
Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)

We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)

I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)

Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)

We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)

I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)

Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Care Provided by Westgate House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Westgate House for full pricing details and T&Cs.
Contact Westgate House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Daniela Midwinter (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Westgate House Reviews (80)
Westgate House has a Review Score of 9.7 (9.706) out of 10, based on 15 reviews in the last 2 years.
Over all time Westgate House has 80 reviews.
Dad seems very happy at Westgate House. All the staff are friendly and helpful. The room is always clean and tidy and he is happy with the food.
I have no problem with the care my partner receives - staff are all very friendly and caring.
My husband first came here end of November 2017. He had been very ill and was very confused. When he began to realise where he was, he became very agitated and cross. The staff were really kind and supportive to him, me and our family. They couldn't have been more caring. My husband has now settled more and is less confused.
It is most reassuring to know that my mother is well looked after and is in a warm and welcoming environment. She enjoys the fact that everyone refers to her by her first name. She enjoys feeling part of something worthwhile and the staff are able to tailor things to each resident's specific needs.
Nothing appears to be too much trouble for members of staff. Many thanks once again.
With my present infirmities, I am content to live here where all my needs are met and all the staff are so kind to me. It is much appreciated.
The care my father in law receives is second to none. Since his recent admission, he has been fully supported to settle in well. The carers are friendly and welcoming when we visit and are always integrating with the residents and are brilliant at communicating with the family when required.
It was a big step trying to find a place that we felt would be suitable and a home from home for my father in law when it became apparent he needed to go into a care environment. We could not have found anywhere better than Westgate House and feel happy that he is in a safe and happy caring place.
My dad was taken to hospital and had occasion to stay there for a few days. The hospital, as usual, wanted him to vacate the bed as soon as possible and his Care Leader spent a lot of time and effort in ensuring that he returned to Westgate when he was able to be looked after again (above and beyond his remit I think). On return to Westgate he was greeted by a welcoming party. Thanks to the Care Leaders. Thanks to you all.
Happy to go again if I can stay on Kingfisher unit.
Some chairs in lounge needed elephant feet and bathroom needed perching stool or the like in front of the basin.
My mother is very vocal to both myself and the staff on how lovely they all are, so kind and thoughtful towards her - how wonderfully clean and thorough the housekeeping staff keep everywhere, any minor niggle or inconvenience is always attended to with a smile and efficiency.
As an only child, I feel that when I visit all the staff are like members of an extended family. It gives me great confidence knowing that my elderly mother is so well looked after.
Thank you Westgate House
Alzheimer's is a cruel disease and very frightening experience, however, My sister and I feel that the staff on the dementia wing provided our mother with the most wonderful, warm, kind secure and caring atmosphere in which she could end her days.
She was clean, her hair washed and often put up in fun styles.
Her nails were painted. She loved all that attention.
She loved the music and singing too.
We bless the day we had her transferred from Henley to Wallingford
Westgate House is a lovely place, with a very warm atmosphere. It is very welcoming and they are always very happy to have visitors. The facilities are clean, bright and very well-kept. I would be very happy for my member of my family to be a resident there if they needed residential care.
Mum's been with this home for 12 years and has been very happy, made friends with the staff and has used the home as her own home. I have found the staff in all this time to have always gone out of their way to help and accommodate mum's needs and as her health has deteriorated, the staff are going the extra mile to make her as comfortable as possible. I would recommend Westgate house. The building is very good, clean and homely but it's the staff that make the difference in this home.
My wife spent four days of respite care at Westgate House. She tells me she had a lovely time whilst there. She felt that all the staff were extremely attentive and that they all treated her as if she was their own mother. I too experienced the same warmth and attention. Her room and all the other facilities were of the highest standards, she looks forward to the possibility of a return visit at a later date.
Our mother spent four months in this nursing home, before she passed away. In our time visiting our mother we could not fault the standard of care given to our mother. We would like to add the carers not only looked after our mother, also included us when offering refreshments while we were visiting. All the staff were warm, friendly and always helpful and informative on mums conditions. We would have no hesitation in recommending this nursing home to others who are looking to place elderly relatives in care.
Staff very knowledgeable, friendly and very respectful with the residents.
Great activities for the residents.
Amenities superb.
Fresh, clean and inviting.
Staff were very willing to answer any questions/concerns.
Rooms very clean.
Safety was a priory.
Loved the garden area too.
And "people" looked and surroundings happy. A happy place.
The staff are always very polite, caring and friendly which make what can be a difficult time very manageable.
The rooms are very good with on-suite bathrooms.
I have had no bad experiences coming to the home and can recommend it highly.
My mother fits in well and takes part in the numerous activities that are provided which helps her deal with her condition.
An excellent home.
This is a well run home, with very good and caring staff. This home is very clean, with attention to detail. The staff are very considerate and are mindful of my wife's requirements. My wife's room is light and airy with the benefit of an en-suite bathroom. All the staff are very welcoming.
Right from the first visit to Westgate House I was impressed with the staff, facilities and building. The staff are very patient and deal with problems that residents may have a bad day very professionally. Any questions or queries I have had have been addressed quickly. The building is light and airy with ample areas for residents/visitors to go other than the communal lounge.
My mother has lived at Westgate for 3 years and we couldn't wish for better care for her. She is safe and looked after by the carers beautifully. They are patient and genuinely caring, nothing is too much trouble.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westgate House.
There are no upcoming events for Westgate House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Westgate House.
Meet the Team (5)

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.
Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.
Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.
Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.
In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.
Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.
Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.
In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.
Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.
Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House to verify any information. View our terms and conditions. Westgate House has an Enhanced Service -more info.