Grace Manor Care Centre is a sixty-capacity facility from the portfolio of growing care provider Forest Healthcare, well respected amongst the care sector for their modern and comfortable facilities ideal for many forms of specialist care.
Carers are skilled in personalised care packages for many elderly care needs, including for many who may be experiencing an onset of dementia, such as Alzheimer's.
A calm and friendly environment contributes to good mental well-being, as does many of Grace Manor's other features, such as landscaped gardens, specialised bathing facilities, reading rooms and a beauty salon.
Group: Forest Healthcare
Person in charge: Andy Williams (Manager)
Local Authority / Social Services: Medway Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Punjabi Mirpuri, Bengali; Bangla, German, Hindi, Nepali, Panjabi, Punjabi, Tagalog
Single Rooms: 52
Shared Rooms: 4
Rooms with ensuite WC: 20
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Grace Manor Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Grace Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Grace Manor Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.725 for Grace Manor Care Centre is calculated as follows: ( (226 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 298 Ratings = 4.725
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.417 Points relating to the number of positive Reviews for Grace Manor Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Grace Manor Care Centre has a Review Score of 9.1 (9.142) from 25 Reviews
Review submitted from a Postal Card by B S (Daughter of Resident) on Tuesday 15 August 2017. Relates to July 2017.
Mum was regarded as a family member.
Always treated with loving kindness and respect.
Such are the high standards of this 'home'.
I was able to find peace of mind for having broken a promise to never placing mum into care.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 15 Aug 2017:
It was an absolute pleasure to care for your remarkable mother - she brightened our day, every day and is greatly missed by us all.
Many thanks also for the unstinting support you and your family gave to my team and I throughout your mums stay.
Review submitted from a Postal Card by Margo B (Brother of Resident) on Monday 19 June 2017.
After 6 months of struggle to find the right care home for my brother who has aggression problems, I found Grace Manor. Since doing do, my brother has calmed down and a great deal, he still has bad days but they manage him well always going the further mile. I can you have my life back, their care, food, and all the things they do for the residents to make the home their home as much as they can. The best home, I could not wish for more.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 19 Jun 2017:
Thank you very much for the lovely review. It's true that many of our residents improve when they have been at Grace Manor for a while - we aim to give a stress-free, fun life to everyone in our care. Sometimes a nursing home can be the right and positive choice. We have wonderful relatives also who support each other, the home and me personally.
Review submitted from a Website Submission by Tracey M (Daughter of Resident) on Thursday 8 June 2017. Relates to June 2017.
The care that my father receives at Grace Manor is - in my hand on heart opinion - outstanding.
My dad became a resident at the end of March following a very traumatic 13-week stay in a hospital.
He arrived at Grace Manor confused, upset and unsettled. His stay in hospital had taken this man to the edge of end of life, and if I am honest, none of us knew what to expect.
ALL of the staff at Grace Manor have welcomed my dad with open arms. He is treated with huge respect, dignity and understanding. Like most daughters, my dad is 'my rock', and all I could ever want for him would be the best. This is what Grace Manor gives to him.
I am kept regularly informed on how my dad is, if he has been unwell or if he requires anything. Grace Manor have an open door policy and I am able to visit my dad whenever I would like, and always to a lovely welcome from the staff. The food is delicious, and I regularly enjoy a meal with my dad. Thank you, Grace Manor, from the bottom my of heart.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Mike F (Son of Resident) on Wednesday 10 May 2017. Relates to May 2017.
After it became apparent that mum could not manage to live in her own home and we were unable to provide the support she needed. It was such a relief fo find Grace Manor a care home where we were happy for mum to stay in a safe, friendly and caring environment that can provide all the help she needs. Mum has settled in and is happy.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 10 May 2017:
Your mum is an absolute dear to have in the home - always cheerful and kind as are all family members, thank you so much for the lovely review. With all good wishes.
Review submitted from a Postal Card by Audrey D (Sister of Resident) on Monday 8 May 2017. Relates to April 2017.
A lovely place and my sister seem's to be happy. Staff are really good and look after the residents very well.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 08 May 2017:
Thank you very much for the positive review. It is greatly appreciated by us all.
Review submitted from a Website Submission by Karin K (Daughter of Resident) on Wednesday 29 March 2017. Relates to March 2017.
Grace Manor exceeds above and beyond my expectations of the quality of care I had expected when my dad was no longer able to look after himself in his own home. He even praises it himself which, as a resident, is extremely lovely to hear. I have never visited when any of the carers are unhappy and nothing seems to be too much trouble for any residents or their relatives.
I give it a hundred per cent for everything.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 29 Mar 2017:
Dear Karin - when your dad was admitted the care staff personally thanked me for admitting such a lovely gentleman. Both you and his former neighbour are a joy to have in the home. Thank you all so much for all the support you give to me, the care team and Grace Manor - it is greatly appreciated by all of us every single day.
Review submitted from a Postal Card by R D (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My mother is a resident at Grace Manor Care Centre. The staff are always friendly and helpful. I feel mum is safe and well cared for. It was her birthday recently and the day was made really special for her when one of the health care workers baked her a birthday cake in her own time. I would recommend Grace Manor Care Centre to anyone needing nursing care.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 28 Mar 2017:
Thank you for your lovely review and for your continuing support to the home. Your mother is a lovely lady - always smiling and positive. It is a privilege to have her living in the home.
Review submitted from a Postal Card by Margaret C (Daughter of Resident) on Monday 27 March 2017. Relates to December 2016.
My mother died December 23rd 16 at this nursing home after approx 4 years stay. I have nothing but praise for this home. From the manager, nursing/caring staff to the custodians. I have always felt a warm welcome on visits. This is a well run, beautifully decorated, happy unit. There are friendly, caring staff who are always professional. Thank you for all you did for my mother. I shall be eternally grateful.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Alec L (Son of Resident) on Friday 24 March 2017. Relates to March 2017.
Excellent help, support and service since mother came to the home in March 2016.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 24 Mar 2017:
Always a pleasure to have you and your family visit and thank you for the contribution and help you have given me personally and for your support of the home. Your mother's cheeky laughter rings out across the home and it is an honour and pleasure to have her living with us.
Review submitted from a Postal Card by Rebecca L (Granddaughter of Resident) on Friday 24 March 2017. Relates to March 2017.
Granny is very well looked after here. She is in very good spirits and physical health and staff are patient and friendly. There are always lots of activities and good food available (Christmas dinner was great).
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 24 Mar 2017:
Your gran is a lovely person to look after - with a great sense of fun and a terrific sense of humour. She is one of our very special ladies. In the year since she joined us, we have seen her getting better and better. Thank you for your continuing support of our super home.
Review submitted from a Postal Card by Ann L (Daughter-in-law of Resident) on Friday 24 March 2017. Relates to March 2017.
My Mother-in-law has since come to live at Grace Manor. The staff are wonderful and very friendly and patient. The whole atmosphere is like one big home. She is very happy, going from strength to strength and well looked after. They also look after us.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Jean U (Friend of Resident) on Friday 17 March 2017. Relates to February 2017.
I have been visiting my friend for the last 3 years and I must say how impressed I am with the changes that have been made. The home is nicely decorated, warm and welcoming. I have found the staff very caring, helpful and friendly.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 17 Mar 2017:
Dear Jean, thank you so much for the lovely review and positive comments - your friends are fortunate to have such a long-standing and loyal friend. You are always most welcome at Grace Manor and I look forward to welcoming you to Grace Manor again in the near future.
Review submitted from a Postal Card by Julie B (Daughter of Resident) on Thursday 16 March 2017. Relates to July 2016.
Dad was at Grace Manor for one and a half years. He had Parkinsons and dementia. The staff were so kind, articulate, caring and always popped into his room to chat to him, make jokes with him and so caring towards my mum and myself. Even when he passed away, they washed him which saved him some dignity in his death. We still go and visit them all.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 17 Mar 2017:
Dear Julie
Thank you so much for your thoughtful review - your father was a lovely man and I only wish I had known him when he was full of ideas and hobbies. As you know he is with us all still. Thank you so much to you and mum for your continuing support to Grace Manor - you are both always welcome here.
Review submitted from a Postal Card by Jane R (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
I have only praise for both the staff and management who have shown nothing but care for my father.
Nothing is too much trouble, and I am always kept up to date with anything that concerns him.
I find both staff and management helpful and approachable.
A wonderful home.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Manager at Grace Manor Care Centre responded to this review on 15 Mar 2017:
Dear Jane
Thank you so much for your stunning review. It is both an honour and a pleasure to care for your father. He is such a kind and caring man himself - I would also like to thank you and your family both on my own behalf and the staff for the great support you and your family give to Grace Manor. It is greatly appreciated by us all.
Review submitted from a Website Submission by P F (Son of Resident) on Saturday 11 March 2017. Relates to March 2017.
Grace Manor is a lovely care home. The staff are all very friendly, polite and caring. My mother is always well looked after and is happy and content living there. It is bright and airy with very comfortable furnishings. My mother's room has a lovely aspect overlooking a courtyard. Her room was already nicely decorated but her Key Worker took the time to personalise it to my mother's taste by putting up new wallpaper and a fresh coat of paint. The home is kept very clean, the food is freshly cooked and there is a variety of activities and entertainment laid on each day. The overall feel is like a comfortable country hotel.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Julie S (Daughter of Resident) on Sunday 19 February 2017. Relates to February 2017.
Whatever time I visit, my mother looks cared for, clean and comfortable. The staff are always cheerful, thoughtful and caring, even when dealing with challenging behaviour. I was particularly touched when they bought each resident a personal and appropriate Christmas present, which showed their attention to each resident as an individual.
My mother has paper thin, friable skin but it has always remained intact despite her immobility, which is a tribute to the high standard of care. I never have any concerns when I leave her as I feel she is in good hands
The layout of the manor house allows residents to sit in lots of different areas, which they are encouraged to do, which gives it a very normal, homely feel, unlike many care homes where residents are all left in one large lounge.
The staff go to a lot of trouble to organise special events in addition to the regular activities and entertainment.
Visitors are always welcome at any time of the day or night, and I always feel at home.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Registered Manager at Grace Manor Care Centre responded to this review on 20 Feb 2017:
Dear Julie
Thank you so much for the lovely review! I am keen to hear your views on how we can make the home even better and excellent in all areas. Your mum is a delight to care for and I look forward to working with you both going forward.
Review submitted from a Postal Card by Marion H (Wife of Resident) on Monday 30 January 2017. Relates to January 2017.
Grace Manor is a well-run care home due to the credibility of management and staff. My husband is happy and contented. I have no hesitation leaving him knowing that he will have excellent care. Residents always have the same team of carers looking after them which is so important for their wellbeing. Staff are always pleasant and helpful which makes one feel very welcome.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Marjorie B (Wife of Resident) on Friday 13 January 2017. Relates to December 2016.
My husband is well-cared for and usually comfortable. His room is pleasant and warm and he is well fed. The staff are cheerful and welcoming and friendly. For those who can take advantage of them, there seem to be plenty of activities arranged. The other residents appear happy. The house itself is clean and attractively laid out. I particularly like the little upstairs sitting area. Visitors are always made to feel welcome.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by V H (Son of Resident) on Friday 13 January 2017. Relates to November 2016.
The staff are very good and friendly and look after my mother very well. The home is always spotlessly clean including rooms, facilities etc. The residents are treated with dignity and are cared for well. The rooms are checked regularly. The food and drink provided are of a very good standard. It's definitely worth the money. The activities are good!
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by J C (Daughter of Resident) on Thursday 12 January 2017. Relates to December 2016.
The staff and carers at Grace Manor are very hard working and very friendly.
How likely would you be to recommend Grace Manor Care Centre? Likely
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Jane cleverley, Registered manager at Grace Manor Care Centre responded to this review on 14 Jan 2017:
Thank you for the positive and lovely review. As ever it is an absolute honour to look after your mum. Please let me know how we can improve the service to achieve the 'outstanding' we aspire to.
Review submitted from a Postal Card by G C (Wife of Resident) on Thursday 5 January 2017. Relates to December 2016.
All staff listen to my questions and worries and are extremely supportive and helpful.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Registered Manager at Grace Manor Care Centre responded to this review on 07 Jan 2017:
Thank you very much for the positive review. Appreciate it very much.
Review submitted from a Postal Card by Richard N (Friend of Resident) on Wednesday 4 January 2017. Relates to November 2016.
A great improvement over the last year mainly because of more staff.
How likely would you be to recommend Grace Manor Care Centre? Likely
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Jane Cleverley, Registered Manager at Grace Manor Care Centre responded to this review on 04 Jan 2017:
We pride ourselves at Grace Manor on providing an excellent if not outstanding level of care. Hopefully the reviewer will give us feedback to enable a better than 'satisfactory' score on his next review.
Review submitted from a Postal Card by S W (Daughter of Resident) on Wednesday 28 December 2016. Relates to November 2016.
Mum joined Grace Manor Care Centre in July 2016. She was happy, eating, drinking normally. She then started to decline didn't eat or drink for two months lost lots of weight. Things were touch and go. Through our all this the carers always kept me up to date on a day to day basis. Meetings were held with necessary GP's etc. Mum, however, has turned a corner. She is now eating and drinking and is very happy again. I could not thank all the staff enough who work there for looking after mum and their communication.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Jane Cleverley, Registered Manager at Grace Manor Care Centre responded to this review on 04 Jan 2017:
Thank you for the lovely review - my staff team strive every day to give great care to our super residents - its wonderful to see your mum back with her wicked sense of humour!
Review submitted from a Postal Card by Patricia M (Wife of Resident) on Thursday 22 December 2016. Relates to December 2016.
I think Grace Manor Nursing Home in Gillingham is a wonderful place. My husband is very happy. The manager and all the staff are so caring and friendly, nothing is too much trouble. It's s wonderful environment. The room is just right, the gardens are lovely. There is always some sort of activity going on. The actual care is first class.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Christine W (Friend of Resident) on Wednesday 14 December 2016. Relates to November 2016.
The resident is my dear neighbour whom I looked after until he had to come to Grace Manor. I cannot fault this home at all. He is treated with great respect and dignity. The staff and management could not have helped us enough with anything we needed to know. I would recommend this home with 100% satisfaction.
How likely would you be to recommend Grace Manor Care Centre? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Grace Manor Care Centre