Grace Manor Care Centre

348 Grange Road, Gillingham ME7 2UD
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9.9 97 Reviews
  • Grace Manor Care Centre, Gillingham
Welcome to Grace Manor Care Centre in Gillingham, Kent. Situated on stunning grounds, the classic Manor property offers 24-hour care for those over the age of 55. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and post-operative care and particularly cater for those living with Dementia.

The well-kept care centre comprises 57 bedrooms, 12 of which make up the Dementia unit. A portion of the bedrooms is equipped with an en-suite W.C. and a hand basin. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the home's cosy sitting rooms and dining room offers residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Grace Manor, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the activities take place within the home environment and include art, handicrafts, visiting entertainers, quiz nights as well as garden parties and summer barbecues. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite sports. All are encouraged and available. Residents enjoy shopping days as well as seasonal trips to the seaside.

Grace Manor's professional catering team delivers nutritionally balanced meals that are appealing to its residents. The home's professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.
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Care Provided by Grace Manor Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

These prices are only a guideline, please contact Grace Manor Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Gabriele Jerome (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Grace Manor Care Centre Reviews (97)

9.9

Grace Manor Care Centre has a Review Score of 9.9 (9.850) out of 10, based on 23 reviews in the last 2 years.
Over all time Grace Manor Care Centre has 97 reviews.

Overall Experience
  • 77
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  • 5
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Date Published
  • 97
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  • 23
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Reviewer Connection to Grace Manor Care Centre
  • 39
  • 16
  • 12
  • 5
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  • 4
  • 4
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
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Total of 97, showing 61-80
Review from Alison M (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this home for nearly 2-years. She has thrived due to the outstanding care she has received from all the staff. From the manager to the wonderful care staff to the receptionist to the cleaning staff to the chefs in the kitchen, nothing has been too much trouble for my mother. They
have shown true dedication to the care of their residents, especially during the COVID-19 pandemic. They take the time to phone me via video messaging to allow me to see my mother and to let me know that she is okay during this worrying time, which I greatly appreciate.
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Review from Marion H (Wife of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grace Manor is a well-run nursing home with dedicated and caring staff. I would have no hesitation in recommending the home to anyone who needs to put a loved one in care. The staff have particularly shone through this awful pandemic. They have continued caring for residents even though at risk themselves,
bearing in mind many hadn't been tested. A huge thank you to Grace Manor.
The carers work long hours which many of us haven't experienced but always have a smile and kind words for residents, the result is a happy home.
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Review from Paula L (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Grace Manor for 18months. He has settled well and every time I visit seems to have a good rapport with the carers. You can see he is happy, which makes it easier when you trust your loved ones into the care of others. It’s not always been easy but they have helped us adjust to the
situation. The carers are always happy, ready to help and listen. The hardest thing is not being able to see or speak to dad especially during this period of lockdown. It’s not always easy to get through on the phone. Having said that I have on several occasions been sent videos of my dad, just saying hi and of things he’s doing. Which puts a smile on my face. I thank you for that!
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Review from A Y (Son of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was well taken care of; she had dementia and was on end-of-life. We were kept informed of her state of health and any needs. Staff are helpful and cheerful.
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Review from T P (Son of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to hospital on 30/06/2019, and when it was clear he was terminally ill. He moved to Grace Manor Care Centre on 14/08/2019 and passed away on 19/09/2019.
During the time he was at Grace Manor Care Centre, I cannot find one single aspect of his care that could be criticised. The
staff were simply magnificent.
The care and friendship he received in his final days were simply outstanding. It was personal and tailored to his needs both in nursing and mentally (no dementia -fully aware at 90). Some staff represented Grace Manor Care Centre at his funeral and were welcomed back to the family home.
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Review from M K (Wife of Resident) published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Attended one Sunday and found my husband in his room and was told he would not wake up. When seeing him accompanied by my son, we found him half in and out of the bed ourselves, very uncomfortable. Was told by the nurse that she could not move him but eventually, we managed to get him straight in the
bed and were able to get him to drink and take some food. This was at 4pm and he had been there all day. We complained to the manager and he is reviewing it. Things have improved since then but we are still waiting for a report.
Reply from Chris Salter, Group Support Manager at Grace Manor Care Centre
Thank you for sharing this. We understand that this concern was raised with the Manager at the time. For privacy reasons, we cannot comment further on the personal care needs of individuals, however.
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Review from Lewis P (Grandson of Resident) published on 12 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff, who genuinely seemed to care a great deal, which personally is the most important factor. Well run with excellent management. Very fortunate that my Grandad was so well looked after at Grace Manor.
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Review from D F (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, I feel that my dad is cared for well. However, there are occasions when it seems that the staff are reactive to our family's request/concerns rather than being pro-active. For example, if Dad complains of sore mouth/bottom, the staff will check if we say something. I can't believe Dad is
not complaining of these issues, only to us. Also, why are these not being seen when staff are attending to his personal care. They see him much more than I do, this is disappointing. Surely staff should be aware of these potential issues and look out for them. As with any organisations, some staff are better than others.
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Review from R R (Grandson of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my grandfather became ill with Parkinsons and Dementia, we had to find him a safe place and, we have been very happy with how he has been treated and looked after. The staff are very caring.
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Review from K L (Friend of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, efficient staff in a caring environment. A lot of thought and care put in towards individuals needs. Plenty of entertainment and activities provided, along with fundraising events for charity and outings arranged. Excellent medical and nursing care provided.
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Review from M J (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grace Manor is a lovely home, with wonderful staff. They are always cheerful and very caring. Couldn't be happier that we have found this nursing home, for our mum.
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Review from K R (Granddaughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandfather has been very happy living here and has been very well cared for.
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Review from J J (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since our mother has been at Grace Manor she has settled and is a much happier, relaxed person.
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Review from J R (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived here for four years now and he has always been looked after well. He is happy and settled. All the staff, from the manager down, are caring and friendly. I am really glad that I managed to get him a place here.
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Review from B S (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was regarded as a family member.
Always treated with loving kindness and respect.
Such are the high standards of this 'home'.
I was able to find peace of mind for having broken a promise to never placing mum into care.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre
It was an absolute pleasure to care for your remarkable mother - she brightened our day, every day and is greatly missed by us all.
Many thanks also for the unstinting support you and your family…read more
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Review from Margo B (Brother of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 6 months of struggle to find the right care home for my brother who has aggression problems, I found Grace Manor. Since doing do, my brother has calmed down and a great deal, he still has bad days but they manage him well always going the further mile. I can you have my life back, their care,
food, and all the things they do for the residents to make the home their home as much as they can. The best home, I could not wish for more.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre
Thank you very much for the lovely review. It's true that many of our residents improve when they have been at Grace Manor for a while - we aim to give a stress-free, fun life to everyone in our care.…read more
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Review from Tracey M (Daughter of Resident) published on 8 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my father receives at Grace Manor is - in my hand on heart opinion - outstanding.
My dad became a resident at the end of March following a very traumatic 13-week stay in a hospital.
He arrived at Grace Manor confused, upset and unsettled. His stay in hospital had taken this man to
the edge of end of life, and if I am honest, none of us knew what to expect.
ALL of the staff at Grace Manor have welcomed my dad with open arms. He is treated with huge respect, dignity and understanding. Like most daughters, my dad is 'my rock', and all I could ever want for him would be the best. This is what Grace Manor gives to him.
I am kept regularly informed on how my dad is, if he has been unwell or if he requires anything. Grace Manor have an open door policy and I am able to visit my dad whenever I would like, and always to a lovely welcome from the staff. The food is delicious, and I regularly enjoy a meal with my dad. Thank you, Grace Manor, from the bottom my of heart.
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Review from Mike F (Son of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After it became apparent that mum could not manage to live in her own home and we were unable to provide the support she needed. It was such a relief fo find Grace Manor a care home where we were happy for mum to stay in a safe, friendly and caring environment that can provide all the help she needs.
Mum has settled in and is happy.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre
Your mum is an absolute dear to have in the home - always cheerful and kind as are all family members, thank you so much for the lovely review. With all good wishes.
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Review from Audrey D (Sister of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place and my sister seem's to be happy. Staff are really good and look after the residents very well.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre
Thank you very much for the positive review. It is greatly appreciated by us all.
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Review from Karin K (Daughter of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grace Manor exceeds above and beyond my expectations of the quality of care I had expected when my dad was no longer able to look after himself in his own home. He even praises it himself which, as a resident, is extremely lovely to hear. I have never visited when any of the carers are unhappy and nothing
seems to be too much trouble for any residents or their relatives.
I give it a hundred per cent for everything.
Reply from Jane Cleverley, Manager at Grace Manor Care Centre
Dear Karin - when your dad was admitted the care staff personally thanked me for admitting such a lovely gentleman. Both you and his former neighbour are a joy to have in the home. Thank you all so…read more
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Grace Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Grace Manor Care Centre is calculated as follows: ( (253 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 274 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grace Manor Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Gabriele

Gabriele Jerome

Job Title: Centre Manager Joined: 2020

All my life I wanted to care for older adults and make a difference in their life. Becoming a home manager was the ultimate way to do so. However, being a home manager is so much more than looking after older adults and I realised that looking after your staff is paramount to delivering good quality care. Creating an open and honest culture with staff, recognising their achievements and actively engaging, supporting staff and valuing staff is paramount. If you have a happy and content staff team, you have happy residents. I believe a manager should be a great role model who is passionate, hands-on and motivated with a great sense of humour.


Grace Manor Care Centre is our older adult’s home, we are proud of our warm and welcoming environment, and we will always be here for a chat. It is important that both our older residents and their families are included and feel at home. It is always the highlight of my role to see these residents smiling and laughing again.

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