Miramar Care Home - Avery Healthcare

In addition, the other residents seem happy and the environment feels very interactive between residents and staff. It's kept immaculately clean but has lots of touches that make it feel friendly and open. I researched dozens of care homes and Miramar was unmatched.

Mum loved it here, she was more a live and happy than she has been in a very long time. She was smiley and her eyes were alive. The staff were all lovely, helpful and got mum washed dressed and her nails cut when all other care services couldn't. The whole experience was amazing for mum and all the family and mum can't wait to come back. She also loved the food - which there was plenty pf - shes not eaten so well and also went out and did activities for the 1st time in years.

Very clean and well organised together with a cheerful atmosphere..Understanding and care could not be faulted.

As a visitor, though a frequent one, it is difficult to choose between good and excellent below, especially without current comparison, value for money particularly so. The horrendous sums critically decimating life savings and meagre pensions inflict pain and worry though we know overheads are high in a criminally underfunded sector.

We have found in the last eighteen months a decline in overall satisfaction. My father has had issues with these on the whole have been dealt with. However, he has complained about rough treatment in the mornings and has said he is not woken for meals at some times. Overall, just needs a little attention to people in your care, so they feel better, other than just someone who is there.

The care my mother has directly received has been good. My issue with the Miramar has been the loss of two gold necklaces from my mother. The first went missing in 2023 and the second in 2024. These were necklaces she never took off and I fear were taken from her. Her dementia makes her unaware of them being missing. The first was my father's wedding ring and therefore huge sentimental value.

Staff are friendly and concerned for residents' comfort and well-being. Lots of activities to engage most of the residents and interesting trips out. Beautiful gardens and lots of activity groups. The well-being team are lovely and always jolly. The cakes for tea time are exceptional. The carers are always happy t help. All are very welcoming.

If I have a quibble, I guess it would be that sometimes it appears that staff are not always as coordinatded with and others as they could be.

Whilst the service and activities were always good, since the introduction of the new manager the conditions, activities and seating arrangements have improved substantially, all the staff are very friendly and helpful. Most importantly Mum is very happy and settled in her new home. She arrived with mild dementia which has deteriorated and the help and love she receives is invaluable and ensures all her family are safe in the knowledge that she is in the right place and they do not need to worry. It is like a first-rate hotel but with great medical support and daily life enrichment events. So good!

I find it very comfortable. All the staff are helpful and kind. I find the food pretty good. We have lots of entertainment which is enjoyable.

My wife has been at Miramar Care Home since September 2023, with dementia. She has received excellent care from all the staff. The staff treat all residents with dignity and friendliness, and are so patient. The facilities are excellent and the activities team provide inclusive entertainment for all abilities. Over the last year, all the staff from all departments, have gone from strength to strength. Overall, I would say that Miramar is the premium care home in the area.

Mum has a very comfortable apartment with patio doors out onto the garden. This is very important to her. Activities are good regular and help to break up the day. Carers are polite encouraging and cheery. I have witnessed some entering mum's room without knocking, several times (as I'm there) - this is not acceptable. Most knock before entering. Mum has had a lot of trouble recently with unacceptable behaviour. This has been resolved.

Helpful and caring.

My mother has Alzheimer's and has excellent care at the Miramar. All the team have been amazing and very caring. I am always greeted with a smile and an update on Mum's health and activities. I am so happy with everyone and everything at the Miramar.

This was my husband's second stay in Miramar for 1 week of respite. He settled in a lot quicker this time as he's getting familiar with it. I find it very easy to visit him and come and go from the home. I feel very comfortable with how its laid out inside, lovely facilities. The staff are lovely and I know he's well taken care of. Thank you again Miramar.

My mother has stayed here twice a year for respite care serval times over the last few years, even before Covid and has always enjoyed her stay. The staff and management are very caring and help her with all her needs.

I had a really nice stay and thought the staff were really good. I was well cared for and the food was really good. Also, I had a really nice trip out in the minibus to the garden centre on the Friday with a cup of tea there as well. Really enjoyed my stay.

The Miramar Care Home and its staff provide a caring and safe environment for the residents, providing confidence for the relatives.

Have issues with being informed when my father has been ill, communication throughout is poor. When calling by phone messages are not being relayed either to my father or staff. Room not cleaned regularly as discussed once a month. carpet in the main area has been stained for over a year. Not a good impression to any new guests etc. Activities are limited for those less able.

Having an apartment with her own front door (and furnished with her own things) rather than just a bedroom certainly makes it feel must more like independent living than a care home but with all the benefits of having assistance available 24/7 if and when needed.