Miramar Care Home - Avery Healthcare

165 Reculver Road, Beltinge, Herne Bay CT6 6PX
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9.3 96 Reviews
  • Miramar Care Home - Avery Healthcare, Herne Bay
The Miramar Care Home in Kent enjoys the perfect location on Herne Bay's panoramic seafront with beautiful sea views and offers quality award-winning care in luxurious surroundings. The team at the Miramar offer a warm welcome to all.

Couples and companions are warmly welcomed to the home where their well-being, comfort, and happiness are top priority.

Miramar is a purpose-built care home with a variety of apartments including independent living apartments, offering exceptional accommodation which is affordable and is of a very high standard. The home offers, residential, respite and dementia care.

The home is far from typical and offers a variety of different options including a cosy en-suite studio, one and two-bedroom apartments, which have a separate lounge and kitchen with a full en-suite wet room. It is unique as it offers double the space of most care homes and is ideal for those wanting extra room or couples who want to stay together. Apartments come unfurnished allowing residents to bring those special pieces of their home with them.

Life at the Miramar is all about making it feel like home. Facilities include a beautifully landscaped garden, four lounges to relax in, including a coastal lounge with stunning sea views and a comfy coffee lounge, ideal for visiting families. Residents can also catch a film in Mirarmar's very own cinema room.

The home has a licensed restaurant with a menu being dictated by current residents. There is also an extensive range of activities which provides trips out, visiting speakers, one-to-one, with all activities again being chosen by the home's own resident committee.

Residents at the home can also indulge in having their nails and hair done in the dedicated hair salon & spa room.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 108 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £2300
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1550

These prices are only a guideline, please contact Miramar Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Vickers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (18)

Miramar Care Home - Avery Healthcare Reviews (96)

Total of 96, showing 61-80
9.3

Miramar Care Home - Avery Healthcare has a Review Score of 9.3 (9.299) out of 10, based on 22 reviews in the last 2 years. Over all time Miramar Care Home - Avery Healthcare has 96 reviews.

Overall Experience

  • 61
  • 29
  • 3
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  • 1

Date Published

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Review from Katrina F (Daughter of Resident) published on 27 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in need of more care for our mum and we requested a viewing at Miramar in Herne Bay. From that moment on we have had first class service and reassurance. So helpful and understanding, treating our mum with great respect. We are so relieved at this difficult time.

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your kind words.
It is lovely to see your Mum has settled in so well.

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Review from D C (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was mum's 2nd visit for respite care, within 6 months and she came home with nothing but compliments about the staff and how friendly and caring they were to her during her stay. She actually enquired about her next stay and how soon would she be going! It is wonderful for me, knowing I can have
a holiday in the knowledge that mum is in the good care (and a safe and happy environment) of the staff at Miramar Care Home.

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Review from Tihomir O (Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Miramar benefits from a unique location and the services and care provided are satisfactory.
However, prospective Residents and their Relatives should be aware of two issues:


(i) There is no longer in-house registered nurses in Miramar (from March 2019). Should Resident(s) need nursing care, it

would be provided by external NHS District Nurses.


(ii) Avery Healthcare Ltd. (i.e. Miramar Management) increases consistently their Fees. The latest increase was notified on 27 November 2019, to be implemented on 01 January 2020. Since we joined Miramar in October 2017, we experienced 3 annual Fees increases: 4.5% Jan 2018; 4.8% Jan 2019; and 5.3% Jan 2020. As long-term Miramar residents, we are concerned by these recurrent increases, because our pensions, the main source of our income are, by law adjusted to CPI (around 2% for each of the last 2 years).

Reply from Angus Matthew, Senior Marketing Manager at Miramar Care Home - Avery Healthcare

Many thanks for your review and the time you took to complete. All feedback is valuable and helpful. We understand your concerns about the fee increases and have responded to you personally to fully explain the complex reasons for this. We do work hard to keep our increases to the absolute minimum, but we do have to compete and operate in a challenging economic climate.

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Review from Edwin D (Respite Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason for using the facilities of the Miramar care home was due to the fact that our present accommodation was unsuitable due to major restoration work necessary - which is likely to take 8 -10 weeks.

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Review from R D (Respite Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of October, it was necessary for my husband and myself to have a place to stay whilst our House was being repaired. Our son came up with the name of the Miramar Care Home, which was near there and our home. He arranged for us to have a visit to get a view of the care home and this was arranged
we were shown around the whole building and arranged a 2-week stay ending on 11th November.

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Review from S R (Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am delighted by the care and treatment from the care home over recent months since I became a resident. I have settled in fairly well on the whole and I am comfortable. It makes a lot of difference with my family coming to see me when they can and it is good to go out and about when
possible. It is good to see family and friends coming to visit so I do not feel cut off.

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Review from S C (Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a happy place to be and they look after me very well.

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Review from L A (Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to be in here.

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Review from P T (Sister of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This home has many good and caring staff but it has some issues that cannot be ignored. My sister has experienced issues with call bell delays in being answered and also finds the food is not to her taste, in fact, many residents say the same. The home was taken over by Avery around a year ago and
they have put in temporary manager to address issues. It may get better as time passes but at this time there is a lack of atmosphere and indeed a lack of residents. If this home is on your list, look carefully, ask lots of questions and satisfy yourself that this is right for you. We all want the best for our relatives.

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Review from Winifred P (Stepsister of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very first visit to see my step-sister could not have gone any better as I could not have seen her looking more comfortable in her surroundings and taking away all my anxieties as to how she would accept her new surroundings. She said how well she was looked after and I can only say how kind all
the staff were to me during my visit.

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Review from Frances R (Partner of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner comes to stay with you for respite care while I go abroad to visit relatives.
I am always happy with the care he receives and feel certain he will be safe in your care.
He enjoys his stays, the accommodation is spacious, staff friendly and he feels secure knowing he has people on hand to
care for him. Thank you.

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Review from Steve S (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Avery take over has been positive.
The refurbishment has made the home very good looking. Staff are lovely and the new management is also excellent. Nice to see the activities on the Facebook page.

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Review from Jonathan M (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is excellent, care is very good, friendly staff and plenty of activities for residents to get involved in. Rooms are spacious and airy and relatively clean. Garden is peaceful.

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Review from C B (Daughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mum moved into Miramar Signature in January 2018 and all was fine until Avery Health took over. We felt, as a family, the management extremely poor and never enough staff to tend to the nursing unit where our mum was a resident. CQC has been involved along with safeguarding after many complaints
from staff and ourselves. Then we’re told in March they were evicting all nursing residents and new homes had to be found by the 26th April 2019. Even though a big issue for our Mum to be moved we feel that she is safer and will be well looked after and we can go home knowing mum is in good hands and not have to worry anymore. Family left very dissatisfied with Avery Health at the Miramar.

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Review from Linda C (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had to be moved from her last care home and we chose this one after looking at more than 5 others in the local area. The staff are friendly, welcoming and very caring. The room is clean and the menu is lovely. My mother has improved and now gets up every day to participate in activities and
soft diet. Thank you.

Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare

Thank you for your review Linda, we are all so happy that your mum is with us enjoying our activities and everything else we offer.

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Review from Gordon P (Son of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Signature Miramar Herne Bay have been of great assistance in providing a seamless transition from independent living to residential care for my eighty-nine-year-old mother.
From initial contact to settling in to care home life they have shown great empathy for my elderly mother and I
feel very reassured she is benefiting from good nursing care and a diverse range of activities provided by the home, together with excellent food.
I would have no hesitation in recommending Signature Miramar.
Thank you to all the staff.

Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare

It has been our pleasure to care for your mother and thank you, Gordon, for your kind review.

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Review from David H (Son of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in the Cyprus Suite for 6 months. He was admitted with severe vascular dementia but over this period his overall health and wellbeing has improved. The staff are kind, professional, caring, attentive and treat him as though he was their own relative. Nothing is too much
trouble for them. He is encouraged to join in the daily activities and has been on several trips out. He is very happy there. Both staff and management have been extremely welcoming, caring and helpful to us in what has been a difficult time. The overall atmosphere in the care home is excellent and I would highly recommend the Signature Miramar.

Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare

Thank you for your review David, your dad is a true gent and has been an absolute pleasure to care for.

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Review from Vanessa S (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 4 weeks in the Miramar recovering from a hospital visit. The staff are professional, helpful, caring, attentive and are genuinely interested in the person they are caring for. This is extended to any family/friends that visit. The atmosphere is warm and welcoming. The entertainment is
fantastic and I would highly recommend Signature Miramar.

Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare

Thank you Vanessa. Your mum was a delight to have here with us, we all loved having her stay with us and look forward to seeing her and you again in the future.

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Review from Gillian B (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at The Miramar proved pleasant in every way. All the staff were helpful, efficient and friendly. The atmosphere was excellent. I would not hesitate to return for another visit.

Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind review Gillian. It was a pleasure having you stay with us and you are always welcome to stay with us in the future.

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Review from K F (Wife of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My late husband spent the last 5 years at the Miramar. I couldn't have asked for better care for him. All the staff were wonderful, so patient on the difficult days. The staff were so caring for all of us as a family too. I will always be grateful for the support and genuine kindness shown especially
during his last days.

Reply from Lee Rubens, Client Liaison Manager at Miramar Care Home - Avery Healthcare

Thank you for your kind words about our team, we will all miss your husband and we would love you to pop in for a cup of tea with us anytime.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Miramar Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.419 for Miramar Care Home - Avery Healthcare is calculated as follows: ( (151 Excellents x 5) + (74 Goods x 4) + (29 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.419

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.88 Points relating to the number of positive Reviews for Miramar Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 19 Positive Reviews ÷ 21.6 = 0.88

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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