was always a positive experience. She was stimulated by staff and activities
Reply from Julie Ness, Marketing at Brabourne Care CentreThank you for taking the time to send in your review., our care team will appreciate your kind words.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Brabourne Care Centre is calculated as follows: ( (401 Excellents x 5) + (58 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 463 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (6)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

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Indu Venugopal

Job Title: Group Clinical Lead

Indu is an experienced clinical practitioner in the community care, currently serving as the Group Clinical Lead overseeing Clinical Governance at Opus Care Limited. She brings over 18 years of progressive experience in advancing quality, compliance, and innovation across health and social care. She is an accredited Tissue viability champion, Infection control lead, Trained Mental Health first Aider, Safeguarding lead and served as a Trusted Nurse Assessor for Pathway 3 beds at Maidstone and Tunbridge wells NHS, where she has collaborated closely with NHS partners to deliver safe, seamless step-down care.

Renowned for her unwavering commitment to clinical excellence, Indu has successfully steered many reputed care services through rigorous CQC inspections with Outstanding rating outcomes, raised care standards, and led transformative quality improvement programmes. Indu’s reputation as an innovative leader is further underscored by her creative intergenerational care initiative and this pioneering model, celebrated nationally, and featured in publications including the Daily Mail, has been acclaimed for its profound social impact and its ability to bridge generations through shared care.

Currently, Indu is extending her leadership journey through a Level 7 HR- Senior People Professional Apprentice. This academic pursuit reflects her vision for strategic leadership, workforce development, and the cultivation of resilient healthcare systems. Her professional affiliations include the Royal College of Nursing, the Society of Tissue Viability, Gold Standards Framework, Dementia Friends organisation and the Kent Acquired Brain Injury Forum.

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Petko Gestov

Job Title: Residential and Dementia Lead

Petko is a values-driven leader and people strategist with more than 15 years’ experience across health and social care, specialising in dementia care, team leadership and cultural transformation. At OPUSCARE, he shapes strategic workforce and care practices, leading initiatives focused on leadership mentoring, equality and inclusive team development. Widely recognised for his reflective and empowering leadership style, he is committed to building psychologically safe, high-performing teams where both residents and colleagues feel valued and supported. Alongside his leadership role, Petko is currently completing a Level 7 Senior People Professional apprenticeship and is working towards Chartered Fellow status with the CIPD.


Petko has overseen service improvements and care quality developments, embedding structured quality frameworks and people-centred initiatives that enhance team wellbeing and the lived experience of residents. He is the architect of OPUSCARE’s Trainee Community Leads programme, a leadership pathway designed to nurture internal talent, strengthen operational capability and align values-based behaviours with outstanding care delivery. Drawing on coaching, mentoring and organisational behaviour theory, he supports teams to navigate change, strengthen inspection readiness and embed reflective supervision into everyday practice. At the heart of his work lies a deep commitment to equity, dignity and excellence in dementia care, underpinned by his belief that exceptional care is achieved when curiosity, kindness and strategic leadership come together to help people truly thrive.

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Daniella Birgauanu

Job Title: Compliance Lead

As Compliance Lead at Opus Care Limited, Daniela brings over a decade of experience within the health and social care sector, having begun her career in 2013 and steadily progressed through a variety of roles across both residential and nursing care settings.


Since stepping into the Compliance Lead role in 2019, Daniela has been instrumental in supporting high standards of care, ensuring regulatory compliance, and promoting best practice across services. With a strong background in management, she developed a comprehensive understanding of operational challenges and quality assurance within care environments.
Her hands-on experience across care settings, combined with a commitment to continuous improvement, enables her to effectively guide teams, uphold compliance standards, and contribute to the delivery of safe, person-centred care.

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Tina Tappenden

Job Title: Wellbeing Lead Joined: 2001

Tina has over 25 years of dedicated service within Opus Care and leads the delivery of high-quality, person-centred wellbeing teams across our services. Beginning her journey through direct resident engagement, she has built a strong foundation in creating meaningful relationships and understanding individual needs.
As Wellbeing Lead, Tina has been involved with developing and implementing our enhanced wellbeing planners, ensuring activities are purposeful, inclusive, and tailored to each resident’s life history, preferences, and abilities. Her approach supports engagement, independence, and a strong sense of identity, embedding wellbeing into everyday care.
Tina’s leadership has contributed to achieving the Gold Standard Dementia Accreditation at Folkestone Care Centre, reflecting her commitment to excellence in social engagement for our service users and best practice.
She is recognised for fostering a warm, inclusive environment where residents feel valued, connected, and supported, demonstrating Opus Care’s commitment to being Caring, Responsive, and Well-led.

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David Rowland

Job Title: Group Head Chef

David brings over 20 years of culinary expertise, with 15 years in leadership roles across hotels, fine dining, and hospitality settings. Having progressed from Sous Chef to Group Head Chef within Opus Care, he now leads the catering provision across both homes, ensuring consistently high standards in quality, nutrition, and dining experience.
David works closely with his Head Chefs and trusted suppliers to deliver fresh, well-balanced, and beautifully presented meals, with a strong focus on choice, seasonality, and quality ingredients. His leadership ensures that dining is not only nutritious, but also something residents genuinely look forward to each day.
At the heart of David’s approach is a commitment to truly knowing each resident. He takes pride in creating personalised menus that reflect individual tastes, preferences, and dietary needs—ensuring every meal feels familiar, enjoyable, and meaningful.
Known for his warm personality and engaging presence, David plays an active role in celebrations, themed dining experiences, and special occasions, helping to create a welcoming, vibrant atmosphere where food brings people together.

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