Brabourne Care Centre

209 Hythe Road, Willesborough, Ashford TN24 8PL
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9.8 87 Reviews
  • Brabourne Care Centre, Ashford
Brabourne Care Centre opened in 2006 and provides bespoke care packages for a range of needs from residential and dementia to convalescent and end-of-life care.

Facilities include lounges and en-suite rooms and a well established garden, where residents are encouraged to enjoy their independence and make the most of every day.

The team respond to the changing physical, personal and social needs of residents. By taking time to get to know each resident, staff are able to deliver person-centred care as well as create opportunities to meet like-minded people and make new friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Brabourne Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Number of floors: 3

Room Information

  • Single Rooms (82)

Brabourne Care Centre Reviews (87)

9.8

Brabourne Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 41 reviews in the last 2 years.
Over all time Brabourne Care Centre has 87 reviews.

Overall Experience
  • 69
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  • 3
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Date Published
  • 87
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Reviewer Connection to Brabourne Care Centre
  • 40
  • 11
  • 11
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from A T (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and was living independently in her own home. She wasn't coping anymore and when she went to live at Brabourne Care Centre in February, was anxious and withdrawn, seriously underweight and refused to eat, drink, wash or socialise. Through the constant care of all the staff, she has
put on some weight but more importantly, is social, relaxed and joins in all the activities. Her whole demeanour and quality of life have turned 180 degrees. I am so grateful to all the staff for the difference they have made to my mum's life and also for the support they gave me in the first few, worrying months.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. Our team will be delighted to read them and are pleased your mum has settled in so well. Thank you for trusting her to our care.

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Review from Jannette G (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was so good. For the person in care and for the family and friends who visited.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to send your review, we are delighted that you were so happy with our service.

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Review from Melise B (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has only been at Brabourne Care Centre a couple of months but in that time, she has thrived and I am absolutely thrilled with how well she is doing. She settled in very quickly and although she may not remember what happens from day to day because she lives in the moment,
those moments are happy and she is therefore generally brighter, happier, more active and engaged. The staff are incredibly friendly, attentive and are quick and available to manage the residents' and visitors' needs. I cannot fault Brabourne, the staff are fantastic, the environment is bright, clean and homely. Thank you Brabourne.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, we are delighted to welcome your mother to our home and so pleased that she has settled in so well.

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Review from Sally M (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely supportive staff during my mother's residence and at the time of and after her death.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to send a review, it means so much to the team. It was our privilege to care for your mother and to be there for you in difficult and sad times.

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Review from Debbie F (Son of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were naturally anxious to find the right nursing home for our mum when it became necessary due to her deteriorating physical health and sadly her demising verbal capacity.


Bradbourne Care Centre was one that appeared suitable and she was transferred there on 20th December 2022. From

the beginning, we were pleased with the surroundings, facilities and general atmosphere, more importantly by the fabulous, patience and care of the staff in all areas. After a period of assessment, Mum was transferred with our consent to the dementia unit where she is in the best possible environment for her and cared for by excellent staff.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. We are privileged to care for your mum and welcome you all to our extended Opus Care family.

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Review from John H (Son of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum got over her initial fear of going into a care home, she would tell anyone who visited that the staff were always very kind and do everything they could to help her and everything was so clean. Mum made some good friends in the home and when she passed away, the staff included us in their kindness
and helpfulness.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you so much for your kind words, which mean a great deal to all the staff that cared for your mum. It was our pleasure to look after her and to provide her with the comfort and companionship she enjoyed so much. We send our heartfelt condolences to you and your family.

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Review from Karima F (Stepdaughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my dad had to go into long-term care last month for nursing care (dementia), he has settled so well. The staff are fantastic. One staff member, in particular, is amazing and keeps us up to date and I cannot fault any of the staff, they are always so welcoming and offer drinks and cakes, daily.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments. We appreciate you taking the time to share your views.

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Review from Carole H (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who had dementia, entered this care home from hospital. She was confused, upset, agitated and frightened and resistant to any personal care. She soon relaxed and told us she was happy and felt safe. She made it obvious she liked and trusted the staff. My sister visited almost every day. Mum
was always clean and well-dressed. All the staff were always friendly and welcoming. Mum sadly died unexpectedly, just after Christmas. Our family were so pleased that she was allowed her final hours in a place she felt safe, with people she knew and trusted. Thank you.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words. We'll pass your comments on to the team, who will be touched to know that their care has helped support the wider family too. It has been our privilege to have cared for your mother.

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Review from Katherine N (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I do not have any comparison - my mother was well looked after and occupied during the day. She appeared clean and well-dressed. She was not lonely and appeared to enjoy the company of staff and other residents. The well-being team enabled her to communicate with me (her daughter) several times
a week. I could only be with her occasionally but it was always a positive experience. She was stimulated by staff and activities
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to send in your review., our care team will appreciate your kind words.

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Review from Sarah B (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home with amazing staff. They looked after my mum who was in rehabilitation. They also took great care in looking after ourselves too. They made us feel very welcome and couldn't do enough to help us all. One staff member, in particular, was amazing, making sure we were well looked after
with plenty of tea and cake! Every single staff member played a massive part in making my mum's stay, a home-from-home experience.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your lovely comments. It was a pleasure to look after your mum. We would be delighted to help again if needed.

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Review from Pam G (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the care of Brabourne for eight years until she sadly passed away in July. Throughout her time at Brabourne, she was very well cared for and always clean and well groomed. In her early years at Brabourne, she enjoyed time in the lounge with friends she made, finding an interest in new
hobbies and always loved to participate in the entertainment provided. When covid arrived it was a challenging time for staff, residents and family, but Brabourne did absolutely the very best they possibly could in such difficult circumstances. Spending eight years at Brabourne, Mum got to know many of the staff really well and was lucky enough to have continuity of care throughout her time there, with many of the same staff caring for her from the day she arrived until the day she sadly passed away. During Mum's last few days the staff were very kind to my brother and me, helping to guide us through such a difficult time and showed true compassion and care. Thank you to all at Brabourne.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind and thoughtful words, which we appreciate all the more at this difficult and sad time for you and the family. It was our privilege to care for your mum for 8 years, she will be sadly missed. We are here to support you over the coming weeks and months. If you need us, please feel able to drop by at any time.

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Review from David B (Son of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum suffers from Alzheimer's, late-onset and we needed to find her some respite care whilst taking a family break. Brabourne Care team were fantastic and carefully and compassionately guiding us through the whole process. Mum was made to feel welcome and settled with ease. The professional nursing and
level of care she needed was tailored exactly to her individual requirements. I would have no hesitation in recommending Brabourne Care Centre and will be forever grateful.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind comments, our team will be delighted to read them. We hope we are able to welcome your mum back for another visit and to support the family at anytime you need us.

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Review from M O (Wife of Resident) published on 4 July 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could leave zero stars I would. Staff and management have no intentions to honour their policies or promises to right wrongs. The most vulnerable patients lives put at risk due to staff failing to answer buzzer, the excuse offered by management "a power cut" which is more alarming as it happened
all day every day. Allowing patients with compromised mental capacity to choose and eat totally inappropriate meals for their dietary needs. I requested several times a complaints form and was finally sent what looked like a primary school child's homework, ridiculously unprofessional for serious issues. Family members attended a meeting with management but came away with nothing but lame excuses.
Reply from Genieve Rodrigues, Care Home Manager at Brabourne Care Centre

We are deeply sorry that you feel this way, we continually strive to achieve first-class care for all our residents. A thorough investigation has been undertaken by both the Regulatory and Local Authorities and this has been concluded to their satisfaction. Again, I can only apologise for the distress caused across the various hospital/care establishments that you encountered and offer my reassurance that we work hard to continually learn and improve.

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Review from Archibald G (Respite Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all very caring and were so helpful at all times. The food was excellent and very plentiful. The staff were always on hand because I was wheelchair-bound most of the time.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for taking the time to provide a review and for your lovely comments which will mean so much to all the Opus Care team.

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Review from L G (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother moved to Brabourne Care Centre in April 2022 for end of life care. We are very happy that she spent her last three weeks there. The staff were very welcoming and caring to our mother as well as to us, her family. She was always clean and well taken care of. The staff members communicated
clearly with us and our mother, who also had dementia. When we realised that it was near the end for our mother, they allowed family members to be with her around the clock, so we were there in the final moments. We are very grateful to Brabourne Care Centre and their staff.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you so much for taking the time to write your review, whilst grieving the loss of your mother. We were privileged to spend time with your mum and your family and we thank you for trusting her into our care. She will be sadly missed.

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Review from C J (Wife of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
What I really appreciated at Brabourne Care Centre was the availability, the support and the kindness of the leading staff for both the resident and the resident’s family. They do their very best to keep the family informed, involved and to accommodate the resident’s needs. That is so much appreciated.
The carers are also very nice, very helpful and very respectful toward the residents. They take their time and are very calm with everyone. The bedroom is kept very clean and the newly refurbished lounge and dining room make the residents feel positive, relaxed and at home.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for your kind words and thoughtful review. We like to work in partnership with families and place emphasis on keeping everyone fully informed. Our staff will really appreciate your positive comments on the care we provide and the homely environment we offer, thank you again.

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Review from M C (Wife of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is a resident in Brabourne Home. I have found that my husband is well looked after and cared for by all the staff, who are most helpful when I need help and advice. This is my husband's second stay and I have been self-funding with the hope of him becoming a permanent resident with the help
of the government, in your facility.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it's a pleasure to care for and support your husband. We welcome you all to our extended family, both now and again in the future.

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Review from Celia C (Sister-in-law of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home very warm and friendly. Clean and smelling very nice. The staff are very good and caring and very helpful. Would really recommend to friends and family.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you, it means so much to the team to hear your kind words. We strive to provide the best care and companionship to our lovely residents and providing a comfortable setting is an important aspect of all we offer.

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Review from D W (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was settled in very quickly. Our major concern was Mum's care. The staff are just lovely and we feel Mum is treated with dignity and respect and the staff are kind to Mum. The home is an hour at least drive, however, no way would we move Mum closer, as the care and kindness are our major priority.
Thank you, Brabourne.
Reply from Julie Ness, Marketing at Brabourne Care Centre

Thank you for entrusting your mum into our care, it's lovely to hear she has settled in so well and it will mean so much to the team to hear your kind words.

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Review from John H (Husband of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The delivery of medication to patients seems a bit erratic, especially in the evenings and the night staff have a poor understanding of English, to be able to understand the needs of a vulnerable patient.
Reply from Julie Ness, Marketing at Brabourne Care Centre

We're sorry that you feel we have fallen short on delivering the first-class care that we aim for and pride ourselves on. We would welcome the opportunity to discuss your experiences and undertake a thorough review. All our staff are highly trained and speak English to the required British standards, again we are sorry if an incident has led you to doubt this, and we would welcome more insights into the occasions you mention. If you can discuss the specifics directly with us, we are always willing to listen and learn. Offering the highest quality of care for our elderly residents is our passion.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Brabourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Brabourne Care Centre is calculated as follows: ( (398 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 486 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brabourne Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 19 Sep 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a modern, purpose built environment. It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brabourne Care Centre to verify any information. View our terms and conditions. Brabourne Care Centre has an Enhanced Service - more info.