Lashbrook House Care Home

Mill Road, Shiplake, Henley-on-Thames RG9 3LS
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9.7 50 Reviews
  • Lashbrook House Care Home, Henley-on-Thames
Lashbrook House has over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment.

The home provides residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the four aces of beautifully landscaped gardens.

Lashbrook House is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of culture and ethos at Lashbrook House. The highly trained and dedicated team approach every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400

These prices are only a guideline, please contact Lashbrook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lina Nela (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (2)

Lashbrook House Care Home Reviews (50)

9.7

Lashbrook House Care Home has a Review Score of 9.7 (9.745) out of 10, based on 18 reviews in the last 2 years.
Over all time Lashbrook House Care Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lashbrook House Care Home
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Review from Susan K (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, also understanding. The staff know all the resident's names and understands their needs.
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Review from Niki H (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were completely blown away by Dad's diagnosis of Motor Neurone Disease in October. We don't live near Dad but knew we had to choose a home where he could spend his final days, hopefully, weeks. Lashbrook House was a tremendous find. It was the first home we visited and we knew instantly that Dad
would love it. The surroundings, the staff, the atmosphere, and the cleanliness shone out from all the other homes we had visited. It's just perfect. Dad has a wonderful view from his room. The rooms are clean, modern and actually look like a hotel. The corridors aren't cluttered, they are nicely decorated with lovely pictures. Lashbrook is a home, not a care home, it's Dad's home. We could not wish for a nicer home for Dad. The love and support from the Manager is outstanding who just has a knack of understanding her resident's needs and if something isn't right, she will put the action in to get it sorted. As a family we are so happy Dad is happy. Can't wish for more than that.Thank you
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Review from Paul H (Husband of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Lashbrook for five months and suffered from dementia.
I find her care at the home excellent with all the staff extremely caring and attentive. I am very happy with the choice I made for my wife to be at the Lashbrook.
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Review from R C (Husband of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was there about seven years and during that time we had no problems. I am treated with respect as my wife too. I visit my wife every day and staff are first class, they are my friends too. I have never seen anybody upset about them. The manager is very approachable and pleasant. Always on the
move and kind to talk to us. The manager will help at all times.
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Review from Sandra R (Daughter of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lashbrook is an excellent care home, with lovely, friendly and caring staff who do everything they can to make their residents feel constantly well looked after. The home has a happy atmosphere and any request is met, if at all possible. The food is wonderful and I think this, together with the love
and care they provide to my mother, is what has helped her to still be with us at the great age of 101.
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Review from C D (Nephew of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all staff helpful and had a lot of good support towards the residents.
Reply from Mawson Chipchase, Business Development & Marketing Lead at Lashbrook House Care Home

Thank you for your review. The Lashbrook House team are proud of the support they give to the residents staying with us and will really appreciate your kind words.

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Review from Wendy P (Daughter of Resident) published on 17 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely grateful for the care provided to my late father. He had the opportunity to come to the care home due to the demand of needs and we couldn't have wished him a nicer place for him to be. The level of care was excellent and the atmosphere was a kind one. All the staff were very attentive
and caring throughout the duration of his stay. We left knowing that he would be well looked after at all times.
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Review from Valerie G (Wife of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was here for 1 week's respite.
The staff were extremely helpful to me and my husband. He seems to have had an excellent time and enjoyed the company which he needs.
I am hoping he will be coming again and maybe be a full-time resident in the near future.
Thank you to all staff.
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Review from Brian S (Brother of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my brother for the last 3 years of his life was exceptional - management, staff, food, entertainment, property, gardens.
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Review from Mary B (Daughter of Resident) published on 4 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who has dementia, very poor mobility and increasing needs recently moved to Lashbrook House where he has settled in remarkably quickly. All members of staff are always friendly, very kind and supportive. The care they provide is superb and always given with a smile. Lashbrook House has a lovely
calm happy atmosphere which is due to the very hard working dedicated staff. This allows residents to feel safe, happy, secure and relaxed.
Residents and their families are encouraged to take part in the very varied programme of activities on offer. It is delightful to see my father relaxed happy and engaging with the activities offered.
The food is fabulous, very varied catering for a wide range of dietary needs. It’s wonderful to see Dad eat so well.
We are so grateful to everyone at Lashbrook House for all that they do. Thank-you.
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Review from Lynda E (Daughter of Resident) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Lashbrook after developing dementia and no longer able to cope safely with everyday life.
We knew straight away that it was a special place. The staff are always very supportive and provide excellent person-centred care. Nothing is ever too much trouble. All meals are healthy and
nutritious and cooked on site with special dietary needs catered for.
Activities at Lashbrook are truly a family concern and welcome the resident's families and friends to get involved in a varied activities programme ranging from BBQ's in the garden, quizzes, arts and crafts, trips out to concerts, musical afternoons and lots more!
Choosing Lashbrook for my mum's care now means I can relax and enjoy our visits happy in the knowledge that she is safe and well cared for. Well done to all the staff, thank you very much.
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Review from Vivien F (Daughter of Resident) published on 27 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are very grateful for the care that my father received. He was looked after so well by all the nurses, carers and staff. Their skill, kindness and compassion was very much appreciated by all of us.
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Review from Brenda W (Friend of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Lashbrook now since October 2016 and have been impressed by the standard of care at the home the efficiency and friendliness of the staff and the general atmosphere.
One lady is an asset to the home.
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Review from S H (Daughter of Resident) published on 31 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We visited eight care homes before deciding on Lashbrook House. From our initial visit in February we were made most welcome by the manager and the staff and we decided that Lashbrook House would be the right place for my mother. The staff were most helpful in helping us to bring in some personal
furniture and pictures which are most important for my mother. There is a happy atmosphere at the home and a busy programme of events for the residents including one to ones with members of the staff. The doctor visits each week which is very reassuring and is on call for emergencies. Outings are arranged using the home's mini bus. Security is good. We are confident my mother will be well looked after.
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Review from Paul F (Respite Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very peaceful and caring environment with superb staff who give constant care and support to my father day and night. Lots of activities for the residents to pass the time of day. Immaculate clean and bright rooms. We hope he will be able to stay at Lashbrook House after his respite as he is now
more relaxed and enjoys his surroundings. All in all a first class and well led care home that should be commended. Highly recommended..
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Review from Lynne B (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a wonderful respite stay at Lashbrook House, the staff went above and beyond the call of duty to make her stay enjoyable. They were extremely patient, courteous and friendly, updating us at all times. We were very impressed with the level of care provided, especially the time taken to make sure
she had everything she needed/wanted.
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Review from Roy C (Husband of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a wonderful Christmas and really enjoyed the meal and entertainment and all the shows. I sent an email to the staff thanking them for being so magnificent.
Reply from Emma Fielder, Home Manager at Lashbrook House Care Home

Dear Roy, Thank you for your review! Christmas is a very special time and we are really pleased that you shared this time with us! I will, of course, share your comments with the whole team!, Thank you again, Emma.

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Review from John P (Son of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great atmosphere of warmth and caring.
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Review from C T (Daughter of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed emergency respite care.
The staff were so kind and helpful arranging a visit to see her at home to assess her needs. They reassured my mum who didn't want to leave her home that she would be very well looked after.
It was organised quickly and professionally.
Mum settled in instantly
and was made to feel welcome and that they were there for here.
The activities provided were amazing and I've not seen my mum engage in so many different things.
The staff were thoughtful and fun always putting my mum's health and welfare first.
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Review from Caroline W (Sister of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was moved from London to Lashbrook, close to us and other family members for palliative care in her final weeks.
We could not have made a better choice. Deep in the countryside and close to the Thames, Lashbrook has a really warm atmosphere and every member of staff - administrative, nursing
and caring - were kind and thoughtful. A Community nurse gave palliative care advice and cooperation with the Lashbrook nursing team was exemplary. Over the many hours I spent at Lashbrook it was apparent that much was done to organise a variety of activities for residents healthier than my sister - and to that catering was of a high standard.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Lashbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Lashbrook House Care Home is calculated as follows: ( (167 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 212 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lashbrook House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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