Hythe View

Overall very satisfied with my mum's care. The staff are polite and friendly. My mum has really settled in there.

We are aware Mum is being cared for very well. Her care is excellent, and she is kept in a clean and comfortable way. Only get to see her weekly due to work commitments. My only one issue is we are not always kept in the loop regarding some appointments she had had until the very last minute, also we didn't know a dentist was seeing her until we received a bill for four visits.

The lovely staff at Hythe View work hard and Mum is always very well cared for. Her opinions and wishes are always respected. She has settled very well and speaks highly of the carers, nurses and other staff that help to look after her. We are always made to feel very welcome when we come to visit. Thank you!

I can't thank Hythe View enough, all the staff are friendly and kind and go out of their way to help. Dad has been in the care home for three months. He arrived on death's door and the staff, who were patient and kind have given Dad a new lease of life. My particular thanks go to the manager, home administrator and other management staff who make Hythe View the special place it is. Thank you all so much.

I have settled well into the nursing home. All the staff are very helpful and pleasant.

My cousin came to Hythe View needing end-of-life care for terminal cancer. With this came high-end nursing needs too. The home did not let us down in our expectations at all of their care. Everything was done with professionalism but also with care and compassion. The home was clean, warm and welcoming at all times. When the end came, again they were professional, caring and compassionate not only to my cousin but to our family too. Thank you to all!

We came to visit my aunt and were really impressed, the staff are always friendly and the place was clean. The activities they have in the home are amazing and my auntie is always joining in and really enjoys them. My auntie is happy with the food and is always praising it. Thank you Hythe View for all you do.

A very sincere thank you to you all for the care and kindness given to my mother and to her family. My mother found it very difficult to leave her home to go into nursing care. Everything has been done to make her feel at home. Thank you!!

Whole team appears cohesive!

I can highly recommend Hythe View.

Excellent nursing and general care. I would recommend to anyone to stay for long-term care.

My husband can be very difficult but he loves it here. Cannot fault this place and feel very lucky he's here. Thank you all.

This care home is not fit for purpose. My brother-in-law is here on end-of-life care. We arrived today to find him in his bed, no blanket on him naked from the waist down lying in his own faeces. Pressed the carer button and waited 20 mins for a carer to turn up to clear him up. This is not the first time this has happened, seems to be every weekend they have agency staff on, they don't care. Top it off we are in the lounge waiting for them to clean him up, we find at least 8 handover sheets given to carers with all the resident's medical details on, so we can see what everyone is suffering from. Big Data Protection policy breakage. They want £1400.00 a week for this care, an absolute joke. Please do not send your family members here for end-of-life care. They are not capable of this level of care.

My father was a bed-bound resident for three years prior to passing away in October 2022. My husband and I visited four times a week and were always greeted by friendly, caring reception staff who showed genuine interest in our family and were always equally helpful and supportive when phoned for information. They and the nursing staff were wonderful to us when my father died. In the first town years of his care, the home had a united and family atmosphere. Led by an accessible, caring and understanding management. This last year changes in management and policy here led to many long-term valued staff choosing to leave. Food quality deteriorated as a succession and chefs came and went. The standard of food became unsatisfactory when residents are paying high fees for care. We observed a general atmosphere of uncertainty and lack of positivity among carers, with staff feeling undervalued. Despite nursing and reception care remaining exemplary. These management issues need addressing ad the staff and residents deserve better.

My father passed away in April 2022, he had been a resident of Hythe View for a year and was always well looked after. The staff were very kind and supportive at a difficult time. My mother is also in Hythe View, she is also well looked after and received a lot of support from the staff when my father passed away. There is always a positive attitude from the staff and they are always willing to help. The home is always clean and tidy with no nasty smells!

My mother has been at the home for about a couple of months. Whilst at first it was difficult for her, she has now settled in really well, with the staff really looking after her. The staff that I have met are caring, attentive and keen to discuss/resolve any issues. I would highly recommend Hythe View.

My wife has been a resident in Hythe View for more than 6 years. Over this period she has received consistently good care. My only concern has been when the ownership changed and there have been 4 managers over the time. I hope now for a stable period. As time has passed, my wife becomes more handicapped and naturally, we hope that our loved one is not suffering too much. I am confident that with the professional staff who care, she is in the right place.

My sister 93 was admitted to Hythe View in December 2021 and she is very happy there as the care she is having is very good and receives all the attention she needs. A great thank you to Hythe View

My mother has always had close, personal, excellent care from all staff, nurses and management.

There would be too much to write on this form, but if you would like to contact me I would be happy to explain. Unless something is done with this home to improve the resident's well-being, then I will take the problems further. So far, nobody has listened to anything I say. Please speak to me.