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Firtree House

30 St James Road, Tunbridge Wells, Kent TN1 2JZ
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She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)
Firtree House, Tunbridge Wells
Great care and very friendly staff.M B(Respite Resident/Service User)
Firtree House, Tunbridge Wells
Firtree House, Tunbridge Wells

Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents...  

Care Provided by Firtree House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,462
Residential Dementia CareFrom £1,300From £1,462
Nursing CareFrom £1,550From £1,743
Nursing Dementia CareFrom £1,550From £1,743

Contact Firtree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jackie Cullip (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (41)

Visiting

  • Firtree House operates an open door visiting policy. Family and friends are always welcome and can see their relatives and loved ones as often as they wish.

Firtree House Reviews (59)

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9.2

Firtree House has a Review Score of 9.2 (9.223) out of 10, based on 9 reviews in the last 2 years. Over all time Firtree House has 59 reviews.

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Review from Melanie M (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience
The home itself is scruffy. Needs a lick of paint and modernisation.

However, the staff and auxiliary staff were amazing. Could not fault them, kind, caring and compassionate. They gave my mum dignity and respect.

Reply from Home Manager, Home Manager at Firtree House

Thank you Melanie for taking the time to leave us a review and for your lovely comments and recognition of the team at Firtree House. We value feedback to enable continuous improvement and we are in the process of updating some rooms. Thank you again for your comments which have been shared with the team.

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Review from Christopher S (Brother of Resident) published on 4 August 2023 Submitted via Postal Card
Overall Experience

The staff were very attentive and considerate to her needs at all times, and she was happy there.

Reply from Home Manager, Home Manager at Firtree House

Thank you Christopher for taking the time to leave us a review and for your kind words about our team at Firtree. Your feedback has been shared with the team.

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Review from J H (Wife of Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

My overall review is that Firtree House is 'home from home'. Excellent care and consideration. Plus a family vibe. Although my husband is not able to enjoy the vast amount of activities on offer he is always asked. Caring for the elderly and infirm is not an easy job. The frontline and administrative staff at Firtree is always 'onpoint'

Reply from Home Manager, Home Manager at Firtree House

Thank you for taking the time to leave us a review and for your lovely comments about our home and team at Firtree. Your feedback has been shared with the whole team.

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Review from M E (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience

Not having experienced a nursing home before and having heard awful reports of the media I am happy to say that it does not apply to Firtree. I found the staff to be kind thoughtful and caring in what is possibly a stressful thing at times not only caring about the residents but very thoughtful towards visitors which is really nice.

Reply from Home Manager, Home Manager at Firtree House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and it is wonderful to hear that this is evident to you on your visits. Your feedback will be shared with the team.

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Review from Geoff N (Partner of Resident) published on 15 May 2023 Submitted via Postal Card
Overall Experience

We were very lucky to have found Firtree House Nursing Home after seeing four other care homes back in the day. On our first visit to find a safe place for my partner, it was very obvious straight away it was a lovely home and I felt we were lucky to have found it for her. She is always looked after cheerfully and with much care. I wouldn't hesitate giving Firtree ten out of ten; smashing people and that's what it's all about.

Reply from Home Manager, Home Manager at Firtree House

Geoff, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your partner is receiving such great care at Firtree House. I will pass on your kind comments to the whole team.

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Review from Caroline A (Daughter of Resident) published on 6 March 2023 Submitted via Postal Card
Overall Experience

Mum has been a resident for nearly a year. Right from my first visit, Firtree House Nursing Home felt a good fit, calm, friendly and homely. Mum is cared for by loving, skilful and caring staff. The whole team - management, nursing, catering, cleaning and everyone involved work so well together making Firtree House a home from home. Not only do they care for the residents but also they have been very supportive of me, making Mum's move so much easier. All in all, a loving and caring home, what more can one ask for?

Reply from Home Manager, Home Manager at Firtree House

Thank you for taking the time to share your positive experience with Firtree House. It's wonderful to hear that you feel our home is a good fit for your mum and that it brings with it a calm, friendly and homely feeling. It's also great to hear that you have found the staff to be loving, skilled...  

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Review from M O (Resident / Service User) published on 24 November 2022 Submitted via Postal Card
Overall Experience

I don't have enough words to convey how wonderful the staff were, although not home, you were made to feel you were at home. Your room was your home, and friends and family had the choice of visiting anytime, and they were impressed. I was here for one month, and time did not drag; always something going on.

Reply from Home Manager, Home Manager at Firtree House

Thank you for your kind words and recognition of the team at Firtree House, you are a joy to care for. Your comments will be passed on to the team. Please remember our doors are always open.

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Review from Jane G (Daughter of Resident) published on 11 November 2022 Submitted via Website
Overall Experience

I cannot thank Firtree House enough, firstly they took my dad in at very short notice for his end of life care, the manager and the clinical lead couldn't have been more helpful with his admission, especially with his complex needs. Then to hear my dad say he was happy in his final week of life and it was the best thing he'd done, made his passing so much more bearable, he said the staff were amazing and really looked after him, so thank you to all the carers and staff for making my dads passing as comfortable as possible for him.

Reply from Home Manager, Home Manager at Firtree House

Thank you Jane for your kind words and recognition of the team at Firtree House. Although your dad was only with us for a short time we are pleased we made his last few weeks as comfortable as possible for him and the family. Your comments will be passed on to the team.

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Review from Nicholas F (Husband of Resident) published on 24 June 2022 Submitted via Postal Card
Overall Experience

the words of highest appreciation come from my wife (the resident) who feels well looked after and enjoys the variety of activities on offer. As her husband, I echo her statements. The friendly staff always go out of their way to ensure residents are well cared for. In particular, the staff make a big effort for special occasions such as a fete, bbq, tea party. I am confident Firtree House Nursing Home will take care of my wife's current and future care needs.

Reply from Home Manager, Home Manager at Firtree House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that both you and your wife are happy with the care received at Firtree House and that you enjoy the events and the activities as much as we enjoy doing them. I will pass on your kind comments to the whole team.

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Review from S H (Granddaughter of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

Very good at taking care of Nan. Comfortable, helpful, kind and happy environment. Friendly staff. Good nursing, taking care of people. Good food and drink and cleanliness. Excellent home.

Reply from Home Manager, Home Manager at Firtree House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your nan is receiving such great care at Firtree House and she is enjoying the food and environment. I will pass on your kind comments to the whole team.

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Review from A B (Son of Resident) published on 19 June 2022 Submitted via Postal Card
Overall Experience

I found the staff friendly and cover any questions I have. I know mum can be awkward and glad she's being looked after.

Reply from Home Manager, Home Manager at Firtree House

Many thanks for your positive review. The team at Firtree House ensure that all our residents are well cared for and their families are kept up-to-date. I will pass your feedback on to the team, thank you.

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Review from S C (Wife of Resident) published on 18 May 2022 Submitted via Postal Card
Overall Experience

The staff here are wonderful, very caring, very friendly. You are made most welcome when visiting. My husband is well cared for, very clean, nicely shaven, nail cut and clean. Lovely room, very nice. The food is very good, he eats it with relish.

Reply from Home Manager, Home Manager at Firtree House

We would like to thank you for your words of kindness which are very much appreciated. We are so glad your husband is enjoying the food and his time with us at Firtree House. All comments will be passed on to the team and thank you again for the review.

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Review from R B (Wife of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

A lovely home where my wife is looked after so well. Staff are kind and caring, always ready to help with anything my wife needs. I am very happy my wife is here as she could not be cared for any better.

Reply from Home Manager, Home Manager at Firtree House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your wife is receiving such great care at Firtree House and will pass on your kind comments to the whole team.

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Review from Margaret S (Friend of Resident) published on 15 February 2022 Submitted via Website
Overall Experience
I cannot praise the staff and manager at Firtree House enough, they have looked after all their residents during the pandemic keeping them all safe and well which has not been easy. I try to visit Firtrees at least once a month to see my friend, and nothing is too much trouble for the staff, they are kind and caring and I notice that to them their residents come first.

My own mother was also in Firtree for two years and the care that was provided to her was amazing, she loved it there and was very happy.

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Review from Patricia S (Wife of Resident) published on 16 August 2021 Submitted via Postal Card
Overall Experience

I did know at some time soon that my husband will need 24/7 care, and I wanted him to go into one care home not far away from where I live. The start was that my husband was having falls quite a bit and in and out of the hospital. Then, from there, they put him in another hospital for rehabilitation, and that did not work. So, my doctor said to me that my husband will have to be in a nursing home having 24/7 care, so, from the hospital, they transferred him to Firtree House Nursing Home. When I went for the first time to see him, I thought it is a very nice place indeed. The staff are very caring, also very friendly, always ready to help if needed, and nothing is never too much trouble for them. A lot of people have said to me that your husband is in an excellent home in Firtree, and I feel the same way. The more I visit the home, the more I am very happy that my husband is there. I know that I have said more, but I had to tell you my feelings.

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Review from S M (Great-Niece of Resident) published on 9 July 2021 Submitted via Postal Card
Overall Experience

The staff have always been helpful and friendly and professional. Thank you.

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Review from Rosemary E (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card
Overall Experience

My mother spent her last fifteen months in Firtree House. As well as treating her with dignity and respect, the staff were very friendly, kind and responsive. Mum was very particular about what she wanted to wear each day and they were very patient, and she had a new nail colour every week. The home itself is comfortable and cosy, and mum was made to feel at home. Covid made everything very difficult but Firtrees handled her last days sensitively and I take comfort that I was able to be with Mum at the end.

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Review from Juliet K (Friend of Resident) published on 13 October 2020 Submitted via Postal Card
Overall Experience

Good care environment. Safe and well-led. Clean home. Dedicated staff. Good choice of activities for residents. Excellent Manager. Help when needed. Great support. Friendly and welcoming.

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Review from M C (Resident / Service User) published on 24 August 2020 Submitted via Postal Card
Overall Experience

Very satisfying and pleasurable. The home is always clean and tidy. The staff are caring and compassionate. A family and friendly environment. I am very happy to live here.

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Review from Penny A (Daughter of Resident) published on 11 March 2020 Submitted via Website
Overall Experience
Dad was placed at Firtree House once it became impossible for him to stay at home. Firtree House gave Dad back his dignity and gave us back the ability to just be daughters.
Dad was well cared for and seemed happy. We were able to relax in the knowledge that dad was safe and no longer vulnerable on his own.

We cannot say thank you enough to the wonderful staff who cared for dad and helped prop us up during his last days, we would have been lost without them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Firtree House.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Firtree House.

Meet the Team (1)

Jackie Cullip
Jackie CullipJob Title:Home ManagerJoined: 2009

Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home tick.

I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel.

My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.

I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.

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