Miramar Care Home - Avery Healthcare

The Miramar has a fantastic staff culture. My mother has lived in her apartment for over 4 years and my brother and I can't speak highly enough of the staff. Mum has dementia and she is cared for with dignity and kindness. The facilities are regularly upgraded and the management are very approachable. We couldn't have chosen a better place for mum to live.

I found all staff friendly & helpful. Food excellent with a very large choice.

We have used Miramar previously for Mums respite she absolutely loves it there.

The staff from reception through to mums care team are so attentive, friendly and caring can't praise them highly enough their dedication is unwavering.

Thank you all

I have visited a number of care homes over the years to meet with family and friends some good, others not so! I feel that the Miramar has got things about right, and must say I would be happy to endorse the management team. I have found all members of staff to be caring friendly patient kind professional and more importantly approachable when dealing with sensitive vulnerable needy residents and their family/friends.

This is completely unacceptable. Vulnerable residents deserve basic dignity, hygiene and compassionate care at all times. I am extremely concerned about the standard of care my mum is receiving.

My Mum has been resident at Miramar for just over 3 years now. She struggled a bit in the first few months to adjust to her new life, but since then she has thrived and is very, very happy. This is a testament to the excellence of the whole team at Miramar. All the staff, regardless of role, are caring, friendly and interested in the residents and their families. Mum has benefited particularly from the wide range of activities and the social nature of the environment. It's a big thank you from me. Keep up the good work

Staff wonderful. Food varied but overall good, Everyone tried hard. A well run care home.

Thank you Miramar for all that you have done and all you continue doing . Karen Ross

Thank you all!

Miramar is an exceptional care home that my mum has her called home for 4 years. The facilities are excellent and of high quality. The hotel standard makes it a very comfortable and pleasant place to be with high quality dining, a cafe area and lovely grounds. The wellbeing team provide a daily activity schedule of interactive games, quizzes, music and wellbeing focused activities. However the key componant are the staff who are approachable, friendly and dedicated. My mum sadly became quite ill recently and the staff have been so supportive and genuinely thoughtful. It was a tough set if circumstances that brought us to Miramar but I can honestly say it was totally the right decision for my mum. The next period may be very different for mum and I am hopeful that the team will support her with the dignity and care she will need.

From the 5th to the 12th of September 2025, I spent Respite Care at Miramare Care Home - Herne Bay. A wonderful time as soon as I entered the door. I had met the residents before as I help a lady with singing once a fortnight. So very happy time, such care and attention. I will book myself in once again, maybe in 2029. Still filling my bucket wish on my own home as a present.

Miramar is an outstanding care home. All staff including carers, admin and management team, activities staff, catering staff, cleaning staff go above and beyond to help our mum to feel happy, active, mentally stimulated and safe. Our mum has been a resident at Miramar for just over a year and during this time her physical and mental health has significantly improved. She has formed lovely connections with all of the staff and is always smiling and laughing when we visit. The activities schedule is excellent, mum has been taken on lots of lovely trips to theatres, galleries, gardens and on coastal walks. The variety of entertainers is amazing, mum particularly enjoys the choir and exercise classes and has discovered her love of art. We love spending time in the beautiful garden during the Summer months especially when the care home hosts the Spring and Summer festivals for friends and family.

Every time I visit staff and residents seems cheerful and happy to the be there. Would recommend the Miramar.

My father arrived in March and had difficulty in adjusting to new surroundings. However the Care Staff have gone out of their way to help him settle. A big shout out to Chrissy the Manager who has gone out of her way to help Dad settle. He now is happy and joining in with a lot of the activities which is great.

My mother was well looked after during her three years of residence by the members of staff and management at the Miramar. They showed great professionalism and compassion in sometimes difficult circumstances due to my mother's mental health issues. Our family remains very grateful for the care that was delivered, for the availability of staff and management. It was a very reassuring experience for our family.

Following a fairly long spell in hospital with several failed discharges my relative transferred to the care of the Miramar with an efficient and timely admission and a warm welcome by every staff member they came in to contact with. Their accommodation is beyond what we imagined, and provides a spotlessly clean and comfortable home, and a place to welcome friends and family to visit which is so important. The Miramar feels like a well appointed, well run hotel and we are particularly impressed by both the staff to resident ratios, levels of respect towards residents, visitors and each other, and the gentle encouragement seen towards residents of all abilities. We have witnessed an impressive focus on our relatives' physical and mental health with real clarity, immediate registration and liaison with GP's and other medical services. Communication and consultation with us has been excellent. In a few months we recognise tangible physical progress, and improvements in sociability.

On the whole the food is excellent, but there are some days when I hear it's not so good. I appreciate how hard it is to please everyone! The only issue I have had a few times is with communication but overall the care home is well managed, if a bit expensive. The staff go out of their way to provide a home from home and to help with the transition to care for residents and relatives - always a difficult one. Thank you.

2 of us came to visit one of your residents. We booked lunch in your restaurant, it was delicious. The home is well run, and the staff very happy and helpful.

GR

My father spent his last 4 months as a resident in the Miramar. The whole team were outstanding in helping him to adjust to his new accomodation, in dealing with his increasing fraility with kindness and compassion and in taking care of him with genuine concern and care through to the end.