Miramar Care Home - Avery Healthcare

165 Reculver Road, Beltinge, Herne Bay CT6 6PX
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9.3 96 Reviews
  • Miramar Care Home - Avery Healthcare, Herne Bay
The Miramar Care Home in Kent enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award-winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.

Couples and companions are warmly welcomed to the home where their well-being, comfort, and happiness are top priority.

Miramar is a purpose-built care home with a variety of apartments including independent living apartments, offering exceptional accommodation which is affordable and is of a very high standard. The home offers, residential, respite and dementia care.

The home is far from typical and offers a variety of different options including a cosy en-suite studio, one and two-bedroom apartments, which have a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Apartments come unfurnished allowing residents to bring those special pieces of their home with them.

Life at the Miramar is all about making it feel like home. Facilities include a beautifully landscaped garden, four lounges to relax in, including a coastal lounge with stunning sea views and a comfy coffee lounge, ideal for visiting families. Residents can also catch a film in Mirarmar's very own cinema room.

The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee.

Residents at the home can also indulge in having their nails and hair done in the dedicated hair salon & spa room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 108 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £2300
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1550

These prices are only a guideline, please contact Miramar Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Vickers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (18)

Miramar Care Home - Avery Healthcare Reviews (96)

9.3

Miramar Care Home - Avery Healthcare has a Review Score of 9.3 (9.299) out of 10, based on 22 reviews in the last 2 years.
Over all time Miramar Care Home - Avery Healthcare has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Miramar Care Home - Avery Healthcare
  • 34
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Total of 96, showing 1-20
Review from Pip G (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been one week since my mother moved into Miramar and so far, we are all very impressed. The staff are extremely attentive, personable and caring. You can tell they understand the challenges seniors face moving into a new home and they're patient and gentle with everyone.
In addition, the other
residents seem happy and the environment feels very interactive between residents and staff. It's kept immaculately clean but has lots of touches that make it feel friendly and open. I researched dozens of care homes and Miramar was unmatched.
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Review from A A (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loved it here, she was more a live and happy than she has been in a very long time. She was smiley and her eyes were alive. The staff were all lovely, helpful and got mum washed dressed and her nails cut when all other care services couldn't. The whole experience was amazing for mum and all the
family and mum can't wait to come back. She also loved the food - which there was plenty pf - shes not eaten so well and also went out and did activities for the 1st time in years.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your lovely review, we are so glad that Mum enjoyed her time with us, I will pass you wonderful comments on to the staff team

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Review from M F (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Miramar is an outstanding care home. Our mum has received excellent care since staying there. She is very happy and her physical and mental health has significantly improved. The facilities are exceptional and the building is immaculate. Visitors are warmly welcomed. Staff are professional, kind
and happy. The food and service is outstanding. The garden is fully accessible at all times and is kept beautiful. What a wonderful way to spend your time if you need care. Thank you!
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your kind review, I will pass your comments on to our team. We are so glad both you and Mum are happy at Miramar

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Review from joan a (Respite Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcome and very attentive staff.
I was given lots of help and every effort was made to make my stay as comfortable as possible.
Very clean and well organised together with a cheerful atmosphere..Understanding and care could not be faulted.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your wonderful review, we are so glad you enjoyed your stay with us at Miramar and look forward to seeing you again

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Review from S A (Husband of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We researched and visited a considerable number of care homes before choosing Miramar as not our closest but the best.
It is characterised by smiles and helpfulness with facilities like those of a good hotel. It is much appreciated by my wife. She agrees with this assessment.
As a visitor, though
a frequent one, it is difficult to choose between good and excellent below, especially without current comparison, value for money particularly so. The horrendous sums critically decimating life savings and meagre pensions inflict pain and worry though we know overheads are high in a criminally underfunded sector.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your kind review we are so pleased that both you and your wife are happy with the care and facilities at Miramar, I will pass your feedback on to the team.

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Review from M B (Son of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have found in the last eighteen months a decline in overall satisfaction. My father has had issues with these on the whole have been dealt with. However, he has complained about rough treatment in the mornings and has said he is not woken for meals at some times. Overall, just needs a little attention
to people in your care, so they feel better, other than just someone who is there.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

We are sorry to hear that this has been your perception of your fathers care, as we always strive to provide the highest standards of support to our residents. We would welcome the opportunity for you to come in and meet with us so we can listen to your concerns directly and work together to ensure you feel reassured about your father's care. If you would like to discuss any specific concerns further, please don't hesitate to reach out to me directly. Your input is important to us as we continuously aim to improve our services for those living in the home.

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Review from J P (Daughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom is approaching her third year at Miramar. She is generally happy and settled. The manager is excellent and overall the leadership and management is incredibly good. The home is clean and tidy at all times and I feel welcome when I visit. Mom has all she wants and is always very well supported
having access to a GP when needed. The care plan is clear and thorough. The shining feature is the well-being activities which are varied and happen twice a day making my mum's life positive and purposeful. Whilst the menu and activities cannot please all the people all the time, generally the standard is good.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, we are so glad that both you and Mum are happy at Miramar. I will pass your wonderful comments onto the care, wellbeing and housekeeping teams.

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Review from D H (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The care my mother has directly received has been good. My issue with the Miramar has been the loss of two gold necklaces from my mother. The first went missing in 2023 and the second in 2024. These were necklaces she never took off and I fear were taken from her. Her dementia makes her unaware of them
being missing. The first was my father's wedding ring and therefore huge sentimental value.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for sharing your feedback. I can understand how concerning it must be to have sentimental items go missing. While I have been the manager at Miramar since April 2024 and wasn't previously aware of this. I want to assure you that I take matters like this very seriously. I would like the opportunity to discuss this with you and understand more about your experience. Please feel free to reach out to me directly, and I would be happy to talk through any concerns you may have.

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Review from S B (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and concerned for residents' comfort and well-being. Lots of activities to engage most of the residents and interesting trips out. Beautiful gardens and lots of activity groups. The well-being team are lovely and always jolly. The cakes for tea time are exceptional. The carers are
always happy t help. All are very welcoming.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review we are so pleased that you and mum are happy with the care, environment and activities at Miramar. I will pass your comments on to the team.

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Review from K A (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On bthe whole, very content.
My wife is well looked after and appears to have lost weight, given that she has more exercise and recovered her mobility rapidly following her accident prior to arriving at Miramar.
If I have a quibble, I guess it would be that sometimes it appears that staff are not
always as coordinatded with and others as they could be.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you we are glad your wife has been able to regain her mobility and improve her levels of health and fitness since residing at Miramar. If you would like to speak to give some more specific feedback around coordination please pop in to speak with me on your next visit to the home.

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Review from P H (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst the service and activities were always good, since the introduction of the new manager the conditions, activities and seating arrangements have improved substantially, all the staff are very friendly and helpful. Most importantly Mum is very happy and settled in her new home. She arrived with
mild dementia which has deteriorated and the help and love she receives is invaluable and ensures all her family are safe in the knowledge that she is in the right place and they do not need to worry. It is like a first-rate hotel but with great medical support and daily life enrichment events. So good!
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your review, I will pass your lovely comments on to the team, it is our absolute pleasure to care for your mum. We are so glad that both Mum and the family are happy with the care here at Miramar.

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Review from J A (Resident) assisted by family/friend published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it very comfortable. All the staff are helpful and kind. I find the food pretty good. We have lots of entertainment which is enjoyable.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your review we are so glad you are enjoying your stay with us at Miramar, I will pass your feedback to our team.

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Review from John N (Wife of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Miramar Care Home since September 2023, with dementia. She has received excellent care from all the staff. The staff treat all residents with dignity and friendliness, and are so patient. The facilities are excellent and the activities team provide inclusive entertainment for all
abilities. Over the last year, all the staff from all departments, have gone from strength to strength. Overall, I would say that Miramar is the premium care home in the area.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you so much for your wonderful review, we are so glad you feel your wife is well cared for at Miramar, it is our absolute pleasure to care for her. I will pass your lovely comments on to the team.

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Review from Jane F (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has a very comfortable apartment with patio doors out onto the garden. This is very important to her. Activities are good regular and help to break up the day. Carers are polite encouraging and cheery. I have witnessed some entering mum's room without knocking, several times (as I'm there) - this
is not acceptable. Most knock before entering. Mum has had a lot of trouble recently with unacceptable behaviour. This has been resolved.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

We are glad Mum has now settled and is happy at Miramar, and enjoys the best use of the facilities and activities on offer, we are sorry that you have experienced staff not knocking on Mum's door before entering, all staff are provided with training about privacy dignity and respect we will continue to visit this subject at our monthly staff meetings.

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Review from P R (Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful and caring.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, we are glad that you are happy at Miramar.

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Review from S B (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's and has excellent care at the Miramar. All the team have been amazing and very caring. I am always greeted with a smile and an update on Mum's health and activities. I am so happy with everyone and everything at the Miramar.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, We are so glad both you and Mum are happy with her care here at Miramar, it is our absolute privilege to support her. I will pass your thanks on to the whole team.

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Review from Lesley C (Wife of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my husband's second stay in Miramar for 1 week of respite. He settled in a lot quicker this time as he's getting familiar with it. I find it very easy to visit him and come and go from the home. I feel very comfortable with how its laid out inside, lovely facilities. The staff are lovely and
I know he's well taken care of. Thank you again Miramar.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you we are so glad that your husband enjoyed his stay with us at Miramar Care Home, I will pass your lovely comments on to the staff team. We look forward to seeing you both again soon.

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Review from T B (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has stayed here twice a year for respite care serval times over the last few years, even before Covid and has always enjoyed her stay. The staff and management are very caring and help her with all her needs.
Reply from Louise Vickers, Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review, I will pass this on to the team and hope to see you again soon.

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Review from Richard D (Son of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and treatment is good overall, in often testing circumstances/situations. I have been impressed by the range of activities available to residents and would be keen to see an increased number where possible. The trips are an important option and pleased to hear the variety will continue to be
improved.
The Miramar Care Home and its staff provide a caring and safe environment for the residents, providing confidence for the relatives.
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Review from R T (Respite Resident) assisted by family/friend published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a really nice stay and thought the staff were really good. I was well cared for and the food was really good. Also, I had a really nice trip out in the minibus to the garden centre on the Friday with a cup of tea there as well. Really enjoyed my stay.
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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Miramar Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Miramar Care Home - Avery Healthcare is calculated as follows: ( (151 Excellents x 5) + (74 Goods x 4) + (29 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.88 Points relating to the number of positive Reviews for Miramar Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 19 Positive Reviews ÷ 21.6 = 0.88
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Miramar Care Home - Avery Healthcare

What types of Care is Miramar Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Miramar Care Home - Avery Healthcare have?

There are 72 Single Rooms and 18 Couples/Companion Rooms.

What are the Facilities & Services at Miramar Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Miramar Care Home - Avery Healthcare to the centre of Herne Bay?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Miramar Care Home - Avery Healthcare to verify any information. View our terms and conditions. Miramar Care Home - Avery Healthcare has an Enhanced Service - more info.