Frindsbury Hall Nursing Home

Frindsbury Hill, Strood, Rochester ME2 4JS
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9.4 55 Reviews
  • Frindsbury Hall Nursing Home, Rochester
Frindsbury Hall Care Home is situated close to the River Medway in Kent, just a few miles from Rochester and Gillingham, and the historic naval docks at Chatham.

Three qualities of Frindsbury Hall that make it special would have to be their homely and welcoming atmosphere, their committed colleagues, and the fact that the majority of them have been with Frindsbury Hall a long time. Their dedication, loyalty, positive attitude and compassion is what puts a smile on the face of all their residents, every day.

They have lots of special features to boast about, but they are particularly proud of their stand-alone unit for complex needs and the suite set aside for relatives to use at challenging times.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 74 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

Additional services such as hairdressing will be charged separately.

These prices are only a guideline, please contact Frindsbury Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Deborah Mabey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (9)

Frindsbury Hall Nursing Home Reviews (55)

9.4

Frindsbury Hall Nursing Home has a Review Score of 9.4 (9.417) out of 10, based on 15 reviews in the last 2 years.
Over all time Frindsbury Hall Nursing Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Frindsbury Hall Nursing Home
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Total of 55, showing 21-40
Review from M L (Sister of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and friendly and do their best to help.
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Review from S C (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of the home. Has made a real difference to mum since she's been here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review, I will pass this to the team at Frindsbury Hall

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Review from D S (Brother of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was only with you for two and a half months until he sadly passed away. Although visits by me were restricted because of covid, I was able to visit very regularly. I found the staff very pleasant and helpful, the home was very clean and maintained to a very high standard. Towards the end,
everyone was so compassionate and caring to both my brother and me.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Please accept my sincerest condolences and I am glad we could make the last months comfortable for both him and your family.
Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff.
Many Thanks

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Review from Craig R (Son of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home for nearly 2 months and I have been impressed by the courtesy and friendliness of the staff when my brother and myself have visited. Mum has severe needs and is well looked after in the spacious room that she occupies.
Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing Home

Dear Craig,
Thank you for your lovely review and kind words, these will certainly be passed on.
Many Thanks

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Review from Liz C (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't praise the manager and staff enough for the care shown to my mother. In difficult Covid times, they have shown me understanding in wanting what's best for Mum. The manager is exceptionally kind, understanding and caring. I can't name names, but some staff are just lovely.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for the lovely words, you also have supported the staff during difficult times.

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Review from K C (Daughter-in-law of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother-in-law has received has been excellent at Frindsbury Hall. The staff are always very helpful whenever we have spoken to them. My mother-in-law is very happy there and we know that she is always well cared for.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you so much for these lovely comments, I will share them with my team.

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Review from R C (Son of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, excellent care. Since my mum arrived at Frindsbury Hall we have noticed a vast improvement in her health and well-being. It is such a relief knowing that she is safe and being properly looked after.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you so much, I will share this with the staff.

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Review from Joan K (Wife of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has been extremely kind and helpful. The home is very clean and the rooms contain all the most furnishings that a resident could need.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you, Joan, for a lovely review. Please take care, love from all at Frindsbury Hall.

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Review from Sheila M (Ex Family Member) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Ex-husband went to Frindsbury Hall for End of life care and the care and attention he had was amazing. I would like to name individuals but just in case I miss anyone out I won't but they were all wonderful. Lovely bright and clean room. So impressed and I would highly recommend to anyone looking
for care for a loved one. My ex-husband passed away peacefully in his sleep. Thank you all at Frindsbury Hall.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for those lovely words, we only knew your ex-husband for a short time but he touched the hearts of many. Taken too young. Words like this go a long way in recognising the wonderful staff here.

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Review from M Q (Son of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for over 3 years now in all that time I have always found it to be clean and tidy, but more importantly, the staff have always been friendly and approachable. In my experience put both the wellbeing and care of the residents first. I am extremely satisfied with the level of
care mum receives.
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Review from N P (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have always been amazing looking after Mum, making sure she feels looked after and cared for even in these difficult Coronavirus times. Some staff have gone above and beyond their roles as careers, buying her flowers when she seems a bit down and upset, using their own mobiles to let her
received birthday video calls from me when the office one wasn't available.
Would completely recommend the home to others looking for one, as they have really looked after Mum well.
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Review from P C (Sister of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My eldest brother has been in this home for over four years. Either his younger brother or myself have visited the home every fortnight, except obviously not since covid-19 has been around. We have always found the staff from top to bottom to be very helpful if we have had a need to ask any questions.
Care for him has always been excellent. Food always smells very appetising, and we know our brother enjoys it. We cannot speak highly enough of all staff members. Our brother could not be in a better home.
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Review from P S (Son-in-law of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and dignity shown to my mother-in-law has been first class. Mum has a lovely room and has a good life there following her stroke. During covid-19, the care, control and safety procedures have been exemplary. More than happy with the care she receives. Special mention must be made to the manager
and two other ladies.
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Review from F M (Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good care home with good, caring nurses and carers. Every one of the carers will help you anytime if needed. The food is very good, you have plenty of choice of food and drink, whenever. We have entertainment on weekday afternoons with board games, art, jigsaws etc. We also have sing-along
karaoke etc.
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Review from A A (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is friendly and it is clean, lovely and warm. The staff are really lovely, they paint my mum's nails, and she's always is dressed well and smells lovely.
My mum is a very happy bunny there, and when I visit, she is always laughing and joking.
The entertainment is good, they give her
puzzles to do, though she struggles, it keeps her busy. Her room is always tidy and clean. The staff respect my mum's dignity and keep her smiling as much as they can. There is a lovely garden, and my mum and the residents go outside weather permitting. So I am glad I chose this home for her because it is like her new home and family for her.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you, such lovely comments. Your mum is a very smiley lady.

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Review from L S (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother sadly passed away. The staff were very caring and helpful.
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Review from A M (Son of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, I would like to thank all the staff at Frindsbury Hall for a very welcoming and loving environment that my dad received when he first arrived, and that feeling has continued throughout his stay there. All of the staff are kind and helpful and go out of their ways to make my dad feel at home
and more importantly, loved. In fact, I would go as far to say, that he is spoilt rotten. He has a lovely side room with lovely big windows that let lots of light in. He can decorate his room with family photos, and they try to accommodate my dad's requests. There are many activities to keep him busy. Thank you.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for the lovely comments. Your dad is such a lovely man and a big part of our family.

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Review from D M (Son of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent three happy years at Frindsbury Hall, and we much appreciated the caring and safe environment that exists in this lovely care home. Mum loved the place, and the staff were so good and worked so hard to make life good for the residents. Mum was five days short of her 98th birthday when
she died, and they and help and support from the staff at the home; much appreciated.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for your positive comments, will share with the staff.

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Review from M M (Nephew of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have kept me up to date on the recent developments on the pandemic, and how this related to my aunt who is a resident. They have kept me in contact when we couldn't visit via modern technology. Especially important when it was my aunt's 102nd Birthday. They always make a fuss when it is her Birthday
and make it as happy as they can.
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Review from N H (Son of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident now for six months. The care provided has been excellent. During the lockdown, I have been unable to visit, but contact has been maintained via social media and video/telephone calls. Although being bed-bound, boredom has been an issue for Mum despite staffs efforts.
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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for Frindsbury Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.471 for Frindsbury Hall Nursing Home is calculated as follows: ( (122 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 174 Ratings = 4.471
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.946 Points relating to the number of positive Reviews for Frindsbury Hall Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 14 Positive Reviews ÷ 14.8 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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