Frindsbury Hall Nursing Home

Frindsbury Hill, Strood, Rochester ME2 4JS

Frindsbury Hall Nursing Home, Rochester, Kent
Frindsbury Hall Nursing Home, Rochester, Kent
Frindsbury Hall Nursing Home, Rochester, Kent

Frindsbury Hall Care Home is situated close to the River Medway in Kent, just a few miles from Rochester and Gillingham, and the historic naval docks at Chatham.

Three qualities of Frindsbury Hall that make it special would have to be their homely and welcoming atmosphere, their committed colleagues, and the fact that the majority of them have been with Frindsbury Hall a long time. Their dedication, loyalty, positive attitude and compassion is what puts a smile on the face of all their residents, every day.

They have lots of special features to boast about, but they are particularly proud of their stand-alone unit for complex needs and the suite set aside for relatives to use at challenging times.

Group: Akari Care Ltd

Person in charge: Deborah Mabey (Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi

Single Rooms: 56

Shared Rooms: 9

Rooms with ensuite WC: 13

Facilities & Services: Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Frindsbury Hall Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Frindsbury Hall Nursing Home has a Review Score of 9 (8.976)

The Review Score of 9 (maximum of 10) for Frindsbury Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Frindsbury Hall Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.638 for Frindsbury Hall Nursing Home is calculated as follows: ( (65 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 94 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.338 Points relating to the number of positive Reviews for Frindsbury Hall Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14.8 Target = 0.338

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Frindsbury Hall Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Frindsbury Hall Nursing Home

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

It was very traumatic having to put my mum in a home but I could not be more pleased with the outcome. Frindsbury Hall has a lovely caring atmosphere - very homely. The staff are lovely and keep me informed. My mum us safe, cared for, has her needs met and has been very content since she moved into Frindsbury Hall.
I have been extremely impressed and would not hesitate to recommend it to others. It is a calm, happy environment and one with which I am happy for my mum to spend her final days, years, months.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

This home from day 1 has made us feel part of a family. Everyone takes care of my husband 100%.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident here for 3 years plus. The care given to her has been excellent throughout.

Frindsbury Hall is a wonderful nursing home. Our family is overwhelmed by this service.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with the day to day care of my mother. All the staff are very friendly and helpful.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Frindsbury Hall since April this year and for 96 has settled in well. All the staff from nursing, housekeeping, cooks and office staff are friendly and helpful. The home is well decorated and spacious. They have a beautiful Christmas tree and decorations up for the Residents and all of the staff on today's visit were suitably dressed in Christmas costumes in a happy joyous mood cheering up everyone there. Many thanks to all the staff for the good care in looking after my mother.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We were made very welcome when viewing the home, all questions answered, we decided there and then. Mum was made very comfortable on arrival. All the staff bend over backwards and are all very nice and helpful, nothing is too much trouble for any of them. Also, the nurses are very good, everything is explained to you medication-wise. Cannot fault the home in any way - brilliant. We know mum is in good hands.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my nan has been a resident here we as a family could not be happier. The staff are always so caring to our nan and always greet us beautifully. They are always eager to help us in any way possible. The whole team from; care staff, management, maintenance, kitchen staff and the cleanliness of the whole home is wonderful. Great activities for those wishing to take part, I would truly recommend this caring home to all that are giving it consideration.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault the care that my father in law received during his short stay at Frindsbury Hall. He was made extremely comfortable and his needs were dealt with in a caring and friendly manner. Staff would check on him regularly to ensure he was comfortable and the menu which was served suited my father in law's needs.

How likely would you be to recommend Frindsbury Hall Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

March 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Frindsbury Hall Nursing Home