Lashbrook House Care Centre

Mill Road, Shiplake, Henley-on-Thames RG9 3LP

Lashbrook House Care Centre, Henley-on-Thames, Oxfordshire
Lashbrook House Care Centre, Henley-on-Thames, Oxfordshire
Lashbrook House Care Centre, Henley-on-Thames, Oxfordshire

Lashbrook House was built before the turn of the century and has now been beautifully refurbished and extended. The home sits on the edge of the picturesque village of Lower Shiplake on the West side of the Thames, upstream of Henley on Thames. The home stands in four aces of landscaped grounds with beautiful accessible and secure gardens boasting areas to sit, stroll and while away a sunny afternoon.

Just two miles from Henley on Thames, six miles from Reading and nine miles from Marlow, Lashbrook House sits in the picturesque South Oxfordshire village of Lower Shiplake. The home operates its own minibus for your convenience.

Spacious bedrooms and suites are all fully furnished and tastefully decorated to a high standard. The majority of rooms are purpose built, located on two floors, single and with ensuite facilities.

All rooms have television points, a lockable facility for valuables, a nurse call alarm and smoke detectors.

The Home provides personal care, nursing care and specialist Dementia care for older people on a long term, convalescent and short stay basis and the home has recently been upgraded to provide a dementia friendly environment for guests.

Twenty-four hour cover is provided by a qualified, experienced and committed care team specifically recruited for their sensitivity, dedication and professional expertise in these areas of care. All specialist equipment is available.

All Majesticare’s Homes put Residents’ choices first, and at Lashbrook House you are free to eat your meals in the dining rooms or in your own room. Happy to provide meals for visitors as well for a nominal charge. Fresh home-cooked food is nutritionally balanced and caters for special requirements such as vegetarian or soft foods.

Group: Majesticare

Person in charge: Vicki Lapham (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Polish, Portuguese, Swahili, Tagalog

Single Rooms: 42

Shared Rooms: 2

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lashbrook House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 14 Sep 2017

Thank you for viewing our Home. We currently have one vacancy please contact the Home Manager, Vicki for more information.

Reviews

9.2 Lashbrook House Care Centre has a Review Score of 9.2 (9.239)

The Review Score of 9.2 (maximum of 10) for Lashbrook House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Lashbrook House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.587 for Lashbrook House Care Centre is calculated as follows: ( (102 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.652 Points relating to the number of positive Reviews for Lashbrook House Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.2 Target = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lashbrook House Care Centre?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lashbrook House Care Centre

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mum needed emergency respite care.
The staff were so kind and helpful arranging a visit to see her at home to assess her needs. They reassured my mum who didn't want to leave her home that she would be very well looked after.
It was organised quickly and professionally.
Mum settled in instantly and was made to feel welcome and that they were there for here.
The activities provided were amazing and I've not seen my mum engage in so many different things.
The staff were thoughtful and fun always putting my mum's health and welfare first.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister was moved from London to Lashbrook, close to us and other family members for palliative care in her final weeks.
We could not have made a better choice. Deep in the countryside and close to the Thames, Lashbrook has a really warm atmosphere and every member of staff - administrative, nursing and caring - were kind and thoughtful. A Community nurse gave palliative care advice and cooperation with the Lashbrook nursing team was exemplary. Over the many hours I spent at Lashbrook it was apparent that much was done to organise a variety of activities for residents healthier than my sister - and to that catering was of a high standard.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have found the home very friendly.
There are things going on all the time for people to join in.
The staff are always there for everyone.
Talking and caring for their needs.

How likely would you be to recommend Lashbrook House Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Top care home and the best staff.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My late husband was treated with care and kindness throughout his stay. Attention to his particular nutritional needs turned him from refusing to eat (and appearing skeletal) back to a man with a normal appetite, one with many frailties but more flesh on his bones.
His dignity was maintained at all times. Family members were able to take him out in a wheelchair whenever he was well enough. Flexibility was always exercised by staff. His frequent infections were promptly dealt with.
I/we cannot fault the care he was given.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After much deliberation we have decided to relocate my friend to a brand new care home very near to our home - distance has not enabled me to visit frequently. We have found the quality of care to be most impressive. The home is warm, clean and clearly comfortable - the staff are wonderful. I have only one single complaint and that is airlessness. So you see it is a very minor one! I find the atmosphere completely stifling and I do understand that elderly people feel the cold, but this is not fresh!

How likely would you be to recommend Lashbrook House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

We could not have chosen a better care home. My mother spent her last days at Lashbrook and the staff made it as easy as possible for us. Everyone was extremely kind and respectful and eager to please. Her room was cheerful warm clean and comfortable. My mother became very frail however the carers included her in every activity she could enjoy and showed her their affection. The staff had good rapport with us and her GP and we were always welcomed whatever day or time it was.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was resident for only four weeks and died at Lashbrook House. She was extremely difficult to deal with during this time due to severe dementia but the staff coped admirably and showed care and patience. We were always made to feel welcome and all our concerns were taken seriously and dealt with promptly. The staff were lovely.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been at Lashbrook House for 20 months. All the staff and management are friendly, any concerns and the manager has dealt with it. Mum seems happy and I go away feeling that she is well cared for.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Exceptional care and love has been shown to my mother throughout her stay at Lashbrooks. Activities are lovely and staff get involved with the residence.
The support we as a family have been given this Christmas as my mum passed away has been phenomenal.
Thank you to everyone at Lashbrooks. My mum's 3 and a half years with you have been exceptionally happy.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following a long period of complex health issues my Father required 24 hour nursing and assistance for all of his care needs, we required assurance all of his care needs would be met through effective communication, 24 hour nursing care, and access to Medical professionals if required, whilst living in pleasant and clean environment. Lashbrook House provided us with all of my Father's practical requirements with the addition of the 'personal touch'. All of the staff that I came in contact with were caring, professional, and empathetic. My father was treated with the utmost respect and dignity at all times and he appeared comfortable and peaceful during my regular visits to the home. The Home Manager communicated with me regularly of any changes and provided me and my family with the support required during what was a difficult period. I believe staff to be trained to a superior quality to deal with physical and cognitive impairment evident through the care my Dad received. I would like to thank the Manager and all staff on behalf of my Dad for making him feel 'at home' during his end of life.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely home in a beautiful setting with highly caring and kind staff. My father is treated with kindness and dignity.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father is always content when we visit. If he was unhappy it would be evident. Staff are always knowledgeable about how he is. I am notified if any changes in his condition. We are always welcomed when we visit. I feel comfortable that he will be well looked after when I leave him. This is no small thing as I have not always felt so comfortable in previous establishment Dad has been resident in. I am delighted with the care he receives at Lashbrook.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife was admitted December 2014. We have always been impressed with the courtesy, good relations with the carers, nursing staff always very professional and very helpful. The catering is of a good standard with the chef discussing and providing a good menu. The maintenance team have hung pictures, corrected tv service and always on hand to help with any problems. Good facilities, hairdressing, chiropodist and trips out.

How likely would you be to recommend Lashbrook House Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

September 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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