She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)
Great care and very friendly staff.M B(Respite Resident/Service User)
She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)
Great care and very friendly staff.M B(Respite Resident/Service User)
Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents...
Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents are welcome to personalise their rooms with small pieces of furniture to make it feel more like home.
The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. They take the time to get to know each resident, organising a range of trips, activities and social events.
This specialist training also equips the chefs and kitchen team with the skills and knowledge to cook and present food in such a way to offer a positive dining experience for residents living with dementia and/or dysphagia.
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Firtree House for full pricing details and T&Cs.
Contact Firtree House to confirm what's included and get a personalised quote:
Firtree House has a Review Score of 9.4 (9.386) out of 10, based on 10 reviews in the last 2 years.
Over all time Firtree House has 60 reviews.
My mum came to Firtree House after a period of time in hospital. The staff were brilliant with mum making her feel comfortable and part of the Firtree family. Despite her ever increasing mobility issues and personal care needs, nothing was too much trouble for my mum (or for us). Mum led a happy...
My mum came to Firtree House after a period of time in hospital. The staff were brilliant with mum making her feel comfortable and part of the Firtree family. Despite her ever increasing mobility issues and personal care needs, nothing was too much trouble for my mum (or for us). Mum led a happy and safe life at Firtree. All we can do is thank the staff for their excellent care. The simple touches like a member of staff loaning Mum an iPad to play her favourite music meant so much to her and us.
My very elderly aunt was cared for in Firtree House for about 10 weeks, until she passed away at the end of June. She was treated with kindness, compassion and respect throughout her stay. All of the staff were brilliant with her and treated her with respect. I was kept up to date with her care...
My very elderly aunt was cared for in Firtree House for about 10 weeks, until she passed away at the end of June. She was treated with kindness, compassion and respect throughout her stay. All of the staff were brilliant with her and treated her with respect. I was kept up to date with her care plan and included in any decisions. I am so pleased her last few weeks were spent in comfort.
It's a lovely place here, and I am very happy. I live for the activities here as they are wonderful. We are always doing something. All the carers are lovely, and they will do anything you want them to. It's a wonderful place to be.
It's a lovely place here, and I am very happy. I live for the activities here as they are wonderful. We are always doing something. All the carers are lovely, and they will do anything you want them to. It's a wonderful place to be.
We're delighted to have you with us and so pleased to see you happy and such a big part of our Firtree family. We really appreciate your feedback. Just let us know if there is ever anything else you need.
The activities they put on have all been very good. The staff do a brilliant job.
The activities they put on have all been very good. The staff do a brilliant job.
Thank you for your feedback on the activities at Firtree House, and for taking the time to share your opinions with this review. If there are any activities you would like to see added to the programme, do let us know.
Exceptional day at the Chinese New Year celebrations. The management and staff were so helpful and made today very special. The entertainment was brilliant, and the food was absolutely delicious. Thank you all for a wonderful day, as always.
Exceptional day at the Chinese New Year celebrations. The management and staff were so helpful and made today very special. The entertainment was brilliant, and the food was absolutely delicious. Thank you all for a wonderful day, as always.
We're so glad to hear you enjoyed our Chinese New Year festivities! We appreciate you taking the time to write us a review and share your feedback. Please let us know if we can ever do anything else to help.
Mum has lived at Firtree for just over a year and a half now. I have lived abroad for some of this time during which the manager has been exceptional. Always keeping me informed on mum and any health issues she has had. My mum is extremely happy and contented, loves each day and so looks forward to...
Mum has lived at Firtree for just over a year and a half now. I have lived abroad for some of this time during which the manager has been exceptional. Always keeping me informed on mum and any health issues she has had. My mum is extremely happy and contented, loves each day and so looks forward to the activities - i cannot think of a more home from home than Firtree.
Thank you for sharing your experience. We're delighted to hear that your mum is so happy and settled at Firtree, and that you've felt supported and well informed even while living abroad. Knowing she looks forward to each day and enjoys the activities means a great deal to the whole team.
It was a very difficult decision to place my dear mum into Firtree House and I had always assured her this wouldn't happen, but sadly after my dad passed away last year her health deteriorated and wasn't safe for her to be at home. I am fairly pleased with her care, sadly she's not happy with her...
It was a very difficult decision to place my dear mum into Firtree House and I had always assured her this wouldn't happen, but sadly after my dad passed away last year her health deteriorated and wasn't safe for her to be at home. I am fairly pleased with her care, sadly she's not happy with her new room as she has no bathroom and has to use a commode. I have spoken to staff about this but unfortunately at the moment there isn't a room available with a bathroom.
Thank you for taking the time to share your experience. We appreciate how difficult this decision must have been for you and understand your concerns about your mum's room and bathroom facilities in the original part of the house. Please be assured that the team will continue to support her with...
Thank you for taking the time to share your experience. We appreciate how difficult this decision must have been for you and understand your concerns about your mum's room and bathroom facilities in the original part of the house. Please be assured that the team will continue to support her with dignity and comfort. Your feedback is valued, and we're grateful for your trust during such a challenging time.
My mother has been here for two years now and I'm very grateful for the time she has spent here - the manager is very approachable and always happy and willing to help. And all staff are lovely - kind and helpful. The home has a comfortable atmosphere and the events they put on are fantastic.
My mother has been here for two years now and I'm very grateful for the time she has spent here - the manager is very approachable and always happy and willing to help. And all staff are lovely - kind and helpful. The home has a comfortable atmosphere and the events they put on are fantastic.
Thank you for sharing your feedback. We're so pleased to hear that your mother has been well supported over the past two years and that you've found the manager and team approachable and kind. It's lovely to know the atmosphere and events have made her time here enjoyable - your appreciation is very much valued.
The care for Alan has been...
No money could provide more..
Thank you for sharing such a powerful and thoughtful review. It means a great deal to hear how consistently caring and attentive the team have been, both to your ex-husband and to you as a visitor. Your words about the nursing care and the personal warmth you experience will be deeply appreciated by everyone here.
What immediately stands out at Firtree - the staff hold their heads up. Ready to engage, keen to help, look you in the eye. Always with a smile. Prior to arriving at Firtree, our experience of care homes taught us to expect a battle. We've had none of this at Firtree. It's refreshing to talk things...
What immediately stands out at Firtree - the staff hold their heads up. Ready to engage, keen to help, look you in the eye. Always with a smile. Prior to arriving at Firtree, our experience of care homes taught us to expect a battle. We've had none of this at Firtree. It's refreshing to talk things though in a calm and measured manner, knowing the appropriate actions will be carried out. We chat with the staff with great warmth from both sides, although the staff remain utterly professional.
My dad's care is attentive, for which he is appreciative. He is content and is thankful of the efforts from all concerned. My mum, a regular visitor, is adamant should she ever need admission to a nursing home, she's going to Firtree! The daily activities the home offers residents exceed expectations. Big events are hosted every month or so, with families invited - again, expectations exceeded, so no surprise there's a big turnout. Management and staff are key. Amazing place, well done Firtree.
Thank you so much for your amazing feedback, it has made our day! We're so thrilled to know that our team's dedication has made such an impact on you and your family. We're sorry that you've all had such a difficult time with your dad's care in the past, but we're honoured to have helped him on a...
Thank you so much for your amazing feedback, it has made our day! We're so thrilled to know that our team's dedication has made such an impact on you and your family. We're sorry that you've all had such a difficult time with your dad's care in the past, but we're honoured to have helped him on a new journey and his gratitude means the world to us! Your family are cherished members of our community and, should she ever need care, your mum would certainly be welcomed with open arms! Thank you again for your absolutely heartwarming review, your trust in our team means so much to us!
Everybody was kind and helpful comfortable room and good facilities.
Everybody was kind and helpful comfortable room and good facilities.
On behalf of the Firtree team, we would like to thank you for your feedback.
My sister-in-law has improved since being here. She is doing more activities and we have noticed that all the staff are involved with what is happening to her. This makes her interact with others a lot more.
My sister-in-law has improved since being here. She is doing more activities and we have noticed that all the staff are involved with what is happening to her. This makes her interact with others a lot more.
Thank you for your review and positive comments regarding your sister-in-law, at our homes the team work hard to deliver high standards of quality care at all times and it's great to hear the positives outcomes. Your feedback will be shared with the team.
After a traumatic move - home to the hospital to Firtree House. My Mother had deteriorated and was bedbound. However, the care received at the home was very good and she improved considerably - although still bedbound. The staff has always been very kind to Mum and me. From the managers to the care...
After a traumatic move - home to the hospital to Firtree House. My Mother had deteriorated and was bedbound. However, the care received at the home was very good and she improved considerably - although still bedbound. The staff has always been very kind to Mum and me. From the managers to the care staff, they were friendly, talked about Mum, and looked after her well. She was always kept clean and they took time when feeding her.
Many thanks for taking the time to leave us a review and for your kind words about our home, the care your Mother received, and the team at Firtree House. Your feedback will be shared with the team.
I saw her Tuesday, and she was almost completely unresponsive. Eyes closed. The only movement she made was to wipe...
People were kind but I felt their care was substandard.
We are very sorry for your loss and would again like to share our deepest condolences. We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback,...
We are very sorry for your loss and would again like to share our deepest condolences. We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.
My mother was very well looked after and happy at Firtree House. I cannot fault the excellent care by all the staff who treated my mother with dignity, good care and plenty of activities on hand. Her room was always kept clean and she enjoyed the meals at Firtree. Relatives were made to feel...
My mother was very well looked after and happy at Firtree House. I cannot fault the excellent care by all the staff who treated my mother with dignity, good care and plenty of activities on hand. Her room was always kept clean and she enjoyed the meals at Firtree. Relatives were made to feel welcome. A big thank you to everyone at Firtree from the family.
Thank you John for taking the time to leave us a review and for your lovely comments about our home, team and the care your mother received at Firtree House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
My mum has been at Firtree House Nursing Home for two to three weeks now and has settled really well. She is much better cared for, cleaner, well-kept and well looked after. She is joining in activities and seems much happier all around. She has her glasses, dentures, looks clean and washed. The...
My mum has been at Firtree House Nursing Home for two to three weeks now and has settled really well. She is much better cared for, cleaner, well-kept and well looked after. She is joining in activities and seems much happier all around. She has her glasses, dentures, looks clean and washed. The staff are great and very caring and have taken on some things I wanted going for Mum like washing her hair more regularly. Very happy.
Thank you for your review and positive comments regarding Firtree House and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. Your feedback will be passed on to the team.
Great care and very friendly staff.
Great care and very friendly staff.
We would like to thank you for your kind words which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
The staff were outstanding, so professional and caring. The only downfall was we did have quite a few issues with the room and although these were brought to the management's notice, nothing was done until it...
The staff were outstanding, so professional and caring. The only downfall was we did have quite a few issues with the room and although these were brought to the management's notice, nothing was done until it was put in writing.
We pride ourselves on the resident experience and are sorry that, on this occasion, you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and we understand that our home manager has been in touch to resolve the issue.
The facilities need a little bit of an update but I always found it satisfactory. There are a few people that work there that are a true credit...
The facilities need a little bit of an update but I always found it satisfactory. There are a few people that work there that are a true credit to the home.
Ashley, thank you for your lovely comments. The care and services we deliver, as a team, to those living in our communities and their families are extremely important to us. Your feedback will be shared with the team.
Mum was placed here to recover from a broken shoulder from hospital. She was reluctant to begin with but staff were really good with her and really lovely. Care was of a good standard. The enrichment provided was a lovely touch and helps with boredom. Communal areas are well looked after and...
Mum was placed here to recover from a broken shoulder from hospital. She was reluctant to begin with but staff were really good with her and really lovely. Care was of a good standard. The enrichment provided was a lovely touch and helps with boredom. Communal areas are well looked after and appealing food was good and nutritional and plentiful.
Thank you for your lovely comments and recognition of the team at Firtree House. Your mum was a joy to care for. Your comments will be passed on to the team.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
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There are no upcoming events for Firtree House.
There are no accreditations posted yet for Firtree House.
Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home...
Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home tick.
I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel.
My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.
I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 41 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room are some of the Facilities & Services.
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Firtree House to verify any information. View our terms and conditions. Firtree House has an Enhanced Service -what an Enhanced Service includes.