Frindsbury Hall Nursing Home

Frindsbury Hill, Strood, Rochester ME2 4JS
Review Us
8.9 60 Reviews
  • Frindsbury Hall Nursing Home, Rochester
Frindsbury Hall Care Home is situated close to the River Medway in Kent, just a few miles from Rochester and Gillingham, and the historic naval docks at Chatham.

Three qualities of Frindsbury Hall that make it special would have to be their homely and welcoming atmosphere, their committed colleagues, and the fact that the majority of them have been with Frindsbury Hall a long time. Their dedication, loyalty, positive attitude and compassion is what puts a smile on the face of all their residents, every day.

They have lots of special features to boast about, but they are particularly proud of their stand-alone unit for complex needs and the suite set aside for relatives to use at challenging times.
Show Frindsbury Hall Nursing Home on the Map

Care Provided by Frindsbury Hall Nursing Home

Type of Service

    Nursing Home
  • For a maximum of 74 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Additional services such as hairdressing will be charged separately.

Contact Frindsbury Hall Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Frindsbury Hall Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Deborah Mabey (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (9)

Frindsbury Hall Nursing Home Reviews (60)

8.9

Frindsbury Hall Nursing Home has a Review Score of 8.9 (8.911) out of 10, based on 12 reviews in the last 2 years.
Over all time Frindsbury Hall Nursing Home has 60 reviews.

Overall Experience
  • 41
  • 18
  • 0
  • 0
  • 1
Date Published
  • 60
  • 3
  • 5
  • 12
  • 48
Reviewer Connection to Frindsbury Hall Nursing Home
  • 22
  • 13
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
Total of 60, showing 21-40
Review from Gillian M (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Frindsbury Hall are amazing, so kind, thoughtful, professional and fun. The home is clean and well-presented and any issues are dealt with quickly. There is a variety of rooms for differing needs and Mum's room has all she needs. The staff treat Mum with dignity and respect, whether she
appreciates it or not! Thank you for keeping my Mum safe and cared for.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing HomeThank you for your lovely review and kind words about our home and team - these will certainly be passed on to them all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul K (Nephew of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt arrived at Frindsbury Hall Nursing Home in late August, she was/is self-funding and my wife visited another care home before choosing Frindsbury Hall. It was the best move for my aunt, she can be very "stroppy" when not getting her own way and the staff have been wonderful in their care of her,
with no faults or criticism.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing HomeThank you for your lovely review, your praise will be passed to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne S (Daughter of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a difficult decision when choosing a care home for a beloved relatives end of life care. I am so pleased we chose Frindsbury Hall.
I felt the staff treated my mum with the same level of care as they would their own relatives. She was encouraged to join in with activities, but her wishes were
respected if and when she chose not to. The food was of a good standard as was the cleanliness. As relatives, we were made to feel welcome and were kept properly informed of our mum's condition at every stage. The staff did an excellent job of managing our expectations and did so compassionately. Having entrusted our mum's care to Frindsbury gave us a great deal of peace of mind at a stressful time. I cannot speak highly enough of the service we had from the staff of Frindsbury Hall. Highly recommended.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing HomeThank you for your wonderful review and comments that will be passed to all our Frindsbury Hall team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my mum arrived at Frindsbury Hall, the staff went above and beyond to care for her and us. They treated her with such dignity, almost like she was their own mum. I really felt like she was being cared for by family. I couldn't have asked for a better place for my mum to spend her final
years.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing HomeWe honestly couldn't ask for a nicer review than this. We are very happy we could do this for you and your family, and I will pass this lovely feedback to our Frindsbury Hall team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick R (Husband of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent at all times and staff very caring at all times.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you for such a lovely review, you have an amazing caring family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Sister of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and friendly and do their best to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of the home. Has made a real difference to mum since she's been here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing HomeThank you for your lovely review, I will pass this to the team at Frindsbury Hall
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Brother of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was only with you for two and a half months until he sadly passed away. Although visits by me were restricted because of covid, I was able to visit very regularly. I found the staff very pleasant and helpful, the home was very clean and maintained to a very high standard. Towards the end,
everyone was so compassionate and caring to both my brother and me.
Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing HomePlease accept my sincerest condolences and I am glad we could make the last months comfortable for both him and your family.
Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff.
Many Thanks
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Craig R (Son of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home for nearly 2 months and I have been impressed by the courtesy and friendliness of the staff when my brother and myself have visited. Mum has severe needs and is well looked after in the spacious room that she occupies.
Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing HomeDear Craig,
Thank you for your lovely review and kind words, these will certainly be passed on.
Many Thanks
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz C (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't praise the manager and staff enough for the care shown to my mother. In difficult Covid times, they have shown me understanding in wanting what's best for Mum. The manager is exceptionally kind, understanding and caring. I can't name names, but some staff are just lovely.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you for the lovely words, you also have supported the staff during difficult times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Daughter-in-law of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother-in-law has received has been excellent at Frindsbury Hall. The staff are always very helpful whenever we have spoken to them. My mother-in-law is very happy there and we know that she is always well cared for.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you so much for these lovely comments, I will share them with my team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Son of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, excellent care. Since my mum arrived at Frindsbury Hall we have noticed a vast improvement in her health and well-being. It is such a relief knowing that she is safe and being properly looked after.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you so much, I will share this with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan K (Wife of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody has been extremely kind and helpful. The home is very clean and the rooms contain all the most furnishings that a resident could need.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you, Joan, for a lovely review. Please take care, love from all at Frindsbury Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila M (Ex Family Member) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Ex-husband went to Frindsbury Hall for End of life care and the care and attention he had was amazing. I would like to name individuals but just in case I miss anyone out I won't but they were all wonderful. Lovely bright and clean room. So impressed and I would highly recommend to anyone looking
for care for a loved one. My ex-husband passed away peacefully in his sleep. Thank you all at Frindsbury Hall.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you for those lovely words, we only knew your ex-husband for a short time but he touched the hearts of many. Taken too young. Words like this go a long way in recognising the wonderful staff here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M Q (Son of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for over 3 years now in all that time I have always found it to be clean and tidy, but more importantly, the staff have always been friendly and approachable. In my experience put both the wellbeing and care of the residents first. I am extremely satisfied with the level of
care mum receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N P (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have always been amazing looking after Mum, making sure she feels looked after and cared for even in these difficult Coronavirus times. Some staff have gone above and beyond their roles as careers, buying her flowers when she seems a bit down and upset, using their own mobiles to let her
received birthday video calls from me when the office one wasn't available.
Would completely recommend the home to others looking for one, as they have really looked after Mum well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P C (Sister of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My eldest brother has been in this home for over four years. Either his younger brother or myself have visited the home every fortnight, except obviously not since covid-19 has been around. We have always found the staff from top to bottom to be very helpful if we have had a need to ask any questions.
Care for him has always been excellent. Food always smells very appetising, and we know our brother enjoys it. We cannot speak highly enough of all staff members. Our brother could not be in a better home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Son-in-law of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and dignity shown to my mother-in-law has been first class. Mum has a lovely room and has a good life there following her stroke. During covid-19, the care, control and safety procedures have been exemplary. More than happy with the care she receives. Special mention must be made to the manager
and two other ladies.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F M (Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good care home with good, caring nurses and carers. Every one of the carers will help you anytime if needed. The food is very good, you have plenty of choice of food and drink, whenever. We have entertainment on weekday afternoons with board games, art, jigsaws etc. We also have sing-along
karaoke etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A A (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is friendly and it is clean, lovely and warm. The staff are really lovely, they paint my mum's nails, and she's always is dressed well and smells lovely.
My mum is a very happy bunny there, and when I visit, she is always laughing and joking.
The entertainment is good, they give her
puzzles to do, though she struggles, it keeps her busy. Her room is always tidy and clean. The staff respect my mum's dignity and keep her smiling as much as they can. There is a lovely garden, and my mum and the residents go outside weather permitting. So I am glad I chose this home for her because it is like her new home and family for her.
Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing HomeThank you, such lovely comments. Your mum is a very smiley lady.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.911)

Overview of Review Score

The Review Score of 8.9 (8.911) out of 10 for Frindsbury Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.393 for Frindsbury Hall Nursing Home is calculated as follows: ( (94 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 140 Ratings = 4.393
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.518 Points relating to the number of positive Reviews for Frindsbury Hall Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 11 Positive Reviews ÷ 14.8 = 0.743
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frindsbury Hall Nursing Home to verify any information. View our terms and conditions. Frindsbury Hall Nursing Home has an Enhanced Service - more info.