Grace Manor Care Centre

348 Grange Road, Gillingham ME7 2UD
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9.9 95 Reviews
  • Grace Manor Care Centre, Gillingham
Welcome to Grace Manor Care Centre in Gillingham, Kent. Situated on stunning grounds, the classic Manor property offers 24-hour care for those over the age of 55. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and post-operative care and particularly cater for those living with Dementia.

The well-kept care centre comprises 57 bedrooms, 12 of which make up the Dementia unit. A portion of the bedrooms is equipped with an en-suite W.C. and a hand basin. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the home's cosy sitting rooms and dining room offers residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Grace Manor, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the activities take place within the home environment and include art, handicrafts, visiting entertainers, quiz nights as well as garden parties and summer barbecues. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports. All are encouraged and available. Residents enjoy shopping days as well as seasonal trips to the seaside.

Grace Manor's professional catering team delivers nutritionally balanced meals that are appealing to its residents. The home's professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

These prices are only a guideline, please contact Grace Manor Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gabriele Jerome (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Grace Manor Care Centre Reviews (95)

9.9

Grace Manor Care Centre has a Review Score of 9.9 (9.874) out of 10, based on 24 reviews in the last 2 years.
Over all time Grace Manor Care Centre has 95 reviews.

Overall Experience
  • 75
  • 14
  • 5
  • 1
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Date Published
  • 95
  • 4
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  • 24
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Reviewer Connection to Grace Manor Care Centre
  • 38
  • 16
  • 12
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 81-95
Review from Alec L (Son of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent help, support and service since mother came to the home in March 2016.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre

Always a pleasure to have you and your family visit and thank you for the contribution and help you have given me personally and for your support of the home. Your mother's cheeky laughter rings out across the home and it is an honour and pleasure to have her living with us.

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Review from Margaret C (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died December 23rd 16 at this nursing home after approx 4 years stay. I have nothing but praise for this home. From the manager, nursing/caring staff to the custodians. I have always felt a warm welcome on visits. This is a well run, beautifully decorated, happy unit. There are friendly, caring
staff who are always professional. Thank you for all you did for my mother. I shall be eternally grateful.
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Review from Ann L (Daughter-in-law of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law has since come to live at Grace Manor. The staff are wonderful and very friendly and patient. The whole atmosphere is like one big home. She is very happy, going from strength to strength and well looked after. They also look after us.
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Review from Jean U (Friend of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for the last 3 years and I must say how impressed I am with the changes that have been made. The home is nicely decorated, warm and welcoming. I have found the staff very caring, helpful and friendly.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre

Dear Jean, thank you so much for the lovely review and positive comments - your friends are fortunate to have such a long-standing and loyal friend. You are always most welcome at Grace Manor and I look forward to welcoming you to Grace Manor again in the near future.

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Review from Julie B (Daughter of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was at Grace Manor for one and a half years. He had Parkinsons and dementia. The staff were so kind, articulate, caring and always popped into his room to chat to him, make jokes with him and so caring towards my mum and myself. Even when he passed away, they washed him which saved him some dignity
in his death. We still go and visit them all.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre

Dear Julie
Thank you so much for your thoughtful review - your father was a lovely man and I only wish I had known him when he was full of ideas and hobbies. As you know he is with us all still. Thank you so much to you and mum for your continuing support to Grace Manor - you are both always welcome here.

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Review from P F (Son of Resident) published on 14 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grace Manor is a lovely care home. The staff are all very friendly, polite and caring. My mother is always well looked after and is happy and content living there. It is bright and airy with very comfortable furnishings. My mother's room has a lovely aspect overlooking a courtyard. Her room was
already nicely decorated but her Key Worker took the time to personalise it to my mother's taste by putting up new wallpaper and a fresh coat of paint. The home is kept very clean, the food is freshly cooked and there is a variety of activities and entertainment laid on each day. The overall feel is like a comfortable country hotel.
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Review from Julie S (Daughter of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whatever time I visit, my mother looks cared for, clean and comfortable. The staff are always cheerful, thoughtful and caring, even when dealing with challenging behaviour. I was particularly touched when they bought each resident a personal and appropriate Christmas present, which showed their attention
to each resident as an individual.
My mother has paper thin, friable skin but it has always remained intact despite her immobility, which is a tribute to the high standard of care. I never have any concerns when I leave her as I feel she is in good hands
The layout of the manor house allows residents to sit in lots of different areas, which they are encouraged to do, which gives it a very normal, homely feel, unlike many care homes where residents are all left in one large lounge.
The staff go to a lot of trouble to organise special events in addition to the regular activities and entertainment.
Visitors are always welcome at any time of the day or night, and I always feel at home.
Reply from Jane Cleverley, Registered Manager at Grace Manor Care Centre

Dear Julie
Thank you so much for the lovely review! I am keen to hear your views on how we can make the home even better and excellent in all areas. Your mum is a delight to care for and I look forward to working with you both going forward.

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Review from V H (Son of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good and friendly and look after my mother very well. The home is always spotlessly clean including rooms, facilities etc. The residents are treated with dignity and are cared for well. The rooms are checked regularly. The food and drink provided are of a very good standard. It's
definitely worth the money. The activities are good!
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Review from J C (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and carers at Grace Manor are very hard working and very friendly.
Reply from Jane cleverley, Registered manager at Grace Manor Care Centre

Thank you for the positive and lovely review. As ever it is an absolute honour to look after your mum. Please let me know how we can improve the service to achieve the 'outstanding' we aspire to.

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Review from Marjorie B (Wife of Resident) published on 14 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well-cared for and usually comfortable. His room is pleasant and warm and he is well fed. The staff are cheerful and welcoming and friendly. For those who can take advantage of them, there seem to be plenty of activities arranged. The other residents appear happy. The house itself is clean
and attractively laid out. I particularly like the little upstairs sitting area. Visitors are always made to feel welcome.
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Review from G C (Wife of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff listen to my questions and worries and are extremely supportive and helpful.
Reply from Jane Cleverley, Registered Manager at Grace Manor Care Centre

Thank you very much for the positive review. Appreciate it very much.

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Review from Richard N (Friend of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A great improvement over the last year mainly because of more staff.
Reply from Jane Cleverley, Registered Manager at Grace Manor Care Centre

We pride ourselves at Grace Manor on providing an excellent if not outstanding level of care. Hopefully the reviewer will give us feedback to enable a better than 'satisfactory' score on his next review.

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Review from S W (Daughter of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum joined Grace Manor Care Centre in July 2016. She was happy, eating, drinking normally. She then started to decline didn't eat or drink for two months lost lots of weight. Things were touch and go. Through our all this the carers always kept me up to date on a day to day basis. Meetings were held
with necessary GP's etc. Mum, however, has turned a corner. She is now eating and drinking and is very happy again. I could not thank all the staff enough who work there for looking after mum and their communication.
Reply from Jane Cleverley, Registered Manager at Grace Manor Care Centre

Thank you for the lovely review - my staff team strive every day to give great care to our super residents - its wonderful to see your mum back with her wicked sense of humour!

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Review from Christine W (Friend of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is my dear neighbour whom I looked after until he had to come to Grace Manor. I cannot fault this home at all. He is treated with great respect and dignity. The staff and management could not have helped us enough with anything we needed to know. I would recommend this home with 100% satisfaction.
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Review from Patricia M (Wife of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Grace Manor Nursing Home in Gillingham is a wonderful place. My husband is very happy. The manager and all the staff are so caring and friendly, nothing is too much trouble. It's s wonderful environment. The room is just right, the gardens are lovely. There is always some sort of activity going
on. The actual care is first class.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Grace Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Grace Manor Care Centre is calculated as follows: ( (270 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 286 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grace Manor Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Gabriele

Gabriele Jerome

Job Title: Centre Manager Joined: 2020

All my life I wanted to care for older adults and make a difference in their life. Becoming a home manager was the ultimate way to do so. However, being a home manager is so much more than looking after older adults and I realised that looking after your staff is paramount to delivering good quality care. Creating an open and honest culture with staff, recognising their achievements and actively engaging, supporting staff and valuing staff is paramount. If you have a happy and content staff team, you have happy residents. I believe a manager should be a great role model who is passionate, hands-on and motivated with a great sense of humour.


Grace Manor Care Centre is our older adult’s home, we are proud of our warm and welcoming environment, and we will always be here for a chat. It is important that both our older residents and their families are included and feel at home. It is always the highlight of my role to see these residents smiling and laughing again.

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