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Saltwood Care Centre

Tanners Hill, Hythe, Kent CT21 5UQ
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Saltwood Care Centre, Hythe
Saltwood Care Centre, Hythe
Saltwood Care Centre, Hythe

Saltwood Care Centre is located on Tanners Hill, Hythe just a short walk from the shops and facilities of the High Street.

Extensions and refurbishments to the building, have created a delightfully spacious and airy environment in which to live, whether that be on a short or long-term basis.

The staff team are passionate about the caring service provided and are committed to providing the very best care for all of their...  

Care Provided by Saltwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,870£1,870 - £1,870
Residential Dementia Care£1,800 - £1,870£1,870 - £1,870
Nursing Care£1,800 - £1,870£1,870 - £1,870
Nursing Dementia Care£1,800 - £1,870£1,870 - £1,870

Fees are dependent on care needs assessment, please contact the home to discuss Fees.

Contact Saltwood Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sophie Betts (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Saltwood Care Centre welcomes visitors at any time.

Parking

  • Ample parking is available in the home's car park as well as unrestricted parking in Tanners Hill.

Saltwood Care Centre Reviews (82)

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9.7

Saltwood Care Centre has a Review Score of 9.7 (9.665) out of 10, based on 21 reviews in the last 2 years. Over all time Saltwood Care Centre has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from S H (Daughter of Resident) published on 10 May 2019 Submitted via Postal Card
Overall Experience

All the staff are very friendly and caring and thoughtful. She always looked nice and her clothes clean. Everyone always says good morning with a smile. This is a very good home. The food is great. She always ate her food and she enjoyed her food.

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Review from S C (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card
Overall Experience

Excellent and friendly service from the first phone call. My father went for respite and he said the best part was the staff. All the staff were kind and welcoming and nothing was too much trouble ever. I was really impressed with the care my father received during his time there. I would recommend Saltwood Care Centre to anyone thinking of using it.

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Review from Sally (Daughter of Resident) published on 28 February 2019 Submitted via Website
Overall Experience
Saltwood Care Centre is very well managed by the manager, an extremely personable and dedicated manager, who listens to feedback and is frank and honest about her constraints, but determined to make appropriate, often innovative changes for the better wherever this is possible.
The kitchen produces good meals and the activities staff are enthusiastic and put a great deal of effort into organising imaginative events and experiences for residents.

Based on our daily visits, we are pleased to say that all the nursing staff are excellent, as are the vast majority of the carers (although there are one or two who, we feel, fall somewhat short of the high standards of caring and kindness that we would expect of a care home like Saltwood Care Centre). Although in principle the staffing level is the same at weekends as it is on weekdays, it is our impression that Saltwood Care Centre is somewhat less well organised at weekends. We cannot comment on the night staff, as we did not encounter them.

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Review from Clare L (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience
My mother has been in Saltwood Care Centre for 8 months before her passing there. I cannot praise the staff enough for making her last months happy and comfortable. All the staff are so caring, professional and non-patronising.

She passed away peacefully in Saltwood and the nurses on duty were so caring both to my mum and to the family.

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Review from Peter R (Partner of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience
My partner has advanced Alzheimer's and she has been with Saltwood Care Centre for the last seven months.
I am very impressed with the care centre at all levels and feel that she is in a safe and caring environment.
All the staff are approachable and I get constant feedback about her care.
I had my first holiday in six years and felt totally sure that she was being well cared for.

They go the extra mile.

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Review from Karen S (Daughter of Resident) published on 5 October 2018 Submitted via Website
Overall Experience
My Mum has been in care for over 6 Months. It was a very difficult decision to make. Initially Mum due to her Alzheimers disease could not understand why she was there. The staff at the home were so supportive sympathetic and encouraging. I was impatient at first wanting her life to be "perfect" and through my guilt I was very demanding. However, at no time was I made to feel I was a nuisance. Mum gradually got used to the rhythm of life and the staff of course got to know Mums needs and to know her. Mum is now settled and I feel contented knowing she feels "at home" . I know she is safe, warm and well cared for on all levels. They are a good "team" from a friendly reception through care workers, housekeepers and nurses. Whenever I am with mum in the home staff always smile and greet her.

So a big thank you for caring for my mum and for me. A special Thanks to a member of staff in housekeeping who always has a smile and nothing I ask her is ever too much trouble...Mum really likes her!

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Review from Cressida B (Daughter of Resident) published on 18 September 2018 Submitted via Website
Overall Experience

Positive:

Kind, friendly staff. Beautiful setting.

Areas for improvement:

General communications with family!
Need to provide a guide for service users/family to explain what is and isn't available (eg, bring your own wheelchair, label your clothes or else laundry lose them, bring in supermarket meals for staff to prepare, the family might need to organise eg physio)
Give resident autonomy to decide if they want to see GP outside the planned day of the week.
Ensure call bells are working and responded to.
Improve comms with family - inform them about medical situation and responses.

Improve housekeeping - tissues and dust bunnies under beds.

On balance: staff lovely, but management needs to tighten up on lots of areas.

While I can't fault individuals, I could have put my mother into a luxury hotel for 10 days for a lower price, she would have received a better quality of life and we could have bought in extra services.

Reply from Phil Barker, Director at Saltwood Care Centre

Dear Cressida

I am sorry to hear about your mothers disappointing stay with us recently. We really appreciate your feedback raising these issues and hope you will give us a chance to put things right. As you raise many issues, I would like to comment on each point you raise so that people get a...  

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Review from Jean E (Resident / Service User) published on 10 August 2018 Submitted via Postal Card
Overall Experience
Looked after very well. The food is lovely too.
All the carers took their time with me to make sure I was comfortable.

Thank you.

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Review from R S (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card
Overall Experience
Superb end of life care. Throughout our experience all managers and staff very caring, interested and supportive. Rooms/bathrooms kept clean and good quality communal areas always available.

Food and drink content good but meal was sometimes delayed, impacting or organising visiting times/outings. Guests meals could be better managed. Overall an excellent experience which helped us all through a very difficult time. Thank you to everyone at Saltwood.

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Review from M C (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience

I can't recommend Saltwood Care Centre highly enough for the care they took of mum for the last nine months of her life. She couldn't have been treated with more patience, tenderness or compassion. Everything about the call centre was outstanding including the amazing varied entertainment. I am thankful mum was able to spend the last days of her almost 102 years being looked after by the wonderful staff in such a loving environment.

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Review from Sally S (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Our mother was 101 when she had to go into care. She was not able to walk or dress herself and her eyesight was very poor. She suffered from extreme anxiety and was depressed. She was a difficult resident but the staff were always very helpful and caring. She hated being on her own so they always made sure she was in the company of a carer or other residents.

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Review from N D (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

My mother's previous care home experience was awful and I had almost given up hope of finding a place where I could relax knowing she was well cared for. Saltwood Care Centre has met this need. They are really caring, thoughtful and pre-emptive. Nothing is too much trouble. They have a good stimulating programme of events and include relatives in monthly tea parties. But relatives are welcome at any time anyway. Their food is the best I've seen anywhere. The current manageress and deputy are inspirational and lead a good team.

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Review from L C (Son-in-law of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

Since my mother in law came into Saltwood Care home in September 2017, all the family have visited her on a regular basis. She would be the first to admit she hasn't been the easiest resident to deal with but we can only say how impressed we have been with the loving care shown by everyone towards her. We should like to thank you and wish you all a healthy and happy New Year.

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Review from W C (Son-in-law of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

Since the change in the Manager at Saltwood Care Centre, the family has noticed a step change all to the good of the home, its occupants and staff. Together with a new activities coordinator, the atmosphere and environment has to be praised. The Christmas celebrations as an example were a joy to be part of and see the happiness abound. Well done and congratulations.

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Review from Heather G (Friend of Resident) published on 28 December 2017 Submitted via Website
Overall Experience
What a splendid afternoon tea served to us all and, all whilst listening to an accordion player playing Christmas and by bygone songs. This was fabulous and what great

Chefs they have, with homemade crunchies, a real treat. Thank you very much.

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Review from David P (Uncle of Resident) published on 14 December 2017 Submitted via Postal Card
Overall Experience

Since putting my uncle in the care of Saltwood Care Centre I can find no fault. he is happy and well looked after and I compliment the staff and management on this.

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Review from C H (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card
Overall Experience
My mother is a very reluctant resident of a care home, having lived at home until she was 101. The staff have been very kind and caring in trying to help her feel settled and happy. She is encouraged to participate in activities organised every afternoon, these are held in a lovely conservatory.

The food is excellent, well presented and served in a tastefully decorated dining room, which makes the residents feel valued. The family all feel we have made the right choice for mum.

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Review from Lorraine A (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience
Saltwood has been wonderful where my mother has been concerned. The look after her very well and if we have any concerns as a family they are on it straight away.

The staff are very helpful and friendly and I could not wish for a better place for my mother.

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Review from Jacqueline W (Resident / Service User) published on 27 October 2017 Submitted via Postal Card
Overall Experience
After 5 months of living at Saltwood, I think I am well qualified to make comments about Saltwood.
We have activities every weekday, fundraising efforts both for our home and others.
The food covers a very wide range in vegetarian.

The gardens are beautiful and a delight to sit in when the weather is appropriate.

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Review from D W (Husband of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience

This is a well-run establishment with happy and helpful staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 21 Jul 2025

Upcoming Events

There are no upcoming events for Saltwood Care Centre.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Saltwood Care Centre.

Accreditations

There are no accreditations posted yet for Saltwood Care Centre.

Meet the Team (5)

Sophie Betts
Sophie BettsJob Title:Registered ManagerJoined: 2022

Hi, My name is Sophie and I am the Registered Manager here at Saltwood Care Centre.

I have worked in the healthcare sector since 2008, I have worked in various different roles and developed my skills along my journey. I have worked for both private and public health providers.

I worked previously as a home manager and have supported a range of needs throughout my career including specialist Dementia and nursing care. I have gained qualifications such as my NVQ 5 in management & leadership.

I am passionate about delivering a high standard of care and making a difference in people's lives. For any person, family member or loved one, choosing a care home can be understandably difficult and I aim to make the transition as smooth as possible with care and understanding to all involved.

Sophie leads her team by example – being open, honest, and passionate about providing the best person-centred care for all residents. Sophie takes pride in her work, always giving her best and ensuring that Saltwood Care Centre is a special place for residents, their families, and the team at Saltwood.

Maria Theresa Guerzon
Maria Theresa GuerzonJob Title:Deputy ManagerJoined: 2023

My name is Maria Theresa Guerzon. My family and friends call me Terri but Maria at work. I have been working in the UK care industry for almost 21 years.

I completed my degree in Bachelor of Science in Biology and Bachelor of Science in Nursing in Philippine Universities. I started working in England as a Senior Health Care Assistant, passed my Nursing adaptation and registered as a nurse in 2006. I completed my nursing adaptation at Philbeach Care Centre, which is now called Saltwood Care Centre. I studied further At Christ Church University and completed Leadership courses.?

I worked in different care settings as a nurse, agency nurse, clinical lead and Deputy Manager. This enabled me to gain a wealth of knowledge and experience and provided me with the tools to ensure that residents receive the very best care.? I love music. For me, music itself is healing. Sometimes patients call me “the singing nurse.” ?I am honoured to be part of the Integrum Care Group and to work alongside a great team at Saltwood Care Centre.

Natasha Jarvis
Natasha JarvisJob Title:Relations Experience Manager

I Joined SCC as a receptionist in Nov 2020, in the middle of the Covid lockdown, previously working in guest services.

Both my husband and sister work within the company and I was very aware of the effect covid was having within the care home industry and really wanted to help. My intention was to return to my old job but here I am over 3 years later and now a resident experience manager.

I have always had a great relationship with our resident's families and now I get to spend time with the residents too. I look after the domestic team, catering and reception. I also support The Home Manager, Sophie as much as possible. Sophie and I work very well together and enjoy a fantastic working relationship. Saltwood has a great team, and I am very proud of them daily.

Linda Writer
Linda WriterJob Title:ReceptionistJoined: 2023

My name is Linda Writer, I am originally from Ivory Coast in West Africa.

I have been working as a receptionist for Saltwood Care Centre since the 1st of June 2023.

My responsibilities include welcoming visitors and assisting with administrative duties as requested.

I previously worked as a dispenser for a local Chemist for 10 years.

I have worked with the public for over 20 years, and I enjoy helping and serving others.

Hayley McLachlan
Hayley McLachlanJob Title:AdministratorJoined: 2023

Hayley joined Saltwood Care Centre in March 2023 as the Home Administrator.

Her role is a key function to support the Home Manager and all members of staff which she does by managing the home administration efficiently. Amongst many duties, Hayley’s role incorporates overseeing staffing, rotas, recruitment and the onboarding of new members of staff.

Before joining Saltwood, Hayley worked in Care for 3 years. This is where she gained a good understanding of the care industry and where she found her passion for helping people by ensuring they receive a high level of care and support.

With over 25 years of previous experience as a Sales Manager for a large Insurance & Holiday company, an Office Manager for a manufacturing company and a Receptionist for a Doctors Surgery, Hayley offers a wealth of experience to Saltwood with knowledge in sales, quality assurance, project management, risk assessment, customer services and all forms of staff management.

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