Wells Lodge Nursing Home

My mother-in-law has been at Wells Lodge for nearly a year. The staff are always friendly, professional and helpful. My mother-in-law and the home are always clean. We are very happy she is in this nursing home and would recommend it to anyone looking for a loved ones new home. They even had a fun Christmas party for families to enjoy together.

We have found the staff are very helpful and friendly.

My mother was transferred to Wells Lodge Nursing Home following a two-month stay in hospital. The staff have been extremely helpful and friendly and always keep me updated on my mum's condition. The room is lovely and very comfortable.

My grandma has only recently been moved to Wells Lodge but so far the staff have been wonderful and very welcoming. Thank you all.

My nan feels safe and secure and that is a credit to the professionalism of all the staff who work at the home.

Highly recommended.

The staff are so caring and understand the needs of my dad. I can sleep at night knowing that my dad is in a safe and caring environment. I am constantly updated on my dad, so communication with the home is excellent. They have become part of our family. Five star service and much more.

The first comment is on the superb standard of cleanliness. No odours whatsoever. This will demonstrate the loving care given by staff - genuinely caring. Never meet with abruptness at any time. The resident is always fresh and immaculately presented. Food is appreciated and obviously very tasty. I am delighted we chose Wells Lodge for my aunt - still smiling at 95.

Very smoothly run. Our relative is very happy with the care given.

Made very welcome. The girls are lovely. My mother seems very happy, lovely home for her.

We are made very welcome, the staff are very nice and our mum seems very happy.

Not good at all. To find out that a family member has not eaten or drunk for two days and they have not even told anyone that they phoned the doctors yesterday. Now my family member is in hospital. And for a staff member to tell my family member many times to mess in nappy they will sort it out later. In my eyes this is neglect.

All staff looked after my father with love, compassion and friendliness. Every aspect of his visit was first-class.

My father was quickly accepted for nursing care and whist Covid impacted upon his stay in terms of family visits because the staff provided such a wonderful service we felt he was in the best place possible. We were kept up to date on his care and when allowed our visits were accommodated quickly and without too much trouble.

I arrived at Wells Lodge Nursing Home in a low state (unable to go back to my flat) after spending several weeks in hospital after collapsing at home. From the moment I arrived here (when as I said I was feeling low in myself), I can only say the welcome and care by everyone, staff and management was excellent and helped me considerably. I feel I may have belonged here and my mobility and health are improving all the time with the staff so helpful and caring personally.

A lovely home with the reassurance that our loved one is receiving the best care and attention we could hope for. The activities are fun and varied, the staff are warm and friendly and communication is amazing.

The resident moved to Wells Lodge in April 2018 after a stroke, and as a daily visitor, I was very impressed with the building, the staff and the care. There was always a nurse on duty, and many of the carers were from Nepal, where they have respect and love for older people, so she was always treated so well. In addition, there were regular residents and family meetings, monthly newsletters and social programs and fundraising activities. I was regularly updated if she was ill, and I can't praise the staff and the care enough.

My mum has been a resident for six years. In the main, I'm very satisfied with my mum's care. Covid has been horrendous and has affected everyone. My only feedback would be more time with my mum -30-mins once a week is not acceptable now.

Lovely to see my dear friend after such a long absence. With thanks to the staff for making my visit extra special.

Being able to see and talk to Mum through Skype, during this long period of lockdown, has been a great bonus. Many thanks to Wells Lodge staff at all levels, and especially the assistance provided to Mum during calls, on a remarkably stable screen.