Huntercombe Hall Care Home

Huntercombe Place, Nuffield, Henley-on-Thames RG9 5SE
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9.7 64 Reviews
  • Huntercombe Hall Care Home, Henley-on-Thames
Huntercombe Hall Nursing and Care Home is an elegant Victorian Manor House, providing residential, nursing and dementia care for up to 42 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Located over two floors, each ensuite room has a charming, welcoming atmosphere and an accessible lift links the ground and first floor. The home is a stunning Victorian property that has been sympathetically converted to a care home of distinction, stooped in history and provenance.

The stunning grounds surrounding Huntercombe Hall provide a haven of wildlife and are an idyllic location for residents to relax. The home sits within extensive beautifully landscaped gardens with level lawns, ideal for residents and visitors to enjoy when the weather permits. The home is located in the beautiful village of Nuffield, close to the picturesque towns of Nettlebed, Wallingford and a 15 minute drive from Henley on Thames. Just off the A4130, Huntercombe is well located for shops, facilities and amenities whilst enjoying views over rural countryside and woodland.

Staff at the home are as compassionate as they are experienced, and specialist training allows them to offer the highest standards of care to all residents, including those living with dementia. They work hard to establish an environment where residents feel comfortable, and plan activities to help keep them engaged and enjoying each day.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Huntercombe Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Catia Pereria (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (8)

Huntercombe Hall Care Home Reviews (64)

Total of 64, showing 21-40
9.7

Huntercombe Hall Care Home has a Review Score of 9.7 (9.671) out of 10, based on 30 reviews in the last 2 years. Over all time Huntercombe Hall Care Home has 64 reviews.

Overall Experience

  • 46
  • 15
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Date Published

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Review from N S (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad spent 3 weeks in Huntercombe as emergency respite care, and it was the most awful experience ever. The home looks very grand from the outside and the website, but in reality, the second floor where dementia patients are is old and tired looking. There is a high usage of agency staff and often
no member of senior management on-site at the weekend. Dad had his first fall within days of arriving, although not hurt badly, it was not disclosed initially. Dad got a urine infection and oral thrush whilst there, he lost 8kg in weight, and the ability to talk, feed himself or walk until he was hospitalised - please note, at the family's request not by Huntercombe staff/management. After 1 week in hospital on an IV drip and feeding tube, he made a full recovery back to how he was before his respite care. It was not just his dementia decline as we were told. Read into this what you wish, but we will always regret Dad going into Huntercombe Hall.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

We pride ourselves on the resident experience and we are very sorry that you were unhappy with your father's care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We understand that you are in contact with the appropriate authority. If you would like to discuss the matter further, we would be grateful if you could contact us on wecare@ariacare.co.uk.

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Review from J T (Brother of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say this is a very good care facility.
The staff are friendly and helpful.
The staff made my sister's birthday special in the garden with all the family, all they do is much appreciated.
Thank you.

Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home

Thank you for your kind words and recognition of the team at Huntercombe Hall Care Home. We're so pleased to hear that your sister had a lovely birthday. Your comments will be passed on to the team.

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Review from M W (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at many homes before Huntercombe. We chose this one because it felt nice. No regrets, nearly two years in. The staff are unfailingly lovely which is the only thing that really matters. It is clean, the food is lovely and loads of activities. But it is the staff that make it so perfect.

Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Helen B (Sister of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff of Huntercombe Hall. The carers are compassionate and friendly and furnish me with photos and updates on my sister's care, essential as I live abroad and could feel isolated. They go above and beyond to make her life as interesting and normal as possible and,
if the resident is able, outings are organised for birthdays and when the weather is sunny. Thank you all so much for giving me peace of mind!

Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home

Thank you, we are so pleased to read your wonderful comments about the care your sister is receiving; the team were thrilled with your feedback, as we strive for personalised care from the heart for all our lovely residents and it's great to hear of the joy and peace of mind this creates for families, thank you.

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Review from F P (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Huntercombe for about 5 years following diagnosis of Parkinson's disease. Overall his treatment was excellent, although there were some periods when we needed to monitor his care closely.
The Huntercombe staff were consistently excellent, and particularly so during the Covid
pandemic when they had to juggle extremely trying conditions and restrictions. Their care for my father in his final weeks was beyond excellent. I am grateful that his end-of-life care was so professional and empathetic.

Reply from Pete Watt, Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to leave your review of Huntercombe Hall. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team.

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Review from Janice H (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seemed quite happy in the home. He was well looked after and clean.
The whole team in general was very pleasant.
When the home made all the changes it was a much lovelier place to visit.
Christmas was very nice for the residents and families.
Thank you all.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Huntercombe Hall. The team joins me in thanking you for your positive comments.

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Review from P L (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities play an important part in it being their home and they can relax appropriate to their health needs but it’s driven by the team employed and that’s what has stood out to us as a family since Mum arrived mid-December. Everyone cares and we are pleased with the decision to choose this location.

Reply from , Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to leave us a review and for your kind words about our home, the care your Mum is receiving and team at Huntercombe Hall. Your feedback will be shared with the team.

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Review from Andy G (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff at Huntercombe really do care and looked after my dad really well, accepting his personality which could at times be challenging due to his Dementia. They did particularly well with the Covid 19 outbreak, limiting exposure, keeping me informed of any changes to process for visits and
keeping the home clear of the virus as much as possible, which was not an easy task given the number of staff and shift patterns exposing staff, I commended them at the time and would do so here again, care of residents was and is always paramount. The management team always kept me well informed. My only criticism's would be, the heating system was always on even through the hottest summer on record due to a fault which I raised with the care home manager and in my opinion took far to long to fix.
Invoices for additional charges were hit and miss, due to head office admin/accounts not on top of things causing an overdue amount going back over a 12 month period, which took some sorting out.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you Andy for taking the time to leave us a review and for all your comments which have been shared with the team. We value all feedback to enable us to continuously improve.

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Review from Julie B (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives, staff are very helpful and supportive, food always looks lovely and they are always willing to accommodate something you may want, it feels very homely and has a warm atmosphere.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to leave us a review, we are pleased to read your lovely comments about the care your mother is receiving and your recognition of the team at Huntercombe Hall. Your feedback will be shared with the team.

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Review from K S (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit, I am always made to feel very welcome, and my mother always seems well looked after, with lots going on to keep her occupied.
The renovation work has made a great difference to the care home - just a shame the bedrooms didn’t get done.
The only reason I have not given the management
a five is because I don’t know who they are.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families are extremely important to us, and we agree that Huntercombe Hall is looking wonderful since its refurbishment. I shall pass your feedback on to the rest of the team and hope to meet you next time you are visiting your mother.

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Review from R Y (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huntercombe Hall Care Home provided excellent care for my mother and father for over two years. They provided excellent nursing care and communicated well with my brother and I at all times. The carers were also great and were always compassionate at supportive and were very supportive of my father
when our mother passed away. Although our parents weren't very keen on socialising with others - they did benefit from the beautiful garden and enjoyed sitting out in summer. Thanks again for all the great care and support. (Daughter of resident)

Reply from Home Manager, Home manager at Huntercombe Hall Care Home

Thank you for taking the time to leave us a review and for your lovely comments about the care your mother and father received. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from A L (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care was generally very good. The staff work hard and are very patient.
The manager was very helpful and considerate.
The home could do with a redecoration which I believe is planned.
It can be a job to get through using the telephone - generally ends up on answer phone, but they always
contact you if your relative isn't well or had a fall etc.
Found the finance side rather slow and inefficient.
Overall we would recommend Huntercombe Care Home and its staff and nursing care.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for your comments and for taking the time to leave us a review. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from D S (Relative of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huntercombe Hall Care Home has a warm and feel-like home atmosphere. We had a terrible experience in other care settings and couldn’t be more happy with the care and compassion shown to us all so far. The staff is friendly and widely available every time we approach them, we met the management team
and the majority of our worries were dismissed with knowledgeable and sensible information. We were allowed to watch the routine of the home and be involved in activities where residents were stimulated and with happy expressions. We could finally sleep peacefully. Thank you so much to everyone involved in the care, you are amazing.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Jack G (Nephew of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is so well cared for by the lovely team at Huntercombe Hall Care Home. She enjoys the activities and I am always touched by how well the staff know her and the respect they show to her and us. I know that she is in good hands and am so pleased that we are able to visit her whenever we are back
in the Oxfordshire area.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your aunt is receiving such great care at Huntercombe and will pass on your kind comments to the whole team.

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Review from Emma D (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Terrible communication between staff and family members and invalidation of valid concerns regarding care practices. No following of set procedures related to liaising with essential outside organisations (GP, charity organisation etc) to the detriment of residents. Lack of basic care, compassion and
kindness, and no individual responsibility taken for the welfare of residents. In my experience residents are left in their rooms, without regular checks, and no checks were made over a 10-hour period. My initial impression was good, however, this was based on short periods in the home, now after spending numerous, continuous hours within this home. This has totally changed based on observations and experience. If you need ‘real’ care or want this for your loved ones, do not send them here. This home has not been reviewed for 5 years now, there is a culture of complacency.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your relative’s care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We understand that you are in direct communication with the home and they are undertaking a review of your feedback. The wellbeing of our residents is our absolute priority and we are committed to using feedback to learn from and improve the services we provide.

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Review from Graeme O (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered the Huntercombe Care home in August 2020.
He passed away in October 2022 whilst in the care of Huntercombe, through old age.
He always appreciated the way he was looked after and the care he received. He sometimes complained about the variety of food on offer.
As his family, we
greatly appreciated the care and attention that he received.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for taking the time to share your experience with Huntercombe Care home, Graeme. We are sorry to hear of your father's passing, and our sincere condolences go out to you and your family during this difficult time. It is heartening to know that your father felt well cared for during his time at Huntercombe and that you appreciated the quality of care and attention he received. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide. We take pride in providing a nurturing environment that prioritises the health and well-being of our residents, and we strive to ensure that they feel comfortable and supported in our care. Your feedback has been passed on to the team.

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Review from Janet A (Friend of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very dear friend has been at Huntercombe Hall Care Home for over a year now. Sadly his health continues to deteriorate but his positive attitude remains. I cannot fault the care and compassion shown by all the staff. The manager always has time to talk and I know has been very accommodating to the
family's wishes. He seems to know the residents well and has a lovely calming manner. He is supported by a super team of nurses and carers who are always very busy but never too busy to take time with all the residents. I know my friend is very happy there and I look forward to spending time with him in the stunning grounds as the weather improves.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you Janet for taking the time to leave a review for Huntercombe Hall and for your positive comments about the care your friend is receiving, our home and recognition of the team. We hope you'll enjoy spending time in the stunning grounds. Your feedback has been shared with the team.

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Review from Cath F (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for giving Dad a kind and caring environment to live in and making his daily life happy despite his complex needs. It is such a relief to our family to know that Dad is so well cared for - the staff at Huntercombe Hall Care Home are wonderful.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Huntercombe Hall and helping put families' minds at rest. The team join me in thanking you for your positive comments.

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Review from Susannah W (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Huntercombe Hall in February. We have been so impressed with the welcome provided for my dad. He has a room overlooking the beautiful grounds which he loves. The staff could not be more accommodating or kind. Many thanks to all.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for leaving us such a fantastic review! We're happy to hear that your father is enjoying the view of the beautiful grounds from his room and that he is settling in as part of the Huntercombe Hall family. I will pass on your kind comments to the whole team.

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Review from Susan H (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in your nursing home for some time now and although I would say that the decor is tired and dated the staffing care from everyone working and connected with the home is excellent. We are so happy to have chosen this nursing home for my mother as she is very happy and settled.
We
know that plans are afoot to update and modernise the building which will make this nursing home perfect.

Reply from Home Manager, Home Manager at Huntercombe Hall Care Home

Thank you for your review and positive comments regarding our staff who work hard to deliver high standards of quality care at all times. It is a pleasure to care for your mum and with plans to improve décor moving forward to make Huntercombe Hall the best it can be. Your feedback will be passed on to the team.

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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Huntercombe Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Huntercombe Hall Care Home is calculated as follows: ( (277 Excellents x 5) + (43 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 346 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Huntercombe Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (5)

Catia

Catia Pereira

Job Title: Home Manager

Catia is our home manager at Huntercombe Hall, here’s a little bit more about her role at the home in her own words:


“My role requires a blend of leadership, empathy, and strong organisational skills to maintain a high standard of care and operational excellence.


I bring over 13 years of clinical experience in healthcare, during which I have had the privilege of working in various care settings. My background includes acute nursing, community, palliative, dementia, and care management.


During the past 12 years, I have worked predominantly in nursing homes. I have always been deeply committed to providing compassionate, high-quality care that truly enhances the lives of residents.


I am passionate about care standards and making a positive impact on the day-to-day experiences of our residents. My goal is to foster an environment that is not only safe and supportive but also enriching and joyful.


Henley-on-Thames combines a natural beauty, a strong community spirit, and a wealth of cultural experiences making it a truly delightful place to visit or live. I live in Wokingham, but I visit Henley-on-Thames regularly with my partner. The town is full of historical charm and the cultural attractions are beautiful.”

Daniela

Daniela

Job Title: Deputy Manager

The most rewarding aspect of my profession is caring for others, and in the nursing home setting, I am dedicated to ensuring that our residents live their lives to the fullest, enjoying each day with us in the most meaningful way possible.

Emma

Emma

Job Title: Receptionist

I truly enjoy spending time with the residents and collaborating with the team to provide the best care possible. I’m committed to my role, greeting visitors to the home, and supporting the nurses and carers with administrative tasks.

Delfina

Delfina

Job Title: Well-being Coordinator

I believe activities are essential in residents’ lives, helping to keep their minds active, maintain their mobility, and offer chances to socialise, which enhances their overall quality of life. Seeing the residents happy brings me so much joy, and I’m proud to be part of that.

Pedro

Pedro

Job Title: Head Chef

I bring 28 years of catering experience, spanning from Michelin-starred restaurants to various care homes. I strive to uphold the same excellent standards of food, providing residents with the best dining experience possible.

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