Brookfield Care Home

Staff very good and friendly.

Mum is very content at Brookfield Care Home. She's well looked after, the food is good and the activities are amazing. She has a nice room and there are several communal areas she can spend time in. She's made friends there. She particularly likes the Methodist background, the regular visits from the chaplain and the weekly service. For me and my sisters, it is wonderful to know she is safe and looked after by caring, kind and attentive staff. The building is not perfect but that matters much less than the quality of care, which is excellent. The staff are very attentive to small feedback points that I've brought up and are always happy to answer my questions. We are very very happy that we chose Brookfield.

I am very happy with my experience so far - very comfortable and staff very helpful and pleasant.

First impressions are good but need more attention to clothes going missing every week, I asked about his clothes today, as he hasn't got a lot of clothes in his wardrobe or drawers. Some of the staff are really great. Since covid, I've not had a chance to see around the place. Would be nice to be able to discuss things a lot more. I know staff is short but at times, it would help to be involved.

Mum is kept clean, her belongings safe and washing returned to her. I am very happy with the care Mum is receiving. I would like a little more feedback, as to how much she is eating, drinking and interacting, but the staff are polite and approachable.

The staff are very friendly and they inform us of any changes to her condition, which is great. The activities team are excellent. I have been very pleased with the care my mother has received. Thank you.

I can't thank all at Brookfield Care Home enough for all the wonderful care that they provide for my mum. She was recently classified as end-of-life after having a severe chest infection and was on oxygen and antibiotics. With all the staff's love and care, mum is now not on the end-of-life danger list. Their love, care and quick action was amazing! Love them all.

My dad was very unhappy here. He had lots of unwitnessed falls and a fight with another resident which again was unwitnessed. He eventually died of Covid. The care home failed to keep it out. I am left with no happy memories. Perfunctory care at best.

Very caring atmosphere. Nothing too much trouble to any of the staff - all very helpful and friendly. My brother appreciates the Christian ethos. Administration in the house and at MHA Head Office very good. All staff have been so helpful in facilitating phone and video contacts with my brother. Although care home activities have been necessarily restricted over 2020, I'm very impressed by the activities which normally take place. Thank you!

I remember the worry of trying to find a good care home for my Mother when she was ready to leave hospital. It was a helpful social worker who said she had heard Brookfield was good. I was doubtful whether my Mother would settle, given her Alzheimer's, but I need not have fretted, Brookfield proved its worth: my gaunt, fragile Mother received such kindness and expert care that she surprised us all by putting on a lot of the weight she had lost in hospital and settling into a happy routine. We had expected to lose her quite quickly, but she enjoyed her food and responded to the thoughtful stimulation offered at Brookfield, establishing a good routine. She was happier at Brookfield than she had been for years. When the end came, she slipped away peacefully. She and I received such consideration from her carers at that time especially, I shall never forget their empathy and commitment. My experience, and that of my Mother, leads me to recommend Brookfield very highly indeed.

Overall, excellent. I suggest residents could be given more idea, early each day, of what would be happening to them (a day in bed, time in a wheelchair or whatever). More mugs could be available between 10am and 11.30 when visitors may like mid-morning coffee.

Very friendly and caring. I have made many friends both staff and residents with many activities. We can get our hair done, occasionally facials. Trips to the local supermarket and other shops. Doctor and dentist nearby.

At first we had a few problems but all were sorted out satisfactorily.

My father has been a resident since April 2016. He has settled well and I am really pleased he is living in such a pleasant place which is his home.

The staff are always patient with my father and treat him with respect.

I always feel at ease when I visit and the staff are always available for updates on my father, answer any questions I may have, listen to any suggestions I may make and take any action where necessary.

Absolutely chuffed to bits with the place and the people - and that is good enough for me. Staff and management are ALL superstars in this place - so friendly and caring, but also so professional. Thank you for changing the quality of my mum's life.

My father his happy and well looked after. Brookfield's staff are marvellous, always willing to help support the family as well as my father.

Brookfield is clean and tidy. Staff are very busy but always have time to talk to you and assist if needed.

The atmosphere in this home is relaxing and stimulating for the residents to keep active in mind and body.

Overall it is a very good home for my father to keep safe and well.

Welcoming staff. Reception areas presentable and changed décor.

My mum is cared for well and looked after. They are amazing at this care home and I would recommend it to anyone. The husband of one person I mentioned it to ended up being there.

My mother throws food on the floor but her room is always clean. I can't fault the facilities. If there is space for improvement it would be to vary perhaps more of the social activities.

I am more than ever happy about the care they give my mother.