Signature Miramar, Herne Bay, Kent
Signature Miramar, Herne Bay, Kent
Signature Miramar, Herne Bay, Kent

Signature at the Miramar, in Kent, enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.

Miramar is a purpose-built care home offering exceptional accommodation, which is affordable and is of a very high-standard.

The home is far from typical and offers a variety of different options from a cosy en-suite studio to a two-bed apartment, which has a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Rooms come unfurnished allowing residents to bring those special pieces of their home with them.

Life at the Miramar is all about making it feel like home. Facilities include a beautiful landscaped garden, four lounges to relax in and a comfy coffee lounge, ideal for visiting families.

The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee. Residents at the home can also indulge in having their nails and hair done in the dedicated spa room.

In summary, the Miramar combines award winning care in a stunning location which challenges all your preconceptions of a care home.

Group: Signature Senior Lifestyle Ltd

Person in charge: Colette Warr (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 122 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 122

Rooms with ensuite WC: 122

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Signature Miramar: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Signature Miramar has a Review Score of 8.9 (8.894)

The Review Score of 8.9 (maximum of 10) for Signature Miramar is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Signature Miramar in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.443 for Signature Miramar is calculated as follows: ( (109 Excellents x 5) + (65 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 192 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.451 Points relating to the number of positive Reviews for Signature Miramar is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.4 positive Reviews (122 registered maximum number of service users ÷ 5). 11 Reviews ÷ 24.4 Target = 0.451

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature Miramar?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature Miramar

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    2

My parents have been residents for a little over a year and have received good care. Any issues I have had have been dealt with swiftly especially in more recent times. The accommodation is is of a high standard and the staff are friendly and approachable.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 30 Oct 2017:

Thank you for kind review Sally

My father and his wife have been at the Signature Miramar for approx 3 months and I am very pleased with the care they are receiving. They are finding it a little difficult to adjust to the change but I am confident they will settle in.

The staff treat them with respect and compassion and seem to be genuinely interested in their well-being, they are encouraged to take part in activities. The food is very good and varied. The building is modern, clean and fresh. The apartments are spacious and pleasant to be in. I have no complaints.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lee Rubes, Client Liaison Manager at Signature Miramar responded to this review on 10 Oct 2017:

Thank you for your kind review Carol, I'm sure we can all make them feel at home with time.

A recently trained nurse has expanded her role to incorporate massages for residents. She has been treating me several times so far and I find it very beneficial and relaxing. She is very professional in her approach and very caring.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 05 Oct 2017:

Thank you very much for your kind review Hilary and I'm sure the nurse in question will be delighted that what she is doing is appreciated.

I've found that my friend has had very good care and seems a lot better health wise since he arrived here.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 28 Sep 2017:

Thank you for review Sylvia, next time you are here visiting your friend I would love to take the opportunity to see how we can improve your friends experience further.

My friend has been a resident in the Signature Miramar Herne Bay for over 5 years now, most of which has been in spent in Cyprus Ward, which is a secure ward where residents with varying degrees of dementia reside. I am a close friend of the resident in question as well as having power of attorney over his affairs and I visit him at least once or twice a week.
I can, in all honesty, say that in all the time my friend has been in this care home, I have had no reason to complain at all. The service offered is first-rate, the staff are friendly and evidently very caring. My friend's physical wellbeing is clearly paramount to the staff but so too is his mental and emotional wellbeing, and to this end, the staff frequently try to involve him in one or more of the many organised in-house activities.
I am always kept informed by telephone of any problems regarding my friend's health or wellbeing, for which I am grateful.
I have nothing but the highest praise for this particular care home.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 26 Sep 2017:

Thank you for your very kind review.

A pleasant and helpful stay when I needed it to assist my recovery after a major operation. Kind and very courteous treatment by all staff.

How likely would you be to recommend Signature Miramar? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 18 Sep 2017:

Thank you for your kind words.

Cannot thank the staff enough for the fantastic care she received for her short but extremely happy stay.
Nothing was too much trouble and every member of staff involved in her care and support were so friendly, but at the same time so professional.
A particularly noticeable feature was that the staff themselves treated my mother as though she was their own, and at her life's end, it was so touching to see them visibly affected, despite dealing with life's end being an obvious part of their duties.
A very big thank you in particular to the client liaison manager whose efficiency and professionalism ensured mum's easy transition from hospital (with its inevitable hurdles to jump ) to the Miramar-again nothing was too much trouble and her last few weeks of life were so peaceful and happy.
Having experienced on a daily basis the way the Miramar is run it would be the place should I need care that I would wish to retire to.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 02 May 2017:

Thank you for your kind review and I know I speak for everyone at the Miramar when I say it was a privilege to support you and your Mother at such an important time.

I generally find my attendant kindly and efficient. Since I am 91 years old, I sometimes find manners a little different from that to which I am accustomed, but no doubt some of the staff find mine rather different from theirs as well.
However, my genuine requests are usually dealt with exceptionally, I am never made to feel that I am being unreasonable.
The home is always comfortably warm and the grounds are well kept and safe for elderly people to wonder about. At least as well as I kept my own garden.

How likely would you be to recommend Signature Miramar? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

I have lived at Signature Miramar 2 1/2 years and find it comfortable, friendly and well run. The care team and nurses are efficient and kindly and available 24/7. Residents meetings are held 3 times monthly - general management, food and beverages and activities and discussions take place with the management team. The restaurant is pleasant, the staff are helpful and the three cooked meals are varied and with a good choice on the menu for each course. There are daily activities of a very varied type and trips are arranged using the Signature Miramar mini bus. I am happy here and consider myself fortunate to be a resident.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum enjoyed her stay and was always treated very well, all staff were very kind to her and the food very good.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall very good care home. The staff are very helpful and kind. The downside sometimes long waits to get up in the morning and to go back to your room after breakfast.

How likely would you be to recommend Signature Miramar? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lee Rubens, Client Liaison Manager at Signature Miramar responded to this review on 07 Mar 2017:

Thank you for your review Aileen and it was a pleasure having you stay with us. While we will always aim to help you get up and get back to your room as promptly as possible the mornings are very busy for the team so we appreciate your patience and will do our best to be more prompt on future stays.

I am very grateful to be a resident at the Miramar. The care shown to everyone by everyone on the staff is first class. It is a happy home in all respects. The food sometimes lets it down a bit e.g soups used to be home made now made with powder and often very thin that is my only criticism. We are encouraged to take part in as many physical activities as we are capable of, Yoga, Taichi, walks around the garden, and longer walks along the cliffs. The activities staff are excellent, offer a choice of activities to keep our minds active, quizzes, music craft, art class every week and trip out on the mini bus. The home is always clean and the carers always there when you want help. Altogether a good home.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A care home offering assisted living with a scale able support package for people to live independently behind their own front door in good quality accommodation by the sea. The service is at the top end of the market promising 5 star luxury. We used the service for respite care which did not live up to expectation as it was let down by poor team communication, between nursing and care staff. The quality of care and support varies depending on which team of staff were on duty and the model is far more intrusive than clients are led to believe - front door frequently opened and left open by staff doing 2 hourly checks during the night. The experience for my mother was not a positive one so we terminated her stay early at her request.

How likely would you be to recommend Signature Miramar? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Poor

Rooms: Good

Value for Money: Poor

Darren Humby, General Manager at Signature Miramar responded to this review on 17 Mar 2016:

We appreciate that not everyone feels that they have had a perfect experience every time but coming in to a care home for the first time can take some getting use to and acclimatising to the environment and staff. A few days for some people to settle is not long enough, building good relationships between care staff and new residents can take time. As shown within the many received reviews we endeavour daily to ensure our residents are wonderfully cared for and receive the highest quality care.

I have been a resident for seven months needing as little care as possible, although I appreciate I am deteriorating weekly. I enjoy the activities and outings very much. The food is excellent although I feel there is rather too much cakes, biscuits, ice-cream etc, but that is just me and I know it is very much appreciated by others. I am very content to spend the rest of my days here if I can afford it.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and I have lived here for almost three years. My husbands health began to fail in the summer and he died here in mid September. The care he received from the staff and regular visiting Doctor and the love and support we both received could not have been better.

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Miramar is my home! It is a Happy Home, and I (of very sound mind!) chose that my wife and I would spend the rest of our lives here!
I could not wish for a nicer place to live, nor a more caring staff to look after my wife and others who require help. The management team deserve plaudits for their caring leadership and the excellent training they give to their staff.
My wife and I feel most fortunate to have found this "Home", which we now call our own!
Sincerely!

How likely would you be to recommend Signature Miramar? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

November 2016

November 2015

Great British Care Awards 2015

Recipient: Signature Miramar

Date: Friday 20 Nov 2015

more details

Great British Care Awards 2015

Recipient: Signature Miramar

Date: Friday 20 Nov 2015

more details

LaingBuisson Awards

Recipient: Signature Miramar

Date: Wednesday 11 Nov 2015

more details

January 2015

Job Vacancies

Staff Profiles

No image found

Darren Humby

Job Title: General Manager

Joined: 2014

Description:

I have worked in nursing for 20 years as a Registered Nurse in various establishments, with the Royal Navy and the NHS. I have nursing experience in trauma and gerontology, and before joining Signature I was a Matron managing four community hospitals. I am delighted to be working at the Miramar and managing a team of nurses and carers who are dedicated to deliver the highest standards of care to all of our residents.

No image found

Stephen Vaughan Atkins

Job Title: Hospitality Manager

Joined: 2014

Description:

I joined the Signature Group in January 2014 as the Hospitality Manager at the Miramar.Raised in Exmouth, Devon and I joined the Army at 16, where I stayed for the next 24 years and reached the rank of Warrant Officer Class 2. After leaving the Army in 2004 I joined Burrows Lea, an elegant Victorian Country House set in the Surrey Hills. I was appointed a Director in 2009 and was also the in house Registrar, I carried out over 50 wedding ceremonies in the Chapel at Burrows Lea. I am delighted to be at the Miramar and hopes that my experience within a Hospitality environment will enhance the lives of the residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Signature Miramar