Firtree House Care Home with Nursing

30 St James Road, Tunbridge Wells TN1 2JZ

Firtree House Care Home with Nursing, Tunbridge Wells, Kent
Firtree House Care Home with Nursing, Tunbridge Wells, Kent
Firtree House Care Home with Nursing, Tunbridge Wells, Kent

Firtree House Care Home with Nursing has strong community links and welcomes both short and long-term nursing care needs, situated a short distance from the centre of Tunbridge Wells.

Firtree House is an attractive property that was sympathetically converted and extended into a care home in the 1960's, since its conversion the home has undergone a major refurbishment plan and now provides an attractive, safe and stable environment in which staff and residents are actively involved in the day to day decision making of the home.

This attractive period property provides a choice of single or companion bedrooms, many of which have en suite facilities. All bedrooms are individually decorated and comfortably furnished, and residents are welcome to personalise their rooms with the addition of personal mementos and small pieces of furniture to ease the transition of the move into a care home.

Group: Caring Homes Group

Person in charge: Jackie Cullip (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Firtree House Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 11 Dec 2017

Please call 0808 223 5503 or email enquiries@caringhomes.org for further information on the current Bed Vacancies at Firtree House.

Reviews

9.1 Firtree House Care Home with Nursing has a Review Score of 9.1 (9.052)

The Review Score of 9.1 (maximum of 10) for Firtree House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Firtree House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.552 for Firtree House Care Home with Nursing is calculated as follows: ( (94 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Firtree House Care Home with Nursing is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Firtree House Care Home with Nursing?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Firtree House Care Home with Nursing

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

I have found all the staff at Firtree House very kind and caring to my sister, and also the manager is lovely. I visit my sister most days and the manager always makes sure I have a lunch with my sister. Everyone at Firtree House is helpful and they all get on so well.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Firtree House Care Home with Nursing is a well run and spacious home with a choice of rooms and garden for my mother to sit in. Her room is large and in a quiet area of the home.

How likely would you be to recommend Firtree House Care Home with Nursing? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In my opinion, the care provided for my mother is as I have indicated below. Lately, there has been quite a turnover of staff which leads to feelings of insecurity and sadness with the constant change over of staff. The area of weakness, in my opinion, is in the organisation of activities which appear to be dwindling. In my opinion, this is the one area Firtree standards slip which is a shame in what is otherwise a good home. Staff are good, friendly, caring people. Unfortunately, don't seem to have the time to sit and chat with my mum for say 5-10 minutes, which leaves her lonely and bored.

How likely would you be to recommend Firtree House Care Home with Nursing? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

20 months ago, my 92 year old mother was admitted to Firtree following a stay in hospital. When discharged, she was very poorly. She has been so well cared for that she is much better in herself, is happy, relaxed and feels totally safe. This is very reassuring considering she never wanted to go into a nursing home. We are absolutely delighted with her care. The management, nurses and carers are a totally dedicated team, always helpful and approachable. It is obvious the staff respect the manager who is never afraid to be "hands on". The home is friendly, welcoming, very clean and a happy atmosphere. There are never any unpleasant smells sometimes associated with nursing homes. We are so glad to have chosen Firtree instead of others visited and thoroughly recommend it.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came into Firtree House Care Home for one week's respite and I have to say my stay here was wonderful. The staff cannot do enough for you, they are friendly, caring and take time out for their busy day to make you feel welcome.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Firtree House Care Home with Nursing were exceptional. Every time I contacted them, they were helpful, friendly and very supportive and also to me and my family, a very difficult time. There was a very caring ethos at the home and I was very happy that my father was in good hands.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

My mother has been a resident of Firtree House for 2 months and I have been very impressed, with the quality of care and the dedication of the staff. The home is clean, comfortable and everyone is very pleasant and willing. They ensure my mother's needs are met and give me peace of mind that she is in a safe and secure environment 24/7.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the staff and care given to my friend very good. Very caring and helpful.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was happy here and we were very pleased wit the care and attention she was given. She was always clean and well fed and treated with respect and dignity even though I know she could be very difficult at times.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My sister has been very happy here. The staff are extremely kind and she has had wonderful care. I wish she had come here earlier.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Devoted, kind and caring staff who give so much care and love to their charges and also their families.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a family we couldn't have wished for better care and dignity of my mothers last 2 months of her life. A big thank you to you all at Firtree.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was a resident at Firtree House for 25 years. In all this time she was cared for and loved by everyone. All her needs were met extremely well and her traumatic life was made much more bearable by the kind care and attention given by all at Firtrees. My family and I have also been through some hard times and the manager and staff always found the time to support us. I can whole-heartedly recommend Firtree for the love and care that they provide.

How likely would you be to recommend Firtree House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Job Vacancies

Staff Profiles

Jackie

Jackie Cullip

Job Title: Home Manager

Joined: 2009

Description:

As Home Manager of Firtree House, I lead a professional staff team in delivering the highest standards of nursing care for up to 42 elderly people.

Having started as a Care Assistant at Firtree House over 15 years ago, and working my way up to Home Manager, I understand what makes the home tick. I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.

My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.

I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.

I live just a few miles from Firtree House and, outside work, I like to take full advantage of the rural life that the local area offers. I enjoy reading, swimming and socialising with family and friends.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Firtree House Care Home with Nursing