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Westgate House

Millington Road, Wallingford, Oxfordshire OX10 8FE
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Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)
Westgate House, Wallingford
We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)
Westgate House, Wallingford
I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)
Westgate House, Wallingford

Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care Provided by Westgate House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,625 - £1,675£1,760 - £1,815
Residential Dementia Care£1,765 - £1,865£1,970 - £2,035
Nursing Care£2,018 - £2,018£2,178 - £2,178
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.

We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.

Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Westgate House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Daniela Midwinter (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)

Westgate House Reviews (80)

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9.7

Westgate House has a Review Score of 9.7 (9.706) out of 10, based on 15 reviews in the last 2 years. Over all time Westgate House has 80 reviews.

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Review from G A (Husband of Resident) published on 5 June 2023 Submitted via Website
Overall Experience
Westgate House was recommended to me by friends who had relatives in residence. They provided very positive comments. When it came to my wife going into a care home I visited Westgate House for myself. My first impressions were very good, seeing a good number of carers, all of whom were local people and had worked there for a long time.
The level of care that my wife received was amazing. She was welcomed, settled in and there was much attention to detail in ensuring she was comfortable and content.

As well as looking after my wife, I felt there was much care for me as well. The staff were always ready to chat and answer questions. There was never any sense of rush. I was kept informed of her condition, especially in the last week of her life. In the time that she was in residence we were both very well supported.

Reply from Rowen Campbell, on behalf of the team at Westgate House

Thank you for your very kind words about Westgate House. It was an honour for our team to care for your wife and I'm glad we were able to offer support to you both. We really appreciate you taking the time to write us a review.

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Review from B N (Daughter of Resident) published on 23 May 2023 Submitted via Website
Overall Experience
Our beloved mother spent the last 8 years at Westgate House Care Home in Wallingford. During that time the staff knew her well, we felt confident the home was the right choice for her.
The last 6 years she was in Nightingale's ward, the care she received was exceptional, she was bedbound and not able to do anything for herself, she was cared for with dignity and respect. At the end of her life, the staff could not have been kinder, her last days were spent with voices and care given by familiar staff who met her many years prior, again we knew she was in the right place because they clearly and obviously cared a lot about her.
As a family, we visited our mother a great deal and observed that the staff always did whatever they could to ensure she was as comfortable and happy as possible in these last years of her life.

We remain very grateful to everyone who looked after her and can highly recommend this welcoming care home, which absolutely did the best possible for our mother.

Reply from Rowen Campbell, on behalf of the team at Westgate House

Thank you so much for taking the time to write us a review. It was a privilege to be able to care for your mother and she will be missed by the team. I will share your feedback with the team as I'm sure it will mean a lot to them.

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Review from L Q (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience
My mum spent 19 months in Westgate House, a distressing time for our family. The staff at Westgate made it easier for us from the beginning. My mum's dignity was always maintained, she always looks lovely and her room was clean and tidy. They really took time to get to know my mum despite her communication problems, they asked us about her likes and dislikes and let her wander around the unit safely without distressing her by trying to stop her.
Communication was always good for us, any email queries were answered promptly by the manager and we would get immediate phone calls for any changes or health problems that occurred.
My dad was welcomed as a regular visitor, always by a friendly face and often joined Mum for a cup of coffee and a slice of cake in the afternoon. He was made to feel part of the Westgate family.

I cannot recommend Westgate House and the team of staff highly enough.

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Review from H O (Daughter of Resident) published on 23 September 2022 Submitted via Website
Overall Experience
I can't thank the home enough for the professional care given by the staff to our mum. Mum passed away on the 4th of September and the staff and management were absolutely amazing, so supportive right to the end. Mum was a tricky resident and her nearly two years at the home were tough at times due to going into the home at the height of Covid.

Thanks again.

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Review from G K (Daughter of Resident) published on 16 August 2022 Submitted via Postal Card
Overall Experience

All the staff were very friendly and made Mum feel at home. She never felt lonely and enjoyed social activities. My husband and I shared a meal downstairs with her once a week - pre-Covid, and were made welcome by everyone. I was impressed by the purpose-built layout of the building, which was important as Mum was blind, and by the overall cleanliness. She also enjoyed having a hairdresser.

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Review from Graham R (Husband of Resident) published on 10 June 2022 Submitted via Postal Card
Overall Experience

Thank you for being so helpful and understanding, particularly the way you have looked after not only my wife, but me too.

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Review from Sheila H (Daughter of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

Brilliant! Everyone is very friendly and the home is clean and tidy.

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Review from Mandy E (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card
Overall Experience

I have only recently been in to see Mum the last four weeks and have been impressed with what I have seen so far. The staff I have met have all been polite and helpful.

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Review from Joesph C (Resident / Service User) published on 10 March 2022 Submitted via Postal Card
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Very good.

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Review from Patricia H (Wife of Resident) published on 24 February 2022 Submitted via Postal Card
Overall Experience

Very clean room. My husband is very clean and smart. The staff do a very good job. Sometimes it is very hard. The staff are always polite and caring towards everyone.

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Review from John C (Husband of Resident) published on 15 February 2022 Submitted via Postal Card
Overall Experience

All staff are more than helpful on the phone or at Westgate.

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Review from Christine B (Wife of Resident) published on 29 October 2021 Submitted via Website
Overall Experience
After a previous bad experience at another care home, I was apprehensive about my husband going for respite again but I needn't have worried, the staff were caring and attentive, they even took photos and a video of my husband playing football with two carers in the garden. The care home manager has to be complimented for her attention to detail, I received reassurance before, during and after my husband's respite stay of two weeks and I wouldn't hesitate to send him there again.

Thank you, everyone.

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Review from M B (Son of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

Very efficient and friendly, thank you. The room is nice. Everything is fine!

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Review from David B (Husband of Resident) published on 21 October 2021 Submitted via Postal Card
Overall Experience

I continue to be very happy and satisfied with the care that my wife is receiving at Westgate House. I visit her every week and considering her health conditions, she always appears well and happy.

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Review from H C (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card
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Mum seems very settled in Westgate House, she is well cared for and content. Her care needs seem to be met and the carer I have had most contact with seems genuinely fond of her. Her room is bright and cheerful, modern and clean. I cannot comment on all of the options below but have ticked those I am able to.

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Review from J H (Son of Resident) published on 22 July 2021 Submitted via Postal Card
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Attentive staff, comfortable and fairly modern surroundings and premises. Due to restrictions, we haven't been inside the premises.

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Review from Stephen D (Son of Resident) published on 15 July 2021 Submitted via Website
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The home is clean and tidy, and the staff are very caring and friendly; nothing is too much trouble. The rooms are a good size and well maintained. There is a conservatory area downstairs where they often hold group activities to entertain/occupy the residents.

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Review from Philip B (Son of Resident) published on 8 June 2021 Submitted via Postal Card
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My mother was very unsettled when she first moved to Westgate but the staff have been patient and friendly and her room is very nice. There is now a wider range of activities for her to enjoy. She enjoys her food and feels safe and secure.

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Review from Terri L (Daughter of Resident) published on 26 May 2021 Submitted via Postal Card
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Your task is a difficult one to appease all residents. Most of your staff are delightful, one or two can appear rather abrupt. I was very disappointed to be offered a half-hour visiting time, requiring me to travel from Bath, having not seen my mother for 6 months, and that it was necessary to announce 'you have 4 minutes left' at a time of day we were the last.

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Review from Ben T (Son of Resident) published on 18 May 2021 Submitted via Postal Card
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They are friendly and attentive to my father. The home is clean and has good facilities.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 November 2019
Overall
Good
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (5)

Daniela Midwinter
Daniela MidwinterJob Title:Home ManagerJoined: 2020

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.

Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.

Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.

Rose Ramadhani
Rose RamadhaniJob Title:Head of CareJoined: 2004

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.

Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.

Marie Hazell
Marie HazellJob Title:Activity CoordinatorJoined: 2021

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.

In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.

Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!

Lisa Goddard
Lisa GoddardJob Title:BursarJoined: 2022

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.

Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.

In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.

Kirsty McCann
Kirsty McCannJob Title:Admin AssistantJoined: 2024

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.

Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.

Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House to verify any information. View our terms and conditions. Westgate House has an Enhanced Service -more info.