Whatever time I visit, my mother looks cared for, clean and comfortable. The staff are always cheerful, thoughtful and caring, even when dealing with challenging behaviour. I was particularly touched when they bought each resident a personal and appropriate Christmas present, which showed their attention to each resident as an individual.
My mother has paper thin, friable skin but it has always remained intact despite her immobility, which is a tribute to the high standard of care. I never have any concerns when I leave her as I feel she is in good hands
The layout of the manor house allows residents to sit in lots of different areas, which they are encouraged to do, which gives it a very normal, homely feel, unlike many care homes where residents are all left in one large lounge.
The staff go to a lot of trouble to organise special events in addition to the regular activities and entertainment.
Visitors are always welcome at any time of the day or night, and I always feel at home.
