
She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)

Great care and very friendly staff.M B(Respite Resident/Service User)


She is joining in activities and seems much happier all around.C J(Daughter of Resident/Service User)

Great care and very friendly staff.M B(Respite Resident/Service User)


Located in the historic spa town of Royal Tunbridge Wells, Firtree House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Kent care home can enjoy quality facilities including welcoming communal areas, an activity room and hair salon. Each bedroom is individually decorated, many with ensuite facilities and some options suitable for couples. Residents...
Care Provided by Firtree House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Firtree House for full pricing details and T&Cs.
Contact Firtree House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Jackie Cullip (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (41)
Visiting
- Firtree House operates an open door visiting policy. Family and friends are always welcome and can see their relatives and loved ones as often as they wish.
Firtree House Reviews (59)
Firtree House has a Review Score of 9.2 (9.223) out of 10, based on 9 reviews in the last 2 years.
Over all time Firtree House has 59 reviews.
My mum came from hospital to Firtree House. The manager came to see us in hospital and she did everything she could to help us as a family, mum was then placed here permanently. Mum has a lovely room and has settled well. The manager has had numerous meetings with myself regarding mum and has supported us well. Nothing is too much trouble, it is a very relaxed home and staff are very caring. Thank you for everything.
Staff very caring.
We could not wish for a lovelier home for our mum. Staff are very lovely to our mum and us. Rooms are very clean and homely. My mum enjoys all of her meals.
Happy with care. Always friendly, staff very caring. Girls so good and staff at the top excellent.
The manager is compassionate and so kind.
We are over the moon with Firtrees.
A credit to the Caring Homes Group
I have found all the staff at Firtree House very kind and caring to my sister, and also the manager is lovely. I visit my sister most days and the manager always makes sure I have a lunch with my sister. Everyone at Firtree House is helpful and they all get on so well.
Firtree House Care Home with Nursing is a well run and spacious home with a choice of rooms and garden for my mother to sit in. Her room is large and in a quiet area of the home.
In my opinion, the care provided for my mother is as I have indicated below. Lately, there has been quite a turnover of staff which leads to feelings of insecurity and sadness with the constant change over of staff. The area of weakness, in my opinion, is in the organisation of activities which appear to be dwindling. In my opinion, this is the one area Firtree standards slip which is a shame in what is otherwise a good home. Staff are good, friendly, caring people. Unfortunately, don't seem to have the time to sit and chat with my mum for say 5-10 minutes, which leaves her lonely and bored.
20 months ago, my 92 year old mother was admitted to Firtree following a stay in hospital. When discharged, she was very poorly. She has been so well cared for that she is much better in herself, is happy, relaxed and feels totally safe. This is very reassuring considering she never wanted to go into a nursing home. We are absolutely delighted with her care. The management, nurses and carers are a totally dedicated team, always helpful and approachable. It is obvious the staff respect the manager who is never afraid to be "hands on". The home is friendly, welcoming, very clean and a happy atmosphere. There are never any unpleasant smells sometimes associated with nursing homes. We are so glad to have chosen Firtree instead of others visited and thoroughly recommend it.
I came into Firtree House Care Home for one week's respite and I have to say my stay here was wonderful. The staff cannot do enough for you, they are friendly, caring and take time out for their busy day to make you feel welcome.
The staff at Firtree House Care Home with Nursing were exceptional. Every time I contacted them, they were helpful, friendly and very supportive and also to me and my family, a very difficult time. There was a very caring ethos at the home and I was very happy that my father was in good hands.
My mother has been a resident of Firtree House for 2 months and I have been very impressed, with the quality of care and the dedication of the staff. The home is clean, comfortable and everyone is very pleasant and willing. They ensure my mother's needs are met and give me peace of mind that she is in a safe and secure environment 24/7.
I found the staff and care given to my friend very good. Very caring and helpful.
My mother was happy here and we were very pleased wit the care and attention she was given. She was always clean and well fed and treated with respect and dignity even though I know she could be very difficult at times.
My sister has been very happy here. The staff are extremely kind and she has had wonderful care. I wish she had come here earlier.
Devoted, kind and caring staff who give so much care and love to their charges and also their families.
As a family we couldn't have wished for better care and dignity of my mothers last 2 months of her life. A big thank you to you all at Firtree.
My wife was a resident at Firtree House for 25 years. In all this time she was cared for and loved by everyone. All her needs were met extremely well and her traumatic life was made much more bearable by the kind care and attention given by all at Firtrees. My family and I have also been through some hard times and the manager and staff always found the time to support us. I can whole-heartedly recommend Firtree for the love and care that they provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (49) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Firtree House.
Accreditations
There are no accreditations posted yet for Firtree House.
Meet the Team (1)

Having started as a Care Assistant at Firtree House over 25 years ago, and working my way up to Home Manager, I understand what makes the home tick.
I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel.
My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.
I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Firtree House to verify any information. View our terms and conditions. Firtree House has an Enhanced Service -more info.