Miramar Care Home - Avery Healthcare

Overall a good and caring residential care facility. Good care is taken of my Mum. Very friendly staff, very attentive. Activity staff are very encouraging. Reception very kind and helpful. All caring and nursing staff are excellent.

Mum says she feels very comfortable and that the home is friendly. Mum feels her care is 'ok', very good. As her daughter, I feel she could do with more interaction. she is quite isolated in her room now that she is more disabled. She would benefit from some therapeutic interaction (music therapy) as she comes alive with music and singing. Possibly on a one-to-one basis or small group.

The care team who look after Mum are simply brilliant. They have certainly found their vocation as they are all so caring, thoughtful and patient. They speak to residents as they would a valued friend and have a great connection with the diverse range of personalities. We were just amazed how they supported Mum when she returned from hospital and was very ill. We can't praise or thank them enough.

I am delighted with the care that my wife receives. All of the staff understand her dementia and show kindness in all aspects of her life at Miramar. Also, they support the family in a very positive way having established a good relationship.

It was my uncle's 85th birthday and the head chef made the most beautiful cake for him. Uncle had 7 family members and the head chef provided a beautiful buffet. The family were absolutely amazed at how the event was set up. The food was stunning. We were all looked after so well by all the staff at the home and this made his day so special.

Friendly and caring staff. The care home is clean and well looked after. My friend speaks highly of everyone although says there is never enough staff. I am also told communication between staff is not always very good, especially when there is an issue. Other than that they are very happy there and comfortable and looked after, classes it as home.

Mum is well looked after and seems happy and settled. She enjoys the food and the activities and trips which are on offer. Staff were particularly helpful in getting her ready to leave early one morning for an operation. The receptionists are very friendly and helpful. There have been occasional communication problems, both in terms of managers being passed on and financial arrangements.

Mum seems comfortable but as dementia progresses she has difficulty expressing herself. However, she is always clean and well-dressed and enjoys the food, has made friends and appears happy when I visit. Mum is encouraged to join in with activities and tries to participate wherever possible. The team of carers are all more than happy to assist with her needs.

Overall very pleased and particularly with the noticeable efforts given for my mum's birthday.

It has been a very warm welcome. My ninety-five year old mother was anxious about coming into a care home but her fears were allayed straight away. The care home is clean, spacious, well decorated and obviously, well run.

Suffered broken humerus (arm). Treated medically but needed care as I live alone. Very impressed with caring, friendly staff all willing to help.

We contacted Miramar Care Home at very short notice as my 95-year-old mother-in-law needed to be discharged from the hospital. I was able to get the information I needed swiftly and my mother-in-law was admitted within 48 hours. Communication is good and I was able to check in regarding y mother-in-law if unable to visit. The home is a cut above others I have visited from the rooms, food and activities to, most importantly, the staff who have cared for her.

Excellent facilities. Very welcoming, fantastic staff. My father has settled in very well, made lots of friends and seems very happy. The food is excellent. Reminds us of a five-star hotel.

We have visited on several occasions and have head a positive experience. We were welcomed in a very pleasant and professional way. The home was looking clean and tidy.

Overall, I am very satisfied with the support I receive.

Very happy with the care and attention my mum receives. Mum moved in during the first lockdown in 2020 and everyone made this transition as easy as possible.

This is a very good home, facilities and rooms are very good. Staff are excellent and treat residents with kindness and respect. I would highly recommend.

Staff are very helpful and kind. My mother clearly likes and trusts them. I have had a lot of contact by phone, as in-person visits have only just started. I am always rung back when I ask for updates, and the information I receive is comprehensive and sensitively given.

Throughout this very difficult year, the home and all its staff have been amazing. Communication has been good, care for my mum has been brilliant.

Visit during Covid-19 organised very efficiently.