Copper Beeches Care Home

5 Sylewood Close, Cookham Wood, Borstal, Rochester ME1 3LL
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9.6 38 Reviews
  • Copper Beeches Care Home, Rochester
Copper Beeches Care Home is located in Borstal - a suburb of Rochester in Kent.

People living at Copper Beeches have various care needs, from specialist nursing to general help with everyday tasks for people with or without dementia. The care is personalised to each individual based on their individual needs.

Copper Beeches is a purpose-built home with large outdoor spaces. The home has a patio area which is perfect in the Summer months for residents to take advantage of.

Residents are free to use the communal areas of the home if and when they please - most like to pursue their hobbies or just socialise with friends.

All bedrooms at the home are tastefully decorated but can be changed to suit the resident. The majority of the rooms have en-suite facilities included.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Residential Dementia Care: £1250 – £1700
  • Self-Funded Nursing Care: £1300 – £1800
  • Self-Funded Nursing Dementia Care: £1511 – £1898
  • RESPITE Self-Funded Residential Care: £1300 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1700
  • RESPITE Self-Funded Nursing Care: £1300 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1700

These prices are only a guideline, please contact Copper Beeches Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rebecca Collins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)

Copper Beeches Care Home Reviews (38)

9.6

Copper Beeches Care Home has a Review Score of 9.6 (9.556) out of 10, based on 11 reviews in the last 2 years.
Over all time Copper Beeches Care Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Copper Beeches Care Home
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Total of 38, showing 21-38
Review from Susan F (Wife of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both staff and management are welcoming and supportive. They go to great lengths to work with relatives and residents to provide a personalised and extensive level of care. I feel assured that they are providing a great level of care to my husband now that he is in the last stage of Alzheimer's.
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Review from V H (Relative of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Copper Beeches Care Home is looking after my 92-year-old aunt, who has dementia, with wonderful care and attention. She is very well looked after.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you for your comments about your recent experience at Copper Beeches Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Julie O (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here have coped amazingly well throughout Covid. The staff are caring and hardworking, including the activity staff who strive to keep residents happy and stimulated. I know 100% that my mum is happy and well cared for. The staff keep me up to date on anything relating to her medical care.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you, Julie, for your positive feedback towards Copper Beeches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We also are pleased to hear that you are happy with the activities provided - our Magic Moments Together programme aims to help residents love every day and is varied to provide interesting and inclusive activities for mind, body and soul.

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Review from Brenda W (Wife of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been well looked after for ten years by staff at Copper Beeches. The staff are caring and professional. The home has a friendly, family feel about it. It has been very challenging for the staff during the Covid virus, however, they have coped well. I cannot think of a better place for
my husband to be.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you, Brenda, for letting us know how we are doing at Copper Beeches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Anita W (Sister-in-law of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming and available and caring for the needs of my relative. Friendly and approachable, perhaps not the 'plushes' of homes I have been involved with but is outweighed by the care revived.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you, Anita, for your comments about your recent experience at Copper Beeches Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.

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Review from J G (Wife of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and kind.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.

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Review from J F (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for a year now. It was a difficult decision to make but we are so pleased she came here and is looked after so well with dignity and kindness as she is suffering with dementia.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you for letting us know how we are doing at Copper Beeches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from L B (Friend of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Copper Beeches Care Home very pleasant to visit my friend. The staff are very welcoming and pleasant. My friend is quite mobile, but not able to look after herself safety, so for her, there is little stimulation. Activities are hard to encourage as most residents are in bed. They are trying
to introduce more activities which look quite promising. Since leaving the hospital, they have managed my friend's diabetes very well. This has been a problem in other nursing homes. So well done to them.
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you for letting us know how we are doing at Copper Beeches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S W (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit Copper Beeches there is always someone about to say good morning and have a chat and ask how you are. They are a very friendly bunch, also the smells that come from the kitchen are lovely. It makes me want to stay for dinner!
Reply from Olivia Shields, Marketing Assistant at Copper Beeches Care Home

Thank you, S W, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from L H (Granddaughter of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the care of residents is very well looked after. The staff are doing a good job, considering they seem short-staffed at times. Very polite and friendly.
The food is excellent but the only downside is the building needs a makeover eg windows and painting to brighten up the place as it can put
people off putting their relatives in there as I nearly did myself until I saw how fantastic the staff were.
Reply from Ronnie Cavanagh, Marketing at Copper Beeches Care Home

Thank you for letting us know how we are doing at Copper Beeches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from C A (Niece of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle sadly passed away at the end of January 2019. He was a resident at Copper Beeches for over 2 years. During his time there he was cared for in a wonderful manner. The staff showed compassion and ensured he was regularly changed and re-positioned in bed. They chatted to him whenever they provided
care. Even though he was bed bound there was always someone to spend time with him.


I thank the staff for all the care they provided.

Reply from Ronnie Cavanagh, Marketing at Copper Beeches Care Home

Thank you for your kind comments about your experience at Copper Beeches Care Home. We are sorry for your loss. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Terry P (Mother of Resident) published on 24 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother sadly passed away Friday 18th in the early hours and I felt had to write this review about all the wonderful, warm, sensitive, tender, loving and compassionate staff that my mother was privileged to meet and be cared for by.


She felt like she was one in a family rather than in with carers,

nurses, chef, cleaners and all that came into my mum's life, words do not seem anywhere near enough to express our gratitude to each and every one of them, not only did they care and and look after mum but my wife and I also felt we were in this unique family.


The staff at Copper Beeches are the most professional body of carers and our eyes it takes a very special person to do this job with ever-changing tasks.


My wife and I can never really thank them enough for their outstanding dedication and for making mum feel at home from home!


So to each and everyone we got to know, we thank you from the bottom of our hearts and wish you and all the very best for the future God bless and love to all.

Reply from Ronnie Cavanagh, Marketing at Copper Beeches Care Home

Thank you Terry for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Copper Beeches Care Home. We understand how upsetting it must be, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Copper Beeches did see some friendships flourish with both the Care team and residents. Thank you again Terry, if there is anything more we can do please do not hesitate to reach out.

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Review from Mary M (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely nursing home always there to help great service. Very polite staff, great support. Couldn't wish for a better nursing home for my dad.
Many Thanks.
Reply from Ronnie Cavanagh, Marketing at Copper Beeches Care Home

Thank you, Mary, for letting us know how we are doing at Copper Beeches Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Deborah B (Daughter of Resident) published on 22 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Copper Beeches for end of life.
The staff were wonderful and supportive during this difficult time, ensuring that the care Mum received was to the highest standard.
Would personally recommend the home to anyone.
Reply from Ronnie Cavanagh, Marketing at Copper Beeches Care Home

Thank you, Deborah, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Copper Beeches Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sonia W (Daughter of Resident) published on 22 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father spent his last 6 months at Copper Beeches.
The staff were extremely kind, considerate and caring even though my father did have challenging behaviour.
His care plan was always available and up to date.
Our family were very happy that he was treated with dignity and respect.
The staff
were always available to answer any queries that we had. Thank you to all the staff.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Copper Beeches Care Home

Thank you, Sonia, for your kind comments about your recent experience at Copper Beeches Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Michael B (Son of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted to Copper Beeches in March 2015 on hospital advice, having lived in a sheltered accommodation in London for some 17 years previous. I was more than pleased on viewing Copper Beeches to let my mother take up residency there. One of the reasons being that I lived in Rochester and
it was easier access for me visiting. Also, they dealt with her needs and helped her to participate in the activities in the home, which is what she needed as there was no involvement in anything where she lived previously, so she was becoming vegetated, which was very worrying. I've always admired the way the staff dealt with my Mum as she could be very awkward at times. But they always got on with the job and dealt with it in a professional manner keeping me informed at all times. I would definitely recommend this home on the grounds that I have pointed out. I cannot fault the management and staff at this home they are a good team and work very hard to keep their standards high.


Kind Regards.

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Review from Derrick L (Son of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that was given was very good to my father. The staff are very helpful and very pleasant when you went to the home.
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Review from Ronald N (Husband of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely they look after my wife and care deeply about making her happy and content which makes me feel less upset at placing her in a home. I have been to other care homes and felt a great family atmosphere. The staff ensure all help needed is given quickly.
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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Copper Beeches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Copper Beeches Care Home is calculated as follows: ( (83 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 126 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Copper Beeches Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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