The Homestead, Carterton, Oxfordshire
The Homestead, Carterton, Oxfordshire
The Homestead, Carterton, Oxfordshire

The Homestead specialises in person-centred care within a thoroughly refurbished and modernised interior, with three floors and provision for sixty-eight residents in total.

Some occupation is available for couples, with all residents receiving personalised care packages and key workers who make sure that carers' work remains updated to any developing needs.

Carers are qualified and resourced to suit a range of nursing needs, including for dementia care.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 68

Rooms with ensuite WC: 68

Latest Care Quality Commission* Report on The Homestead: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Homestead has a Review Score of 9.6 (9.642)

The Review Score of 9.6 (maximum of 10) for The Homestead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Homestead in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.686 for The Homestead is calculated as follows: ( (150 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 204 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.956 Points relating to the number of positive Reviews for The Homestead is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13.6 Target = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Homestead?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Homestead

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

My mother has been treated with dignity and respect since she became a resident at The Homestead. The staff have been fantastic with her care. I can highly recommend any family to place their loved ones in The Homestead. The staff keep us up to date with activities, that they carry out and we have been encouraged to join in.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 24 Oct 2017:

Thank you for your lovely review of the care and support your Mother is receiving at The Homestead. It is really nice to hear you feel able to highly recommend us and that staff are keeping you up to date. I will be sure to pass your comments on to them, I’m sure they will be delighted.

I'm satisfied with all the care my husband gets. The home is nice and clean. There is plenty of food. I have no worries at all.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 08 Nov 2017:

Thank you for your comments regarding your husband's care at The Homestead. I will ensure I pass your comments on to the team.

I am very happy for my wife to live at the Homestead. I know she is well cared for.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 28 Sep 2017:

Thank you for telling us about the care your wife receives at The Homestead, you describing that you know she is well cared for will mean a lot to the staff.

I am very pleased with the care my mother receives at The Homestead. She tells us she is very happy every time we visit, she is so very well looked after and the home is very clean and safe.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 28 Sep 2017:

Thank you for your kind comments about the care your Mother receives at The Homestead. it is lovely to hear she is happy. I will be sure to pass you comments onto the team

My father stayed at The Homestead for a very short time approximately 4 months. During that time, however, I could not fault the care that he received. The staff were absolutely lovely and I know he enjoyed their company and attention in his final months. It made his life happier and much more comfortable. The facilities and rooms were always clean and food excellent. He was treated with respect dignity and friendship throughout his stay. I cannot thank the staff enough.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad moved to The Homestead in May 2016. He has a lovely big room and has his own reclining chair and television. From Day 1 he has been welcomed and looked after very well by the staff. He enjoys going on outings and going to activities arranged by the staff. He has made friends with one or two of the men and they get together at lunchtimes for a good old laugh and chin wag. He goes to the church meetings twice a week and enjoys a chat with the minister during the week.

During November he was asked to do the "We will Remember them" speech at the church service and he was Father Christmas at the Christmas Fayre which he enjoyed.

As a family, we are really pleased that he has settled in so well and is enjoying doing more now than when he was at home. All in all, it has been a move for the better.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Caroline Anderson, Home Manager at The Homestead responded to this review on 31 Jan 2017:

Thank you for telling us about the care your Dad receives at The Homestead, it sounds as if he is being kept busy and it is wonderful to hear that he has made friends and the move has been for the better.

All staff and carers are very vigilant in knowing each individual's needs. Food and drink are always at hand and each resident is treated with respect as to their likes and dislikes. Nothing is too much trouble and care is taken seriously with regards to meals and fluid intake etc. Overall the care and atmosphere within the home make it a very happy place to live. My mother has been there for four years now and each day she smiles with sheer contentment and wanting for nothing.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Caroline Anderson, Home Manager at The Homestead responded to this review on 22 Dec 2016:

It is lovely to hear that you find The Homestead to be a very happy place and that your Mother smiles with sheer contentment. There is no better accolade and the staff team will be delighted with your comments. Thank you

Previously in another care home, which was also excellent, she was moved to Carterton with care and dignity by taxi, accompanied by her key worker. The following day, the new home held a birthday party for her. Very impressed by MHA main office organisation and the obvious culture of care for such vulnerable and confused residents. Staff always welcoming. The charity ethos of MHA clearly extends beyond the "financial bottom line". Concerns and problems of other homes in the media; is not visible or present here.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Caroline Anderson, Home Manager at The Homestead responded to this review on 12 Dec 2016:

We are so pleased to hear that your partner is settling well at The Homestead and was able to enjoy her birthday party the day after admission. It is always great to hear when we get things right. Thank you.

Excellent care home.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 12 Dec 2016:

Thank you for your review of our care and facilities at The Homestead, it is wonderful to see your excellent rating.

Generally, I feel dad is looked after very well, however, I feel the entertainment lets this home down. When he arrived, it was good but now the usual lady left and was replaced and it's not so good.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Helen Nairn, Area Manager at The Homestead responded to this review on 12 Dec 2016:

Thank you for your review of the care your Dad receives at The Homestead, it is great to hear that you would recommend us. We are a bit concerned that you should rate our home cleanliness and activities poorly since generally speaking this scores highly. Of course we want to address any concerns you have about these areas and Home Manager Caroline Anderson will be in touch with you to see how we can help.

Dad is well cared for and is always invited to take part in activities at The Homestead. his room is kept very clean and meals are of a good standard.
All at The Homestead show a very caring attitude.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 12 Dec 2016:

Thank you for telling us about the care and support that your Dad receives at The Homestead, it is great to hear that you find all of the carers so caring and kind.

Everything is satisfactory with the home. Items go missing on the odd occasion but they are found eventually. We are happy that we found this place for mum. She has been with them 2 and a half years now and all in all she is happy and it has taken a big load of worry off my shoulders.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 12 Dec 2016:

Thank you for telling us about the care and support your Mum receives at The Homestead, it is great to hear you feel so reassured.

The Homestead provides an excellent care provision and is a beacon in the field of social care. We chose this care home with considerable attention to detail about what was offered and have not been disappointed. My mother has been cared for over 5 years and nothing has been too much trouble for the staff at this home. The manager is approachable, professional and oversees a service with strongly inclusive values, ably supported by caring staff and a warm and friendly chaplain. I have recommended it to other families.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 08 Dec 2016:

Thank you so much for your outstanding review of the care and support your Mother receives at The Homestead. It is quite an accolade to be called a beacon in the field of social care and we thank you for that and all your other wonderful comments.

I'm so impressed by the kind and caring staff at the Homestead. My Granny has lived there for several months now and they are always so pleasant to my Granny and the whole family even though they do a very challenging job.
The manager is fantastic and despite probably being busy makes an effort to chat to us and knows all the residents.
The carers really understand how to look after people with dementia - always giving people choice and encouraging everyone to get involved - whether it be running the vacuum round, singing or dancing. They always seem to have entertainment. At home my Granny would just sit and sleep, whereas here she's kept very busy and often smiling while singing along at music sessions. Her friends there love to dance and the carers get up and dance with them which is lovely.
The Chaplain is brilliant and both residents and employees really think the world of her support.
We can't thank everyone enough for how they look after my Granny and we have such peace of mind knowing she's in safe hands.
I would highly recommend the Homestead.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 29 Jan 2016:

Thank you for taking the time to tell us about the care and support your Granny receives at The Homestead. It's lovely to hear that she is enjoying our activities so much and wonderful to hear that our staff are so understanding and encouraging.
I appreciate that it is a very difficult time when a loved one needs to move into a care home and I am pleased it has been such a positive experience for you all and to hear that you now have peace of mind.

My mum has been I the home for over two years. The staff have always been very friendly and do an amazing job of looking after the residents. The activities are well organised and very frequent. They have musicians visiting, church services and events for the family, fireworks, xmas fayre etc. My mum seems happy and settled at The Homestead and we have peace of mind knowing she is being so well looked after.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caroline Anderson, Home Manager at The Homestead responded to this review on 11 Dec 2015:

Thank you for telling us about the care your Mum receives at The Homestead. It's great to hear that she enjoys the activities on offer and that our friendly caring staff team give you peace of mind that you Mum is being well cared for.

I am really pleased with the care my Mother is receiving. The accommodation is very good and the staff cannot be more helpful and caring, both for residents and family members.

The food is excellent and well thought out.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caroline Anderson, Home Manager at The Homestead responded to this review on 16 Sep 2015:

Thank you for taking the time to comment on the care that your mother is receiving at The Homestead, it is great to hear that our care staff are so helpful and caring and that our catering teams efforts to produce delicious food are successful.

My sister has spent the past five years at the Homestead. On admission we were advised she would only have about a year left to live. The dedication and care received during this time has been second to none. The care staff were fully aware of my sisters support needs. The home is beautiful and clean. The manager always seems busy but never fails to stop and ensure all is well. I cannot thank the staff enough for all they done for my sister, I would have no hesitation in recommending this home to others.

How likely would you be to recommend The Homestead? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Homestead

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Homestead

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Homestead