Miramar Care Home - Avery Healthcare

However, prospective Residents and their Relatives should be aware of two issues:

(i) There is no longer in-house registered nurses in Miramar (from March 2019). Should Resident(s) need nursing care, it would be provided by external NHS District Nurses.

(ii) Avery Healthcare Ltd. (i.e. Miramar Management) increases consistently their Fees. The latest increase was notified on 27 November 2019, to be implemented on 01 January 2020. Since we joined Miramar in October 2017, we experienced 3 annual Fees increases: 4.5% Jan 2018; 4.8% Jan 2019; and 5.3% Jan 2020. As long-term Miramar residents, we are concerned by these recurrent increases, because our pensions, the main source of our income are, by law adjusted to CPI (around 2% for each of the last 2 years).

The reason for using the facilities of the Miramar care home was due to the fact that our present accommodation was unsuitable due to major restoration work necessary - which is likely to take 8 -10 weeks.

At the end of October, it was necessary for my husband and myself to have a place to stay whilst our House was being repaired. Our son came up with the name of the Miramar Care Home, which was near there and our home. He arranged for us to have a visit to get a view of the care home and this was arranged we were shown around the whole building and arranged a 2-week stay ending on 11th November.

It's a happy place to be and they look after me very well.

On the whole, I am delighted by the care and treatment from the care home over recent months since I became a resident. I have settled in fairly well on the whole and I am comfortable. It makes a lot of difference with my family coming to see me when they can and it is good to go out and about when possible. It is good to see family and friends coming to visit so I do not feel cut off.

I feel very lucky to be in here.

This home has many good and caring staff but it has some issues that cannot be ignored. My sister has experienced issues with call bell delays in being answered and also finds the food is not to her taste, in fact, many residents say the same. The home was taken over by Avery around a year ago and they have put in temporary manager to address issues. It may get better as time passes but at this time there is a lack of atmosphere and indeed a lack of residents. If this home is on your list, look carefully, ask lots of questions and satisfy yourself that this is right for you. We all want the best for our relatives.

My very first visit to see my step-sister could not have gone any better as I could not have seen her looking more comfortable in her surroundings and taking away all my anxieties as to how she would accept her new surroundings. She said how well she was looked after and I can only say how kind all the staff were to me during my visit.

He enjoys his stays, the accommodation is spacious, staff friendly and he feels secure knowing he has people on hand to care for him. Thank you.

The refurbishment has made the home very good looking. Staff are lovely and the new management is also excellent. Nice to see the activities on the Facebook page.

Food is excellent, care is very good, friendly staff and plenty of activities for residents to get involved in. Rooms are spacious and airy and relatively clean. Garden is peaceful.

Our mum moved into Miramar Signature in January 2018 and all was fine until Avery Health took over. We felt, as a family, the management extremely poor and never enough staff to tend to the nursing unit where our mum was a resident. CQC has been involved along with safeguarding after many complaints from staff and ourselves. Then we’re told in March they were evicting all nursing residents and new homes had to be found by the 26th April 2019. Even though a big issue for our Mum to be moved we feel that she is safer and will be well looked after and we can go home knowing mum is in good hands and not have to worry anymore. Family left very dissatisfied with Avery Health at the Miramar.

My mother had to be moved from her last care home and we chose this one after looking at more than 5 others in the local area. The staff are friendly, welcoming and very caring. The room is clean and the menu is lovely. My mother has improved and now gets up every day to participate in activities and soft diet. Thank you.

Thank you to all the staff.

My father has been a resident in the Cyprus Suite for 6 months. He was admitted with severe vascular dementia but over this period his overall health and wellbeing has improved. The staff are kind, professional, caring, attentive and treat him as though he was their own relative. Nothing is too much trouble for them. He is encouraged to join in the daily activities and has been on several trips out. He is very happy there. Both staff and management have been extremely welcoming, caring and helpful to us in what has been a difficult time. The overall atmosphere in the care home is excellent and I would highly recommend the Signature Miramar.

My mother spent 4 weeks in the Miramar recovering from a hospital visit. The staff are professional, helpful, caring, attentive and are genuinely interested in the person they are caring for. This is extended to any family/friends that visit. The atmosphere is warm and welcoming. The entertainment is fantastic and I would highly recommend Signature Miramar.

My stay at The Miramar proved pleasant in every way. All the staff were helpful, efficient and friendly. The atmosphere was excellent. I would not hesitate to return for another visit.

My late husband spent the last 5 years at the Miramar. I couldn't have asked for better care for him. All the staff were wonderful, so patient on the difficult days. The staff were so caring for all of us as a family too. I will always be grateful for the support and genuine kindness shown especially during his last days.

My parents have been residents for a little over a year and have received good care. Any issues I have had have been dealt with swiftly especially in more recent times. The accommodation is is of a high standard and the staff are friendly and approachable.

My father and his wife have been at the Signature Miramar for approx 3 months and I am very pleased with the care they are receiving. They are finding it a little difficult to adjust to the change but I am confident they will settle in.

The staff treat them with respect and compassion and seem to be genuinely interested in their well-being, they are encouraged to take part in activities. The food is very good and varied. The building is modern, clean and fresh. The apartments are spacious and pleasant to be in. I have no complaints.