Miramar Care Home - Avery Healthcare

165 Reculver Road, Beltinge, Herne Bay CT6 6PX
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9.3 96 Reviews
  • Miramar Care Home - Avery Healthcare, Herne Bay
The Miramar Care Home in Kent enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award-winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.

Couples and companions are warmly welcomed to the home where their well-being, comfort, and happiness are top priority.

Miramar is a purpose-built care home with a variety of apartments including independent living apartments, offering exceptional accommodation which is affordable and is of a very high standard. The home offers, residential, respite and dementia care.

The home is far from typical and offers a variety of different options including a cosy en-suite studio, one and two-bedroom apartments, which have a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Apartments come unfurnished allowing residents to bring those special pieces of their home with them.

Life at the Miramar is all about making it feel like home. Facilities include a beautifully landscaped garden, four lounges to relax in, including a coastal lounge with stunning sea views and a comfy coffee lounge, ideal for visiting families. Residents can also catch a film in Mirarmar's very own cinema room.

The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee.

Residents at the home can also indulge in having their nails and hair done in the dedicated hair salon & spa room.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 108 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £2300
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1550

These prices are only a guideline, please contact Miramar Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Vickers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (18)

Miramar Care Home - Avery Healthcare Reviews (96)

Total of 96, showing 41-60
9.3

Miramar Care Home - Avery Healthcare has a Review Score of 9.3 (9.299) out of 10, based on 22 reviews in the last 2 years. Over all time Miramar Care Home - Avery Healthcare has 96 reviews.

Overall Experience

  • 61
  • 29
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Date Published

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Review from Vivienne B (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout this very difficult year, the home and all its staff have been amazing. Communication has been good, care for my mum has been brilliant.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. The well-being and safety of our residents is our top priority, especially during these unprecedented times. Our staff team are delighted to hear such kind words about the dedicated work they do so that all our residents only receive exceptional standards of care.

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Review from Ian G (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit during Covid-19 organised very efficiently.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. We appreciate how important it is for our residents to keep in touch with their loved ones in these unprecedented times, and look forward to inviting you for more regular visits now that the lockdown restrictions are beginning to ease. Best wishes.

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Review from S C (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice environment in which to visit. Safe and efficient way to see relatives. Mum likes "the pod", and so do we!

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. The well-being of our residents is our top priority, and we appreciate how important it is for residents to stay in contact with their loved ones in these unprecedented times. We look forward to welcoming you to more regular visits now that lockdown restrictions are beginning to ease in our purpose-built 'happy' pod.
Best wishes.

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Review from Sue J (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In very difficult circumstances, both Mum and Dad (until he passed away in November 2020) have been very well cared for here. I have nothing but gratitude for the care and attention received by them. Specially compassionate over the time of Dads death.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your kind words. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. We are delighted to hear how satisfied you are with the highest quality of care that your parents received. We are sorry for your loss; your father will be truly missed. Best wishes.

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Review from Alison P (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care, especially in these difficult times.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. Your feedback is truly invaluable to us and our staff team. The well-being of our residents is always our top priority, especially in these unprecedented times. Best wishes.

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Review from Pauline D (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has always been reassuring knowing that Mum has been so well cared for at the Miramar. These last 12-months have been a difficult time for everyone. The team have exceeded themselves - keeping in touch with the family - arranging visits when possible. Good to know she has been kept safe and well.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home. Your kind words are truly invaluable to us, and our staff team are so delighted to hear how satisfied you are with the exceptional level of care they deliver to all our residents. We appreciate how important it is for residents to stay in touch with their loved ones in these unprecedented times and look forward to inviting you for more regular visits now that lockdown restrictions are starting to ease. Best wishes.

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Review from Sue B (Niece of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Miramar for nearly 7-years. She has always been treated with the utmost respect and courtesy. I have always been welcomed when visiting, and I am confident that my aunt is receiving the care and good company that she is entitled to at her time of life.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your kind words. Our highly trained staff team go over and above the standards to ensure that all our residents are made to feel at home/welcome in the loving community that we create. Best wishes.

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Review from Nigel C (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents joined The Miramar in 2019. They had a superb flat with a balcony and uninterrupted views of the sea. They enjoyed the high quality of the public rooms, the standard of food in the restaurant and, above all, the friendly and caring nature of the staff. When my father died, the compassion
shown to my mother and the treatment of our whole family could not have been bettered. I will always be grateful for the support we were given at a very difficult time. My mother continued to live in the flat for over another year. During this time, her physical condition declined and, of course, there was Covid to deal with but the staff remained as kind as ever. Visiting, when allowed, was well managed and phone calls kept us in regular touch. A fall has meant that my mother has had to transfer to a home that is able to offer full nursing care. Moving out was like parting from old friends. We will miss everyone.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your lovely feedback. It was a pleasure to have both your parents stay with us at Miramar Care Home and we are delighted to hear how satisfied you are with the highest quality of care that they received. The well-being and safety of our residents is always our top priority, especially during these unprecedented times, and we encourage our residents loved ones to keep in frequent contact.
Best wishes, Rachel.

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Review from J G (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a the Miramar for 4 years with two being in the Cypress Unit. I am so pleased that she has been receiving the best of care. I certainly could not provide this at home!
The staff are so caring and I can see that my mum appreciates them. Their level of expertise is also superb.

Reply from Rachel Aran, Marketing Administrator at Miramar Care Home - Avery Healthcare

Thank you for taking the time to review Miramar Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.

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Review from I D (Respite Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Avery staff can be commended for their kindness and happy attitude to those in their care. I certainly would recommend to others to respite here.

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Review from B R (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this home for 6 years and I am very happy here.

Reply from Ryan Farrelly, Marketing Assistant at Miramar Care Home - Avery Healthcare

Thank you for reviewing Miramar Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team.

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Review from Heather H (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff care about you, they look after you 24 hours a day. Never let me down. I enjoy the gardens, the meals and the company.

Reply from Ryan Farrelly, Marketing Assistant at Miramar Care Home - Avery Healthcare

Thank you for reviewing Miramar Care Home. Our staff team will be so delighted to hear such kind words about our home. I will be sure to pass on your message.

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Review from John L (Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent accommodation and management.

Reply from Ryan Farrelly, Marketing Assistant at Miramar Care Home - Avery Healthcare

Thank you for reviewing Miramar Care Home. It is wonderful to hear how satisfied you are with our home. I will be sure to pass on your positive feedback to our staff team.

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Review from Sharon C (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum regularly tells us that she has 'no regrets' about moving to Miramar. She settled in very quickly and particularly enjoys all the company, the activities, the wonderful food, the kind carers and the beautiful gardens. Thank you, everyone, for the love and support you have given Mum throughout these
challenging times!

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Review from Debbie B (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at The Miramar Care Home. She was initially reluctant about becoming a resident just before lockdown this year. However she has nothing but praise for the staff and care she receives there and we haven’t seen her this happy in years despite the painful condition she suffers from.
We are so grateful that we do not have to worry about her in these difficult times and that she is safe and happy.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind words, we will pass these onto the Staff. It's Lovely to hear that your Mother is so happy living at Miramar.

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Review from Sue B (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough for all that they do, my Mother was admitted in lockdown thus making it very difficult for me to be involved in the settling in process, which added more stress to a very stressful situation, but the whole process was dealt with in a professional caring manner.
Everyone has been extremely kind and thoughtful both to my Mum and to me, which has enabled us to feel well supported and confident in our choice of home.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words, we will be sure to pass them onto the staff. It has been a pleasure getting to know mum over the past few weeks.

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Review from Shirley W (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Miramar staff have coped wonderfully during the pandemic to keep our relatives safe and entertained. We are most grateful for the care, patience and hard work they have provided in these difficult times. Families have been kept well informed with emails, phone calls and newsletters. We have appreciated
the video calls and garden visits. Keep up the excellent work.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words, they are very encouraging for the team here at Miramar during these unprecedented times.

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Review from Wendy A (Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are thoughtful and kind and the house is nice, very clean and comfortable and the food is good and entertainments very appropriate.
Please note re my ratings that I am a very difficult person to please and former good hotel guide inspector.

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Review from B J (Son of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied to know that my mother is receiving the best possible care in these difficult times. Thank you to the staff at the Miramar for all they are doing to make her stay as comfortable as possible.

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Review from C R (Cousin of Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff extremely welcoming, helpful and professional.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words.
I will be sure to pass on your comments to the staff team.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Miramar Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Miramar Care Home - Avery Healthcare is calculated as follows: ( (151 Excellents x 5) + (74 Goods x 4) + (29 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.88 Points relating to the number of positive Reviews for Miramar Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 19 Positive Reviews ÷ 21.6 = 0.88

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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