Saltwood Care Centre

Thank you.

Saltwood Care Centre has been my Mother’s home for the last five years. She has had the best quality of care there is to be had in any similar facility. The nursing staff and carers have been very professional and sympathetic in all situations. We have been extremely happy with the care she has had while at Saltwood. Thank you.

All the staff are very friendly and caring and thoughtful. She always looked nice and her clothes clean. Everyone always says good morning with a smile. This is a very good home. The food is great. She always ate her food and she enjoyed her food.

Excellent and friendly service from the first phone call. My father went for respite and he said the best part was the staff. All the staff were kind and welcoming and nothing was too much trouble ever. I was really impressed with the care my father received during his time there. I would recommend Saltwood Care Centre to anyone thinking of using it.

Based on our daily visits, we are pleased to say that all the nursing staff are excellent, as are the vast majority of the carers (although there are one or two who, we feel, fall somewhat short of the high standards of caring and kindness that we would expect of a care home like Saltwood Care Centre). Although in principle the staffing level is the same at weekends as it is on weekdays, it is our impression that Saltwood Care Centre is somewhat less well organised at weekends. We cannot comment on the night staff, as we did not encounter them.

She passed away peacefully in Saltwood and the nurses on duty were so caring both to my mum and to the family.

They go the extra mile.

So a big thank you for caring for my mum and for me. A special Thanks to a member of staff in housekeeping who always has a smile and nothing I ask her is ever too much trouble...Mum really likes her!

Positive:

Kind, friendly staff. Beautiful setting.

Areas for improvement:

Improve housekeeping - tissues and dust bunnies under beds.

On balance: staff lovely, but management needs to tighten up on lots of areas.

While I can't fault individuals, I could have put my mother into a luxury hotel for 10 days for a lower price, she would have received a better quality of life and we could have bought in extra services.

Thank you.

Food and drink content good but meal was sometimes delayed, impacting or organising visiting times/outings. Guests meals could be better managed. Overall an excellent experience which helped us all through a very difficult time. Thank you to everyone at Saltwood.

I can't recommend Saltwood Care Centre highly enough for the care they took of mum for the last nine months of her life. She couldn't have been treated with more patience, tenderness or compassion. Everything about the call centre was outstanding including the amazing varied entertainment. I am thankful mum was able to spend the last days of her almost 102 years being looked after by the wonderful staff in such a loving environment.

Our mother was 101 when she had to go into care. She was not able to walk or dress herself and her eyesight was very poor. She suffered from extreme anxiety and was depressed. She was a difficult resident but the staff were always very helpful and caring. She hated being on her own so they always made sure she was in the company of a carer or other residents.

My mother's previous care home experience was awful and I had almost given up hope of finding a place where I could relax knowing she was well cared for. Saltwood Care Centre has met this need. They are really caring, thoughtful and pre-emptive. Nothing is too much trouble. They have a good stimulating programme of events and include relatives in monthly tea parties. But relatives are welcome at any time anyway. Their food is the best I've seen anywhere. The current manageress and deputy are inspirational and lead a good team.

Since my mother in law came into Saltwood Care home in September 2017, all the family have visited her on a regular basis. She would be the first to admit she hasn't been the easiest resident to deal with but we can only say how impressed we have been with the loving care shown by everyone towards her. We should like to thank you and wish you all a healthy and happy New Year.

Since the change in the Manager at Saltwood Care Centre, the family has noticed a step change all to the good of the home, its occupants and staff. Together with a new activities coordinator, the atmosphere and environment has to be praised. The Christmas celebrations as an example were a joy to be part of and see the happiness abound. Well done and congratulations.

Chefs they have, with homemade crunchies, a real treat. Thank you very much.

Since putting my uncle in the care of Saltwood Care Centre I can find no fault. he is happy and well looked after and I compliment the staff and management on this.

The food is excellent, well presented and served in a tastefully decorated dining room, which makes the residents feel valued. The family all feel we have made the right choice for mum.

The staff are very helpful and friendly and I could not wish for a better place for my mother.