Signature at the Miramar, in Kent, enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.
Miramar is a purpose-built care home offering exceptional accommodation, which is affordable and is of a very high-standard.
The home is far from typical and offers a variety of different options from a cosy en-suite studio to a two-bed apartment, which has a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Rooms come unfurnished allowing residents to bring those special pieces of their home with them.
Life at the Miramar is all about making it feel like home. Facilities include a beautiful landscaped garden, four lounges to relax in and a comfy coffee lounge, ideal for visiting families.
The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee. Residents at the home can also indulge in having their nails and hair done in the dedicated spa room.
In summary, the Miramar combines award winning care in a stunning location which challenges all your preconceptions of a care home.
Group: Signature Senior Lifestyle Ltd
Person in charge: Colette Warr (General Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 122 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 122
Rooms with ensuite WC: 122
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Signature Miramar: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Signature Miramar is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Signature Miramar in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 14 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.495 for Signature Miramar is calculated as follows: ( (162 Excellents x 5) + (93 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 275 Ratings = 4.495
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.574 Points relating to the number of positive Reviews for Signature Miramar is based on 14 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 24.4 positive Reviews (122 registered maximum number of service users ÷ 5). 14 Reviews ÷ 24.4 Target = 0.574
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Signature Miramar has a Review Score of 9.1 (9.069) from 23 Reviews
Review submitted from a Postal Card by Linda C (Daughter of Resident) on Wednesday 18 April 2018. Relates to February 2018.
My mother had to be moved from her last care home and we chose this one after looking at more than 5 others in the local area. The staff are friendly, welcoming and very caring. The room is clean and the menu is lovely. My mother has improved and now gets up every day to participate in activities and soft diet. Thank you.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 18 Apr 2018:
Thank you for your review Linda, we are all so happy that your mum is with us enjoying our activities and everything else we offer.
Review submitted from a Website Submission by Tiho O (Husband of Resident) on Wednesday 28 March 2018. Relates to March 2018.
* Why moving to a care home? My wife (57) suffers from multiple neurological symptoms (deafness, poor balance, involuntary jaw movements). At age 60, I had a brain tumour that was removed with minimal neurological consequences. Acting as my wife's carer, we were concerned that she would not be able to cope alone in our home. So, the main reason for moving together to a care home was peace of mind.
* Why Miramar? We wanted a care home welcoming couples, in a nice location (sunny and warm). In Herne Bay (Kent), Miramar is right by the sea (adjacent to a coastal path). We were allocated a pleasant flat with sea view and balcony.
* How is life at Miramar? All our needs are catered for: Cleaning, laundry, maintenance and food. All meals are served at the restaurant or brought to our flat if one of us is unwell. Multiple activities are offered, within or outside the residence. We are keen on the gentle exercise classes. Wi-Fi is available, which allows easy access to the outside world.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 29 Mar 2018:
Thank you for your kind review Tiho.
Review submitted from a Website Submission by Gordon P (Son of Resident) on Saturday 24 March 2018. Relates to December 2017.
The staff at Signature Miramar Herne Bay have been of great assistance in providing a seamless transition from independent living to residential care for my eighty-nine-year-old mother.
From initial contact to settling in to care home life they have shown great empathy for my elderly mother and I feel very reassured she is benefiting from good nursing care and a diverse range of activities provided by the home, together with excellent food.
I would have no hesitation in recommending Signature Miramar.
Thank you to all the staff.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 26 Mar 2018:
It has been our pleasure to care for your mother and thank you, Gordon, for your kind review.
Review submitted from a Website Submission by David H (Son of Resident) on Sunday 18 March 2018. Relates to February 2018.
My father has been a resident in the Cyprus Suite for 6 months. He was admitted with severe vascular dementia but over this period his overall health and wellbeing has improved. The staff are kind, professional, caring, attentive and treat him as though he was their own relative. Nothing is too much trouble for them. He is encouraged to join in the daily activities and has been on several trips out. He is very happy there. Both staff and management have been extremely welcoming, caring and helpful to us in what has been a difficult time. The overall atmosphere in the care home is excellent and I would highly recommend the Signature Miramar.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 23 Mar 2018:
Thank you for your review David, your dad is a true gent and has been an absolute pleasure to care for.
Review submitted from a Postal Card by Vanessa S (Daughter of Resident) on Monday 5 March 2018. Relates to January 2018.
My mother spent 4 weeks in the Miramar recovering from a hospital visit. The staff are professional, helpful, caring, attentive and are genuinely interested in the person they are caring for. This is extended to any family/friends that visit. The atmosphere is warm and welcoming. The entertainment is fantastic and I would highly recommend Signature Miramar.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 05 Mar 2018:
Thank you Vanessa. Your mum was a delight to have here with us, we all loved having her stay with us and look forward to seeing her and you again in the future.
Review submitted from a Postal Card by Gillian B (Resident) on Friday 2 March 2018. Relates to December 2017.
My stay at The Miramar proved pleasant in every way. All the staff were helpful, efficient and friendly. The atmosphere was excellent. I would not hesitate to return for another visit.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 05 Mar 2018:
Thank you for your kind review Gillian. It was a pleasure having you stay with us and you are always welcome to stay with us in the future.
Review submitted from a Postal Card by K F (Wife of Resident) on Friday 5 January 2018. Relates to October 2017.
My late husband spent the last 5 years at the Miramar. I couldn't have asked for better care for him. All the staff were wonderful, so patient on the difficult days. The staff were so caring for all of us as a family too. I will always be grateful for the support and genuine kindness shown especially during his last days.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 05 Jan 2018:
Thank you for your kind words about our team, we will all miss your husband and we would love you to pop in for a cup of tea with us anytime.
Review submitted from a Website Submission by Sally W (Daughter of Resident) on Sunday 22 October 2017. Relates to October 2017.
My parents have been residents for a little over a year and have received good care. Any issues I have had have been dealt with swiftly especially in more recent times. The accommodation is is of a high standard and the staff are friendly and approachable.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 30 Oct 2017:
Thank you for kind review Sally
Review submitted from a Website Submission by Carol B (Daughter of Resident) on Monday 9 October 2017. Relates to October 2017.
My father and his wife have been at the Signature Miramar for approx 3 months and I am very pleased with the care they are receiving. They are finding it a little difficult to adjust to the change but I am confident they will settle in.
The staff treat them with respect and compassion and seem to be genuinely interested in their well-being, they are encouraged to take part in activities. The food is very good and varied. The building is modern, clean and fresh. The apartments are spacious and pleasant to be in. I have no complaints.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubes, Client Liaison Manager at Signature Miramar responded to this review on 10 Oct 2017:
Thank you for your kind review Carol, I'm sure we can all make them feel at home with time.
Review submitted from a Postal Card by Hilary D (Resident) on Thursday 5 October 2017. Relates to October 2017.
A recently trained nurse has expanded her role to incorporate massages for residents. She has been treating me several times so far and I find it very beneficial and relaxing. She is very professional in her approach and very caring.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 05 Oct 2017:
Thank you very much for your kind review Hilary and I'm sure the nurse in question will be delighted that what she is doing is appreciated.
Review submitted from a Postal Card by Sylvia S (Friend of Resident) on Thursday 28 September 2017. Relates to September 2017.
I've found that my friend has had very good care and seems a lot better health wise since he arrived here.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 28 Sep 2017:
Thank you for review Sylvia, next time you are here visiting your friend I would love to take the opportunity to see how we can improve your friends experience further.
Review submitted from a Website Submission by Michael C (Friend of Resident) on Monday 25 September 2017. Relates to September 2017.
My friend has been a resident in the Signature Miramar Herne Bay for over 5 years now, most of which has been in spent in Cyprus Ward, which is a secure ward where residents with varying degrees of dementia reside. I am a close friend of the resident in question as well as having power of attorney over his affairs and I visit him at least once or twice a week.
I can, in all honesty, say that in all the time my friend has been in this care home, I have had no reason to complain at all. The service offered is first-rate, the staff are friendly and evidently very caring. My friend's physical wellbeing is clearly paramount to the staff but so too is his mental and emotional wellbeing, and to this end, the staff frequently try to involve him in one or more of the many organised in-house activities.
I am always kept informed by telephone of any problems regarding my friend's health or wellbeing, for which I am grateful.
I have nothing but the highest praise for this particular care home.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 26 Sep 2017:
Thank you for your very kind review.
Review submitted from a Postal Card by J S (Resident) on Monday 18 September 2017. Relates to September 2017.
A pleasant and helpful stay when I needed it to assist my recovery after a major operation. Kind and very courteous treatment by all staff.
How likely would you be to recommend Signature Miramar? Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 18 Sep 2017:
Thank you for your kind words.
Review submitted from a Website Submission by Judith B (Daughter of Resident) on Monday 1 May 2017. Relates to March 2017.
Cannot thank the staff enough for the fantastic care she received for her short but extremely happy stay.
Nothing was too much trouble and every member of staff involved in her care and support were so friendly, but at the same time so professional.
A particularly noticeable feature was that the staff themselves treated my mother as though she was their own, and at her life's end, it was so touching to see them visibly affected, despite dealing with life's end being an obvious part of their duties.
A very big thank you in particular to the client liaison manager whose efficiency and professionalism ensured mum's easy transition from hospital (with its inevitable hurdles to jump ) to the Miramar-again nothing was too much trouble and her last few weeks of life were so peaceful and happy.
Having experienced on a daily basis the way the Miramar is run it would be the place should I need care that I would wish to retire to.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 02 May 2017:
Thank you for your kind review and I know I speak for everyone at the Miramar when I say it was a privilege to support you and your Mother at such an important time.
Review submitted from a Postal Card by Valerie M (Resident) on Thursday 23 March 2017. Relates to March 2017.
I generally find my attendant kindly and efficient. Since I am 91 years old, I sometimes find manners a little different from that to which I am accustomed, but no doubt some of the staff find mine rather different from theirs as well.
However, my genuine requests are usually dealt with exceptionally, I am never made to feel that I am being unreasonable.
The home is always comfortably warm and the grounds are well kept and safe for elderly people to wonder about. At least as well as I kept my own garden.
How likely would you be to recommend Signature Miramar? Likely
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Review submitted from a Postal Card by J P W (Resident) on Wednesday 15 March 2017. Relates to February 2017.
I have lived at Signature Miramar 2 1/2 years and find it comfortable, friendly and well run. The care team and nurses are efficient and kindly and available 24/7. Residents meetings are held 3 times monthly - general management, food and beverages and activities and discussions take place with the management team. The restaurant is pleasant, the staff are helpful and the three cooked meals are varied and with a good choice on the menu for each course. There are daily activities of a very varied type and trips are arranged using the Signature Miramar mini bus. I am happy here and consider myself fortunate to be a resident.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Review submitted from a Postal Card by J D (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Mum enjoyed her stay and was always treated very well, all staff were very kind to her and the food very good.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Review submitted from a Postal Card by Aileen T (Resident) on Tuesday 7 March 2017. Relates to January 2017.
Overall very good care home. The staff are very helpful and kind. The downside sometimes long waits to get up in the morning and to go back to your room after breakfast.
How likely would you be to recommend Signature Miramar? Likely
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Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 07 Mar 2017:
Thank you for your review Aileen and it was a pleasure having you stay with us. While we will always aim to help you get up and get back to your room as promptly as possible the mornings are very busy for the team so we appreciate your patience and will do our best to be more prompt on future stays.
Review submitted from a Postal Card by Constance B (Resident) on Monday 27 June 2016. Relates to June 2016.
I am very grateful to be a resident at the Miramar. The care shown to everyone by everyone on the staff is first class. It is a happy home in all respects. The food sometimes lets it down a bit e.g soups used to be home made now made with powder and often very thin that is my only criticism. We are encouraged to take part in as many physical activities as we are capable of, Yoga, Taichi, walks around the garden, and longer walks along the cliffs. The activities staff are excellent, offer a choice of activities to keep our minds active, quizzes, music craft, art class every week and trip out on the mini bus. The home is always clean and the carers always there when you want help. Altogether a good home.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Review submitted from a Website Submission by Cary (Daughter of Resident) on Friday 12 February 2016. Relates to January 2016.
A care home offering assisted living with a scale able support package for people to live independently behind their own front door in good quality accommodation by the sea. The service is at the top end of the market promising 5 star luxury. We used the service for respite care which did not live up to expectation as it was let down by poor team communication, between nursing and care staff. The quality of care and support varies depending on which team of staff were on duty and the model is far more intrusive than clients are led to believe - front door frequently opened and left open by staff doing 2 hourly checks during the night. The experience for my mother was not a positive one so we terminated her stay early at her request.
How likely would you be to recommend Signature Miramar? Unlikely
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Darren Humby, General Manager at Signature Miramar responded to this review on 17 Mar 2016:
We appreciate that not everyone feels that they have had a perfect experience every time but coming in to a care home for the first time can take some getting use to and acclimatising to the environment and staff. A few days for some people to settle is not long enough, building good relationships between care staff and new residents can take time. As shown within the many received reviews we endeavour daily to ensure our residents are wonderfully cared for and receive the highest quality care.
Review submitted from a Postal Card by Dorothy S (Resident) on Tuesday 24 November 2015. Relates to November 2015.
I have been a resident for seven months needing as little care as possible, although I appreciate I am deteriorating weekly. I enjoy the activities and outings very much. The food is excellent although I feel there is rather too much cakes, biscuits, ice-cream etc, but that is just me and I know it is very much appreciated by others. I am very content to spend the rest of my days here if I can afford it.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Review submitted from a Postal Card by June L (Resident) on Tuesday 24 November 2015. Relates to September 2015.
My husband and I have lived here for almost three years. My husbands health began to fail in the summer and he died here in mid September. The care he received from the staff and regular visiting Doctor and the love and support we both received could not have been better.
How likely would you be to recommend Signature Miramar? Extremely Likely
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Review submitted from a Postal Card by John L (Resident) on Tuesday 24 November 2015. Relates to November 2015.
The Miramar is my home! It is a Happy Home, and I (of very sound mind!) chose that my wife and I would spend the rest of our lives here!
I could not wish for a nicer place to live, nor a more caring staff to look after my wife and others who require help. The management team deserve plaudits for their caring leadership and the excellent training they give to their staff.
My wife and I feel most fortunate to have found this "Home", which we now call our own!
Sincerely!
How likely would you be to recommend Signature Miramar? Extremely Likely
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February 2018
Recipient: Signature Senior Lifestyle Ltd
Date: Thursday 01 Feb 2018
April 2017
Recipient: Signature Senior Lifestyle Ltd
Date: Saturday 01 Apr 2017
March 2017
Recipient: Signature Miramar
Date: Friday 31 Mar 2017
November 2016
May 2016
Recipient: Signature Miramar
Date: Friday 20 May 2016
November 2015
January 2015
Job Title: General Manager
Joined: 2014
Description:
I have worked in nursing for 20 years as a Registered Nurse in various establishments, with the Royal Navy and the NHS. I have nursing experience in trauma and gerontology, and before joining Signature I was a Matron managing four community hospitals. I am delighted to be working at the Miramar and managing a team of nurses and carers who are dedicated to deliver the highest standards of care to all of our residents.
Job Title: Hospitality Manager
Joined: 2014
Description:
I joined the Signature Group in January 2014 as the Hospitality Manager at the Miramar.Raised in Exmouth, Devon and I joined the Army at 16, where I stayed for the next 24 years and reached the rank of Warrant Officer Class 2. After leaving the Army in 2004 I joined Burrows Lea, an elegant Victorian Country House set in the Surrey Hills. I was appointed a Director in 2009 and was also the in house Registrar, I carried out over 50 wedding ceremonies in the Chapel at Burrows Lea. I am delighted to be at the Miramar and hopes that my experience within a Hospitality environment will enhance the lives of the residents.
There are currently no Care Home Idol entrants who have performed at Signature Miramar