Firtree House

30 St James Road, Tunbridge Wells TN1 2JZ
Review Us
9.4 58 Reviews
  • Firtree House, Tunbridge Wells
Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents are welcome to personalise their rooms with small pieces of furniture to make it feel more like home.

The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. They take the time to get to know each resident, organising a range of trips, activities and social events.

This specialist training also equips the chefs and kitchen team with the skills and knowledge to cook and present food in such a way to offer a positive dining experience for residents living with dementia and/or dysphagia.
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Care Provided by Firtree House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1548
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1550
The price(s) shown are provided by the care home. Contact Firtree House for full pricing details and T&Cs.

Contact Firtree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Firtree House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jackie Cullip (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (41)

Visiting

  • Firtree House operates an open door visiting policy. Family and friends are always welcome and can see their relatives and loved ones as often as they wish.

Firtree House Reviews (58)

9.4

Firtree House has a Review Score of 9.4 (9.405) out of 10, based on 10 reviews in the last 2 years.
Over all time Firtree House has 58 reviews.

Overall Experience
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Review from Jacqui K (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional day at the Chinese New Year celebrations. The management and staff were so helpful and made today very special. The entertainment was brilliant, and the food was absolutely delicious. Thank you all for a wonderful day, as always.
Reply from Rowen Campbell, on behalf of the team at Firtree HouseWe're so glad to hear you enjoyed our Chinese New Year festivities! We appreciate you taking the time to write us a review and share your feedback. Please let us know if we can ever do anything else to help.
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Review from Jeanne C (Wife of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Valentines day was excellent.
Chinese New Year was excellent.
The activities they put on have all been very good. The staff do a brilliant job.
Reply from Rowen Campbell, on behalf of the team at Firtree HouseThank you for your feedback on the activities at Firtree House, and for taking the time to share your opinions with this review. If there are any activities you would like to see added to the programme, do let us know.
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Review from A G (Resident) assisted by family/friend published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely place here, and I am very happy. I live for the activities here as they are wonderful. We are always doing something. All the carers are lovely, and they will do anything you want them to. It's a wonderful place to be.
Reply from Rowen Campbell, on behalf of the team at Firtree HouseWe're delighted to have you with us and so pleased to see you happy and such a big part of our Firtree family. We really appreciate your feedback. Just let us know if there is ever anything else you need.
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Review from T S (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Firtree for just over a year and a half now. I have lived abroad for some of this time during which the manager has been exceptional. Always keeping me informed on mum and any health issues she has had. My mum is extremely happy and contented, loves each day and so looks forward to
the activities - i cannot think of a more home from home than Firtree.
Reply from Stuart Lamacraft, on behalf with the team at Firtree HouseThank you for sharing your experience. We're delighted to hear that your mum is so happy and settled at Firtree, and that you've felt supported and well informed even while living abroad. Knowing she looks forward to each day and enjoys the activities means a great deal to the whole team.
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Review from S K (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very difficult decision to place my dear mum into Firtree House and I had always assured her this wouldn't happen, but sadly after my dad passed away last year her health deteriorated and wasn't safe for her to be at home. I am fairly pleased with her care, sadly she's not happy with her new
room as she has no bathroom and has to use a commode. I have spoken to staff about this but unfortunately at the moment there isn't a room available with a bathroom.
Reply from Stuart Lamacraft, on behalf of the team at Firtree HouseThank you for taking the time to share your experience. We appreciate how difficult this decision must have been for you and understand your concerns about your mum's room and bathroom facilities in the original part of the house. Please be assured that the team will continue to support her with dignity and comfort. Your feedback is valued, and we're grateful for your trust during such a challenging time.
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Review from Aimee T (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for two years now and I'm very grateful for the time she has spent here - the manager is very approachable and always happy and willing to help. And all staff are lovely - kind and helpful. The home has a comfortable atmosphere and the events they put on are fantastic.
Reply from Stuart Lamacraft, on behalf of the team at Firtree HouseThank you for sharing your feedback. We're so pleased to hear that your mother has been well supported over the past two years and that you've found the manager and team approachable and kind. It's lovely to know the atmosphere and events have made her time here enjoyable - your appreciation is very much valued.
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Review from Susan A (Relative of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This really is a wonderful home. Yes the building is old, but the staff? OMG, they are so caring.
I'm an infrequent visitor to my ex husband who lives here.
ALL the staff I encounter on my way through corridors, ask me how I am and remember me. I'm always astonished.
The care for Alan has been
exemplary. (He's been, I've got to say, brought back from 'near death', through their nursing care). Unbelievable care.
No money could provide more..
Reply from Stuart Lamacraft, on behalf of the team at Firtree HouseThank you for sharing such a powerful and thoughtful review. It means a great deal to hear how consistently caring and attentive the team have been, both to your ex-husband and to you as a visitor. Your words about the nursing care and the personal warmth you experience will be deeply appreciated by everyone here.
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Review from Ben D (Son of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What immediately stands out at Firtree - the staff hold their heads up. Ready to engage, keen to help, look you in the eye. Always with a smile. Prior to arriving at Firtree, our experience of care homes taught us to expect a battle. We've had none of this at Firtree. It's refreshing to talk things
though in a calm and measured manner, knowing the appropriate actions will be carried out. We chat with the staff with great warmth from both sides, although the staff remain utterly professional.


My dad's care is attentive, for which he is appreciative. He is content and is thankful of the efforts from all concerned. My mum, a regular visitor, is adamant should she ever need admission to a nursing home, she's going to Firtree! The daily activities the home offers residents exceed expectations. Big events are hosted every month or so, with families invited - again, expectations exceeded, so no surprise there's a big turnout. Management and staff are key. Amazing place, well done Firtree.

Reply from Home Manager, Home Manager at Firtree HouseThank you so much for your amazing feedback, it has made our day! We're so thrilled to know that our team's dedication has made such an impact on you and your family. We're sorry that you've all had such a difficult time with your dad's care in the past, but we're honoured to have helped him on a new journey and his gratitude means the world to us! Your family are cherished members of our community and, should she ever need care, your mum would certainly be welcomed with open arms! Thank you again for your absolutely heartwarming review, your trust in our team means so much to us!
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Review from S J (Resident) assisted by family/friend published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody was kind and helpful comfortable room and good facilities.
Reply from Home Manager, Home Manager at Firtree HouseOn behalf of the Firtree team, we would like to thank you for your feedback.
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Review from V L (Sister-in-law of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has improved since being here. She is doing more activities and we have noticed that all the staff are involved with what is happening to her. This makes her interact with others a lot more.
Reply from Home Manager, Home Manager at Firtree HouseThank you for your review and positive comments regarding your sister-in-law, at our homes the team work hard to deliver high standards of quality care at all times and it's great to hear the positives outcomes. Your feedback will be shared with the team.
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Review from A H (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a traumatic move - home to the hospital to Firtree House. My Mother had deteriorated and was bedbound. However, the care received at the home was very good and she improved considerably - although still bedbound. The staff has always been very kind to Mum and me. From the managers to the care
staff, they were friendly, talked about Mum, and looked after her well. She was always kept clean and they took time when feeding her.
Reply from Home Manager, Home Manager at Firtree HouseMany thanks for taking the time to leave us a review and for your kind words about our home, the care your Mother received, and the team at Firtree House. Your feedback will be shared with the team.
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Review from K R (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was only there for 3-4 days. She was transported to the care home on a Monday, and was alert and aware of her surroundings, as told to me by the nurse on duty at the time.
I saw her Tuesday, and she was almost completely unresponsive. Eyes closed. The only movement she made was to wipe her
mouth after coughing up phlegm if I placed a tissue in her hand.
Wednesday, bedridden but slightly more with it, she told me she had to wet herself because she couldn't make anyone hear her. I asked staff to provide a way for her to call for assistance.
Thursday, I saw she had been given a box on the table beside her bed, which she couldn't see or reach. I found someone to help, who brought a cord to attach to the box with a button she could press with her thumb to call for assistance.
She died later that evening.
The bouquet my daughter sent from Canada, which arrived Tuesday, had been placed in a vase just hours before she died.
People were kind but I felt their care was substandard.
Reply from Home Manager, Home Manager at Firtree HouseWe are very sorry for your loss and would again like to share our deepest condolences. We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.
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Review from John E (Son of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very well looked after and happy at Firtree House. I cannot fault the excellent care by all the staff who treated my mother with dignity, good care and plenty of activities on hand. Her room was always kept clean and she enjoyed the meals at Firtree. Relatives were made to feel welcome.
A big thank you to everyone at Firtree from the family.
Reply from Home Manager, Home Manager at Firtree HouseThank you John for taking the time to leave us a review and for your lovely comments about our home, team and the care your mother received at Firtree House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from C J (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Firtree House Nursing Home for two to three weeks now and has settled really well. She is much better cared for, cleaner, well-kept and well looked after. She is joining in activities and seems much happier all around. She has her glasses, dentures, looks clean and washed. The staff
are great and very caring and have taken on some things I wanted going for Mum like washing her hair more regularly. Very happy.
Reply from Home Manager at Firtree HouseThank you for your review and positive comments regarding Firtree House and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. Your feedback will be passed on to the team.
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Review from M B (Respite Resident) assisted by family/friend published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care and very friendly staff.
Reply from Home Manager, Home Manager at Firtree HouseWe would like to thank you for your kind words which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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Review from Helen R (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother was in the home from January until September when she peacefully passed away.
The staff were outstanding, so professional and caring. The only downfall was we did have quite a few issues with the room and although these were brought to the management's notice, nothing was done until it was
put in writing.
Reply from Home Manager at Firtree HouseWe pride ourselves on the resident experience and are sorry that, on this occasion, you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we understand that our home manager has been in touch to resolve the issue.
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Review from Ashley B (Grandson of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The guys at Firtree House Nursing Home made it such a loving and caring environment. All of her wants and needs were always met with a positive response.
The facilities need a little bit of an update but I always found it satisfactory. There are a few people that work there that are a true credit
to the home.
Reply from Home Manager at Firtree HouseAshley, thank you for your lovely comments. The care and services we deliver, as a team, to those living in our communities and their families are extremely important to us. Your feedback will be shared with the team.
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Review from W L (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was placed here to recover from a broken shoulder from hospital. She was reluctant to begin with but staff were really good with her and really lovely. Care was of a good standard. The enrichment provided was a lovely touch and helps with boredom. Communal areas are well looked after and appealing
food was good and nutritional and plentiful.
Reply from Home Manager at Firtree HouseThank you for your lovely comments and recognition of the team at Firtree House. Your mum was a joy to care for. Your comments will be passed on to the team.
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Review from Gill S (Niece of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the care that our aunt received during her time at Firtree House. Every single member of staff that we met was kind, helpful and supportive. Nothing was ever too much trouble. During our aunt's final few days, not only did we appreciate the care given to her, but we were overwhelmed
by the care and support given to us as well. Our grateful thanks to all concerned.
Reply from Home Manager, Home Manager at Firtree HouseThank you, Gill, for your kind words and recognition of the team at Firtree House. We are really sorry for your loss; the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Melanie M (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home itself is scruffy. Needs a lick of paint and modernisation.
However, the staff and auxiliary staff were amazing. Could not fault them, kind, caring and compassionate. They gave my mum dignity and respect.
Reply from Home Manager, Home Manager at Firtree HouseThank you Melanie for taking the time to leave us a review and for your lovely comments and recognition of the team at Firtree House. We value feedback to enable continuous improvement and we are in the process of updating some rooms. Thank you again for your comments which have been shared with the team.
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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Firtree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Firtree House is calculated as follows: ( (91 Excellents x 5) + (16 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Firtree House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Jackie

Jackie Cullip

Job Title: Home Manager Joined: 2009

Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home tick.


I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel.


My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.


I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.

Frequently Asked Questions about Firtree House

What types of Care is Firtree House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Firtree House have?

There are 41 Single Rooms.

What are the Facilities & Services at Firtree House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Firtree House to the centre of Tunbridge Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Firtree House to verify any information. View our terms and conditions. Firtree House has an Enhanced Service - more info.