
Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)

We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)

I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)

Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)

We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)

I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)

Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Care Provided by Westgate House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Westgate House for full pricing details and T&Cs.
Contact Westgate House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Daniela Midwinter (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Westgate House Reviews (80)
Westgate House has a Review Score of 9.7 (9.706) out of 10, based on 15 reviews in the last 2 years.
Over all time Westgate House has 80 reviews.
The level of care that my wife received was amazing. She was welcomed, settled in and there was much attention to detail in ensuring she was comfortable and content.
As well as looking after my wife, I felt there was much care for me as well. The staff were always ready to chat and answer questions. There was never any sense of rush. I was kept informed of her condition, especially in the last week of her life. In the time that she was in residence we were both very well supported.
Thank you for your very kind words about Westgate House. It was an honour for our team to care for your wife and I'm glad we were able to offer support to you both. We really appreciate you taking the time to write us a review.
The last 6 years she was in Nightingale's ward, the care she received was exceptional, she was bedbound and not able to do anything for herself, she was cared for with dignity and respect. At the end of her life, the staff could not have been kinder, her last days were spent with voices and care given by familiar staff who met her many years prior, again we knew she was in the right place because they clearly and obviously cared a lot about her.
As a family, we visited our mother a great deal and observed that the staff always did whatever they could to ensure she was as comfortable and happy as possible in these last years of her life.
We remain very grateful to everyone who looked after her and can highly recommend this welcoming care home, which absolutely did the best possible for our mother.
Thank you so much for taking the time to write us a review. It was a privilege to be able to care for your mother and she will be missed by the team. I will share your feedback with the team as I'm sure it will mean a lot to them.
Communication was always good for us, any email queries were answered promptly by the manager and we would get immediate phone calls for any changes or health problems that occurred.
My dad was welcomed as a regular visitor, always by a friendly face and often joined Mum for a cup of coffee and a slice of cake in the afternoon. He was made to feel part of the Westgate family.
I cannot recommend Westgate House and the team of staff highly enough.
Thanks again.
All the staff were very friendly and made Mum feel at home. She never felt lonely and enjoyed social activities. My husband and I shared a meal downstairs with her once a week - pre-Covid, and were made welcome by everyone. I was impressed by the purpose-built layout of the building, which was important as Mum was blind, and by the overall cleanliness. She also enjoyed having a hairdresser.
Thank you for being so helpful and understanding, particularly the way you have looked after not only my wife, but me too.
Brilliant! Everyone is very friendly and the home is clean and tidy.
I have only recently been in to see Mum the last four weeks and have been impressed with what I have seen so far. The staff I have met have all been polite and helpful.
Very good.
Very clean room. My husband is very clean and smart. The staff do a very good job. Sometimes it is very hard. The staff are always polite and caring towards everyone.
All staff are more than helpful on the phone or at Westgate.
Thank you, everyone.
Very efficient and friendly, thank you. The room is nice. Everything is fine!
I continue to be very happy and satisfied with the care that my wife is receiving at Westgate House. I visit her every week and considering her health conditions, she always appears well and happy.
Mum seems very settled in Westgate House, she is well cared for and content. Her care needs seem to be met and the carer I have had most contact with seems genuinely fond of her. Her room is bright and cheerful, modern and clean. I cannot comment on all of the options below but have ticked those I am able to.
Attentive staff, comfortable and fairly modern surroundings and premises. Due to restrictions, we haven't been inside the premises.
The home is clean and tidy, and the staff are very caring and friendly; nothing is too much trouble. The rooms are a good size and well maintained. There is a conservatory area downstairs where they often hold group activities to entertain/occupy the residents.
My mother was very unsettled when she first moved to Westgate but the staff have been patient and friendly and her room is very nice. There is now a wider range of activities for her to enjoy. She enjoys her food and feels safe and secure.
Your task is a difficult one to appease all residents. Most of your staff are delightful, one or two can appear rather abrupt. I was very disappointed to be offered a half-hour visiting time, requiring me to travel from Bath, having not seen my mother for 6 months, and that it was necessary to announce 'you have 4 minutes left' at a time of day we were the last.
They are friendly and attentive to my father. The home is clean and has good facilities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westgate House.
There are no upcoming events for Westgate House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Westgate House.
Meet the Team (5)

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.
Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.
Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.
Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.
In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.
Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.
Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.
In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.
Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.
Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House to verify any information. View our terms and conditions. Westgate House has an Enhanced Service -more info.