Frindsbury Hall Nursing Home

The heart of Frindsbury Hall is the staff team; they are consistently lovely to our family member, relating to them with respect, dignity and humour. The stability of the team, low turnover and long service really make a difference. There's a good atmosphere, and they respond to our special requests with humour and willingness. It may not be a 5 star luxury building, but the care provided is very heart-warming, and that's what makes the difference.

Thank you for looking after John so very well.

My mum has been a resident at Frindsbury Hall for over a year now and has been taken care of extremely well. The staff are lovely and meet all her needs. It gives us peace of mind knowing she is taken care of.

A fabulous, caring home where there is a genuine care for the residents. Brilliant attentive staff.

My father was in here between July and August for physio rehab. The home from the word go was welcoming and made both him and his family feel like part of a family. The care he received was wonderful, and all the staff looked after him really well. Can only praise the whole set up and those who run to work there. Thank you for taking such good care of him; nothing was too much trouble.

In the final months of my sister's life in Frindsbury Hall, the staff were excellent and I know my sister felt safe and secure in your care. I thank you very much.

Her bedding, clothing were always clean irrespective of the number of accidents that occurred each day. She passed at the age of 99yrs peacefully.

We found the care home friendly and welcoming. Dad's treatment was kind, his room comfortable and he and we appreciated the kindness of his two primary carers and the resident nurses. They ensured dad's final days were comfortable and peaceful for which we are extremely grateful.

I made an enquiry about bringing in my daughter's dog to the home so my dad could see her and I was instantly given an answer of yes and that they really liked animals to come in. Every time I ask for anything from the staff they get it sorted or find out an answer immediately. They never make me feel like I am asking too much and are always so very kind in their approach to me and my dad and family. The longer my dad is in the home the more we feel like the staff are an extension of our family.

I have been living at Frindsbury Hall for nearly four years, I am from another country so was a bit anxious. The day I came my dad passed away I was given comfort and support from all. I am very happy living here, everyone is so kind to me and help when needed. The manager supports same football team as me , we get on very well, we have a chat every morning. I enjoy the home cooked food and always join in with all the activities daily, I have made many friends here, I feel like we are one big family, my room is lovely I even have my own fish tank, coffee machine.

Our dad was cared for at Frindsbury Hall Nursing Home for respite as we were on holiday for 2 weeks knowing that he's was in great hands with the staff, and give us a warm welcome to ask for help and nothing was too much for them. Food was excellent and big shout out to the manager for letting my dad stay here. Could not ask for a better place for our dad to be at. Much appreciated, thank you again.

Most of the residents on one floor are in bed all day, with buzzers being ignored, and even out of reach of the resident, staff only going in there at meal times or pad change. (I went in to visit my friend every day at different times due to my concern about her care) bad practice and neglect was witnessed by myself and my daughter on every visit! Our 19-page complaint is currently being investigated.

I could not fault anything about my mother's stay at Frindsbury. All the staff were so friendly, caring and helpful. Nothing was too much trouble. The food was excellent, the activities were varied. If there is one thing to mention then it's the wood around reception, needs some TLC. Other than that keep up the good work.

As my father was only with you for a short while, I couldn't give a full review but everyone was friendly and helpful from what I could see.

Any requests were listened to, and action was taken whenever necessary.

My previous concerns have all been discussed with management and resolved. Any worries I have in future I can discuss with the manager. My sister is settling in nicely now and seems very happy and well-looked after.

The standards are great and it's very welcoming every time I visit here. My dad is happy and satisfied and I'm very grateful for all the care they are giving him.

Just a big thank you to you all.

I can't comment on value for money as I don't have an idea of cost. The room looks tired in decor as a lot of the home.

Frindsbury Hall Nursing Home and all the staff are the reason I can sleep at night knowing my mum is safe and well looked after. I can’t thank everyone enough for all they do for Mum and all of our family. Nothing is ever too much trouble.