Miramar Care Home - Avery Healthcare

165 Reculver Road, Beltinge, Herne Bay CT6 6PX
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9.3 96 Reviews
  • Miramar Care Home - Avery Healthcare, Herne Bay
The Miramar Care Home in Kent enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award-winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.

Couples and companions are warmly welcomed to the home where their well-being, comfort, and happiness are top priority.

Miramar is a purpose-built care home with a variety of apartments including independent living apartments, offering exceptional accommodation which is affordable and is of a very high standard. The home offers, residential, respite and dementia care.

The home is far from typical and offers a variety of different options including a cosy en-suite studio, one and two-bedroom apartments, which have a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Apartments come unfurnished allowing residents to bring those special pieces of their home with them.

Life at the Miramar is all about making it feel like home. Facilities include a beautifully landscaped garden, four lounges to relax in, including a coastal lounge with stunning sea views and a comfy coffee lounge, ideal for visiting families. Residents can also catch a film in Mirarmar's very own cinema room.

The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee.

Residents at the home can also indulge in having their nails and hair done in the dedicated hair salon & spa room.
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Care Provided by Miramar Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 108 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £2300
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1550

These prices are only a guideline, please contact Miramar Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Miramar Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Miramar Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Louise Vickers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (18)

Miramar Care Home - Avery Healthcare Reviews (96)

9.3

Miramar Care Home - Avery Healthcare has a Review Score of 9.3 (9.299) out of 10, based on 22 reviews in the last 2 years.
Over all time Miramar Care Home - Avery Healthcare has 96 reviews.

Overall Experience
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  • 3
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Date Published
  • 96
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Reviewer Connection to Miramar Care Home - Avery Healthcare
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Total of 96, showing 81-96
Review from Sally W (Daughter of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents have been residents for a little over a year and have received good care. Any issues I have had have been dealt with swiftly especially in more recent times. The accommodation is is of a high standard and the staff are friendly and approachable.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for kind review Sally
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Review from Carol B (Daughter of Resident) published on 10 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and his wife have been at the Signature Miramar for approx 3 months and I am very pleased with the care they are receiving. They are finding it a little difficult to adjust to the change but I am confident they will settle in.


The staff treat them with respect and compassion and seem to

be genuinely interested in their well-being, they are encouraged to take part in activities. The food is very good and varied. The building is modern, clean and fresh. The apartments are spacious and pleasant to be in. I have no complaints.
Reply from Lee Rubes, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for your kind review Carol, I'm sure we can all make them feel at home with time.
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Review from Hilary D (Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A recently trained nurse has expanded her role to incorporate massages for residents. She has been treating me several times so far and I find it very beneficial and relaxing. She is very professional in her approach and very caring.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you very much for your kind review Hilary and I'm sure the nurse in question will be delighted that what she is doing is appreciated.
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Review from Sylvia S (Friend of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've found that my friend has had very good care and seems a lot better health wise since he arrived here.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for review Sylvia, next time you are here visiting your friend I would love to take the opportunity to see how we can improve your friends experience further.
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Review from Michael C (Friend of Resident) published on 26 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident in the Signature Miramar Herne Bay for over 5 years now, most of which has been in spent in Cyprus Ward, which is a secure ward where residents with varying degrees of dementia reside. I am a close friend of the resident in question as well as having power of attorney over
his affairs and I visit him at least once or twice a week.
I can, in all honesty, say that in all the time my friend has been in this care home, I have had no reason to complain at all. The service offered is first-rate, the staff are friendly and evidently very caring. My friend's physical wellbeing is clearly paramount to the staff but so too is his mental and emotional wellbeing, and to this end, the staff frequently try to involve him in one or more of the many organised in-house activities.
I am always kept informed by telephone of any problems regarding my friend's health or wellbeing, for which I am grateful.
I have nothing but the highest praise for this particular care home.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for your very kind review.
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Review from J S (Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant and helpful stay when I needed it to assist my recovery after a major operation. Kind and very courteous treatment by all staff.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for your kind words.
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Review from Judith B (Daughter of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot thank the staff enough for the fantastic care she received for her short but extremely happy stay.
Nothing was too much trouble and every member of staff involved in her care and support were so friendly, but at the same time so professional.
A particularly noticeable feature was that the staff
themselves treated my mother as though she was their own, and at her life's end, it was so touching to see them visibly affected, despite dealing with life's end being an obvious part of their duties.
A very big thank you in particular to the client liaison manager whose efficiency and professionalism ensured mum's easy transition from hospital (with its inevitable hurdles to jump ) to the Miramar-again nothing was too much trouble and her last few weeks of life were so peaceful and happy.
Having experienced on a daily basis the way the Miramar is run it would be the place should I need care that I would wish to retire to.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for your kind review and I know I speak for everyone at the Miramar when I say it was a privilege to support you and your Mother at such an important time.
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Review from Valerie M (Resident) assisted by family/friend published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I generally find my attendant kindly and efficient. Since I am 91 years old, I sometimes find manners a little different from that to which I am accustomed, but no doubt some of the staff find mine rather different from theirs as well.
However, my genuine requests are usually dealt with exceptionally,
I am never made to feel that I am being unreasonable.
The home is always comfortably warm and the grounds are well kept and safe for elderly people to wonder about. At least as well as I kept my own garden.
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Review from J P W (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived at Signature Miramar 2 1/2 years and find it comfortable, friendly and well run. The care team and nurses are efficient and kindly and available 24/7. Residents meetings are held 3 times monthly - general management, food and beverages and activities and discussions take place with the
management team. The restaurant is pleasant, the staff are helpful and the three cooked meals are varied and with a good choice on the menu for each course. There are daily activities of a very varied type and trips are arranged using the Signature Miramar mini bus. I am happy here and consider myself fortunate to be a resident.
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Review from J D (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum enjoyed her stay and was always treated very well, all staff were very kind to her and the food very good.
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Review from Aileen T (Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good care home. The staff are very helpful and kind. The downside sometimes long waits to get up in the morning and to go back to your room after breakfast.
Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare
Thank you for your review Aileen and it was a pleasure having you stay with us. While we will always aim to help you get up and get back to your room as promptly as possible the mornings are very busy…read more
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Review from Constance B (Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to be a resident at the Miramar. The care shown to everyone by everyone on the staff is first class. It is a happy home in all respects. The food sometimes lets it down a bit e.g soups used to be home made now made with powder and often very thin that is my only criticism. We are
encouraged to take part in as many physical activities as we are capable of, Yoga, Taichi, walks around the garden, and longer walks along the cliffs. The activities staff are excellent, offer a choice of activities to keep our minds active, quizzes, music craft, art class every week and trip out on the mini bus. The home is always clean and the carers always there when you want help. Altogether a good home.
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Review from Cary (Daughter of Resident) published on 17 March 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
A care home offering assisted living with a scale able support package for people to live independently behind their own front door in good quality accommodation by the sea. The service is at the top end of the market promising 5 star luxury. We used the service for respite care which did not live up
to expectation as it was let down by poor team communication, between nursing and care staff. The quality of care and support varies depending on which team of staff were on duty and the model is far more intrusive than clients are led to believe - front door frequently opened and left open by staff doing 2 hourly checks during the night. The experience for my mother was not a positive one so we terminated her stay early at her request.
Reply from Darren Humby, General Manager at Miramar Care Home - Avery Healthcare
We appreciate that not everyone feels that they have had a perfect experience every time but coming in to a care home for the first time can take some getting use to and acclimatising to the…read more
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Review from John L (Resident) published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Miramar is my home! It is a Happy Home, and I (of very sound mind!) chose that my wife and I would spend the rest of our lives here!
I could not wish for a nicer place to live, nor a more caring staff to look after my wife and others who require help. The management team deserve plaudits for their
caring leadership and the excellent training they give to their staff.
My wife and I feel most fortunate to have found this "Home", which we now call our own!
Sincerely!
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Review from Dorothy S (Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for seven months needing as little care as possible, although I appreciate I am deteriorating weekly. I enjoy the activities and outings very much. The food is excellent although I feel there is rather too much cakes, biscuits, ice-cream etc, but that is just me and I know it
is very much appreciated by others. I am very content to spend the rest of my days here if I can afford it.
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Review from June L (Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I have lived here for almost three years. My husbands health began to fail in the summer and he died here in mid September. The care he received from the staff and regular visiting Doctor and the love and support we both received could not have been better.
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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Miramar Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Miramar Care Home - Avery Healthcare is calculated as follows: ( (151 Excellents x 5) + (74 Goods x 4) + (29 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.88 Points relating to the number of positive Reviews for Miramar Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 19 Positive Reviews ÷ 21.6 = 0.88
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (0)

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