Copper Beeches Care Home

5 Sylewood Close, Cookham Wood, Borstal, Rochester ME1 3LL

Copper Beeches Care Home is located in Borstal - a suburb of Rochester in Kent.

People living at Copper Beeches have various care needs, from specialist nursing to general help with everyday tasks for people with or without dementia. The care is personalised to each individual based on their individual needs.

Copper Beeches is a purpose-built home with large outdoor spaces. The home has a patio area which is perfect in the Summer months for residents to take advantage of.

Residents are free to use the communal areas of the home if and when they please - most like to pursue their hobbies or just socialise with friends.

All bedrooms at the home are tastefully decorated but can be changed to suit the resident. The majority of the rooms have en-suite facilities included.

Group: Four Seasons Health Care

Person in charge: Gabriele Jerome (Home Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 35+.

Single Rooms: 34

Shared Rooms: 1

Rooms with ensuite WC: 27

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Copper Beeches Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Copper Beeches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Copper Beeches Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.466 for Copper Beeches Care Home is calculated as follows: ( (34 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 58 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.528 Points relating to the number of positive Reviews for Copper Beeches Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.2 Target = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Copper Beeches Care Home has a Review Score of 8 (7.994) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Copper Beeches Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Copper Beeches Care Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My father spent his last 6 months at Copper Beeches.
The staff were extremely kind, considerate and caring even though my father did have challenging behaviour.
His care plan was always available and up to date.
Our family were very happy that he was treated with dignity and respect.
The staff were always available to answer any queries that we had. Thank you to all the staff.

How likely would you be to recommend Copper Beeches Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Copper Beeches Care Home responded to this review on 22 Sep 2017:

Thank you, Sonia, for your kind comments about your recent experience at Copper Beeches Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother was admitted to Copper Beeches in March 2015 on hospital advice, having lived in a sheltered accommodation in London for some 17 years previous. I was more than pleased on viewing Copper Beeches to let my mother take up residency there. One of the reasons being that I lived in Rochester and it was easier access for me visiting. Also, they dealt with her needs and helped her to participate in the activities in the home, which is what she needed as there was no involvement in anything where she lived previously, so she was becoming vegetated, which was very worrying. I've always admired the way the staff dealt with my Mum as she could be very awkward at times. But they always got on with the job and dealt with it in a professional manner keeping me informed at all times. I would definitely recommend this home on the grounds that I have pointed out. I cannot fault the management and staff at this home they are a good team and work very hard to keep their standards high.

Kind Regards.

How likely would you be to recommend Copper Beeches Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The care that was given was very good to my father. The staff are very helpful and very pleasant when you went to the home.

How likely would you be to recommend Copper Beeches Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff and quality of care are extremely good. I have issues with the upkeep of the property, particularly the garden which is disgraceful. I appreciate there have been staffing problems and these are gradually being resolved. It would have been good for the residents to have somewhere outside to sit, alas not this year. My husband has been a resident since 2011 and I regret to say the outside of the building has somewhat deteriorated, window frames rotten, glass blown. Apart from all this, the care has not deteriorated.

How likely would you be to recommend Copper Beeches Care Home? Don't know

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Average Rating:   3.8 out of 5

The staff are lovely they look after my wife and care deeply about making her happy and content which makes me feel less upset at placing her in a home. I have been to other care homes and felt a great family atmosphere. The staff ensure all help needed is given quickly.

How likely would you be to recommend Copper Beeches Care Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

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Rooms

Value for Money

Average Rating:   4.7 out of 5

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