She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)
Great care and very friendly staff.M B(Respite Resident/Service User)
She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)
Great care and very friendly staff.M B(Respite Resident/Service User)
Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents...
Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents are welcome to personalise their rooms with small pieces of furniture to make it feel more like home.
The experienced and well-trained team aim to create a caring and supportive community for residents and their loved ones. They take the time to get to know each resident, organising a range of trips, activities and social events.
This specialist training also equips the chefs and kitchen team with the skills and knowledge to cook and present food in such a way to offer a positive dining experience for residents living with dementia and/or dysphagia.
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Firtree House for full pricing details and T&Cs.
Contact Firtree House to confirm what's included and get a personalised quote:
Firtree House has a Review Score of 9.4 (9.386) out of 10, based on 10 reviews in the last 2 years.
Over all time Firtree House has 60 reviews.
Dad was well cared for and seemed happy. We were able to relax in the knowledge that dad was safe and no longer vulnerable...
We cannot say thank you enough to the wonderful staff who cared for dad and helped prop us up during his last days, we would have been lost without them.
My mum came from hospital to Firtree House. The manager came to see us in hospital and she did everything she could to help us as a family, mum was then placed here permanently. Mum has a lovely room and has settled well. The manager has had numerous meetings with myself regarding mum and has...
My mum came from hospital to Firtree House. The manager came to see us in hospital and she did everything she could to help us as a family, mum was then placed here permanently. Mum has a lovely room and has settled well. The manager has had numerous meetings with myself regarding mum and has supported us well. Nothing is too much trouble, it is a very relaxed home and staff are very caring. Thank you for everything.
Staff very caring.
Staff very caring.
We could not wish for a lovelier home for our mum. Staff are very lovely to our mum and us. Rooms are very clean and homely. My mum enjoys all of her meals.
We could not wish for a lovelier home for our mum. Staff are very lovely to our mum and us. Rooms are very clean and homely. My mum enjoys all of her meals.
Happy with care. Always friendly, staff very caring. Girls so good and staff at the top excellent.
Happy with care. Always friendly, staff very caring. Girls so good and staff at the top excellent.
We are over the moon with Firtrees.
We are over the moon with Firtrees.
A credit to the Caring Homes Group
A credit to the Caring Homes Group
I have found all the staff at Firtree House very kind and caring to my sister, and also the manager is lovely. I visit my sister most days and the manager always makes sure I have a lunch with my sister. Everyone at Firtree House is helpful and they all get on so well.
I have found all the staff at Firtree House very kind and caring to my sister, and also the manager is lovely. I visit my sister most days and the manager always makes sure I have a lunch with my sister. Everyone at Firtree House is helpful and they all get on so well.
Firtree House Care Home with Nursing is a well run and spacious home with a choice of rooms and garden for my mother to sit in. Her room is large and in a quiet area of the home.
Firtree House Care Home with Nursing is a well run and spacious home with a choice of rooms and garden for my mother to sit in. Her room is large and in a quiet area of the home.
In my opinion, the care provided for my mother is as I have indicated below. Lately, there has been quite a turnover of staff which leads to feelings of insecurity and sadness with the constant change over of staff. The area of weakness, in my opinion, is in the organisation of activities which...
In my opinion, the care provided for my mother is as I have indicated below. Lately, there has been quite a turnover of staff which leads to feelings of insecurity and sadness with the constant change over of staff. The area of weakness, in my opinion, is in the organisation of activities which appear to be dwindling. In my opinion, this is the one area Firtree standards slip which is a shame in what is otherwise a good home. Staff are good, friendly, caring people. Unfortunately, don't seem to have the time to sit and chat with my mum for say 5-10 minutes, which leaves her lonely and bored.
20 months ago, my 92 year old mother was admitted to Firtree following a stay in hospital. When discharged, she was very poorly. She has been so well cared for that she is much better in herself, is happy, relaxed and feels totally safe. This is very reassuring considering she never wanted to go...
20 months ago, my 92 year old mother was admitted to Firtree following a stay in hospital. When discharged, she was very poorly. She has been so well cared for that she is much better in herself, is happy, relaxed and feels totally safe. This is very reassuring considering she never wanted to go into a nursing home. We are absolutely delighted with her care. The management, nurses and carers are a totally dedicated team, always helpful and approachable. It is obvious the staff respect the manager who is never afraid to be "hands on". The home is friendly, welcoming, very clean and a happy atmosphere. There are never any unpleasant smells sometimes associated with nursing homes. We are so glad to have chosen Firtree instead of others visited and thoroughly recommend it.
I came into Firtree House Care Home for one week's respite and I have to say my stay here was wonderful. The staff cannot do enough for you, they are friendly, caring and take time out for their busy day to make you feel welcome.
I came into Firtree House Care Home for one week's respite and I have to say my stay here was wonderful. The staff cannot do enough for you, they are friendly, caring and take time out for their busy day to make you feel welcome.
The staff at Firtree House Care Home with Nursing were exceptional. Every time I contacted them, they were helpful, friendly and very supportive and also to me and my family, a very difficult time. There was a very caring ethos at the home and I was very happy that my father was in good hands.
The staff at Firtree House Care Home with Nursing were exceptional. Every time I contacted them, they were helpful, friendly and very supportive and also to me and my family, a very difficult time. There was a very caring ethos at the home and I was very happy that my father was in good hands.
My mother has been a resident of Firtree House for 2 months and I have been very impressed, with the quality of care and the dedication of the staff. The home is clean, comfortable and everyone is very pleasant and willing. They ensure my mother's needs are met and give me peace of mind that she is...
My mother has been a resident of Firtree House for 2 months and I have been very impressed, with the quality of care and the dedication of the staff. The home is clean, comfortable and everyone is very pleasant and willing. They ensure my mother's needs are met and give me peace of mind that she is in a safe and secure environment 24/7.
I found the staff and care given to my friend very good. Very caring and helpful.
I found the staff and care given to my friend very good. Very caring and helpful.
My mother was happy here and we were very pleased wit the care and attention she was given. She was always clean and well fed and treated with respect and dignity even though I know she could be very difficult at times.
My mother was happy here and we were very pleased wit the care and attention she was given. She was always clean and well fed and treated with respect and dignity even though I know she could be very difficult at times.
My sister has been very happy here. The staff are extremely kind and she has had wonderful care. I wish she had come here earlier.
My sister has been very happy here. The staff are extremely kind and she has had wonderful care. I wish she had come here earlier.
Devoted, kind and caring staff who give so much care and love to their charges and also their families.
Devoted, kind and caring staff who give so much care and love to their charges and also their families.
As a family we couldn't have wished for better care and dignity of my mothers last 2 months of her life. A big thank you to you all at Firtree.
As a family we couldn't have wished for better care and dignity of my mothers last 2 months of her life. A big thank you to you all at Firtree.
My wife was a resident at Firtree House for 25 years. In all this time she was cared for and loved by everyone. All her needs were met extremely well and her traumatic life was made much more bearable by the kind care and attention given by all at Firtrees. My family and I have also been through...
My wife was a resident at Firtree House for 25 years. In all this time she was cared for and loved by everyone. All her needs were met extremely well and her traumatic life was made much more bearable by the kind care and attention given by all at Firtrees. My family and I have also been through some hard times and the manager and staff always found the time to support us. I can whole-heartedly recommend Firtree for the love and care that they provide.
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Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home...
Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home tick.
I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel.
My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.
I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.
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