Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)
We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)
I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)
Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)
We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)
I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)
Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Contact Westgate House to confirm what's included and get a personalised quote:
We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Westgate House for full pricing details and T&Cs.
Westgate House has a Review Score of 9.7 (9.704) out of 10, based on 16 reviews in the last 2 years.
Over all time Westgate House has 84 reviews.
My mother has been a resident of Westgate House for almost 5 years. In that time the staff have pretty much remained the same which I take as a real positive in providing consistent care for my mother and as her dementia has progressed her familiarity with the staff provides huge reassurance and...
My mother has been a resident of Westgate House for almost 5 years. In that time the staff have pretty much remained the same which I take as a real positive in providing consistent care for my mother and as her dementia has progressed her familiarity with the staff provides huge reassurance and comfort to her. The staff are hugely caring and practical, they adapt their care to the individual and get to know what each resident likes and dislikes and what keeps them calm and peaceful if applicable. She enjoys the activities they organise especially anything music-related. I would highly recommend Westgate House as a genuinely caring home with tremendous staff who work well as a team. And I would say it's not a brand new building like others locally but it's all about the people and the atmosphere and the most important person to consider is the resident, I am confident Mum is in the best possible place.
Wow, what a review! We are so thrilled to read how highly you rate our home and the high level of care and staff engagement your mother has received from us. We absolutely love caring for your mother, she is an absolute treasure and is very highly thought of here. As you say, the building isn't new...
Wow, what a review! We are so thrilled to read how highly you rate our home and the high level of care and staff engagement your mother has received from us. We absolutely love caring for your mother, she is an absolute treasure and is very highly thought of here. As you say, the building isn't new so we make sure our high standard of care and family feel stand out to make it a fabulous home. Do come and join us for tea and cake next time you visit.
My sister moved into Westgate House on 6th April 2023, was very upset about having to leave her home, but now months on, she has made wonderful friends and also knows she is safe and well cared for by all at Westgate House. Westgate House is a wonderful home and I am now content and happy, she is...
My sister moved into Westgate House on 6th April 2023, was very upset about having to leave her home, but now months on, she has made wonderful friends and also knows she is safe and well cared for by all at Westgate House. Westgate House is a wonderful home and I am now content and happy, she is safe and well. Thank you.
Thank you so much for your lovely review and kind words, we really appreciate it. It's lovely having your sister stay with us, and, as you say, the difference in her from when she first arrived to today is incredible. It's so lovely to see how sociable she is with residents and the staff. Do come and say hello next time you visit us, the kettle is always on! Thanks so much.
When I first visited Westgate, the care and compassion that the staff showed to residents was obvious. After an extended hospital stay, Mum initially found it difficult to settle. The staff were amazingly patient in the way they helped her. Westgate staff are wonderful in understanding the whole...
At the end of Mum’s life, the staff could not have been kinder – the family were able to spend many hours with her. The staff always did whatever they could to ensure she was as comfortable as possible in those last few weeks. I remain very grateful to everyone who looked after Mum and can highly recommend this lovely care home.
Thank you for leaving this lovely review; we really appreciate it. We loved having your mum with us, and we are very sorry for your loss. The staff will be so pleased to hear how highly you rated the care your mum received with us. Thank you once again!
Our mother spent a short time at Westgate House Care Home in Wallingford. During this time everyone was so helpful and we were impressed with the level of kindness and first class service. At the annual BBQ the mingling of family, friends, residents, and staff in the casual, jovial atmosphere of a...
Westgate House is a wonderful place for residents to live in, and for us to visit.
Thank you so much for your lovely review. We are really proud of our home and we're pleased to hear that you felt this when you were here. We are very sorry for your loss, It was a pleasure to care for your mum.
Westgate House was recommended to me by friends who had relatives in residence. They provided very positive comments. When it came to my wife going into a care home I visited Westgate House for myself. My first impressions were very good, seeing a good number of carers, all of whom were local...
As well as looking after my wife, I felt there was much care for me as well. The staff were always ready to chat and answer questions. There was never any sense of rush. I was kept informed of her condition, especially in the last week of her life. In the time that she was in residence we were both very well supported.
Thank you for your very kind words about Westgate House. It was an honour for our team to care for your wife and I'm glad we were able to offer support to you both. We really appreciate you taking the time to write us a review.
The last 6 years she was in Nightingale's ward, the care she received was exceptional, she was bedbound and not...
We remain very grateful to everyone who looked after her and can highly recommend this welcoming care home, which absolutely did the best possible for our mother.
Thank you so much for taking the time to write us a review. It was a privilege to be able to care for your mother and she will be missed by the team. I will share your feedback with the team as I'm sure it will mean a lot to them.
My mum spent 19 months in Westgate House, a distressing time for our family. The staff at Westgate made it easier for us from the beginning. My mum's dignity was always maintained, she always looks lovely and her room was clean and tidy. They really took time to get to know my mum despite her...
I cannot recommend Westgate House and the team of staff highly enough.
I can't thank the home enough for the professional care given by the staff to our mum. Mum passed away on the 4th of September and the staff and management were absolutely amazing, so supportive right to the end. Mum was a tricky resident and her nearly two years at the home were tough at times due...
Thanks again.
All the staff were very friendly and made Mum feel at home. She never felt lonely and enjoyed social activities. My husband and I shared a meal downstairs with her once a week - pre-Covid, and were made welcome by everyone. I was impressed by the purpose-built layout of the building, which was...
All the staff were very friendly and made Mum feel at home. She never felt lonely and enjoyed social activities. My husband and I shared a meal downstairs with her once a week - pre-Covid, and were made welcome by everyone. I was impressed by the purpose-built layout of the building, which was important as Mum was blind, and by the overall cleanliness. She also enjoyed having a hairdresser.
Thank you for being so helpful and understanding, particularly the way you have looked after not only my wife, but me too.
Thank you for being so helpful and understanding, particularly the way you have looked after not only my wife, but me too.
Brilliant! Everyone is very friendly and the home is clean and tidy.
Brilliant! Everyone is very friendly and the home is clean and tidy.
I have only recently been in to see Mum the last four weeks and have been impressed with what I have seen so far. The staff I have met have all been polite and helpful.
I have only recently been in to see Mum the last four weeks and have been impressed with what I have seen so far. The staff I have met have all been polite and helpful.
Very good.
Very good.
Very clean room. My husband is very clean and smart. The staff do a very good job. Sometimes it is very hard. The staff are always polite and caring towards everyone.
Very clean room. My husband is very clean and smart. The staff do a very good job. Sometimes it is very hard. The staff are always polite and caring towards everyone.
All staff are more than helpful on the phone or at Westgate.
All staff are more than helpful on the phone or at Westgate.
After a previous bad experience at another care home, I was apprehensive about my husband going for respite again but I needn't have worried, the staff were caring and attentive, they even took photos and a video of my husband playing football with two carers in the garden. The care home manager...
Thank you, everyone.
Very efficient and friendly, thank you. The room is nice. Everything is fine!
Very efficient and friendly, thank you. The room is nice. Everything is fine!
I continue to be very happy and satisfied with the care that my wife is receiving at Westgate House. I visit her every week and considering her health conditions, she always appears well and happy.
I continue to be very happy and satisfied with the care that my wife is receiving at Westgate House. I visit her every week and considering her health conditions, she always appears well and happy.
Mum seems very settled in Westgate House, she is well cared for and content. Her care needs seem to be met and the carer I have had most contact with seems genuinely fond of her. Her room is bright and cheerful, modern and clean. I cannot comment on all of the options below but have ticked those I...
Mum seems very settled in Westgate House, she is well cared for and content. Her care needs seem to be met and the carer I have had most contact with seems genuinely fond of her. Her room is bright and cheerful, modern and clean. I cannot comment on all of the options below but have ticked those I am able to.
Attentive staff, comfortable and fairly modern surroundings and premises. Due to restrictions, we haven't been inside the premises.
Attentive staff, comfortable and fairly modern surroundings and premises. Due to restrictions, we haven't been inside the premises.
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Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered...
Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.
Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.
Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.
Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award...
Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.
Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.
Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before...
Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.
In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.
Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!
Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care...
Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.
Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.
In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.
Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more...
Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.
Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.
Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.
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